Rated 3 out of 5 by Dee42 bathroom gel/shampoo/conditioner/whirlpool at poolside
I was extremely disappointed in the quality of
the bathroom shower gel/shampoo/
conditioner. no matter how much i used not one sud appeared one my body or in my hair .no matter how much i rinsed there was a suzzy film over my entire head which would not come out. Even after leaving the shower to blow dry my hair my hair came out flat with a slimy coating of film..gross...So i would Highly
recommend you bring your own shampoo/shower gel/cream rinse.
As for the whirlpool spa at poolside, the water was so highly chlorinated that it burned my eyes for a few hours after leaving it. So try not to get any water in your eyes
August 25, 2014
Rated 4 out of 5 by Gregster Nice, Clean & Friendly!!
Always a nice place to stay!
September 13, 2014
Rated 1 out of 5 by HockeyMom Customer Satisfaction Not Required
The room I was given had an very loud intermittent noise that continued to wake me up both nights I stayed. This noise went off 2 to 3 times at night and in the morning. I mentioned the noise after the first night to the front desk. Still heard the noise the second night. When I tried to discuss this upon check out I was not given a satisfactory response. Not a good experience if you can't sleep at a hotel.
March 6, 2013
Rated 5 out of 5 by Montour Excellent choice!
After running into a speed bump with multiple events in York during our groups desired weekend, we stumbled across this hotel! It's a keeper. We have already booked for next year. Couldn't have been more pleased. Everything is top-notch. Pool is beautiful. Great location! Cheddars across the street is a terrific choice for dinner.
April 26, 2013
Rated 3 out of 5 by Embarrassed Mixed Feelings
Elevators are small and slow, long wait time. Only 2 machines were working in the fitness center. The old lady bartender at the lounge was extremely rude. But room was comfortable. Plenty of parking. Free breakfast was a plus, but food was cold. Hotel was close to highway, great location. free wifi
June 25, 2012
Rated 1 out of 5 by ssas12 Terrible room
The room was not very clean and was old. There were cobwebs all over the ceiling. The blinds had black spots on and the couch was filthy. I was extremely unimpressed by the hotel
September 3, 2014
Rated 2 out of 5 by Blackbird The staff was generally rude and unaccomodating, exceopt for Billy at the fromt desk.
This facility was over-priced...did not even offer a free continental breakfast. The bar staff was non-responsive, except for one waityress who came around...
eventually and became friendly.
The two women at the front desk on the morning of our departure (08-07) were rude, and gave excuses for not changing a $ 100.00 bill...while one of them was counting a stack of bills right in front of me and my wife. Then, the other woman said the guy in the back room (unidentified) "had only 5's and 1's." I beklieve I was being told, indirectly, that they did not wish to help me.
I will never stay at this place again. So, please cancel nmy membership in your rewards program immediately ,if not sooner.,
August 13, 2014
Rated 4 out of 5 by Egan91 This hotel has friendly employees
The only problem that we saw was that there was not enough help in the restaurant. The waitress also had to deliver room service. And the people didn't keep the buffet item filled. An example was that the cut fruit was empty by 8 am and not filled until after 9am after most people had left. The same applied to the eggs which ment that we had to spend a lot more time trying to have breakfast before we could start our day.
August 27, 2014
Rated 2 out of 5 by Holliekd This Hotel was disappointing
The staff was not friendly at all. The lobby of the hotel was not well kept. I did not get a warm and fuzzy feel from the room as I normally do when i stay at a Starwoods Hotel. I was afraid to sleep under the covers. I would not stay there again nor would i recommend to a friend.
August 28, 2014
Rated 5 out of 5 by Will62 Comfortable and friendly
From the arrival and registration to the check out time the stay was very comfortable and the staff very friendly. Clean and quiet make this a great place to stay.
August 26, 2014
Rated 5 out of 5 by jack786 perfect hotel
Everything was great as expected , nice , clean ....
The hotel staff banging on our door at 9:30 pm and then coming in to give us a few handtowels that we were supposedly missing is not something that should happen ... and when i complained about it on checkout i was told "ok" . other than that everything was great .
August 20, 2014
Rated 4 out of 5 by ontheroadsummer2014 Nice Hotel
This hotel was very nice & served its purpose. The refrigerator in the room was broken but other than that everything was great! We really enjoyed our stay. Thank you!
August 22, 2014
Rated 5 out of 5 by ManBitesDog Good People Good Hotel
Always enjoy returning to York's Four Points. The people always have a smile, no matter the day or time.
June 7, 2014
Rated 4 out of 5 by Gregorio46 Pleased with the York 4-Points
We used the Sheraton 4-Points in York as our base of operations for our visit to nearby Gettysburg and other nearby attractions. It was well located and accessible It is a clean, comfortable, and up-to-date hotel that generally upholds Sheraton standards at a reasonable price. Our one minor disappointment was that the restaurant didn't have a regular breakfast on Saturday and Sunday but had a rudimentary breakfast buffet. However, there are good, inexpensive breakfast places and restaurants nearby. Other than this, we enjoyed our stay in this hotel. The staff members were friendly and competent.
July 18, 2014
Rated 5 out of 5 by jack786 great place
no cons exactly as described
August 20, 2014
Rated 5 out of 5 by SteveS31 Great stopover
Found Four Points by Sheraton in York by accident. This was one of the most pleasant stays in the eight weeks of travel being undertaken. The staff were extremely helpful on a number of occasions, the evening meal and breakfast excellent, and the rooms very comfortable. Would recommend a stay here to everyone.
August 14, 2014
Rated 1 out of 5 by Clancey2 Worts experience of my life.
Room was so full of the odor of chlorine you could hardly breath. Sheets did not smell clean had a body odor to them, room was extremely dark and two of the lights didn't work. No exhaust in bathroom. I spoke with the desk manager and he said we would not be charged for the night that was the only positive thing that happened. You can't expect people to stay in a hotel with all of these problems. I would never recommend or stay there again. VERY SURPRISED that this was a Sheraton Property.
August 4, 2014
Rated 2 out of 5 by Baseball8 This hotel needs work
The rooms in this hotel were strictly average. However, the exterior was dirty and the landscaping poor. There is an indoor pool. Off the indoor pool is an exterior patio. When attempting to re-enter the pool area from the patio, it is necessary to insert one's room key. Unfortunately, the locking mechanism was broken, so re-entry was impossible unless someone came to open the door from the pool side. What is completely unacceptable is that the message stating that this locking mechanism was out of order was completely taped over with cellophane tape, and it was apparent that it had been on the box for quite some time. This should be fixed immediately. Since I couldn't return to the pool area through the door, I had to descend a set of exterior stairs. These stairs had large weeds growing through cracks. It is apparent that no one had tended to these steps in months. If I was the manager, I would pull out the weeds myself. It's obvious that either the manager doesn't walk the property, or else he doesn't care about the property.
August 14, 2014
Rated 4 out of 5 by pk052381 Very Good Choice
I stay here all the time for work. The best thing about this hotel is the staff -- great customer service skills, very friendly, and always willing to help. It's the only hotel I'll stay at when I'm in the York area.
July 5, 2013
Rated 5 out of 5 by finbarrog Great Staff Wonderful Stay
Very well run Hotel. Easy Check in by wonderful staff and every request met with ease and a smile. I would recommend this hotel as a home away from home.
August 9, 2014
Rated 4 out of 5 by BAMmm Very convenient location
We enjoyed our stay at the hotel. Breakfast was very good.
One addition I think would help is instructions on how to regulate the air conditioning. My wife has sinus problems and is affected by the air blowing in our room. Would be helpful to have instructions on how to regulate the air flow.
August 4, 2014
Rated 4 out of 5 by natedog48 Friendly Staff
We stayed here for a lacrosse tournament weekend for my son. The room was clean and there was plenty of towels and pillows. The staff was very nice and helpful. We used the pool, hot tub and the workout room. We ate dinner one night in the hotel and it was average. I would have liked to see some other varieties at breakfast but it worked. Really my only disappointment was when I wanted to wash my sons lacrosse uniform and discovered the machines are very old and questionable. And it was $6.00 to wash (no detergent included) and $1.00 to dry. For $7.00 a load I would expect new machines. The only other bother was that the fan was on constantly and was a little noisy at bedtime. The hotel has many upgrades but shows its age in other areas. We did enjoy our stay and would return!
July 18, 2014
Rated 5 out of 5 by Tam60 Relaxing and friendly staff
We stayed for 2 nights to attend a wedding. The entire staff were on top of their game! Rooms were clean, staff attentive and friendly. Would definatley recommend this hotel.
August 5, 2014
Rated 5 out of 5 by Bugger Nice Hotel at a great location.
Very clean Motel. Everything was in the room as we needed it.
August 6, 2014
Rated 5 out of 5 by sweetpea1 great stay
this location completely satisfies our weekend needs . Friendly and professional front staff , clean room , quiet environment and solid breakfasts with very friendly and proactive kitchen staff
August 4, 2014
Rated 2 out of 5 by Evelyn44 President
I have been a SPG member for many years. Was very dissappointed with the hotel. From the registration to when I left. I was not welcome by the person checking me in as a SPG member. As a matter of fact the manager had to intervene and mentioned it. Housekeeping did not clean my room not once even though I advised front desk. Garbage was over flowing and towels were taken out of my room and none were replaced. When brought up to the front desk, they were very apologetic and told me they would send up. An hour later, still no towels and I had to call again.
The property is in need of some upgrading. Linens, beds and pillows. The only positive to my stay is that the staff was pleasant. Would not stay at this location again. Definitely not worth what we paid.
July 9, 2014
Rated 5 out of 5 by RoadTravel789 Perfect
The hotel has everything I needed. Clean and comfortable.
August 5, 2014
Rated 4 out of 5 by charm23 Needs Improvement
The traditional room wasn't big enough for a family of 5. The room had a musty smell when we arrived and the water was brown when I turned on the shower.
August 3, 2014
Rated 4 out of 5 by NJMike Great Staff
Staff was very repsonsive and friendly. Room was clean and confortable.
August 4, 2014
Rated 5 out of 5 by JerseyImpact23 Team Trip
Our Softball team enjoyed their stay.
August 4, 2014