Rated 5 out of 5 by Madeline Always The Same Nice Place
We have had many events, stays and dining experiences at the Sheraton for years WHICH IS ALWAYS THE NICEST PLACE you can find having traveled a lot for business particularly, THE MANAGEMENT AND STAFF ARE SUPERB!!
Thank you Hartmut!!!!!!!!!!!!!!!
Rated 5 out of 5 by MAwestcoast Fun Atmosphere
What a fun place to stay. Close to Sonoma/Napa and the pool turned into such a fun atmosphere. Great for both families and leisure/business. I will stay here again the next time I am in the area. Fantastic GM running this hotel!
Rated 5 out of 5 by Sal26 Great all around
Great location and a great hotel at a great price.
Rated 5 out of 5 by lexus310 Great Hotel, with a GREAT STAFF and GENERAL MANAGER
I recently stayed at this property for the first time on 3/24-3/26, 2013. I was immediately greeted by Morgan (Front Desk Director of First Impressions), in which Morgan in my opinion was one of the nicest, friendliest, and most accomodating people I have met. My check in was a breeze. In addition, Melody, the Front Desk Manager, and Umar are equally as great, with the front desk staff constantly providing the utmost level of customer service by even remembering each guest's last name and saying "Have a good evening/morning Mr." or "Is there anything we can do to make your stay any better Mr." Very much greatly appreciated by myself. Mr. Hartmut Ott, the General Manager of the property also deserves recognition. His leadership skills and the way he runs his staff and hotel are incredible. During my two-day stay at the property, I only encountered one issue, the bar/food closing early. I spoke with Mr. Ott the next morning and he assured me that the bar issue would be resolved immediately, and took full responsibility as a great manager should do and swiftly addressed the problem. Mr. Hartmut Ott, deserves to be recognized in my opinion as well as his entire staff for providing excellent customer service. Each staff member was helpful, and friendly. The beds were also extremely comfortable, and the rooms honestly deserve a 5 star cleanliness rating as they were immaculate. I had a very good time at night after work in the bar/restaurant area. Where Kim, the bartender is amazing, very people friendly, and even took the time to go over the full menu with me prior to ordering since I have food allergies. Her mixology skills as a bartender are amazing and her people skills are excellent. The lobby bar is a great place to meet great people, I met a few friends there myself while I was staying on the property. The pool is gorgeous and the hotel is located in a prime San Rafael/Marin County location and is very quiet! I will definitely be back and will gladly recommend this property to others! Thank you for such a great stay Mr. Ott, you and your staff are wonderful!
Rated 5 out of 5 by Donevas1 awsome service
all employees really care to make us feel like home!
Rated 5 out of 5 by SoCal Nice hotel
Intend to return in the future due to facility and friendly staff
Rated 5 out of 5 by California Lots of Smiles
I was satisfied and would stay again. Bed comfortable. Quiet and good nite sleep. Everybody with smiles and great attitudes.
Rated 5 out of 5 by pvelho1 The beds are so comfortable
They put me in a nice quiet corner knowing I needed to get some good sleep and when i laid my head down i melted into the pillow.