Rated 1 out of 5 by JFMB Avoid until end of construction in 2016
I am writing this review at 1:17 AM on 3/17/2015. Since 12:30 I cannot sleep due to the noise coming from the construction crew outside (I am on the 6th floor and wish I could add pictures from my window to this review). Drilling and hammering and loud talking. When I called the front desk I was offered earplugs. It might be a nice hotel but this is just unacceptable. I would recommend calling and confirming the crane and construction crews are gone before booking. I do not believe this will be the case until sometimes in 2016.
March 17, 2015
Rated 2 out of 5 by Willy065 Refurbishment in progress
The refurbishment is not a great experience when coupled with the current cost of rooms (Feb 2015). SPG should do something about rewarding loyal customers who continue to stay despite the noise, dust and minimal facilities available. At this time would not recommend.
February 23, 2015
Rated 4 out of 5 by TGrec17 Like any remodel, there are going to be dilemmas.
The hotel is going through a major renovation and unfortunately it is causing a bit of confusion. They must have emailed me off and on for the week prior to my reservation that my stay was canceled and then back on. I showed up and thankfully had my room available. The place is pretty much in shambles at the moment, but you really can't fault the hotel for that. They are spending millions to upgrade their facilities and we as SPG members have to respect that. Unfortunately, my stay was during this renovation and it really put a damper on it. I was excited to show my parents the SPG life we live and unfortunately the clutter prevented that from happening. 4 stars however for the nice location, great views and SPG recognition during my stay.
February 19, 2015
Rated 4 out of 5 by Carpy72 Check your Credit Card debit
We stayed on Sunday 25th January 2015 Enjoyed the upgrade to Darling Harbour View - room was good- close to King St Wharf ferries. Enjoyable stay. HAD A SHOCK TO FIND WE HAD BEEN CHARGED AN EXTRA $306 FOR SECURITY DEPOSIT. THIS WAS MORE THAN WE PAID FOR THE ROOM ($208) although it has since been corrected IT SHOULD NEVER HAVE BEEN BILLED IN THE FIRST PLACE!!!!! $100 security is the norm.
January 30, 2015
Rated 2 out of 5 by Maca47 Be aware of price differents when booking
$450.00 was a lot to pay for one night especially when the price went down to $330 .This price was not listed as a special it was the going price on the hotels sight for the same room and date. We had no idea of the large amount of renovations taking place around the hotel at the time of booking. We booked a bran new deluxe verandah room over looking Darling Harbor we found our room to be very clean but average we had a wonderful large view of the roof of the Sydney aquarium and a small view of the water. We have stayed at this hotel several times in the past in a variety of rooms . I do not like complaining its very uncomfortable but I do expect to get quality of service and price. Instead of being informed its tough luck if the price goes down and there was nothing the hotel could do. GREAT PR
January 29, 2015
Rated 5 out of 5 by chrism2029 Luxury
Stayed in the Maritime suite and it was fantastic. The room was large and the view spectacular. Well worth the cost.
The staff were friendly and very attentive.
January 28, 2015
Rated 2 out of 5 by Ian59 Where is it?
This hotel is currently undergoing renovations. The main entrance is closed with no signage to the temporary entrance and reception. Dining area is too small for this large hotel. No warning when renovation made.
January 15, 2015
Rated 4 out of 5 by JoeMara Jan Stay
nice new rooms, mini bar not properly stacked ie, no cups, teaspoons, milk, price lists etc.
Helpful staff, especially good housekeeper Julia!
January 5, 2015
Rated 4 out of 5 by jep24 Great location and Darling Harbour view
This hotel is a very nice Four Points property. The restaurant, fitness center, TV channels and minibar are better than most other Four Points. The hotel is located between the Wynyard and Town Hall Airport Link stations so it is easy to get to from the airport. It is a short walk form these stations or you can get a taxi if you have a lot of luggage. At my request, the concierge provided an email with directions From Town Hall station. Unfortunately I found these directions were worthless. They turned a five-minute walk into a 20-minute search mission. The front-desk agent could not follow them either.
This hotel has a great view of Darling Harbour. It is overlooks the Sydney Aquarium and is very near King Street wharf where you can get ferries to Circular Quay and beyond. The local area boasts a number of great Korean and Chinese restaurants. Other than the bad directions, the hotel staff proved to be very helpful.
December 26, 2014
Rated 4 out of 5 by eckw Responsive and helpful staff
The Concierge Desk staff are very helpful. Not only providing me detailed local tour information prior to my arrival and saving me lots of time in choosing suitable tour myself, they also voluntarily followed up my booking of tour while I was away from the hotel.
Due to the redevelopment work of the hotel, we were awaken up by the construction noise in the hotel at 8:30am in one day during my stay. It is understandable but it would be appreciated if the construction work with great noise could be started a little bit later during day-time.
December 25, 2014
Rated 4 out of 5 by Finnolly Staff let you down
I was disappointed with Jenny on check in who could not even say welcome.
Alla on checkout was uneducated about the Starwood Privilege program and her colleague who she asked for help also had no idea saying "I don't know, I get so confused". Alla's suggestion on 'resolving' the overcharge issue from breakfast was to send us on our way based on her information which was incorrect. I asked to speak to the FO Manager who was able to set her straight. There was no apology from anyone about the unsatisfactory service on this point.
F&B staff were attentive & helpful.
It took 2 requests & about 45 min wait at 11pm to get additional bedding sent to the room. This was inconvenient for us travelling with a 2year old.
December 20, 2014
Rated 1 out of 5 by KJHG This has become the worst hotel in the Starwood family
The staff are horrible at this hotel. They did not acknowledge my platinum status and when I requested a few extra bottles of water for my room, I was told that "the company policy is to provide two bottles of water". REALLY! I spend tens of thousands of dollars with Starwood every year and have been a loyal patron to this hotel for 5 years and they quote policy instead of bringing me a $0.15 bottle of water?? Is this truly how you treat your most valued customers? Also, the gym equipment is very old and broken down and the entire gym area is filthy. It is disgusting to walk into the place let alone work out there! The lobby is loud and over crowded. But in the end, it is the attitude and treatment from the staff that will have me never, ever coming back to this hotel again. The are absolutely horrible and a reflection of very poor management and training. Do not stay at this hotel!
December 20, 2014
Rated 3 out of 5 by 005500 Average
My platinum "upgrade" was a room on the harbor side of the hall. When we asked the front desk staff to help make us a reservation at the hotel's own restaurant for dinner, she told us to "go back to your room and call from there." Wow. Fortunately the staff at the restaurant were all nice.
December 19, 2014
Rated 1 out of 5 by SPG2014Member Do not stay here
With 600 plus rooms the staff is not welcoming they treat you as if you are a number. No personalized service. You pay for being at Darling Harbour but the views are not spectacular and the noise from construction is unbearable. This hotel gets a lot of buisiness for its location but I have stayed at other hotels in the CBD with much better service for less. The rooms are small there is always a function in the lobby, they have no pool and the buisness center is closed. Stay away even after construction is complete.
December 18, 2014
Rated 3 out of 5 by SSim No recognition as SPG member
I'm most impressed with the services of the concierge. They are really helpful.
I was rather disappointed for the lack of recognition of a SPG member. When I booked the hotel, I mentioned that my flight would be early and was hoping to check in earlier. But that was not available. In fact, I came with a colleague of mine and she got her room first with a double bed and she was not even a SPG member!
I was only given the room later and was not as per my request for a double bed.
As for food, except for the fresh seafood, the other foods were not very tasty.
December 10, 2014
Rated 5 out of 5 by Sweetkew Great Location and Atmospehere
Our room had a great view, was private and quiet. We where very comfortable.
December 7, 2014
Rated 5 out of 5 by Rossco17 Charity Function Weekend
Great overall experience. Only disappointment was that the roof top bar and pub were closed on Sundays and I thought the $7 room service delivery fee was a little high. Staff very friendly and would definetly stay again.
December 4, 2014
Rated 3 out of 5 by Hohum2014 Ho Hum
The experience did not live up to expectations. When you pay a premium rate for a room you shouldn't have to put up with squeaking from the corridor. The bathroom shouldn't have peeling sealant in the shower or exposed pipe at the shower head.
December 3, 2014
Rated 2 out of 5 by jworm disappointing
Poor service at front desk, had to queue for breakfast,Have been contacted by manager, will write anither review following my next stay.
December 2, 2014
Rated 5 out of 5 by Fine It's busy but quiet
No nonsense place to stay could have a seperate or bigger place to have a drink at the bar
November 28, 2014
Rated 2 out of 5 by notarehs84 Lack of Spg platinum recognition and bad attitude of staff
Hotel has great location but lacking of SPG Platinum recognition. Given a low floor room with a spoilt sink. Cold and unfriendly staff attending the solutions line and bad attitude from the assistant front desk manager. Worst level of service ever experienced in a Starwood hotel for the past 2 years.
November 24, 2014
Rated 4 out of 5 by Nanny70 Short stay
My husband and I only stayed for one night after attending a funeral out of Sydney the previous day. We arrived about 11am and were very grateful that our room was ready and we were able to check straight in. We were very impressed with all staff we came in contact with commencing with the professional and friendly greeting by Tony when we arrived by taxi to the efficient check in by Chris. The concierge was also very helpful in providing maps and making suggestions of suitable places to visit with temperatures expected in the high 30's. The room was not as large as some we have stayed in but the view overlooking Darling Harbour was lovely and we were very happy with the comfortable bed and pillows. Only negative was the fact that there were only 2 tea cups and 2 teaspoons supplied in the room - not even a saucer and there was insufficient milk if we wanted to have more than 2 hot drinks in the 24 hours of our stay. All in all we really enjoyed our stay and would definitely recommend Four Points by Sheraton to our friends and family.
November 23, 2014
Rated 5 out of 5 by Mohit2020 Good Value for money hotel
Good Value for money. Nice proximity for local restaurants.
November 22, 2014
Rated 5 out of 5 by Mel63 Lovely
Beautifully presented hotel, beautifully presented and well mannered staff. Nothing was too much trouble for them.
Our room was spacious and clean
November 19, 2014
Rated 3 out of 5 by travisk comfortable but poor internet connection
The internet connection was so poor it was impossible to use Skype or FaceTime. Even email was difficult as the connection kept dropping out. The staff did their best to help. The internet charge was removed from my bill as soon as I mentioned the problem on checkout, so Sheraton were very helpful on the whole. I may just have been unlucky with my room.
November 18, 2014
Rated 3 out of 5 by GThang Nice but not again
Good location, Clean, helpful staff, Confy Bed. Nice view from the Bar on level 11.
The shower was tiny and cold as it had only half a door.
The bathroom fan doesnt turn off so i could hear it the whole night.
and we had an interconnection room ( not requested ) and we can hear the neighbours TV as though it was our own TV and they were listening to news in a foreign language. Not pleasant first thing in the morning.
November 17, 2014
Rated 5 out of 5 by Ygor2014 My favorite even with the construction
I prefer to stay at this hotel when I visit Australia several times a year on business. My only complaint on this trip was the ongoing construction that, because of roadways nearby, made working for a good part of the night a necessity. The hotel is well soundproofed but I was awakened on occasion by the boring machine's whine. The plans look lovely but I do hope the work proceeds ahead of schedule. Other than that, another emjoyable and supportive stay.
November 17, 2014
Rated 4 out of 5 by ANK55 Staff
Door, reception and staff in general good and most polite. However, experienced poor service in the restaurant when requesting a coffee, gentlemen was bordering on being surly, not up to the experience I normally receive. Coffee also took an age to arrive
November 16, 2014
Rated 5 out of 5 by jetset001 Great Location and Great Value
I have been staying in this property for many times.
Great location with view of Darling Harbour, walking distance to Sydney CBD and Circular Quay (Sydney Opera House and Harbour Bridge).
Great Value !!
November 16, 2014
Rated 5 out of 5 by Suzie50 Great location
The hotel was an easy walk to Cockle Bay Wharf where all the attractions of Darling Harbour could be enjoyed. It was only a 15 min walk from the station which made it easy to get there from the airport. Also an easy walk up to the city shops for some retail therapy. Beautiful views across Darling Harbour from my room, especially at night with all the lights.
November 16, 2014