Rated 3 out of 5 by disapointed42 Base hotel with free fecal matter on my towels
Check in was processed kindly.
When I first arrived in my room, the TV did not work, there was fecal matter on the towels. Initial reaction when I called the front desk was "not to worry because it was likely a stains on the towels". They where replaced once I went down to the front desk clerk and showed them.
Although I had paid for parking, it was unavailable on site for 2 out of three nights. Had to park off site. A real inconvenience during a Canadian winter.
February 12, 2015
Rated 4 out of 5 by LOUIS24 Hotel staff very professional and room very clean
Hotel close to airport. Nice atmosphere in the lobby and restaurant. Room is clean. Staff are always servicing you with a SMILE. :)
Shuttle to/from the airport.
January 23, 2015
Rated 5 out of 5 by prasch Wow! Exceeded Expectations
Booked a park and stay. Julie took our reservation over the phone and provided excellent directions to hotel. Travelling over 4 hours from out of town we were very warmly welcomed by Arnold and a female (forgot the name) at the front desk. Excellent customer service with full explanations of the property. And what a very nice property. Parked our car and returned in 7 days (late ) and was provided with a late courtesy checkout (thank you Jason). Very clean, modern and comfortable accommodation. Again very excellent check out service (same lady from when we checked in). Thank You. Will return.
January 20, 2015
Rated 5 out of 5 by Stef33 Location, location, location
Great hotel in a great location.
January 19, 2015
Rated 5 out of 5 by Headbeancounter Great Customer Service
My wife and I had stayed at this hotel at two separate occasions in the last two months and were extremely impressed by the great customer service for an airport hotel. We took advantage of the special deal that gave us 10 nights free parking with one night stay. I was skeptical at first because of a bad experience I had with another airport hotel nearby but the friendly and helpful staff at Four Points made us feel welcome the first moment we set foot in the hotel. The room was not big but it was clean and had everything we needed for a good night sleep before flying out the next morning. We will definitely stay at Four Points again whenever we fly out of Toronto Pearson Airport. Kudos to hotel management and staff who treat their customers as valued guests!
January 16, 2015
Rated 2 out of 5 by aemusic Cold and uncomfortable sleep
There is no central heating/cooling. I stayed there a couple of days ago for 2 nights. The heater blows cold (at most luke warm) air, and is EXTREMELY loud. I don't think the thermostats work properly either. And this was not just my room, we were a large group and at least 7 other rooms had the same issue. I got sick from sleeping there for 2 nights, will never go back.
December 30, 2014
Rated 4 out of 5 by Judy205 Shuttle needs improvement
We stayed and parked for a week recently at this hotel.
The hotel was very nice, comfortable rooms, and we had an excellent dinner in the restaurant. We were pleased with the proximity of the airport and thought we would stay again.
Our experience with the shuttle was terrible both for drop off and pick up. The big van was broken going to the airport and there were too many people needing rides so the delay in getting to the airport was about 1/2 hour. We ended up taking taxi ($15) so we would not be late checking in. On the return trip, I called the hotel twice to say we needed pick up. We waited for more than 1/2 hour for pick up at the designated spot C22 and were told that the shuttle had left by another hotel shuttle. Apparently the small van was being used but there was no hotel designation on the shuttle and the driver didn't announce the hotel. Again, we ended up in a taxi, but this time it was $25.
We travel frequently and have never had a problem with shuttles from any other hotels.
December 10, 2014
Rated 5 out of 5 by Nola14 a great way to start vacation
We stayed at this hotel overnight before our morning flight. The hotel was comfortable, clean and provided everything we needed for an enjoyable evening. We had dinner at the De Maple restaurant and it was excellent! We left our car there for the week and had excellent service to the airport and back to our car when we arrived home. I will definitely use this hotel again.
December 8, 2014
Rated 3 out of 5 by Piedough Room was cold and noisy.
1. The room is adjacent to the elevator and the elevator noise kept me awake most of the night.
2. Heater fan is also very noisy and came on repeatedly for short periods but without warming the room.
3. The thermostat was set at 22 degrees celsius but the room was constantly uncomfortably cold. The fan would come on and because the air flow up across the ceiling to the opposite wall, where the thermostat was, the fan would shortly shut off. Bad setup.
December 1, 2014
Rated 5 out of 5 by Ros44 Very nice hotel
This hotel is in close proximity to the airport. We found the staff very friendly & helpful. Great pool & fitness facility. The restaurant had great food & the rooms were clean & comfortable!
December 1, 2014
Rated 5 out of 5 by Luna14 Four Points exceeds Expectations
Stayed on business and found this hotel to be a perfect place to work and relax. Close to Airport, Friendly Staff, Comfortable Beds and nice rooms. Would recommend to anyone.
November 26, 2014
Rated 5 out of 5 by Aiden70 great Airport Hotel
Good service in Restaurant. Server Jack is very efficient & was very helpful re my celiac requirements. Food was excellent & nicely presented.
November 23, 2014
Rated 5 out of 5 by Jonny1943 Cigaret smoke smell in room.
It smelled like the last occupant of our room had smoked - also the room was very cold when we went back in after we ate.
Appreciated the late check-out.
November 22, 2014
Rated 4 out of 5 by Martin41 Mad Driver by early morning
Airport proximity is great. Only complaint was this time (I stay with you very often) was a bus driver behaviour and not very safe way of driving to the airport on the 12th Early morning 6:00 a.m. shuttle. real reason to write a review! Please check his driving skills and safety measures.
November 21, 2014
Rated 4 out of 5 by francie1 sheraton four points pearson
Comfortable, clean and conveniently located for airport access.
November 17, 2014
Rated 4 out of 5 by dmcd Shuttle service needs improvement
The one and only reason we stayed here is because we were flying out and this was close to the airport and offered a package parking deal. There was enough parking, the shuttle service though left something to be desired. The shuttle is 'scheduled' to leave on the hour and half hour, so we planned accordingly and got down 5 minutes before the shuttle that would get us to the airport in plenty of time. When we arrived in the lobby, again, 5 minutes early, we were told the shuttle left a few minutes ago! Luckily we weren't last-minute and we got to our flight in time. On the way back though, we waited 45 minutes in the cold (returning from DR in November and it'll seem cold!) and when the shuttle finally arrived they didn't have enough room for all the people who were waiting (maybe more frequent shuttles might have helped?) and actually kicked two people off the bus (of course their luggage had to be retrieved, further delaying us). The airport is 5 minutes from the hotel, the shuttle was serving ONLY this hotel, even with two terminals this shouldn't be a problem. Other than that, the hotel met all expectations.
November 17, 2014
Rated 4 out of 5 by Meritage Close to the Airport
We booked this very last minute on Starwood.com and we were able to use points! Very handy as we had a layover in YYZ that was overnight.
The check in was fast and the clerk was very helpful. We missed the shuttle by five minutes - too bad they knew we were at YYZ and there was no customers at the hotel.
Room was clean and comfy - excellent bedding as per usual. Thanks you for a great stay even if it was only a few hours. Just what we needed.
November 16, 2014
Rated 2 out of 5 by Vxrf19d Smelly and Gross
The first room was had not been cleaned. The second room smelled so bad that I could hardly breath. I was thankful to only be there for 8 hours!!
Will not be back!
November 11, 2014
Rated 4 out of 5 by Metmate vacation gateway
hotel ideally located to Pearson airport. Shuttle service is excellent and runs 24 hours a day, ideal for departures and arrivals .
Hotel rooms are quite comfortable and the bed provides an excellent sleep
November 11, 2014
Rated 3 out of 5 by MikeandDeb Close but Quiet
We really liked how close the hotel was to the airport and yet our rooms were very quiet. Parking was simple and the morning buffet was top notch. We were however disappointed that there was no front bellman as my wife had a broken foot and I could certainly have used assistance for checking in and out. The front desk provided a wheelchair which was appreciated.
The morning buffet (not included in our package) was very good.
On our first stay, the shuttle driver, Eugene was excellent. He was very customer service oriented and we couldn't be happier. On the return visit however, the different driver was rude and impatient. He stopped 30 meters from the posted stop and yelled "4 Points" to which I said "Here" I started to collect my wife who was in a wheelchair and the luggage (hard to move all by oneself) and he again yelled "4 points" to which I again said "Here" to which he then yelled "Waiting!" You could hear the collective gasps from the onlookers who were shocked by his rudeness. He definitely sent out a message about 4 points service to all who were watching.
October 15, 2014
Rated 2 out of 5 not a good stay
waited over 1 hr at airport for shuttle, next time I will walk takes only 10 min
air conditioner in our room was very loud
they had shampoo and conditioner but no soap in our room
we were the first to get are luggage but the last ones to be picked up called the hotel several times did not get to our room till 4:45 am
also they tried to over charge us good thing I asked for a statement before I left
October 15, 2014
Rated 5 out of 5 by Chance78 The staff at this hotel are extremely helpful
I always enjoy staying at the Sheraton hotels however this experience was exceptionally great in that the hotel staff were so helpful and accommodating to my self and with the group I was with. They did their best to ensure that everyone was happy. This is very important when booking for corporate groups. because my experience was so great I will gladly stay at this hotel again and recommend that others do so as well.
October 6, 2014
Rated 4 out of 5 by Lanie17 Clean, affordable, and friendly
I stayed at this property recently before catching an early morning flight out of Toronto. I can't rate anything other than the front desk reception, the room, and the location as I didn't use any other services.
The room was clean and comfortable, although sparsely furnished. Free WI-FI was welcome. Front desk reception was extremely helpful and friendly. The location was close to the rental car return in Terminal 3.
Note that the hotel charges $12 for parking overnight.
October 6, 2014
Rated 3 out of 5 by Disapointed2014 Not enough sleep
At ~2:30 am I was woken up by noisy party. I couldn't get to sleep for a while. Then at 8 am there was a fire drill when we had to evacuate from the seventh floor. The oatmeal was a horrible goo. It might have been improved by cinnamon and sugar and butter. Didn't get a discount on checkout.
Nice little indoor pool. Rickety stairs to backyard patio.
Booking was done through Kansas? They never mentioned that there were four hotels near Toronto/Mississauga airport and ended up being booked in the wrong one.
October 3, 2014
Rated 5 out of 5 by 37Dave Great Park & Fly Hotel
Always use this hotel when departing on flights in the early morning by staying the night before to avoid traffic. Prompt Shuttle service, quality accommodation, great meals & friendly staff have never disappointed us.
September 30, 2014
Rated 5 out of 5 by constantinoble great location
excellent service,friendly staff.great shuttle service.room noisy when someone flushes in the adjoining room.
September 18, 2014
Rated 4 out of 5 by MackJo A good night's sleep
The room I was in was a little dated, but satisfactory. The staff were wonderful at providing directions and answering questions. I didn't eat here so could not rate the food and beverage.
September 17, 2014
Rated 4 out of 5 by Zoot31 Great place to stay
Quiet, clean and convenient
September 9, 2014
Rated 3 out of 5 by Sirlife Bad time to stay for the first time
This was my first time staying at this hotel and it happened that the city turned off the water for the night. I had an early flight the next morning and the lack of water was very inconvient. In addition, the food selection for gluten free was very limited. I left still hungry as a result.
September 8, 2014
Rated 4 out of 5 by OSID Great location
Staff extremely professional and accomodating
September 8, 2014