Four Points by Sheraton

Four Points by Sheraton York

  • 1650 Toronita Street
  • York,
  • Pennsylvania
  • 17402
  • United States
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Rated 3.8 out of 5 by 48 reviewers.
Rated 2 out of 5 by President I have been a SPG member for many years. Was very dissappointed with the hotel. From the registration to when I left. I was not welcome by the person checking me in as a SPG member. As a matter of fact the manager had to intervene and mentioned it. Housekeeping did not clean my room not once even though I advised front desk. Garbage was over flowing and towels were taken out of my room and none were replaced. When brought up to the front desk, they were very apologetic and told me they would send up. An hour later, still no towels and I had to call again. The property is in need of some upgrading. Linens, beds and pillows. The only positive to my stay is that the staff was pleasant. Would not stay at this location again. Definitely not worth what we paid. July 9, 2014
Rated 5 out of 5 by my York stay Very nice facility with very attentive staff July 11, 2014
Rated 4 out of 5 by Good Location, Comfortable Room For a holiday weekend, the accommodations were a bit above the expected for the Lancaster area and the price was reasonable and competitive. July 10, 2014
Rated 3 out of 5 by There are upsides at this location, but the following are downsides. This hotel badly needs bedding and accessory improvements. -top 'blankets' look old and have visible divot holes. Synthetic fuzzy material looks cheap. Not a comforting sleep fabric. -damaged carpeting directly under the work desk, a very visible 6" bare spot. Very unappealing. Room carpeting generally looks like it should be replaced. -surface treatments on bathroom walls, door molding, and entry door all have the shabby appearance of a poorly executed remodeling job. Toilet paper holder was loose on the wall. Chrome light fixtures getting corrosion. -bathroom light switch is older and also shabby, was obviously not updated when bath was "remodeled" - very visible dust crud in switches. -flourescent light bulb colors are too harsh and cold looking especially in bath. Need to use warmer tone light bulbs. -need to modernize electrical plug outlet layout/access for today's traveler phone/computer needs!! Very poor access to any plug outlet in room, light fixtures do not have imbedded plugs like in many other hotels. July 8, 2014
Rated 4 out of 5 by Comfy room! The room was very comfortable and clean, and the hallways and lobby area were clean and in good condition. The side entranceway into the stairwell, however, had an odd smell that persisted over the several days we were there.Not many places to eat nearby, a diner next door and one restaurant across the street. We had to head over to the Mt. Zion exit off Rt 30 (5 min. ride) to find some alternative places to eat (there are several restaurants in that area) July 3, 2014
Rated 4 out of 5 by towels The only minor issue I had was that I asked the cleaning for towels and she said she only had one and that I should go the front desk and ask for the rest. July 6, 2014
Rated 4 out of 5 by M Good location for HW travelers July 5, 2014
Rated 4 out of 5 by No problems No problems at all. Clean and had everything I needed July 3, 2014
Rated 4 out of 5 by Stay & Play As a Stay and Play hotel for the NFCs, I was disappointed that you did not have breakfast available for the tournament players. With games beginning as early as 7:00, players needed to depart hotel no later than 6:00 in order to arrive on time. You should have at the very least offered grab and go breakfasts for players and parents. June 30, 2014
Rated 4 out of 5 by Great clean stay! Great hotel! Very clean, and Staff was very helpful. Continental breakfast was in need of help though, It appeared that the kitchen underestimated how many people would take advantage of the breakfast offered everything ran out and people were waiting. The staff was very overwhelmed! June 30, 2014
Rated 3 out of 5 by Just not satisfied The hotel as a whole was nice it was most of the service that was not accommodating. They had only one washing machine, which was broken and they charge $6.00 to use it (a little steep for a paying guest). 4 people in our room and we only received 2 clean towels when the room was done. Couldn't use parts of the facility to have a team meal and be out of the way of incoming guests. Instead they said we could sit in the main lobby/entrance. When I asked about disposing of the pizza boxes I was given directions to the dumpster outside. June 23, 2014
Rated 2 out of 5 by Four Points Needs to improve The Hotel staff were pleasant, but not very well informed. We were supposed to stay for 4 nights, but moved to a different hotel after the first night. While the beds were clean (i think) and comfortable, the hotel was really muggy and hot. Our air conditioning didn't work well and the walls, doors, carpets and hallways were NOT clean. June 27, 2014
Rated 4 out of 5 by Vacation in York Overall good hotel but the chemistry in the hot tub should be checked because it bleached my kids swimsuits. June 28, 2014
Rated 4 out of 5 by Pleasant Stay The staff is very helpful and attentive. The room is quite comfortable, but severely lacks outlets. It was not possible to charge a phone and have a floor light on at the same time because one of the two outlets was broken. There are no outlets on or even near the desk for plugging in a computer. The breakfast buffet looked good, but eggs and hash browns were cold almost immediately. Waitress was very cheerful, and knew my name after one visit. Location is convenient to lots of restaurants and shopping if necessary. June 20, 2014
Rated 4 out of 5 by A great hotel in a small town it is great. much more spacious room. Thank you. June 24, 2014
Rated 5 out of 5 by Service The service by the staff is excellent. Hotel personnel are always able to accommodate me with anything I need. They are polite and professional at all times. January 13, 2012
Rated 3 out of 5 by Subpar stay A comfortable bed was the only feature that saved my stay. Internet access was so slow my corporate VPN did not work. I had a jacuzzi tub in my room that did not work. The television needed service in order to work. Clearly, the property is aging and management is not paying attention. June 20, 2014
Rated 2 out of 5 by Lots of youth I have stayed here a couple of times, both time on the weekend, and both times overwhelmed by the amount of youth running around. Inquired upon checking out, and found that most weekends they have high school teams that book a large block of rooms. I was booked away from the youth teams, but next to a long term hotel resident that was just as loud. Breakfast on Sunday morning may have been good, but all food was depleted by the young guests, so I cant comment. February 21, 2012
Rated 2 out of 5 by quite disappointed This hotel is 5 minutes from where I live. During the week, I am in another state for work. I had the opportunity to do some business around my house and my wife and I chose to stay here while we had painting done. Could not be more disappointed. The SPG recognition was non existent. I received exactly the room I booked with 0 upgrade. I asked about it and was told I needed to clear it with the GM who was unavailable? Really, that is not the TC of the program. The lobby, bar and restaurant are redone nicely with great food. The rooms have redone bathrooms, but the room itself is many years past due for a renovation. June 15, 2012
Rated 4 out of 5 by Better than in past Stayed here before, previous reviews have been deleted. In the past I have experienced this hotel being overrun by kids (young sports teams on tour buses). This stay was fine, hotel was minimally occupied. August 1, 2012
Rated 1 out of 5 by Customer Satisfaction Not Required The room I was given had an very loud intermittent noise that continued to wake me up both nights I stayed. This noise went off 2 to 3 times at night and in the morning. I mentioned the noise after the first night to the front desk. Still heard the noise the second night. When I tried to discuss this upon check out I was not given a satisfactory response. Not a good experience if you can't sleep at a hotel. March 6, 2013
Rated 5 out of 5 by This hotel has great features Great Hotel with beautiful rooms. They have a delicious buffet breakfast on the weekends. The staff was terrific & very accommodating. June 9, 2014
Rated 5 out of 5 by Excellent choice! After running into a speed bump with multiple events in York during our groups desired weekend, we stumbled across this hotel! It's a keeper. We have already booked for next year. Couldn't have been more pleased. Everything is top-notch. Pool is beautiful. Great location! Cheddars across the street is a terrific choice for dinner. April 26, 2013
Rated 3 out of 5 by Mixed Feelings Elevators are small and slow, long wait time. Only 2 machines were working in the fitness center. The old lady bartender at the lounge was extremely rude. But room was comfortable. Plenty of parking. Free breakfast was a plus, but food was cold. Hotel was close to highway, great location. free wifi June 25, 2012
Rated 5 out of 5 by Good People Good Hotel Always enjoy returning to York's Four Points. The people always have a smile, no matter the day or time. June 7, 2014
Rated 5 out of 5 by SPG Recognition First-Rate I was given a complimentary upgrade upon check-in. Room was comfortable and quiet. Dinner in the restaurant was very good. Breakfast was good as well. June 2, 2014
Rated 5 out of 5 by Great Find Very clean and relaxing although a little high priced but it was a holiday weekend June 2, 2014
Rated 2 out of 5 by Needs improvement The staff was very nice and worked to accommodate my needs. the pool was not nice looked icky. Toilet didn't work when we got there but the room was immediately switched for us. May 20, 2014
Rated 4 out of 5 by Nice location I stay at the York Four Points whenever I'm in town on business. The facility is conveniently located to the major roads going through town and the staff is exceptionally friendly and helpful. The rooms are not lavish, but roomy and comfortable and priced competitively relative to other comparable hotels in town. May 15, 2014
Rated 4 out of 5 by Very Good Choice I stay here all the time for work. The best thing about this hotel is the staff -- great customer service skills, very friendly, and always willing to help. It's the only hotel I'll stay at when I'm in the York area. July 5, 2013
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