Rated 5 out of 5 by CynthiaC53 Outstanding customer service!
I had a unique situation with reserving a room for my daughter whose flight was delayed and she needed a hotel room in Toronto at the last minute. Arnold was SUPERB in helping me with reserving a room for her and setting up the payment so I could pay for her room directly. Thank you Arnold!
August 26, 2014
Rated 5 out of 5 by Jimtraveller Great value at Toronto Pearson Airport
My experience with this hotel has been very positive.
It is very close to the airport, and the shuttle pickups are very timely.
The rooms are well appointed, simple but nicely furnished.
Staff have been great.
June 11, 2012
Rated 4 out of 5 by Daniel19 This hotel has been renovated with good taste
Comfort, cleanliness and nice sheets and covers are the most prominent qualities of the king bed room that we had for 4 nights. Things to be review by the administration are: no frig available and pool was closed for 2 days due to malfunctions.
August 26, 2014
Rated 5 out of 5 by Brentford Toronto weekend
I chose this location as it was all I needed and all was great until Sunday night. I went down to order a taxi to take me to a local bar. I was not impressed to see a limo pull up, the fiorst thing I was concerned about was he did not know where I was going. He then proceeded to take me to the wrong location arguing about the fare all the way there, I did state at the time it seemed he was going over the distance. Well he did not hear myself of the concierge properly and missed a digit out of the address leaving my over 20 minutes away from the place I wanted to be. He then drove back to where I wanted to go speeding and cursing all the way there. I felt unsafe in this car. When he finally got there after much moaning and cursing he asked me to pay $40 for a $25 trip which I refised to do. Finally to get him away I paid him $35. Coming back I got a yellow cab for $20 and this was perfect. I did complain in the morning and waited 10 minutes for a manager to come, but he was not answering his pager. So the lady at the desk helped me with this issue. I have to say I am very unimpressed that they do not use normal taxis there and that the manager on duty could not be bothered to come to deal with this issue. Not impressed and watsed 40 minutes of my Sunday night and ruined my evening as I was very annopyed with this drivers poor attitude. Still waiting for them to follow up with me. So much for being a prefered quest.
August 27, 2014
Rated 3 out of 5 by jackly Hotel - nice and simple
business trip; 1st time stay, good location - near the airport
August 23, 2014
Rated 4 out of 5 by RB8823 Awesome staff
Everyone at the hotel was so helpful - when I checked in, and asked about local dining, they had a list of all the local restaurants, and told me which ones were easiest to get to. The person who checked me in gave me all the information I needed about parking, shuttle etc.
The room was rather compact, like many airport hotels, but everything in the room was first class. The hotel lobby looks great, and the pool/hot tub and fitness area were as good or better than any I've seen. The health club was a little hard to find, but again the staff will set you in the right direction.
August 14, 2014
Rated 3 out of 5 by Sylvie42 This hotel has easy access to airport
Before going to any hotel, one would expect that the room would have been inspected to make sure all is in working order. The bathroom although clean, I was surprised to see that the handle on the toilet was broken, therefore the toilet did not flush properly. I was tired and as I know how to adjust the flow inside the tank I did not need to call the front desk. Also I was tired after my flight and did not want to wait up for maintenance . I told the front desk in the morning when I checked out. This is about my 6th visit to this hotel. I will go back.
August 13, 2014
Rated 4 out of 5 by AndyG65 Front Desk Staff need training
I have stayed at the FP Sheraton several times this year and usually the service is average. Recently my stay with my 92 yr old Dad on July 25, 2014 was marred by a 15 minute wait to check in. There were no long line-ups, three desk agents, no acknowledgement that we were there and when a desk agent became free she informed us that she was not able to serve us and we should wait for the next desk agent and walked into the back. How's that for service and for an SPG member as well. Very disappointing after a long day of travel. You MUST do better!
August 13, 2014
Rated 4 out of 5 by Leejjc Features
This hotel is convenient to the airport. The room is very comfortable. I like the indoor/outdoor pool. Staff was friendly and professional. I will return
August 18, 2014
Rated 2 out of 5 by KathyIndiana Going downhill
This was our third time this year, and our 9th (?) stay in the last three years. The hotel is looking run down. This stay was the worst. I had electrical issues & that was resolved. The next morning I requested a plunger & it never arrived. I was afraid to use the toilet, so I had to go to the lobby to use the public restroom. The carpet is looking frayed & severely stained. My floor was never vacuumed the last two days of the stay. The staff has always been very friendly, but it is time for a revamp.
August 12, 2014
Rated 5 out of 5 by Jimtraveller Location and value
Very close to Toronto Pearson Airport, with free airport shuttle.
The price is always good value for this hotel.
The room upgrade is not there though. You will need to recognize your most loyal guests a bit better.
May 5, 2012
Rated 4 out of 5 by Jimtraveller Another good stay
Stayed one night on Feb 11th.
A great location for late flight layover and early morning flight start-up.
The hotel shuttle was great.
The pillows somehow could have been more substaintial.
February 13, 2013
Rated 4 out of 5 by Jimtraveller Great location and value
On Airport Road just across from Terminal 3 of Pearson Airport. Great value great price.
One draw back - the pillows are always a bit weak.
February 12, 2013
Rated 4 out of 5 by Linda1948 great staff, comfortable
This is not a luxury hotel, but is excellent value for the money. Staff are extremely helpful.
August 13, 2014
Rated 5 out of 5 by BahamasDiver Right choice ofr us
Spent one night here on way to the Bahamas. Courteous/helpful shuttle bus driver. Recognition and thanks for being an SPG Member from courteous front desk staff. Our flight from YVR was late and we were hungry. Great to find out that the lounge was still open and the kitchen was still taking orders. Great service, great food. Would stay here again.
May 11, 2012
Rated 4 out of 5 by Mark1952 Good comfortable hotel near airport.
We did a reverse park and fly (dropped the car off and stayed at our return to Canada). Rates for room and parking are quite reasonable for Toronto Airport area. You are basically right across the street from Pearson Terminal 3.
They run a shuttle every half hour to the airport and we had no issues connecting with the shuttle.
Rooms are a bit tired looking compared to some newer hotels, but everything was very clean and beds were very comfortable. Check in staff were excellent and the restaurant served an excellent breakfast. Restaurant is not cheap, but average for the airport area.
We often use this hotel because it is clean, close to the airport and a good value for the money.
July 25, 2014
Rated 4 out of 5 by Bajanbound Airport shuttle slow
Wait time for airport shuttle was a major headache since we had a late night arrival and a early morning departure during our lay over. Waiting 30 minutes for the next shuttle was unbearable.
August 9, 2014
Rated 4 out of 5 by Duke2014 Good place but a/c fan is too loud!
The location is perfect but the a/c fan in the room was way told loud. It would turn on and off throughout the night and the sound change would wake me often.
August 8, 2014
Rated 5 out of 5 by Tekesha27 Great place to stay
Everything about this hotel was amazing, the staff, rooms, environment, and food
August 9, 2014
Rated 4 out of 5 by Leejjc Hotel experience
Location is fantastic and the staff and professional and friendly
August 7, 2014
Rated 3 out of 5 by websurfer Poor internet service!
As a business traveller and I'm sure thats a major portion of this hotels business, I found the "free High speed internet" far from high speed. Very, Very poor connectivity with extremely low MBPS.
Was vertualy unusable in the evening as it was unable to hold my VPN connection .
Even just for surfing it was unbearably slow loading and continously dropped the connection.
It was a bit better in the morning , however I was unabler to get any work done from the comfort of my room and had no choice but to go downstairs to use the business center, Honesly I would prefer to pay a fee for the internet if it was really high speed and usable.
July 10, 2014
Rated 5 out of 5 by missalley0782 Best Hotel Ever for My Long Weekend Vacation!!
Where do I start? Four Points by Sheraton is the best hotel I ever been. This hotel was indeed perfect for me when it comes to great service and a comfortable atmosphere. The room I stayed at was just lovely. My room has a great deal of space and my bed was so comfortable I slept like a baby. As for the washroom, just perfect. However, I wasn't pleased that the toilet wasn't fixable. The maintenance and the housekeepers were very kind professional. The staff at the from desk makes you feel welcome. At least the hotel is close to the Airport and I can see the planes take off. I can also go to any restaurants within a 10-20 minute walk. I so love the pool and the patio. I have chose the right hotel for the long weekend and it is worth my 3 night stay. I'm very pleased in what I expected. The location is great, I'm close to certain places, the food is great, and the staff are professional. What more can I ask for. I will so come back again on my next weekend getaway.
P.S. Make sure I get a workable toilet the next time I visit.
August 5, 2014
Rated 3 out of 5 by Neilandrosa Room 430
The room was generally acceptable however it smelled like body odor when I first walked in and the air conditioning was noisy and too intermittent waking us more frequently.
August 5, 2014
Rated 4 out of 5 by Jimtraveller A perfect hotel for an overnight stay near airport
Stayed at this hotel a few times already.
Convenient location to Toronto Pearson Airport.
Complementary shuttle, but beware of schedule so that you are not waiting outside in the cold too long. From the hotel, the shuttle is every 30 minutes on the hour and half hour.
Good pricing point for what it offers.
January 21, 2014
Rated 4 out of 5 by flyspg Nice hotel, very close to the T3
Nice hotel, nice staffs.
Just one thing, there are some bad smells from the AC. We accidentally turned the AC to a higher temperature (I assumed that into heating), a very strong burning smell came out. As the window cannot be opened, it took quite a while to get the odor gone. (Luckily we just turned to a lower temperature and made AC running, and we left the room.
Anyway, it is a nice hotel.
July 28, 2014
Rated 4 out of 5 by Jimtraveller A good stay near Toronto Pearson Airport
Very close to Toronto Pearson Airport. Good value for the location.
The highlight of the place is the restaurant staff, who were really great and professional when I had breakfast and lunch there.
Would stay again.
February 9, 2014
Rated 5 out of 5 by Tomonbusiness The hotel makes me feel like I am one of their family
Where do I start?
I have been travelling on business for almost 30 years and have had an opportunity to stay at many different hotels and chains in Canada and the United States. My favorite by far is The Four Points by Sheraton Toronto Airport property! This hotel is located on 6257 Airport Road in Toronto Canada across from the airport. What a gem for the weary business traveler or vacationer catching a flight. I started staying at this property ~25 years ago and have observed changes to the staff, including but not limited to the gm's, maintenance, maids, and front desk clerks many times over. One thing that has always been constant is the friendliness and warm hospitality I have received from all over these many years. You can well imagine that over this time many things can go awry. The staff has always made it right when anything was wrong. They go out of their way to make me fell like I am one of their family. You can always find a hotel that might offer a few more amenities you will never find a hotel that goes the extra mile like that I have found at the Four Points by Sheraton Toronto Airport!!!
July 31, 2014
Rated 5 out of 5 by Shoedog38 Convenience
I am a frequent flier, that lives 240 kilometers from the Toronto Airport. I need somewhere close to the Pearson Airport at the beginning or the end of my International trips.
The Four Points on Airport Road, fits the bill perfectly
July 30, 2014
Rated 4 out of 5 by RanCar Proximity
Quality accommodations/affordable for personal and business travellers situated in a great location to the airport and easy access to major transportation routes N/S/E/W..
July 30, 2014
Rated 2 out of 5 by gctraveller close to YYZ
was very pleased with the hotel, restaurant, and size of room. Great free airport shuttle service. Very friendly and welcoming staff. However, our room was unclean and I had to call housekeeping to complete their cleaning services. The bed was made and waste baskets had been emptied, but there were crumbs on tables and floor and under furniture showing that vacuuming had not been done (or done very quickly). Housekeeping responded quickly and were very apologetic, however I was not impressed at all that I needed to attend to this matter.
July 16, 2014