Rated 1 out of 5 by KlyBot this is an SPG family hotel?
I've stayed with the entire family of SPG names, except 4 Points, until this trip. this must be the un-wanted step child of the family. there was a line a mile long to check-in. the room keys kept magically getting disabled and i was blamed for letting it get too close to my phone (which i didnt, the key stayed in my bag all day) - every single day i had to have a new room key made. every morning the coffee carafes in the lobby were empty. the business center actually charges you to use the computer and print documents. the "restaurant" was being manned by one person - the bartender. it took almost 2 hours to have a glass of wine & salad. and my room HVAC system sounded like a plane was crashing thru the ceiling. horrendous experience.
February 26, 2014
Rated 1 out of 5 by GW2012 Would not recommend
Stayed 9 times at this Four Points Houston SW in the past 6 months. Never once recognized as Platinum or offered amenities. Kept returning only because it was close to downtown. Prior to this last (ever) stay, I had to cancel my trip same day to Houston on account of a sick family member. Called at 9pm. Hotel management strictly enforced the absolute maximum penalty for same-day cancellation, fully charging all nights on the reservation. They may be 100% within their policy. I will prefer to stay elsewhere in Houston.
March 5, 2012
Rated 2 out of 5 by Poacher Disappointed
The reception upon arrival was rather pleasant, would like to commend Louis, i believe her name is for ensuring that my requests were met. My gripe is that the room wasn't at par with my earlier experience. There was a dried dirty towel on the shower rail i believe from the previous occupant and the most disturbing issue was the blood soiled sheets. the house keeping was quick to respond but refused to accept responsibility. I am a frequent guest of the SPG group facility and this here is easily the worst experince.
August 20, 2013
Rated 2 out of 5 by GrammieOrangeCrate Filthy Rooms.
This hotel advertises a recent upgrade. Didn't see anything new. The exhaust vents on bathroom wall were plugged with lint. Spigot in bath tub had been caulked so many times there were layers upon layers of caulking. Seems that the ceramic tiles in shower had been painted. The steel door frame in bathroom was rusty. Long black hair on bathroom floor was there 5 out of six nights. Wiped off vanity and found man's whiskers on vanity. Slatted shelf under vanity was filthy and well as floor under that.
I had to pull out night table to find plug for medical device and the baseboards were thick with dust. Left cleaning lady note to leave extra cream for coffee and not done.
On the other hand, dining room was excellent! The best homemade soups ever! Good value for the money. Front desk help was very nice.
November 3, 2013
Rated 1 out of 5 by Kevin99 Overall bad exerience - not worthy of a Starwood property
Left an item behind. Had to call 6 times to get resolution that houskeeping didn't turn it in. They were rude on the phone. I was told to call back 3 different times. One call I was transferred to houskeeping and after it rang 20 times someone picked up the phone and set it on the counter, then continued to type away. Rude! I won't be going back.
March 8, 2012
Rated 4 out of 5 by Krazniy The stay was good, but...
I'm happy for the dedicated attention from the staff, the only complaint I have,it is concerning to the request that I did the first day I arrived and it was to divide the account to pay with 2 different credit cards and it was accepted by the person who attended me, but, at the checkout, the people at the front desk categorically refused to perform this operation, so I had to assume the costs that would have to be charged to my company, so, that looks not to be serious
November 5, 2014
Rated 4 out of 5 by Salesgreat Old Faithful
I have been coming to this hotel ever since it became a Four Points, several years ago. The rates are very reasonable, and the location is very convenient, not only to my office, but also the a number of businesses around the area, especially in terms of eating options. It's just blocks from tons of restaurants on Lower Kirby. One is willing to overlook the few quirks in the hotel, especially the noise that most room AC fans make, to stay here.
July 23, 2012
Rated 3 out of 5 by Newguy1212 Great Price, Pretty Good Location, Decent Property
I would recommend this property to individuals who are on a budget or are looking to save some cash. It is close to Rice Village and quite a few good restaurants on Richmond and Westheimer.
For most of you who stay at SPG properties often you know that Four Points is not a Top Tier SPG Brand. This property is privately owned and does not have suites. I have stayed here a few times now and as long as the AC is working then it is not a bad stay.
Our first stay was a bit rough because the air wouldn't cool the room down, but we survived. I am not a huge complainer so I let it slide. The bathrooms are fairly outdated and cramped.
Internet is free which is a plus, but can sometimes be VERY SLOW. These front desk attendants are quite helpful and actually have a since of humor.
Like I said earlier, this hotel is a great if you are on a budget. Weekends can go for as low as $60.
February 7, 2012
Rated 4 out of 5 by Amnhi This hotel is located near to business houses
Locational advantage to business meetings
November 8, 2014
Rated 2 out of 5 by Unhabppy4 Old and tired
I have stay here 4 times and every time I have had to call to get my invoice emailed to me. The rooms have mold in the bathrooms, the windows are filthy and the air conditioning sounds like a truck is in the room. The gym is poorly equipped and to hot. The staff tries hard but misses the mark for excellent service.
December 20, 2013
Rated 1 out of 5 by jaimezja This hotel charged more than quoted and would not refund the difference!
I was quoted a price at the time of reservation, then overcharged upon checkout. Managers were not helpful with this situation and no credit was given to me. The room was hot and uncomfortable. The halls were also hot and muggy.
November 3, 2011
Rated 1 out of 5 by cwhitti Will not stay again
tonight is the second night that I have stayed here and the AC did not work. What is also frustrating is the front desk just doe snot seem to care
September 19, 2012
Rated 2 out of 5 by shellack Disappointed
When I made my reservation I requested a non-feather pillow as I am allergic to down. Upon checking in I asked if they had taken care of my request. They had not but said they would housekeeping up with a foam pillow immediately. 90 minutes later still no pillow. I called to the front desk & sat on hold for 20 minutes before someone came on the line to help. This person then put me on hold while she checked on it. 15 minutes later she came back & said housekeeping would be bringing it right up. 20 minutes later she called & said they had no other pillows available. Seriously! I would expect a hotel in that situation to go out & buy a freaking pillow. The internet was spotty - when it worked at all. And the bathroom was not clean & we had no shower gel in the dispenser. Lastly I was chagrined that there were no plugs at the bedside table for charging a phone etc. On the positive side, the bed (sans pillow) was comfortable, the public areas were nice & the location was convenient. All in all I expect a lot more from a Starwood property. Note. I originally wrote this review while in the hotel & went I hit the button to publish the review it changed my rating to 3 stars! No idea how that happened! Weird
April 6, 2014
Rated 1 out of 5 by SPGGuestX Very bad guest service
Hotel manager and staff were very rude.
October 24, 2013
Rated 1 out of 5 by linmen424 Old and Smelly
This hotel is very old. I want to emphasize this: it is OLD. Aesthetic remodeling attempts to cover up the need for a full refurbishment. It fails miserably. We stayed on the top floor and the ceilings are only a few inches above 6 FT. Our room smelled VERY STRONGLY of a certain illegal recreation that I may have partaken of in college. We even bought air fresheners trying to get the smell out of the room... didn't work.
Also, as far as location, it is next to an "adult" shop. Maybe that floats your boat... or maybe it doesn't.
January 2, 2014
Rated 4 out of 5 by Gracchus Expectations Were Met
Four Points is not the same as a Starwood or Westin Hotel. This location is older and shows some wear. I used SPG points for my stay and would say there were no surprises; expectations were met and my time here was comfortable. Josh Freidman, GM and staff extremely pleasant and accomodating.
August 16, 2014
Rated 4 out of 5 by e8ght888 Helpful staff
We are always recognized by the friendly front desk staff as Platinum members. They usually offer water and/or a huge cookie! Last night, the assigned room was muggy and the noisy a/c did not blow cool air. Starsha, at the front desk, immediately changed our room and offered breakfast to make up for our inconvenience. Although we had to move everything, we really appreciated the way she handled the situation so quickly. BTW, the beds here are especially comfy, best of all the 4 Points I've ever stayed.
December 21, 2013
Rated 2 out of 5 by HoustonTraveller This hotel is not a safe bet for a good night's sleep
We spent one night at this hotel. Our bathroom had not been cleaned throughly before our arrival (hair on the back of the door, some dark substance on the shower curtain, etc.). Our bed had a HUGE hole in the middle so that my husband and I both slept at a 45 degree angle. It was pretty awful. Strange, because we stayed here several years ago with no problem.
The staff was very gracious in the morning and provided points by way of restitution, but I still can't recommend staying here.
July 3, 2013
Rated 3 out of 5 by IGAM This hotel is in great location
I am SPG member and like the location, but I paid $150 for a night to stay up all night due to massive air condition noise, elevator noise and outside HWY. Room was average and ok, TV was old and poor picture. You need major improvement to ask me to stay in the this property again.
July 30, 2014
Rated 4 out of 5 by TravelGenie Nice Hotel
We chose this hotel b/c it is located in close proximity to our child's apartment in Houston. The neighborhood does not lend itself to strolling or shopping; but the hotel itself was very adequate for our lodging needs. Parking was a breeze, and the location is near a major interstate, so it is convenient. The hotel was extremely quiet. The pool area was quiet and relaxing. The bathroom was appointed well, with enough towels, etc.
May 13, 2014
Rated 5 out of 5 by Steff22 Ejoyed My Stay
I really enjoyed my stay at this hotel. The staff was very friendly and the manager greeted me with a box of candy and a note of thanks. I felt the SPG love. My only complaint is that there was not a business center and it cost quite a bit to access the internet and print from the computers that were available.
June 23, 2014
Rated 1 out of 5 by GW2012 Dark and noisy
Chose to stay here and booked for two colleagues as well, because of 3 factors, 1) location, 2) value, and 3) SPG affiliation. Big mistake. Had stayed here a few years ago, and the rooms are just as dark with low ceilings (especially in the bathroom). No SPG recognition at check-in and associate at check-out was trainee with no idea about SPG welcome points. Biggest issue was noise. Noise from highway (colleague could not sleep first night), noise from construction site on the other side, and HUGE noise inside room just above the bed when air would turn on and off all night. It sounds like a jet engine firing up at high decibel. After poor sleep tried a run in the small fitness center but there was only 1 treadmill, so this required a lengthy wait. Inside the shower, major mold growth on the ceiling - that should be looked at. As a final goodbye salute, the rental car on the way out hit a massive pothole in the crumbling and poorly marked parking lot on the East side. I will not return here and in my opinion this old noisy dark hotel has no place bearing the Four Points brand. On the upside, the staff were all friendly and attentive, the bottled water was free, and there were no issues with the invoice.
October 19, 2014
Rated 5 out of 5 by AlienChic84 Above my expectations
This hotel has the best staff and they went above my expectations. I used the pool and there were no towels available. I let the front desk know and the towels were there within a few minutes. I needed tea for my daughter who had a sore throat and the front desk personally delivered the tea to my room a few moments later. My daughter wanted orange juice late at night and one of the servers in the restaurant got her some orange juice. I was very impressed with their quick responsiveness and they always had a smile on their face. I will surely return and highly recommend this hotel.
September 18, 2014
Rated 4 out of 5 by BigO55 Pleasant surprise
After reading a few older reviews that were not complimentary, I was a bit worried. I was placed here for the 2014 OTC conference by my company.
The new owners have obviously had an impact on both the restaurant quality and beverage selection, but in staff friendliness and attitude.
May 11, 2014
Rated 4 out of 5 by RCLafayette Good Hotel
Stayed here in July 2012. Was pleased with everything about the place. Location was what we needed. Room was clean and neat. Staff at desk was helpful and nice. Nothing bad to say about the place would stay there again.
August 18, 2012
Rated 4 out of 5 by galant28 Great price and great location
Great hotel for the price. Located close to Galleria without the hidden fees like parking. The hotel was better than expected. Clean room, comfortable bed and no noisy traffic. We are coming back again.
August 23, 2012
Rated 5 out of 5 by f67stang Great Service!!!
Starsha is excellent at the front desk. Very helpful and the nicest hotel employee I've ever met. Thanks again!
October 4, 2013
Rated 2 out of 5 by FrequentTraveler09 Not up to par for a Starwood property
I travel frequently and stay almost exclusively in Starwood properties. I was assigned this hotel as part of a conference I was attending. First I will note that the staff attempted to be helpful but the property needs some major improvements. If there was a hotel room available anywhere else in the city, I would have left this property. Many of my co-workers who arrived before I did, actually did locate new hotel accommodations and left this hotel. The rooms were not well kept, the food was not good, and the noise from the freeway was especially difficult to block out at night. First I was placed in a handicap accessible room. I am not handicap however, I would say that the accommodations would not have been suitable for someone in need of an accessible room. The bathing facilities were not working or broken. In my 2nd room, the bathtub had a hole in it and the tub was broken. I did alert the staff of the issues and they tried to be accommodating however, there was nothing they could do about a subpar facility. Many other conference attendees complained about similar issues, some that were considerably more severe than mine including housekeeping walking in on them in the shower (twice).
July 28, 2013
Rated 3 out of 5 by mbluecpa Good choice if you need to be in the area
We chose this hotel for its proximity to our specific destination in Houston and it met our fairly basic needs.
SPG recognition: all rooms appear to be identical, so no upgrades are offered. The platinum breakfast certificate is good for the continental buffet, with a $5 supplement for the full buffet. Staff were a little confused by the breakfast certificate (whether we should keep and reuse or turn in every day), but eventually figured it out.
Rooms were comfortable, with furnishings appearing fairly new. Pluses were lots of drawer storage, good lighting, and an ottoman for the side chair. Minuses included a small bathroom, lack of an in-room safe, and difficult-to-regulate HVAC. Wifi service in the room was minimally acceptable with a few slow times during our four days there.
Other notes: freeway noise is noticeable in front-facing rooms and may disturb people who are light sleepers or noise-sensitive. The HVAC is very loud. Parking is free. Service in the bar and restaurant was very good, and the front desk was also capable and friendly.
I would recommend this hotel as a good choice if you need to be in the Upper Kirby/Greenway area, but would choose another property when I need to be elsewhere in Houston.
December 19, 2012
Rated 1 out of 5 by Titaluz Worst staff ever
The staff at this hotel was one of the worst I've ever experienced. They messed up our reservations, that I made with two months in advance and the majority of the staff were not friendly or helpful at all. We had to have roller beds in a single room because of them giving our rooms to somebody else and they didn't even have freaking blankets for each roller bed. We had a blanket the night before but I guess they took the blanket we had and gave it to some other guest the next day. When I asked for another blanket the guest services girl at night was very rude to me. What kind of hotel doesn't have enough blankets for each bed they have?
March 22, 2014