Rated 5 out of 5 by LILDAC Great Hotel
Only complain the water in the shower had too much chlorine. I got sick with the smell alone.
October 9, 2014
Rated 5 out of 5 by DebMar1 Great Staff, friendly, very CLEAN
Stayed 3 nights for my cousins wedding. Im a big traveler and most times when I check into a room right away there are issues. For example, not clean, bedding doesn't look fresh, not enough towels, etc.. Well, my room 414 was excellent. I didn't have to whip out my anti bacterial wipes and wash everything. First thing I do is pull down the sheets and you can see and smell fresh sheets were on the beds. Had a good feeling as soon as I walked into hotel lobby it would be a good experience. Kimberly at front desk was awesome, she was even reassuring to me everything would be okay after a little mishap I had with wedding flowers.. And the girl who checked my out was as well, we were running late on checkout trying to gather everything, and she didn't make us feel rushed. I'm going over to tripadvisor with high praise for your establishment!!!(Wedding was at Lyman Orchards, great shuttle service) Only little thing I wish each room had a mini fridge. My mom stayed and she is diabetic and we requested one and there was none available. We had to put her insulin on ice overnight.
October 8, 2014
Rated 3 out of 5 by ALVIWANG AN AVERAGE FOUR POINT FACILITY
It's an average business stay hotel for the location convenience. Everything is so outdated.............
October 1, 2014
Rated 3 out of 5 by CathyA Noisy room
Woke up several times with the use of the elevators. Our room was 205 which was cornered against some part of the elevators. If I wasn't already in bed, I would have called and asked to change rooms. There was a wedding party also in the hallways and a fight going on that I woke up to.
September 22, 2014
Rated 4 out of 5 by Judi29 Great Convention
Staff was amazing so polite and ready to serve you. The hotel was very clean throughout the weekend convention. It was really a pleasurable experience.
September 8, 2014
Rated 3 out of 5 by jordan31 felt rushed
I stayed here recently and also before the renovations. The hotel has much improved since the renovations. My only complaint is that i felt rushed to check out because apparently someone was waiting to check into my room. I originally asked for late check out at 4pm due to gold membership perks and was give permission. However on the day of checkout, I felt rushed when the receptionist told me that someone was waiting for my room.
September 1, 2014
Rated 3 out of 5 by User2014 Internet issues
I was unable to access the internet most of one morning, so I had to cancel two international Skype work calls.
Staff tried to help and was very nice about it, including a call from the manager.
In addition, Donna at the restaurant was great.
August 27, 2014
Rated 4 out of 5 by HammyStirfry Great Value for the Price
The room was better than my expectation based on the point value I had to use. Definitely a great value. First, the room is pretty big for a standard room with enough room for a large sofa besides the bed. Well they didn't put a sofa there but there is a very comfortable arm chair and an ottoman. The furniture is very functional. The restaurant played great salsa music. That was unexpected.
August 19, 2014
Rated 5 out of 5 by Ret2012 Great Hotel
During my stay, the fire alarms went off and the staff acted professionally in making sure everyone was outside and that when the all clear signal was give they apologized to everyone for the inconvenience. Just a great staff who really cares about their clients.
August 13, 2014
Rated 5 out of 5 by Sito66 Great Hotel Stay
Overall stay was great. Hotel staff were very friendly and attended to our every need. They were always cheerful and accommodating. Went over the top to make us feel like we were home! Restaurant was also great. Really has improved in the past couple of years. Previously we would order food and get it 45 mins. later. Now we get it within 15 mins. and cooked to perfection. The wait staff and bartenders were excellent also.
August 12, 2014
Rated 5 out of 5 by TimmyBoy69 The Hotel has awesome features and Food
My overall stay experience was awesome. The staff went above and beyond to make sure my stay was great. The food in the restaurant was so good I did not go anywhere else even though my stay was two weeks long and I had options. The staff in the restaurant was very accommodating and super friendly. Service was very face compared to a couple of years ago where the service was super slow.
August 12, 2014
Rated 4 out of 5 by Ken1365 Staff was great
I had a chance to stay at the FourPoints with my family this past weekend. Tracy Goslin at the front desk went above and beyond for my family and we had a terrific experience. Only drawback was at the breakfast buffet, where there were too many fruit flies around the pastries. Otherwise, our stay was terrific and we would definitely return to this property.
August 4, 2014
Rated 1 out of 5 by FlyTray Bad Experience
The hotel room was decent, but we could not sleep due to our Air Conditioner making extremely loud noises. After 24 hours, they finally had to change the entire unit out. The shower faucets leaked in the bathroom. The maids spoke loud to one another in the hallways as they were cleaning which disturbed us when we finally tried to sleep. The worst experience was the elevator not working properly. It took 10+ minutes to get up or down, and it would get stuck on floors and take you to floors that you did not request. My overall experience as a member was horrible.
August 4, 2014
Rated 3 out of 5 by hotelrevi22 Go to a different 4 points
I arrived at 2:30 am. I wanted to use my points for the night- Staff member was reluctant to assist me with contacting customer service so that I can book the night using my SPG points. I called, customer service booked my stay utilizing my points. Next day I go to check out and staff member seemed to be busy with other things, did not even acknowledge me, and when she did it was almost as if I wasn't there. I asked for coffee and she was like"too bad, it's a little too late for coffee, it was just placed away" I was confused. In bathroom, there was a used towel! Didn't think I would see that but I did. It was on the curtain rail in the shower. I was really bothered by it. Television signal did not work. I was unable to watch tv. This was room 501. I've stayed at numerous 4 points abroad and in the states, this was the worst one. Bad attitudes and minor room comfort. SPG didnt really matter to them.
August 4, 2014
Rated 4 out of 5 by johny1 review
bar staff was exellent. especially your supervisor Mike.
August 2, 2014
Rated 2 out of 5 by TMNY Left Much to be Desired
As a SPG Gold member, asked for a late check out. Person at the front desk said the manager wasnt around but they would call us in the morning. No call came by 11a so we had to go to the front desk again to check on the status. Saturday night is Latin Salsa Night. We tried going to sleep around 11:45p but couldn't since the music was still very loud at that point. Food at the Silver City was pretty awful. They charged our daughter $.50 for having lettuce on her hamburger.
July 28, 2014
Rated 4 out of 5 by Sandy0108 First time at Four Points Hotel.
The staff and the accomidations were great. Have stayed at Sherton's and Weston's and always have had good experiences.
July 27, 2014
Rated 4 out of 5 by dpm45min Internet
Everything about the hotel was wonderful Except the Wireless Internet. would kick me off often or just not available talked to the front desk and they said that maintenance would check the router, nothing changed.
July 27, 2014
Rated 5 out of 5 by Heatherlj38 This hotel is clean and comfortable!
The staff was helpful and friendly. The room was so big, clean and the bed was so comfortable! The price was affordable and I love that there is an on site bar/ restaurant.
July 27, 2014
Rated 4 out of 5 by Joyrandi PoorService
I was staying there for my daughter's softball showcase. Hotel was nice and clean, but service wasn't. We called at 10:00 p.m. for towels, toilet paper and a pillow. After multiple calls we were told ten more minutes. Finally, at 11:30 I was told that the only person who had the key to the closet was stuck in traffic. Four women in a room with two small towels is not a good situation. Anyway, supplies arrived at 12:45 at night. Unacceptable!!
July 24, 2014
Rated 3 out of 5 by Lowone11 So-so hotel
Used for softball tournament
July 22, 2014
Rated 2 out of 5 by Dante1118 Not up to standards of Starwood I am accustomed to
I was unhappy with a number of thing and felt the hotel did not live up to what I have come to expect from a Starwood property. First as a gold member I was given a room with an air conditioning unit outside the window which made noise on and off all night, we were moved to a better room after I asked. Second we were only given two towels each day for four people. Even after asking we still received two. The coffe in the lobby was Luke warm at best each morning. Both elevators have mechanical problems and skip floors requested and stop at others un requested. The ice machine was always empty. To top it off My friends who stayed on fl 6 said they were awakened by the dor next to them slamming at 12pm and then heard the inappropriate sounds of a couple until hearing the door slam again at 1 am. Are they running a short stay hotel here as well. I was visiting the hotel with my daughters softball team for a near by tournament and truly was embarrassed to tell the other families I was after hearing all their complaints about the hotel while at dinner one night
July 21, 2014
Rated 5 out of 5 by joelb23 This a Family Oriented hotel /Great hotel
Upon C/In frontdesk is very nice and accomodating her name is Kimberly she is really great also Tracy very helpful and accomodating , Donna from the restaurant also Ramon fron the housekeeping very nice guy he is always smiling, We really enjoy are stay in this property but it's short , I highly recommeded this property especially if you have kids .
July 20, 2014
Rated 2 out of 5 by StarwoodLoyalty Many issues with this hotel
I've stayed here many weeks due to my loyalty to Starwood, but if this were not a Starwood property I would never consider visiting this Four Points again. The beds are comfortable and the fitness center is decent, but otherwise there are many issues with this hotel.
Below are some of the issues I consistently face--I have alerted the staff of these, and though they are very kind and apologize for the inconvenience or offer to help (staff is very friendly!), they never show any sign of actually working to resolve the issue so that it doesn't happen again. Issues include:
1. Elevators that frequently don't stop where you ask it to stop--you end up riding up and down, up and down, before finally getting it to stop on your floor
2. Internet that is extremely unreliable--this is a severe problem for a business traveler like me
3. Keys that either work poorly, or are repeatedly mis-programmed by the front desk. On many occasions my key has not worked when I've arrived at my room
4. GreenChoice cards not reliably provided--it seems completely random whether I get the card or not, even though my card is always hanging on the door
5. Very small bathrooms, even in the suites (i understand this is something that can't be easily fixed, but the above issues should be easily resolved)
July 18, 2014
Rated 4 out of 5 by Bentley4 A good stay
Perfect location for business travelers to the Meriden, CT area. Room service was great for dinner, not so great for breakfast. Has an on-site Bar & Grill which is a plus. Good value for the price.
July 18, 2014
Rated 5 out of 5 by Islander59 Just what we needed for a short visit!
My wife and I had a business event to attend and needed a hotel for the night. We also were being joined by friends. This hotel was perfect for our needs. The rooms were clean and comfortable, the pool was very nice, and the staff was helpful and pleasant. We found the restaurant in the hotel to be just what we needed. Dinner was very good and the breakfast buffet was excellent! Donna, our waitress for both meals, was terrific!
July 17, 2014
Rated 4 out of 5 by GoinYard Good Hotel but not without minor issues
Stayed here with a large group for my daughters softball tourney nearby. Hotel and staff were very accommodating to our group. Rooms are clean and comfy. Restaurant on site was very good. Gym is very limited, pool area was constantly out of towels and room air conditioners were very loud and it was hard to regulate temperature. Consider a suite style room for more space, you won't be sorry!
July 17, 2014
Rated 4 out of 5 by Islander59 Comfortable and convenient location.
Had a very comfortable overnight stay at the hotel. The room was quite large, and furnished nicely with a very comfortable sitting area. Had lunch and breakfast at the hotel. Tried a delicious "Mediterranean Pizza" the waitress recommended and it was fabulous! The breakfast buffet was also delicious, plentiful and reasonably priced. Had a nice swim in the pool in the evening. Would definitely recommend!
July 17, 2014
Rated 3 out of 5 by rhodeweary meets expectations
Stayed last night - for one night - on a hot, humid, rainy night. The front desk gal was very friendly, as was the server at breakfast. Warm and friendly.
Beyond that, there wasn't much to recommend this place other than the rate ($129). Hallways and my room smelled musty. Hotel was clean but tired - totally devoid of style or charm.
July 15, 2014
Rated 1 out of 5 by Iffy2014 Where is Undercover Boss?
The room was clean and the housekeeping staff we spoke with during our stay were always cheerful and offering that if we needed anything to let them know.
The rest of our stay made us wonder what the renovations were that their poster proudly claimed they had completed.
I was able to hear the elevator arriving on our floor because it squeeked so badly. My fiance thought I had telepathic powers because I opened the door for him as he brought our luggage to the room.
We were having trouble with the safe and called the desk. Someone was sent up to assist us but a comedy started when my fiance realized the safe wasn't mounted.
Meanwhile, I had gone for a dip in the pool that looked so inviting in the pictures. There was a brown scum at the waterline that people had scratched initials in and they were out of towels.
The desk staff were nice and provided menus from local Italian and Chinese restaurants that delivered. We settled in and turned on the TV and tried connecting to the Wi-fi. The signal kept going out and when we called the desk to ask why, we were told the signal was "iffy at best".
We had booked the room with the breakfast package which wasn't worth the extra money. The first morning the orange juice was mostly water but the staff added more concentrate to the machine. The second morning we had to ask for glasses and utensils which were delivered to the wrong table. The coffee ran out halfway through pouring a cup so I thought cranberry juice would be refreshing but it was completely out of syrup. When someone asked how to get a glass of water I told them to go to the juice machine and press cranberry. The man in charge kept telling the staff that they were closing the restaurant at 12 noon and made any people still eating uncomfortable enough to leave.
Sadly, the response at the desk was that they were overbooked the days we were there and "we ran out of things faster than usual." Unless I am misunderstanding that comment it means they run out of supplies often.
The majority of the staff were delightfully sweet and I hope the hotel will make the corrections they need. At this time, I doubt we would stay there again.
July 14, 2014