Four Points by Sheraton

フォーポイントバイシェラトン・セントルイス-フェアビューハイツ

  • アメリカ合衆国
  • 62208
  • イリノイ,
  • フェアビューハイツ
  • 319 Fountains Pkwy
  • マップ

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Rated 4.1 out of 5 by 60 reviewers.
Rated 3 out of 5 by Recent Guest Experience The front desk staff was excellent with checking us in, providing information and checking us out. He was always there when we needed something- I think he might have slept there the entire weekend just so he could take care of us :). The housekeeping staff was friendly as well. The rooms could use minor updating - the bathrooms need exhaust fans. Other than that the stay was great. July 28, 2014
Rated 5 out of 5 by Nice Hotel This hotel exceeded my expectations! The bed and room were the most comfortable on my 10 day trip! I will look for the 4 Points Sheraton on my future road trips so that I can repeat the experience I had in Fairview Heights, Illinois! July 24, 2014
Rated 5 out of 5 by Quick Trip Came for a day, see the arch and a game. Very good hotel, didn't really need it for much more than sleep and go but it was a nice facility. July 24, 2014
Rated 3 out of 5 by Could use improvements It took us 30 minutes to get checked in due to a long line and only one representative. There was mold on the ceiling above the shower and stains in the carpet. For $189/night, I expect a little more. July 23, 2014
Rated 4 out of 5 by Nice Hotel Average for hotel of this nature. Clean, nice, but a little small. Food too pricey for hotel size and amenities. Did not eat in hotel so I cannot comment on quality of food. Very close to local shopping and restaurants. July 21, 2014
Rated 3 out of 5 by Noisy hallways and guests Friday evening people started to return to their rooms around 11:30 P.M . They were loud and continued to yell and party in the hallways even after requests for them to be quiet. By 1A.M they were still partying or yelling in their rooms which could be heard in adjacent rooms. Terrible night of sleep. Not what I expected or needed from a Sheraton. Will think twice about returning July 14, 2014
Rated 3 out of 5 by Cleaning of room sporadic This is the second time we stayed and the suite we had was good overall with the bed being very comfortable. However, the daily cleaning of the room was sporadic at best. Dirty towels were not replaced, coffee and water was not always replenished and counters were not always wiped down. There needs to be a checklist for employees to ensure everything is completed. Also, there was a rip in the sofa in the front room and the WiFi was not consistent. July 10, 2014
Rated 5 out of 5 by You can't beat the service This is probably my second stay at this particular Four Points and I have never been disappointed. Immediate recognition as a SPG member. The staff was very courteous and professional. I requested a rollaway prior to my arrival and my request was fulfilled. The only minor thing was when we went for breakfast (which the food is good), the microwave was filthy however it could have been that way from early guest use. July 7, 2014
Rated 5 out of 5 by A hotel with great staff. I have been staying at this hotel for the past 5 years for 4 to 7 times a year. I am always greeted with a welcome back and enjoy the hospitality of this hotel. They have a great front desk, wonderful little bar, great food with chefs who will cook you whatever you want, great bartenders, and lots of repeat guests. It is always wonderful to check in and see Joaquin again in his perfectly pressed shirts. And every Wednesday night they have a manager's forum with free food and drinks and access to talk to the manager and staff. I feel very fortunate to have such a wonderful place to stay as I watch my mother age beyond recognition. November 27, 2013
Rated 4 out of 5 by Fireplace Turn off the fireplace in the summer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Too hot in the restaurant. July 8, 2014
Rated 5 out of 5 by Breath of Fresh Air! A long road trip. Stayed at a number of Four Points because they were either the ones available or the ones more convenient en route. Thankfully I chose this hotel instead of any other one in the St. Louis area. The staff was OUTSTANDING. Very pleasant, helpful, went out of their way to accommodate needs and wants. The room was nice and clean. One little issue was the curtains were covering the air condition and had to place something heavy to keep the curtains in place and not lose the cool air. It was a bit disappointing that the pool was so small and the water stale. Could not use. Nothing to do about the size, It is what it is. But apparently something was wrong with the pool that the front desk stuff was not aware of. I was told the pool maintenance person was due to come in for some reason. Well... I saw the reason... I DO recommend this hotel. It is very convenient, CLEAN, with NICE personnel. I added it to my favorites for future trips. July 12, 2013
Rated 2 out of 5 by Very disappointed The furniture is in need of repair or replacement. Furniture ripped. Room dusty. Large cracks in the walls. Room very light. Bathroom tub with fungus in caulking. Chairs in the dining room dirty and in need of being repair. Chairs lumpy. Towels were gray and stiff. When we arrived the pillows were behind the TV. Bedside light did not work. Very disappointed in the condition of the Hotel! July 2, 2014
Rated 3 out of 5 by Change requests If at all possible it would be nice to book guests with barking animals and guests with small children to a separate location within the hotel so that those guests without children or barking animals can be afforded a much quieter night thus resulting in better sleep. Every room needs a small refridgerator an microwave so that guests who do not finish their meals will have a place to store and reheat them. I must say that you do have the most confortable beds and pillows of most hotels that I stay in. June 25, 2014
Rated 4 out of 5 by This hotel has quality roooms. The room that I was giving with the King size bed and sofa was great.,and room rate good..I was told that my room rate of $85.00 would be honored.. Me and my wife guest of the wedding party Willie B. Nelson and Betty Talyor. I enjoyed my stay. July 1, 2014
Rated 5 out of 5 by Exceptional Hotel I showed up early check in and Miranda was able to get me a room and it was an great room. I'm not sure if she did, but it felt like she bent over backwards to accommodate me upon check in, which set the tone for the whole 3 day trip. July 1, 2014
Rated 5 out of 5 by Our room We really enjoyed our stay. The staff treated us very well. Our room was comfortable and had excellent light. We seemed to have everything we needed for our stay. July 1, 2014
Rated 5 out of 5 by Staff are great As a member of the Canadian military I have stayed in many hotels. This hotel by far was the best hotel I have ever stayed in. The staff go out of their way to make sure your needs are taken care of. The GM makes a point of talking with every guest . June 29, 2014
Rated 5 out of 5 by Accommodating the guests for our wedding. We had a block of rooms for our wedding. The staff, and especially the Catering Manager, Dawn Booth, were very responsive and assisted greatly my bride and me and all of our guests. All of our guests staying at the hotel had a very positive experience. The rooms were clean and comfortable. The suite for me and my wife was wonderful. The hotel was just off I-64 and easily found for those who were coming long distances. A special thank you to Dawn Booth. June 23, 2014
Rated 4 out of 5 by Nice biusiness hotel nice hotel for the money. food was very good but watch the drink prices. June 30, 2014
Rated 1 out of 5 by DO NOT STAY HERE! This hotel is dirty. Duct tape on the carpet, hair in the jacuzzi bath tub, the pool is the size of a postage stamp and the water was cloudy! Overall, this was the most disgusting hotel room we have ever stayed in and we will never stay her again! We checked into a "suite" for three people. The suite is one room with a pull-out sofa mattress that is like one inch high and very uncomfortable. We had a towel set for one person in a suite - what a joke! We asked for a luggage cart and it took forever to find one. When it arrived two of the wheels were flat! May 28, 2013
Rated 2 out of 5 by Room updates needed, but overall fine. The room was clean and comfortable, but looked like it wasn't completely furnished and the grout in the the bathtub needed to be redone. The service was good and staff were friendly. June 25, 2014
Rated 5 out of 5 by Great Facility Stayed here for a conference. Venue is great atmosphere. Employees very helpful and pleasant at the activities our conference had planned. June 25, 2014
Rated 3 out of 5 by Some renovation needed The front desk staff was very nice and welcoming. However, our room was in dire need of renovation. Very stained and faded upholstery on the chair, and room had a musty odor which made it feel as if the room itself was probably not very clean. June 23, 2014
Rated 5 out of 5 by Hotel was very nice Hotel was very nice. Everything was clean and my stay was enjoyable. June 25, 2014
Rated 4 out of 5 by The hotel was adequate The hotel was adequate, however, basic necessities, such as soap, toilet paper, were not present in the room. The bathroom sink was also stopped up. However, the front desk made good on what was needed very quickly. Maintenance needs to do more work on its units. June 22, 2014
Rated 2 out of 5 by Cleanliness We booked 3 rooms, one of which smelled strongly of cigarette smoke and the floor was not vacuumed once before or during the stay. June 23, 2014
Rated 5 out of 5 by nice hotel nice hotel and will return on my next visit June 23, 2014
Rated 2 out of 5 by Leaky, Unclean Room We stayed here after a wedding we attended. It was raining when we arrived, we got to our room to notice that the paint on the ceiling by the window was peeling off (hanging down in chunks) and that the window was leaking. I don't mean an occasional drip, it was leaking bad enough for us to call the front desk, who brought us towels to line the window (this was the "fix" for this problem). I'm sure that with further investigation I would have found mold growing near the ceiling where the leak was, but honestly I didn't want to be anymore disgusted. The next morning we were packing-up and found a half chewed dog bone just barely under our bed (we were not traveling with pets), YUCK! Obviously the room was not cleaned very well. If we attend another function in the area I'll do more research and stay somewhere nicer for the money paid. June 25, 2013
Rated 4 out of 5 by Great stop on our road trip Clean, comfortable and quiet, the staff was very helpful and friendly. They had great recommendations for dinner. June 21, 2014
Rated 3 out of 5 by Very Disappointed My sister & I were in town for a familyreunion. We chose this hotel instead of the on were were told to use as we felt a starwood property would be a better choice. Unfortunately, the comforter on one bed was badly stained and not used of course and the carpet was badly stained throughout the entire room and the tub had stains. The staff was wonderful, but the breakfast buffet was not hot and therefore, not appealing. August 13, 2012
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