Rated 5 out of 5 by Beesho Very good location and reasonable price
Very good location and reasonable price
February 13, 2014
Rated 4 out of 5 by Vinu My loyal hotel
For the past so many years i stay regulary in four points sheraton ( 90 % time in Bur Dubai). I love this hotel for the staff and the service. But i just realized when i book via travel agents i dont get any SPG points :)
from 2007 until now i cannot show a single incident which i felt like i am not treated well. Really appreciate the staff members and the management.
February 10, 2014
Rated 3 out of 5 by Mustafa Decent Hotel
I stay a lot in Dubai but this is the first time I decided to try this hotel. I liked the price tag and since am an SPG member I knew it is rare to go wrong with SPG hotels. I was pleased with the hotel. For the price tag, it is great. The room was nice and clean. I did not try any of the restaurants but they looked decent.
My only bad experience in this hotel was the car valet. The hotel is on a main street with non stop traffic and they only have a very small car entrance that can easily be blocked by one car. The couple of times I did use the valet, it took for ever. I finally decided to park on my own in the hotel parking which is decent (once you find it. It is hard to find). The parking entrance is the same as the staff entrance which is a nice experience.
January 25, 2014
Rated 5 out of 5 by Dubaifun Excellent facility and services
Hotel staff are very professional and helpful. Hotel room is roomy and modern.
January 1, 2014
Rated 2 out of 5 by Upsetguest I had a roach in my wedding suite
I had a roach in my wedding suite bathroom and the toothpaste pack was having an expired date of over six months I had to separately ask for my bathroom slippers. I informed the managers on duty and they said they will contact me for this in convenience and no 1 cared to get in touch. Mr Mohan was the night manager next day and hey said his co manager will get in touch but no 1 cared to do so. This type of service in a executive suite on my wedding day is a shame I also took pictures for this issue
December 17, 2011
Rated 4 out of 5 by Watani Great SPG recognition by pleasant staff
Upon check in was greeted by a very pleasant and helpful staff member who recognized me as a Gold Spg member and offered me a room upgrade. Room was spacious and comfortable. Location of hotel is also good.
January 26, 2014
Rated 3 out of 5 by eric2005 Poor AC in public areas
The staff were excellent. Only the concierge was abrupt once when I wanted a metro schedule. He was helping a long winded guest. He smiled and said to wait however the wait was too long so I left. Later I discovered that the metro schedule was on a rack next to the concierge desk. Don't know why he didn't just hand it to me but maybe it was a misunderstanding. Other than that he was helpful. All other staff were excellent, especially the friendly Indian chef from Calcutta. The problem that I encountered was very poor air conditioning in the lobby and public areas. About 25-26 C. (this was confirmed by the manager). They told me that there was a problem that they were working on but after three nights it never got better so I avoided these areas as much as possible. I wonder if the temperature is not normally set high to save money. A pity as there were few restaurant options in the area and I didn't want to sit in an uncomfortable place. AC in my room was very poor when I arrived however two technicians came and adjusted it so there was no problem after that. Free WIFI in public areas but uncomfortable temperature discouraged lingering. Convenient to metro - just a few minutes walk down the street. Metro goes to airport by the way. Small but pleasant pool and sunning area. The plus of this hotel is the friendly accommodating staff.
November 9, 2011
Rated 5 out of 5 by Drparagtelang More than value for money
Very nice location, excellent rooms and very nice, courteous staff
January 19, 2014
Rated 5 out of 5 by Sanjaymath Good work, friendly staff
Thank you to all the team for treating us so warm and friendly , u have done an excellent job , we really made us feel like home, I will be visiting your hotel again,
With kind regards
Sanjay and family
January 14, 2014
Rated 3 out of 5 by Spiritark Would stay elsewhere if >1 night
I arrived to find I had a suite upgrade and some nice dessert amenities waiting for me upon arrival. So that was a pleasant surprise.
Room in general was great because it was a suite. Not sure what it would be like if it were the standard room. The shower-and-bathtub was a little small and felt claustrophobic especially for a slightly taller person like myself. I had to bend my knees slightly just to bathe.
Location is just alright but not fantastic. I would have picked properties closer to the city center if I were here for more than a day.
January 9, 2013
Rated 5 out of 5 by patrickogrady20 Excellent Customer Service
I felt the staff at 4 points was extremely professional and friendly. The breakfast crew is very attentive and always offering a smile in the morning. The front desk greets you with open arms as well as personality, It seems to be a extension of the professionalism that is directed from Miss Haydutova's sales staff, they are always energetic and courteous. The cleaning staff does a excellent job and the rooms are very clean. I am always pleased to stay at the 4 points by Sheraton on banks street in Bur Dubai
December 28, 2013
Rated 4 out of 5 by DubaiTraveler815 great convenient hotel
There are a number of wonderful things about this hotel: It is very close to two metro stops in Dubai, close to the airport, close to the creek - a great place to take an evening stroll. The rooms are fantastic and have lots of draws and shelves. The bathroom has a nice deep bathtub and shower, lots of shelves if you have many items.The shower has a window into the room, odd as it sounds helps make the room feel bigger. This is a great business hotel and very convenient.
October 24, 2012
Rated 2 out of 5 by KFS67 Not impressed, but location is ok
Its an ok hotel, rooms are ok, but they dont make you feel as appreciated as you woudl like to, and dont go out of their way to try to make you come back.
Hotel also has a serious problem with their septic, the rooms have an awful smell from drains. My first room was horrible, changed room it was still bad. My collegaue had same problem so clealry it is a major problem for the hotel
June 13, 2013
Rated 5 out of 5 by Tulicki Welcome back
My second stay met the expectation I had departed with upon my first visit. It was wonderful to be welcomed back when getting off from the taxi and from then on, all over the hotel. The staff is phenomenal in their anticipatory attentiveness to customer needs. They simply sense what serves you in any moment. Mr Waseem, Ms Mercy, Mr Musician , especially, excellent work
October 15, 2012
Rated 5 out of 5 by Bob83 Relaxing time
Friendly staff, good food, fantastic Indian restaurant great experience great rooms and wifi
January 5, 2014
Rated 5 out of 5 by mikimail8 friendly, delicious .. just perfect
For an excellent value for money, this hotel offered me comfort and impeccable service!
Staff helpful, smiling and friendly, very welcoming and always ready to help you. (even though there may be little moments of rushes, sometimes being a victim of their success;-)
Royal breakfast! All kinds of bread, chocolate, oatmeal, fresh fruit, Indian dishes, noodles, delicious fish, chicken finely seasoned, and a cook at your disposal to cook an egg you just as you wish.
Good food at night, whether curries or Western dishes, lasagna, delicious steaks of meat or fish, with a good glass of beer or (belgian!) wine, for a fair price with a staff on the lookout for your wishes!
A super comfortable room, internet connection correct. The view is not great but we are not in Dubai to watch the city from the window;-)
Well located. A small supermarket 30 m where there is anything you want, regular taxis, I never had to wait more than 2 minutes. The subway is around the corner, ATMs 50m
January 27, 2012
Rated 5 out of 5 by swetiepie Good Ambiance
My experience at 4 Points has been a good one. I really enjoyed the stay. The staff were always with a smile whether it was at the front desk, breakfast crew or the cleaning staff.
They did a excellent job. Food and ambiance very good. Hoping to return back soon.
December 31, 2013
Rated 5 out of 5 by SohailGG The stay was fulfilling
The hotel is well located and has all the practical features desirable by frequent travelers. It would be 100% complete if the visa on arrival and airport pick and drop can be provided
October 29, 2012
Rated 5 out of 5 by BhatiaP Awesome
The Hotel was awesome and the staff were courteous and they knew to treat the customer. Their only agenda was to make the customer happy and it almost seemed home away from home. Thanks to the staff, my stay was comfortable and i enjoyed the stay like a king.
December 29, 2013
Rated 5 out of 5 by Shelly19 4 point a good place to stay
The overall experience at 4 points was really good. I enjoyed my stay there. Excellent job by all the staff. Would like to stay here during my next visit too.
December 31, 2013
Rated 4 out of 5 by Niravparikh Vacation Stay made great
Fantastic place for stay and food. Great location, clean and spacious rooms and very courteous staff. Keep it up, you are doing a great job
December 31, 2013
Rated 5 out of 5 by deba good location
Easy access to train services and walking distance to the creek area.
June 3, 2013
Rated 5 out of 5 by Jackley123 Hotel location is great
It was our first visit, and we really like the location of the hotel. Excellent service as well.
December 31, 2012
Rated 4 out of 5 by thebigyin2 overall good stay
Excellent location,very friendly, only downside was the location of the pool which lost the sun very early in morning about 11am.
December 30, 2013
Rated 5 out of 5 by Shalini Great Experience
We were visiting Dubai from New York and stayed at Four Points by Sheraton, Bur Dubai for a week in November 2013. We had a wonderful experience at the hotel. The staff was very helpful and friendly, especially Lhen at the front desk. Our 5 year old daughter became very friendly with Lhen and both would look for each other everyday. The location of hotel was very good since it was very close to shops, restaurants, metro station - all at walking distance.
December 15, 2013
Rated 5 out of 5 by Jimellie Great service, fantastic room
We chose this hotel as a stop over during our trip from Melbourne to Amsterdam and it did not disappoint! We were welcomed by very friendly staff who also provided us with a cold drink while we checked in. The room was immaculately clean and very spacious and went beyond our expectations. We had ordered a cot for our 11 month old son which was bought up to our room within 5 minutes of our arrival. The hotel itself is located a 10 minute drive from both the airport and Dubai Mall and a taxi ride to both is about €10. I would definitely recommend this hotel to others and we would stay there again if ever in Dubai in the future.
March 2, 2013
Rated 5 out of 5 by 22Bob A treasure from an old Asia hand
The hotel proved to be the best part of a memorable trip--the staff in the morning buffet restaurant were extremely courteous and attentive (who made breakfast for 6 consecutive days a special treat). The hotel location to the metro is very convenient and located in the old part of town--many local shops and close to walking distance to the creek. The entire staff makes this hotel unique--everyone is focused on the customer and that makes all the difference! i have stayed at many hotels in the Starwood chain and I must say that the service levels at this hotel compare to the best that Starwood offers.
September 22, 2013
Rated 5 out of 5 by Beyond2013 User Friendly Hotel Experience
Arriving 9.30pm, tired from our flight, our entry and room delivery was quickly managed at front desk and by porter.
Twin room was very crisp & clean. Operating the bathroom taps presented no problems. Lighting is minimal in room, as is the norm for most hotels, although lamps helped in key areas. No milk in fridge for a cup of tea was the only drawback, but a call to front desk would fix this. Breakfast offered full range & choice and was superb.
Dining room staff friendly and prompt to top up the coffee. Pool looked very welcoming, sadly no time to enjoy these facilities. Highly recommend for short or long stay as it is close to the monorail station and historic old town.
June 25, 2013
Rated 4 out of 5 by EdiHTC Nice Hotel close to the Souk and the Dubai Museum
We had only a 2 day stopover in Dubai and enjoyed the stay at the Hotel. The Hotel is close to the Souk and the Dubai Museum and is only 15 minutes away from the airport by taxi. We highly recommend the portuguese restaurant, because the service and the food
December 11, 2013
Rated 5 out of 5 by Turnerx3 The staff here made our vacation amazing.
I have never stayed in a hotel where the staff was so attentive and helpful. The lobby was always sparkling. The front desk staff and concierge always had recommendations and smiles. Demetri and Aislin checked us in and out. Daniel and the dining room staff were wonderful and remembered what we liked from day to day. Chef Nath and his staff made amazing lunches especially the chicken fajitas. When we left the hotel we felt like we were leaving friends. I would definitely recommend this hotel to anyone visiting Dubai. The location was very convenient to Metro and sights.
July 28, 2013