Rated 2 out of 5 by Memurtz To Much For Not Enough!!!
For 12000 points per night as well as $400.00 per night this hotel is not worth it. The rooms were the smallest that I have ever seen in the U.S. or any of the Hotel chains in the U.S. The bathroom was 1/2 the size of the sleeping area and there was no seating area or room for two suitcases to be laid out at the same time. 7500 points or $250.00 was all this was worth. With location taken in to effect I would say max would be 9000 points or $325.00 per night. Location is one thing but comfort is more important.
June 24, 2014
Rated 5 out of 5 by Curley3 Wonderfull Staff
Everyone was very friendly and welcoming.
June 25, 2014
Rated 4 out of 5 by scotland great view
We had a great time staying at Four Points, Chelsea. We had a view on the 21st floor of the Freedom Tower and this area has smaller buildings so there aren't blocked views. Perfect location if you want to walk a short way to the famous Highline above the road. Room was clean and comfortable although not big. Walk to Broadway show not too long if you like walking.
June 23, 2014
Rated 3 out of 5 by TangoTennisArgentina Needs improvements
Clean and comfortable room.
Corridors with wet and humid walls and ceiling. Obscure, old paint and in bad conditions.
Conditioner dispenser, in shower, broken.
June 18, 2014
Rated 5 out of 5 by Shar0919 No Complaints
the hotel is located in the heart of Chelsea, the staff is welcoming and friendly, the room was clean. Who could ask for anything more?
June 16, 2014
Rated 1 out of 5 by steven16011 Barely staffed, noisy and poor location
My first bad review in over 12 years. Tried to enjoy a hamburger outside on the deck. There were trash bags staked up 5 feet high on the sidewalk in front of the outdoor eating area. The smell on a hot day was unbearable. As a lifetime Platinum I was recognized by being given an old room, on a lower level facing a wall, right in front of the elevator. Nice. When I left I was unable to check out as there was nobody at the front desk. I waited 15 minutes and shouted but nobody came. Phone was ringing off the hook with no answer. I called that afternoon and asked for my receipt and was told it would be sent immediately. After 3 days of calling and writing I just received it last night. Avoid this place. You are better off at a Hostel.
June 8, 2014
Rated 4 out of 5 by TheEmu Welcome cupcake from Billy's
This hotel is really in a great location, and the welcome cupcake from Billy's saved me a trip there, where I would have over-indulged!
I spent one night here, as I wanted to be near Penn Station for an early train. Ended up realizing it is one of my new favorite spots to stay in the city.
The restaurant wasn't open, but the menu looks like it'll be great.
All the staff were exceedingly helpful and curteous.
February 21, 2012
Rated 4 out of 5 by EdgesNYC Not bad for a New York hotel
The staff were wonderful and the rooms were clean... but typical New York noise is what made it 4 stars :)
Close to lots of things ( if there is such a thing as close in New York with traffic, lol)
We enjoyed our stay.
June 9, 2014
Rated 4 out of 5 by JoytheExplorer This hotel has a great features
staff are very accommodating. the hotel is so convenient for all the restaurants and tourist attractions. right in the middle of the heart of NY. totallyrecommended.
June 9, 2014
Rated 5 out of 5 by Jbug82 Loved My Stay at Four Points Sheraton
This hotel was very accomodating to my business travel needs. The hotel staff is very pleasant and dutiful. LIkewise, the new rennovations to the hotel provide an inviting atmosphere.
June 3, 2014
Rated 4 out of 5 by Hayadd06 Overall, pleasant stay, comments are for improvements only
Rooms were very comfortable and clean. Had called concerige a week before about ordering a birthday cake for a member of our party. Was told that it would be in one of the rooms, didn't follow through with it, no cake. Had to have my key redone everyday, was told keys weren't very good and that it happend alot. Went down for coffee on Sun morning about 6:45 and there was no coffe, I asked no coffee on Sun, was told housekeeping came in late and it would be awhile, thought apology would have been nice?
December 15, 2011
Rated 2 out of 5 by taxman51 This hotel nees more for the money
This hotel has no swimming pool, weight room, check in is crowded, elevator was out most of my stay, notice people were getting a lower price than spg owners not right at all. if rates change you should get the lower rates.The staff were very helpful and very knowlegeable, hotel just need some renovations wasn't what i expected from a starwood hotel.
May 27, 2014
Rated 5 out of 5 by PoppaBear Great for business
I have stayed here several times over the last few years - and am never disappointed. The rooms are decent sized (for New York), the beds very comfortable, and internet access very responsive. I also appreciated having a coffee maker and no mini-bar - the latter I never use and typically have to shut them off to eliminate the noise of the fridge. Great shower, and great location in mid-town; there is a Whole Foods half a block away if you're in a pinch and just want to grab something from their deli and eat in the room. About the only thing that could be improved is that the A/C is a window unit, and can be a bit loud when it's on.
July 23, 2012
Rated 3 out of 5 by Staycurious Average hotel at great location
This is about an average hotel, just what you expect for a Four Points, with all the adjustments you have to make in expectations for a property is busy manhattan!
The location is so very convenient! Just blocks from Penn station and not very far from Union Station and NYU/Washington sq.
The room facing the street (as I had) can be noisy, so please be sure to request one away from the street. Also, give yourself plenty of time to make your way through the slow and often busy elevators. ( they only had one functioning during my stay)
The rooms are small as one would expect in manhattan, but cozy. The lighting in the room could use some rethinking.
April 20, 2014
Rated 5 out of 5 by FrequentFanny Great Location! Helpful Staff!
We arrived in the city early and although we couldn't check in yet they tagged our luggage and let us store it there and when we came back later all of our things were up in our room waiting for us! It was a pleasant surprise!!
July 17, 2012
Rated 4 out of 5 by EW205 Perfect for business
Great location, active hotel scene but not too loud. I'll be back.
May 21, 2014
Rated 4 out of 5 by SFTraveller99 Great staff and nice rooms
I really enjoyed our stay at the Sheraton Four Points in Chelsea, NYC. The staff was fabulous, always helpful and attentive. The rooms were clean and well-appointed.
May 19, 2014
Rated 5 out of 5 by joy2013 THE STAFF
I know people only call in when they have a problem and few call in when things go well but I have stayed at this hotel for 5 years every other week and I adore the staff. I am sad to see so many leave recently . You are so lucky to have such kind caring people work for you . I have seen so many abusive people give them a hard time and they handle it like such pros. I saw people wanting free rooms because they didn't sleep well because of street noise and berate the staff. I sleep like a baby and ignore the sounds of the city .
March 16, 2013
Rated 3 out of 5 by ccccc Slightly better customer service recommended
Overall my experience was fine, but I wanted to relay one incident. While I was checking out there were 4 customers in line and only one staff available to check customer out. The process was taking a long time and several of us needed to catch flights.
During this time another employee was standing behind the concierge desk surfing Facebook. He took no notice of the long line. A better use of his time would have been helping the customers who were waiting rather then surfing Facebook.
December 10, 2012
Rated 5 out of 5 by NYCGuy86 Exceptional Staff
The staff at this hotel was wonderful. I had reserved this hotel after a horrible night in my previous hotel and left the Four Points remembering why I'm glad I"m an SPG member. Katherine at the front desk was especially helpful, allowing me to check into my room early and following up soon after to ensure that everything met my expectations. They exceeded them. Everyone at the front desk was a pleasure to deal with.
While travelers from other locations might comment on the room size, (it is smaller than your standard hotel room) I say it's on par for NYC in terms of square footage. The room is also laid out very well. Everything is nicely integrated into a combo dresser/desk unit with conveniently placed power/usb connections. The bed was extremely comfortable. The bathroom can feel a little tight but it's hardly worth mentioning. I will definitely consider this property on my return trips to the city. Well done, Four Points!
January 25, 2014
Rated 5 out of 5 by KSUB Exceptional Service
I travel to NY at least 30 times yearly and make every effort to stay at the Four Points on 25th. Lauren and Stephen, at the front desk, are exceptional employees. They are always friendly, greet you with a warm smile and remember your name. The whole staff makes business travel, after a 15 hour day, seem a bit easier. They always recognize me as a Platinum member and make me feel that they really appreciate the business I give to their property.
January 13, 2012
Rated 2 out of 5 by Jackulas74 Unpleasant experience
I would rather not write a review of your hotel.
The reason for my rating is the unhelpful staff in both reception and restaurant. When I was checking in I was not asked whether I would like SPG point or free breakfast. Later in the day I asked for breakfast and I was told that I will receive vouchers. I did not receive them and I had to get them the following morning when I was really busy and late for my business. I do not understand why I had to walk every day to get a voucher from the reception and bring this to the restaurant? Why waiting staff can not do this form me? On my last day I received a voucher for 10 USD only and a waiter told me that I need to pay a difference (every meal in the restaurant was around 15 USD). This really annoyed me as before I was not asked for any extra payments. It was very difficult to get a green tea in the restaurant. Food was not good and except of the cereal and fruit salad there were no other healthier choices.
Iron in my room was broken. Not a good thing when you have only a couple of minutes before Broadway show. I left the broken iron outside my room and asked for the new one. Fine I got it later that evening but when I returned back to my room it was wide opened! Somebody left the iron and did not close the door! This is a scandal, fortunately my stuff still there.
As a summary very unpleasant experience to stay in your hotel.
May 11, 2014
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!
November 4, 2013
Rated 5 out of 5 by HelenJ Still a great hotel!
So often when you return to a hotel, it is not as good as you remembered. However, this is not the case with this hotel.
We have stayed here on 3 different visits (from 3-5 days each time). The hotel is consistently wonderful with marvelous staff to assist your needs, clean comfortable rooms and great linens! Location is fabulous with subways and landmarks close by. We love it and can't wait to return!
March 26, 2013
Rated 5 out of 5 by Justin74 A jewel of an hotel
I am someone who has travelled all over the world and stayed in very fancy hotels. I was unsure what to expect at this hotel, but there is nothing i don't like! Very clean, great bed, wonderful airconditioning, free wifi, free water and a terrific staff. I like Chelsea, might notbe for everyone, but there is even a Whole Foods across the street! Definitely will always make this my go to NY hotel!
August 11, 2012
Rated 4 out of 5 by EssorPartners Nice hotel for the price in Manhattan
Whenever other SPG hotels are too expensive in Manhattan, I try to stay in this property. The rooms are slightly dated but this is a Four Points. The staff is always very nice and will do their best to help.
I come to NYC perhaps 10-12 times a year, and I end up staying here perhaps 4-5 of those times. Location is 2 blocks away from major subways and there is never a lack of Taxis on 7th Ave.
May 13, 2012
Rated 5 out of 5 by ChefDanielle There every weekend!
Because of going to school on the weekends in NYC I have to find a place to stay that is economical, convenient and no hassle and after staying at 3 other Four Points around NYC Four Points Chelsea is my favorite and offers all that! The staff is incredible and are so helpful in all my needs! I will definitely continue to stay at this hotel every chance I get and recommend it to everyone!
October 24, 2012
Rated 3 out of 5 by Sindy13 Good location
This hotel is conveniently located; however, I paid for a CITY VIEW room and my view was the wall of the next door building. I thought that by booking the CITY VIEW would be a bit better than the TRADITIONAL rooms, but apparently is the same thing? you just pay more? Also the bathrooms were not that clean when I got to my room. I could still see hair from previous guests on the floor.
August 7, 2013
Rated 4 out of 5 by LakeWylie Terrific Value
You can't beat some of the pre-paid prices for this hotel in this city...period! The staff are all super. Plus, you have the added bonus of being near the M and 1 trains. I will stay again.
January 28, 2014
Rated 4 out of 5 by TravellerfromCanada Great location, good size
Great location & very comfortable.
May 7, 2014