Rated 5 out of 5 by Nlh27 Exceptional customer service
I have been coming to Los Angeles for over 10 years and keep coming back to Four Points LAX. There are numerous reason that I make the choice to stay here but the biggest draw card for me is the level of customer service that I receive. There is one person that exceeds my expectations every time that I am fortunate enough to see him, this is Juan. My job includes a lot of hotel stays and I have never encountered anybody like Juan. He's welcoming, knowledgable and friendly. His level of customer service skills are of such a high level, he truly is a credit to Four Points and the Sheraton group.
February 16, 2015
Rated 5 out of 5 by DavidTucson Very responsive staff
During an unplanned layover at LAX during the busy New Year travel period, the staff at Four Points by Sheraton were very attentive, and we received excellent care. This is in sharp contrast to the treatment received by 3 other highly rated hotels in the area, where we were placed on hold indefinitely while trying to make a reservation. If you need excellent accommodations on short notice, Four Points is where to stay!
February 16, 2015
Rated 5 out of 5 by deerisle great airport hotel
I stayed at this property after an evening flight into LAX from the east coast. The shuttle van was easy and fast. The staff is very friendly, and I received a jr. suite as a platinum member without asking for it.
The buffet breakfast as the amenity was also excellent.
The staff at the bell stand helped me with my rental car, and the staff in general was just great. This was my second stay at this property, and I'll definitely be back.
February 9, 2015
Rated 3 out of 5 by Docpeter Needs more attention to details
This property disappointed me. In the room I was assigned the A/C was not cooling the room thus I did not have a restful night. In the morning I went to the in-room coffee maker to prepare morning coffee and found only decaf coffee was left by housekeeping. I also discovered the electric outlet in the bathroom to be nonfunctional. The room was otherwise clean and comfortable, breakfast good.
February 7, 2015
Rated 5 out of 5 by ChrisKay Great place at LAX
Always staying here if I fly in and out of LAX and need to stay a night. Great choice of beers in the bar, waiters could be a little better trained. Had people leaving because nobody came within 10 min. Even the place wasnt packed they looked totally exhausted and stressed through the room.
The rooms are always as you would expect, SPG recognition is great and the airport shuttle leaves every 20mins.
January 29, 2015
Rated 5 out of 5 by gerryc711 Best Value on the strip !!!
Outstanding value for a reasonable price !!
January 6, 2015
Rated 5 out of 5 by AndrewT84 Excellent Staff
Great staff and excellent airport location. The staff truly went above and beyond to help and I was pleasantly surprised. Great SPG Platinum recognition and the staff was proactive in ensuring the stay and amenities were available and comfortable.
December 24, 2014
Rated 4 out of 5 by bluegirl good airport hotel - bad food
Good night of sleep - quiet and comfortable room. I enjoyed a swim in the pool - just right temperature for laps on a cool night. Since I didn't have a car, part of the reason I chose this hotel was the availability of on-site dining. I thought the brew pub sounded reasonably priced with a good menu. Maybe it was a fluke, but the Cobb Salad I had was terrible - soggy greens with WAY too much dressing. The beer and service were fine..
December 10, 2014
Rated 4 out of 5 by Wiederkehr 20 yrs of experience
F/O Specially Mr.Adam very courteous,helpful,& professional.Did the extra step +++.
The unasked room upgrade was very much appreciated and noticed.
The bell desk attitude & courtesy is one of a kind.Specially Theresa(part of the original inventory)
December 9, 2014
Rated 2 out of 5 by complete sub-standard hospitality and service
They put me into a room where the thermostat did not work. When I complained they offered to fix it when I was showering. No thanks, can you just find me a room where everything works?
Now I am having a problem with my accounting dept. because their "bill" does not itemize room costs. After leaving a voicemail, their accounting has not responded after 24 hours. Their operator will not connect me to a manager, so I am spinning my wheels and wondering how to get reimbursed for my entire trip just before Christmas.
December 9, 2014
Rated 4 out of 5 by Lodown16 Great stay!
From the time of booking to check out, everything was great. Upon check in, Balthazar at the front desk was friendly and accommodating. He acknowledged my SPG status and provided me with an upgraded room. The room was huge with sofa and mini fridge! It was very comfortable and clean and my sleep was restful. Julien at check out was just as great. I will definitely return on a future visit to LA.
December 9, 2014
Rated 2 out of 5 by ECRob Hotel Was Unprepared
We arrived at 11pm with two tired children only to stand in line for more than 30 minutes despite having a prepaid reservation. Apparently a plane load of people had arrived unexpectedly.
Finally, the staff separated the plane group from the other hotel guests, and we received a room. Not the double queen room we reserved but two doubles.
The room was mostly clean but somewhat noisy during the the night.
The hotel did provide us with free breakfast, which was a nice gesture.
December 5, 2014
Rated 4 out of 5 by JosephB85 Outdated but adicquate
The hotel feels a bit worn down even on the SPG floor but other than that its perfect. Stayed on a rate that included airport parking making the room a real value. Room was very spacious, with a little TLC this hotel could be perfect.
December 4, 2014
Rated 2 out of 5 by Judy14 The hotel was convenient and that's about it.
I booked 11/24-11/25 back in mid-July for adjoining rooms with a port-a-crib in the king (rm 611) and two doubles (rm 613). Upon arrival, we had issues, room 613 had no water, tissues ran out after using 3-4, the sheer curtain at the window was torn to shreds but hidden under the drapery, and the bed closes to the window, nightstand side, is broken or something as when you sit to get into bed it dips and makes a horrid noise. We realize we were in a Four Points but come on now! We've been to Four Points prior to this and this place doesn't come close to being as accommodating. I made complaints to the Guest Services for all the above but when we returned for our 2nd overnight stay on 12/1 -12/2, believe it or not, we got the same two rooms 611 & 613 (which had the same issues-nothing was changed! NOT GOOD!
December 3, 2014
Rated 5 out of 5 by MaryOL Excellent room
Our room was roomy, very clean, and very comfortable.
November 27, 2014
Rated 5 out of 5 by EvJeff Great service, comfortable room, and convenient to airport
We had a quick turnaround arriving at LAX at 11:00 pm and a flight out at 9:30 am the next day. This hotel is very convenient to LAX with shuttle service. The room was very comfortable, the staff was cordial and helpful, and the breakfast enjoyable with friendly staff. Just what we needed!
November 25, 2014
Rated 1 out of 5 by 39362joseph terrible
arrived to check after a delayed flight
the help @ ck in was terrible & the wordst of all was the Air condtioner was not working when i called the front desk they claimed they will be redoing the hotel in summer 2015 hopefully will be better as an over all this was prob the wirst stay i had in years
November 18, 2014
Rated 3 out of 5 by Pezz CLOSE TO AIRPORT BUT NOISY STREET TRAFFIC
Deluxe room faced steet, noisy traffic due to window having gap for air that could not be closed, lucky I had ear plugs, at least the bed & pillow were great. Ask for a quiet location room. Airport shuttle was easy/quick.
November 17, 2014
Rated 3 out of 5 by Rick116 Great except no wake up call as requested!
Never got my wake up call I requested at checking missed my flight not happy!
November 15, 2014
Rated 4 out of 5 by Geoph Hotel is excellent for proximity to airport and car rental companies
Some staff looked bored and unwilling to give service nor to smile! If one of the receptionist is not helpful do not give up and approach another. So I did and then got the right service. The waiters looked tired at the end of the day and service was slow. It looks this days that some of the Sheraton employees forget that there is competition just across the road.
However the room was clean and price was right for the room. I will return to this hotel and recommend it to my friends.
November 11, 2014
Rated 4 out of 5 by James13 Value for money
Friendly staff good beer!
November 11, 2014
Rated 3 out of 5 by Uber Lax
Repeated problems recently with Internet access.
November 11, 2014
Rated 5 out of 5 by cashman great hotel
great hotel would stay again for sure
November 9, 2014
Rated 4 out of 5 by Nina4 Close to airport
We were only staying a short time and being close to the airport was great
November 9, 2014
Rated 5 out of 5 by 1Silverback A STAYCATION IN L.A.
My room was very nicely furnished and located across from the elevators. I appreciated the experience.
November 3, 2014
Rated 3 out of 5 by Mauilanw Our experiance
Hotel was clean and the staff was nice. This is an older hotel, need newer window and sound proofing, especially be so close to a busy road and airport . Would like to see free coffee in lobby. Hotel needs to updated in general. Did not meet our expectation of a Sheridan family hotel.
October 27, 2014
Rated 2 out of 5 by HotelLAX Issues
The first issue we encountered was that the bed sheets were stained, it appeared to be blood splatter. Thankfully hotel staff quickly changed the seats. Also the air condition was SO loud we had to turn it off because it was disrupting our sleep. This is not what I have come to expect from a Starwood property, even at a Four Points.
October 22, 2014
Rated 4 out of 5 by TK02 Poor treatment of spouse
I stay at this hotel often for work. My wife occasionally joins me. On a recent stay in October, I left for work early in the morning and my wife checked us out of the hotel. There was quite a line at registration and she stood in the SPG Gold/Platinum line. She was next to be called and the desk worker called "Next please, SPG Gold/Platinum First." My wife stepped forward and the desk worker said "Sorry, SPG Gold and Platinum." My wife said yes that's me. The desk worker ignored her, looked past her and called "next spg gold/platimun". My wife again standing at the desk told the worker that she was SPG Gold. Other people in the line actually took notice of what was happening and told the desk worker to serve my wife.
Certainly my wife looks young, which I'm very grateful for, but this should never be a reason why she is overlooked and not served. My wife was embarrassed and offended and doesn't want to spend money at this establishment in the future. On top of it all, no apology was ever offered. Even the people standing next to her in the regular line took notice of the way my wife was treated and offered to joke about it afterwards. I gave the hotel good reviews for everything else because I want to be accurate. This is a nice hotel for the price and location. I just don't think we can stand for the way we were treated.
October 14, 2014
Rated 4 out of 5 by Brian0091 Great customer service!
Great customer service at the front desk and also in the restaurant.However, as many people have mentioned, the shuttle service was quite disappointing. We waited over 1 hour at LAX before calling the hotel who reassured us that a shuttle will be there shortly. Recommendation: if arriving later in the night (after 9pm), call the hotel and ask them when to expect the shuttle
October 14, 2014
Rated 4 out of 5 by forcetobeaSPG2014 SPG member?
Mr. Peter Kolla,
I do not understand why I got an email regarding "Welcome me to be a SPG member?" I did not join the SPG program. Plus, no one mentioned about it. It looks like a Front Desk staff use my information to make me to be a SPG member. Mr. Peter Kolla, could you mind to cancel it for me and contact me at my email address.
October 12, 2014