Rated 1 out of 5 by NormDec2015 Obnoxious Housekeeping Procedures
My family and I were dead asleep at 9am when housekeeping knocked on the door and immediately opened the door on us. I called the front desk and they explained housekeeping has a policy to open doors and start cleaning at 9am, assuming that everyone checks out by 9am unless guests know to put a do not disturb sign on the door. Nobody told me that at check in, and I have been to dozens of hotels and never been awakened by aggressive housekeeping at 9am! I feel like I am being pressured to get out and am unwelcome.
I told the front desk I was annoyed and her response was 'well there was a sign in the hallway warning you about this, so what do you want me to do about it now??' Terrible staff and terrible procedures. Starwood needs to change procedures here.
December 27, 2015
Rated 5 out of 5 by Robert677 Daytime rest
I work 12 hr shifts 7pm to 7am. There are times I need a quiet place to sleep during the day such as work going on in my home or construction in the neighborhood. This means I need a room in the morning. Four Points can usually accommodate my needs and if I arrive for 9am I only get charged for one day and they tell me I actually have the room to the next day. Haven't had the need for that yet but it is comforting to know if I need to come back and crash after a partial shift, I have the room available.
The place is very clean, staff is great and never had a problem with noise even though this is when housekeeping is at their busiest. The onsite restaurant/bar is very good and reasonably priced.
This is without a doubt my first choice when needing a room. Hoping I can get a day room for the day before New Years Eve because it will be a zoo at my place. It will be a sad day if I have to stay elsewhere, I like the place that much.
December 24, 2015
Rated 5 out of 5 by Rob79 The hotel stay was great
Staff is awesome hotel is alway clean
November 12, 2015
Rated 4 out of 5 by BigBill Well-run
Tempering expectations, this is a Four Points, not a Westin or Luxury property. It is quiet, comfortable, efficient, a decent breakfast, tons of parking and a meeting held there the morning after I stayed seemed well-run.
November 11, 2015
Rated 5 out of 5 by RLGG Outstanding value; definitely recommend
Great value and appearance, for a '4 Points Hotel'.
Super check-in by Lindsay. 'Heard her recognize and acknowledge, by name, at least a few guests, while I was in the lobby. She gave me maps for a nearby running trail - was super friendly, nice and professional.
Room has a fridge and is spacious. It is bare-bones (4 Points), but has everything you need, for a comfortable night's stay. (Bring your own toiletries.) Nice bed, bedding (to include nice pillows).
I highly recommend this hotel, if you just need a nice and clean roof over your head (and are not looking for the location, amenities and luxury of a 4-5 star hotel). (This is a bit 'off the beaten path', but not too far of a drive.)
Hotel appears to be recently renovated, and has a nice, clean and comfortable appearance.
July 12, 2015
Rated 5 out of 5 by ggmjr My frequent property
I have been staying at this property weekly for 6-8 weeks now. Many people will ding the hotel, saying dingy or run down, but more than anything, I find the property RESPONSIVE.
The lobby is remodeled, the grill/bar has great choices and is reasonably priced. Rooms are clean and modern. Wifi is strong. The best way to describe the property, St Regis service at 4points price.
March 28, 2015
Rated 5 out of 5 by NJResident Overnight Stay
The hotel is centrally located for activities away from the Hartford area. The grill and bar are excellent and mean that one does not need to travel for dinner. I have stayed here before and have always received excellent service.
January 13, 2015
Rated 5 out of 5 by KK58 Immaculate, quiet, comfy hotel is a bargain
I am frankly baffled by the negative reviews on this website, since I have stayed at this hotel many times and have always found it ideal for my needs. It is ultra-clean and quiet, the staff is cheerful and helpful, the showers are HOT, the soft, white towels are plentiful, the rooms are immaculate and spacious, and the beds are terrifically comfortable. I always sleep like a stone here. Oh, and the prices can't be beat. When visiting my mom and sister in Meriden and Durham, respectively, every two or three months, I and my husband often choose to stay here to ensure we get a restful sleep and that we grant our family members several hours a day of privacy. We are seasoned travelers and fairly picky, but we don't like paying for luxe hotels when clean, comfortable, quiet, and cozy will do. I highly recommend this hotel to anyone visiting the area. There is a huge pool to boot. The free coffee is also excellent. (I have never eaten here, but I have enjoyed cocktails in the lounge.)
December 30, 2014
Rated 5 out of 5 by Verified Reviewer outstanding staff
would recomend to family and friends
November 20, 2014
Rated 5 out of 5 by Troy50 Exceptional, Warm and Competent Service
As an SPG Event Planner I negotiated meeting space for an Educators' Conference. From the first call with the Sales Team (Tari and Jennifer) through and including the time spent in the Lobby as we check-out of the Hotel after the Conference ... we received service in keeping with the highest industry standards. As a 12+ year SPG member, I did not expect (or receive) anything less. The Front Desk experience was exceptionally pleasant and the Banquet and Engineering Staff were spot-on!
November 19, 2014
Rated 4 out of 5 by Skylar128 Great Price
We got a very good price with breakfast included. Clean comfortable room. Close to many colleges we were visiting.
November 8, 2014
Rated 5 out of 5 by nathanielm four points meriden
I have to say the hotel is a little modest but where its important its there. The room was very comfe and the restaurant was outstanding as usual..good staff and the fish was once again prepared perfectly.
October 31, 2014
Rated 5 out of 5 by papa9x Great Stay Again
The restaurant staff were wonderful, Charla, Donna & Rose the chef are A#1. I do have one suggestion for my suite. The room was very accommodating, the bed is great, room service second to non, but a light over the sink, microwave area would make it perfect. In the evening that part of the room is very dark and hard to do anything in that area.I would to stay in the same room on my next trip to that area, and hope my suggestion would be looked into. Thanks to the front desk crew for their help as well.
October 18, 2014
Rated 5 out of 5 by LILDAC Great Hotel
Only complain the water in the shower had too much chlorine. I got sick with the smell alone.
October 9, 2014
Rated 5 out of 5 by DebMar1 Great Staff, friendly, very CLEAN
Stayed 3 nights for my cousins wedding. Im a big traveler and most times when I check into a room right away there are issues. For example, not clean, bedding doesn't look fresh, not enough towels, etc.. Well, my room 414 was excellent. I didn't have to whip out my anti bacterial wipes and wash everything. First thing I do is pull down the sheets and you can see and smell fresh sheets were on the beds. Had a good feeling as soon as I walked into hotel lobby it would be a good experience. Kimberly at front desk was awesome, she was even reassuring to me everything would be okay after a little mishap I had with wedding flowers.. And the girl who checked my out was as well, we were running late on checkout trying to gather everything, and she didn't make us feel rushed. I'm going over to tripadvisor with high praise for your establishment!!!(Wedding was at Lyman Orchards, great shuttle service) Only little thing I wish each room had a mini fridge. My mom stayed and she is diabetic and we requested one and there was none available. We had to put her insulin on ice overnight.
October 8, 2014
Rated 3 out of 5 by ALVIWANG AN AVERAGE FOUR POINT FACILITY
It's an average business stay hotel for the location convenience. Everything is so outdated.............
October 1, 2014
Rated 3 out of 5 by CathyA Noisy room
Woke up several times with the use of the elevators. Our room was 205 which was cornered against some part of the elevators. If I wasn't already in bed, I would have called and asked to change rooms. There was a wedding party also in the hallways and a fight going on that I woke up to.
September 22, 2014
Rated 4 out of 5 by Judi29 Great Convention
Staff was amazing so polite and ready to serve you. The hotel was very clean throughout the weekend convention. It was really a pleasurable experience.
September 8, 2014
Rated 3 out of 5 by jordan31 felt rushed
I stayed here recently and also before the renovations. The hotel has much improved since the renovations. My only complaint is that i felt rushed to check out because apparently someone was waiting to check into my room. I originally asked for late check out at 4pm due to gold membership perks and was give permission. However on the day of checkout, I felt rushed when the receptionist told me that someone was waiting for my room.
September 1, 2014
Rated 3 out of 5 by User2014 Internet issues
I was unable to access the internet most of one morning, so I had to cancel two international Skype work calls.
Staff tried to help and was very nice about it, including a call from the manager.
In addition, Donna at the restaurant was great.
August 27, 2014
Rated 4 out of 5 by HammyStirfry Great Value for the Price
The room was better than my expectation based on the point value I had to use. Definitely a great value. First, the room is pretty big for a standard room with enough room for a large sofa besides the bed. Well they didn't put a sofa there but there is a very comfortable arm chair and an ottoman. The furniture is very functional. The restaurant played great salsa music. That was unexpected.
August 19, 2014
Rated 5 out of 5 by Ret2012 Great Hotel
During my stay, the fire alarms went off and the staff acted professionally in making sure everyone was outside and that when the all clear signal was give they apologized to everyone for the inconvenience. Just a great staff who really cares about their clients.
August 13, 2014
Rated 5 out of 5 by Sito66 Great Hotel Stay
Overall stay was great. Hotel staff were very friendly and attended to our every need. They were always cheerful and accommodating. Went over the top to make us feel like we were home! Restaurant was also great. Really has improved in the past couple of years. Previously we would order food and get it 45 mins. later. Now we get it within 15 mins. and cooked to perfection. The wait staff and bartenders were excellent also.
August 12, 2014
Rated 5 out of 5 by TimmyBoy69 The Hotel has awesome features and Food
My overall stay experience was awesome. The staff went above and beyond to make sure my stay was great. The food in the restaurant was so good I did not go anywhere else even though my stay was two weeks long and I had options. The staff in the restaurant was very accommodating and super friendly. Service was very face compared to a couple of years ago where the service was super slow.
August 12, 2014
Rated 4 out of 5 by Ken1365 Staff was great
I had a chance to stay at the FourPoints with my family this past weekend. Tracy Goslin at the front desk went above and beyond for my family and we had a terrific experience. Only drawback was at the breakfast buffet, where there were too many fruit flies around the pastries. Otherwise, our stay was terrific and we would definitely return to this property.
August 4, 2014
Rated 1 out of 5 by FlyTray Bad Experience
The hotel room was decent, but we could not sleep due to our Air Conditioner making extremely loud noises. After 24 hours, they finally had to change the entire unit out. The shower faucets leaked in the bathroom. The maids spoke loud to one another in the hallways as they were cleaning which disturbed us when we finally tried to sleep. The worst experience was the elevator not working properly. It took 10+ minutes to get up or down, and it would get stuck on floors and take you to floors that you did not request. My overall experience as a member was horrible.
August 4, 2014
Rated 3 out of 5 by hotelrevi22 Go to a different 4 points
I arrived at 2:30 am. I wanted to use my points for the night- Staff member was reluctant to assist me with contacting customer service so that I can book the night using my SPG points. I called, customer service booked my stay utilizing my points. Next day I go to check out and staff member seemed to be busy with other things, did not even acknowledge me, and when she did it was almost as if I wasn't there. I asked for coffee and she was like"too bad, it's a little too late for coffee, it was just placed away" I was confused. In bathroom, there was a used towel! Didn't think I would see that but I did. It was on the curtain rail in the shower. I was really bothered by it. Television signal did not work. I was unable to watch tv. This was room 501. I've stayed at numerous 4 points abroad and in the states, this was the worst one. Bad attitudes and minor room comfort. SPG didnt really matter to them.
August 4, 2014
Rated 4 out of 5 by johny1 review
bar staff was exellent. especially your supervisor Mike.
August 2, 2014
Rated 2 out of 5 by TMNY Left Much to be Desired
As a SPG Gold member, asked for a late check out. Person at the front desk said the manager wasnt around but they would call us in the morning. No call came by 11a so we had to go to the front desk again to check on the status. Saturday night is Latin Salsa Night. We tried going to sleep around 11:45p but couldn't since the music was still very loud at that point. Food at the Silver City was pretty awful. They charged our daughter $.50 for having lettuce on her hamburger.
July 28, 2014
Rated 4 out of 5 by Sandy0108 First time at Four Points Hotel.
The staff and the accomidations were great. Have stayed at Sherton's and Weston's and always have had good experiences.
July 27, 2014