Rated 5 out of 5 by srmd Good Hospitality
Stay was very comfortable, food was good and staff was humble.
Except for the air condition not working in the main Ball Room all was good.
July 14, 2014
Rated 5 out of 5 Good facility
I enjoyed my stay. The conference room was good size to accommodate the number of people we had.
July 14, 2014
Rated 3 out of 5 by haroonr Good service but room facilities need improvement
PLUSES: Staff was really courteous. Internet facilities were good too. MINUSES: there is no valet service, so for those carrying lots of suitcases from international travel, they need to haul their stuff all the way to the room. The rooms had no electric kettle for boiling hot water. Only a cheap coffee maker with no real glasses or mugs either (paper glasses). The bathroom was really small too.
July 12, 2014
Rated 3 out of 5 by MissNewYork Great service
I stayed at this hotel due to my flight being cancelled. Front desk staff were wonderful and provided excellent service in my time of need! The hotel was clean but is older and needs some updating.
July 11, 2014
Rated 4 out of 5 by jstnobdy Restaurant and Bar
I was floored to find out that I had to pay for refills of iced tea while sitting in the bar (by the glass next to the pool) eating dinner. Nowhere on the menu does it indicate this and in past stays I've never had to pay for refills. The elderly lady who served me was very bitter and in some ways smug. Not what I expected from this hotel that my coworkers and I frequent a lot.
Additionally, the breakfast buffet could be more creative with hash browns, ham, and other juices.
July 8, 2014
Rated 4 out of 5 by Nautikos07 Comfortable clean stopover hotel
Convenient to airport especially for a stopover or to catch an early flight. Staff were very friendly and helpful. The room was clean, quiet and a comfortable bed. The rate was very good value, and no problem with a late check-out. Regular half-hourly free shuttle to hotel. I would definitely stay here again if I needed a hotel near the airport.
July 8, 2014
Rated 5 out of 5 by Jimmy Great value at Toronto Pearson Airport
My experience with this hotel has been very positive.
It is very close to the airport, and the shuttle pickups are very timely.
The rooms are well appointed, simple but nicely furnished.
Staff have been great.
June 11, 2012
Rated 2 out of 5 by Pd1456 Mr.
was put beside an elevator after being told it might be loud, went back to change rooms and was then put beside a fire wall door that kept being slammed till i fell asleep at 3. chose this option since i was only there from 11pm-8am but should have payed a bit more for a nicer hotel. that beind said i would try this hotel again.
July 8, 2014
Rated 4 out of 5 by Prof191 Close to the airport
This hotel is a very good place to stay when you are flying out of Toronto early in the morning, or coming in to Toronto late at night. The only problem is that occasionally the shuttle from the airport takes a long time - more than thirty minutes.
July 8, 2014
Rated 5 out of 5 by JoanM Consistent comfort and service
The Four Points by Sheraton, Toronto Airport consistently provides professional, courteous and friendly service by front desk staff, shuttle service, and room service. Rooms are comfortable and clean and the quality of sleep is excellent. Very convenient proximity to Terminal 3. This is the only Toronto Airport hotel I will book.
July 7, 2014
Rated 4 out of 5 by Estoboy A good hotel
Service was excellent, and sleeping facilities were good. We did have the morning breakfast (buffet), which was not good at all. Way too much grease in everything..Continental is the way to go with this hotel.
July 8, 2014
Rated 4 out of 5 by AJoan Good layover hotel
Staff was nice and I needed a nice place to stay at while waiting for a reschedules flight, this hotel was good.
July 8, 2014
Rated 3 out of 5 by golf18th Convient and reasonable price
The room was excellent and the 5pm happy hour was a nice surprise.
July 8, 2014
Rated 5 out of 5 by Jimmy Location and value
Very close to Toronto Pearson Airport, with free airport shuttle.
The price is always good value for this hotel.
The room upgrade is not there though. You will need to recognize your most loyal guests a bit better.
May 5, 2012
Rated 4 out of 5 by Jimmy Another good stay
Stayed one night on Feb 11th.
A great location for late flight layover and early morning flight start-up.
The hotel shuttle was great.
The pillows somehow could have been more substaintial.
February 13, 2013
Rated 4 out of 5 by Jimmy Great location and value
On Airport Road just across from Terminal 3 of Pearson Airport. Great value great price.
One draw back - the pillows are always a bit weak.
February 12, 2013
Rated 5 out of 5 by BahamasDiver Right choice ofr us
Spent one night here on way to the Bahamas. Courteous/helpful shuttle bus driver. Recognition and thanks for being an SPG Member from courteous front desk staff. Our flight from YVR was late and we were hungry. Great to find out that the lounge was still open and the kitchen was still taking orders. Great service, great food. Would stay here again.
May 11, 2012
Rated 3 out of 5 by UncleMike Airport Proximity
This hotel is what it is. Close to the airport, free shuttle, free internet, good bar, good restaurant. Unfortunately there are no other restaurants in walking distance. Good for a night or two, but beyond that, not really. The staff is very accommodating and friendly and the food in the restaurant is good as well.
June 22, 2014
Rated 4 out of 5 by Shopper55 Nice hotel
Very nice, clean hotel close to airport
June 24, 2014
Rated 2 out of 5 by Denis8 disapointing
As a new corporate client I was extremely disappointed with my stay, The hotel was dirty with beer cans everywhere and cigarette buts at the entrance. Truly it was a terrible experience.
June 23, 2014
Rated 4 out of 5 by canuckle Good stay near the airport
I have stayed at this hotel numerous times and it is very good value for its location (near the airport).
They offer complimentary shuttle service to and from the airport. At terminal 1, proceed to the lower level and wait for the shuttle which picks up from area S5. It will come about 10 and 40 min past the hour having departed from the hotel at the hour and 30 min past the hour (takes 5 min to drop off passengers to airport from hotel also).
The hotel overlooks the airport which is a nice spot for plane watching.
The front desk agent was friendly, though the assigned room had a pungent musky smell (like really bad body odour). I called to request a new room and the front desk agent was very accommodating. The next room had some residual similar smell, but bearable.
4Pts is not a luxury brand, but it is comfortable, including 2 bottles of Dasani water and coffee and tea in the room.
If you have time for a beer, 4Pts has done a good job of sourcing quality brands.
June 15, 2014
Rated 2 out of 5 by sccostain Not impressed
I have had good experiences at Sheratons, but this one just did not cut it. The beds were uncomfortable, the cleaning service was not adequate, the hotel food was not good and overpriced.
June 16, 2014
Rated 4 out of 5 by Jimmy A perfect hotel for an overnight stay near airport
Stayed at this hotel a few times already.
Convenient location to Toronto Pearson Airport.
Complementary shuttle, but beware of schedule so that you are not waiting outside in the cold too long. From the hotel, the shuttle is every 30 minutes on the hour and half hour.
Good pricing point for what it offers.
January 21, 2014
Rated 4 out of 5 by Jimmy A good stay near Toronto Pearson Airport
Very close to Toronto Pearson Airport. Good value for the location.
The highlight of the place is the restaurant staff, who were really great and professional when I had breakfast and lunch there.
Would stay again.
February 9, 2014
Rated 5 out of 5 by Briangoestraveling Great value...Great service
This property offers excellent value. Access to the airport and freeways is fabulous. The staff are all great!
June 9, 2014
Rated 5 out of 5 by DavidA594 Vastly Exceeded My Expectations!
Traveling on business, booking at this Hotel was done by another company for whom the location was convenient to planned meetings. My expectation of this Hotel was 'guarded' based on its Brand position within the Starwood group, but I was completely impressed by every aspect of the visit, from first impressions of the Hotel exterior and lobby ambiance, to the professional and friendly check-in, through the bar and restaurant offerings and service, and not to forget the unexpectedly high quality of the room, its cleanliness and its amenities. Not only a really outstanding value for money, but a place in which I'd feel comfortable meeting clients because I felt I was in a much higher 'Brand' of Hotel. Well done Four Points Toronto Airport!
January 27, 2013
Rated 2 out of 5 by Hesham Noisy in-room heating/cooling
I was forced to spend a night at the Toronto airport due to a missed connection and chose to stay at this hotel. I called the hotel from the shuttle bus pick-up area and they said the bus would arrive in 15 minutes but 30 minutes later I was still waiting so I took a cab ($21! for a 2 minute ride). Hoping for some rest, I found that the hotel room's HVAC system was noisier than being on a plane seated next to an engine. The room never heated up and I ended up uncomfortable, cold, and unrested. Terrible hotel.
May 3, 2012
Rated 4 out of 5 by 3649Larry I didn't use any of the provided features.
The rooms air conditioner was broken. I could not open the window, so the air quality of the room was stale. Room 510 also has a very weak internet signal. I sent a few e-mails from the lobby because the connection in the room was not consistent. Not the end of the world, but it did hamper my ability to do business from my room. Finally, I believe my billing arrangements were done incorrectly.
May 27, 2014
Rated 2 out of 5 by ItWasMe Very ordinary
Near airport - so quite noisy late at night and early in the morning
Toilet doesn't flush in room. No one offers repairs. No discount was offered.
May 31, 2014
Rated 5 out of 5 by Bernzie Excellent place to stay
I found this motel to be friendly, accommodating and very comfortable. I will definitely be staying here again as I loved the pool, hot tub, exercise room and the cleanliness of the room and corridors. I have nothing to complain about with this motel.
May 29, 2014