Rated 5 out of 5 by Winkle EXPECTATION
The service was excellent. The staff was exceptional in particular Astrid an Victor Muñiz
August 28, 2014
Rated 5 out of 5 by Neli Great Service!
We've staty at this hotel with my two kids (6 & 8 years). They love the two slides in the pool. The most important thing for us is the service. We saw two managers checking the breakfast and dinner. We had an incident with the A/C in our room around 2am. We called and they allowed to use another room just to sleep without moving our stuff from our room, that was a plus at that time! In addition, they offered late check out but we said we had to leave early, so next morning we found vouchers for free breakfast. Terrific service! :-)
August 26, 2014
Rated 4 out of 5 by Cinderella2012 Family vacation
Loved the suite but it needs a toaster and some dishes and flatware. Restaurant staff extremely gracious and polite and eager to please. But they kept running out of food (chicken, pizza), the fries were different every day, and it took up to an hour to get lunch from time of ordering it. Cute childrens menu but no crayons.
August 22, 2014
Rated 4 out of 5 by John196309 Friendly Staff
I was quite pleased by the friendliness of the staff and the responsiveness of the staff. There was an issue with my TV and it was corrected very quickly. The service in restaurant was very good.
August 11, 2014
Rated 5 out of 5 by johnmapr perfect rooms and service
I want to stay there again really is very nice hotel
August 5, 2014
Rated 1 out of 5 by haas75 Dirty, worn down hotel
hotel was dirty, carpet was stained, chair in my room was stained, restaurant only had half of the items on the menu.
August 4, 2014
Rated 5 out of 5 by biker19 excellent service
grate welcome staff. not easy to put up with 19 people motorcycle group. will consider this hotel for next stay. really nice place
August 4, 2014
Rated 1 out of 5 by Randmelbomiradoopita Not good of an experience
I want to tell you that after so many times I have stayed in this hotel in Caguas, Puerto Rico I'am so very dissapointed.
When I got to the room 317, then 318, then 325 I had a bad experience, when I went to the first room I was given 317,
I took my shoes off and ended walking on water in the carpet, I complained and the only thing they did was to give me another room, room 318, I ended putting my suitcase and left to eat, when I came back same problem in that room, more water in the carpet and a puddle of wet carpet by the air conditioner, then I was given the keys and did not worked, had to go back to the front office and again they gave me a key that did not opened the doors, so after being waiting for 1/2 hour the front office comes with another key room 325 and finally was able to go to sleep.
THe carpet in the halls are disgusting dirty, and pulled apart, you can trip on it, the bathroom tub was not cleaned correctly and had mold on it. Yuck!
So after I had such a good tme in the past I have to tell you how dissapointed I'was by staying in this hotel.. I went last year and the hotel was cleaned, the manager was more friendly and the atmosphere was safer. I felt very unsafed staying at this hotel, sorry for my honesty, but I think it will take a huge appologies from you for me to think again to stay with you in Four Points Caguas, Puerto Rico, and not even a smile of appologies from this manager on duty. WOW! You need to teach Customer Service to them. Or you will loose more people!
August 2, 2014
Rated 5 out of 5 by FORCERECON68 GREAT SERVICE
THE HOTEL STAFF, AT FOUR POINTS, ARE VERY PROFESSIONAL AND HELPFUL REGARDING YOUR NEED.
July 25, 2014
Rated 4 out of 5 by Boozer it was okey according to facilities.
The prices were too high. The answer for it was that it was according to booking. I don't think it was right.
July 21, 2014
Rated 3 out of 5 by Guest430 Staff are great all the added charges not great
We stay about three times a year because it is close to our activities. I have given up on the restaurant. Pretty much always disappointed with quality of food and high prices. This last time I ordered pasta Alfredo to take to my room. It was about a cup of noodles with unmelted cheese and it was hardly even luke warm. I could not eat it.
The hotel charges a lot and then the price goes up and up with added taxes and resort fees and parking fees.....
July 21, 2014
Rated 5 out of 5 by Are27 Great for Relaxing
The hotel is good also the employees. It is quite and relaxing.
July 9, 2014
Rated 5 out of 5 by Grocellita Relaxing family vacation
Friendly staff, clean rooms, delicious food, night life entertainment, casino, easy access to the main highways. Hassle free vacation, I will recommend it.
July 8, 2014
Rated 4 out of 5 by nmc42 Very nice.
Friendly employees and nice rooms.
July 3, 2014
Rated 3 out of 5 by AnonCaguas Restaurant Service Terrible, Front Desk Excellent
I was staying here for business and ate an evening meal in the restaurant on two occasions. One time it was nearly an hour from ordering to receiving food. The second occasion it was almost 30 mins and I was left at my table without so much as a glass of water to drink. The hotel needs to address this.
On the bright side the staff at the front desk were excellent - friendly, courteous and helpful.
June 5, 2014
Rated 5 out of 5 by Tater lisure add lcation
I found hotel to meet all my
June 4, 2014
Rated 5 out of 5 by Gusie Staff extraordinary
Front desk staff was excellent.
May 29, 2014
Rated 2 out of 5 by Lord123 This hotel is under painting & renovation
I wanted to emphasis my displeasure of being placed in a very damaged room (room 415) for Friday May 23rd stay. Not only was this room unhabitabitable, it was in need of much repair to both carpeting and bathroom (Carpet had a large hole). Also, the air conditioning was horrible and emitted molded air. Therefore, I was not comfortable for my Friday night stay. House Keeping supervisor was gracious and changed my room the next day to room 419. In view of this horrible experience, I believe I should be comp for Friday night stay with a full refund of $139.00 plus taxes to my credit card. I have photographs to demonstrate the condition of room 415; hopefully it is not rented to another unfortunate guest and should be repaired. Thanking you.
May 28, 2014
Rated 4 out of 5 by CaliforniaOldie Good central location
Wall of the room were thin and noise from other guests was disturbing.
April 26, 2014
Rated 5 out of 5 by Vlira67 Great confort and peacefull
The bed and pillows were super confortable, Ideal place to rest
April 18, 2014
Rated 5 out of 5 by Benevolus Great place to stay
I come to this property 3-4 times a year on business. I've always found the associates there to be very helpful and professional.
They recognize by name when I walk in and now of my profile needs ahead of time.
My only critique would be the inside room wifi tends to be spotty at times.
April 12, 2014
Rated 2 out of 5 by MRL20140330 :Hotel site run down and grounds not kept picked up.
SPG frequent program and the floor had buckled carpet in the hall. Door to the room would show light all around the door at night. not very fire proof. Airconditioner dripped water internally. Stool had a slow leak and would run about every 15 minutes. For 4 of the days only 1 of the three exercise equipment in the room were in working order. Alson each morning there were no towles available in the exercise room. On wieight bench, the fabric was torn leaving exposed pad and uncomfortable setting or arm rest.
April 8, 2014
Rated 2 out of 5 by hps2014 I just wanted to rest
I got in around 2am after a 23 hr work day for a couple hours of sleep before heading back to work around 8am. I was upgraded to a suite room which was great but when I got to my room the keys would not work so tired as I was had to go back to the front desk to get replacement keys. After a bath I went to turn on the bedroom AC and the remote control would not work. Front desk told me it could be the remote control battery but said they were alone. I just wanted my problem solved, either by sending someone to check or change the batteries or switching me to a room with a working remote control. Everything else was fine but the arrival set backs set a sour tone to my stay.
April 7, 2014
Rated 4 out of 5 by AN12765 Friendly and caring staff
We stayed here due to a Gustazos offer. The staff was super-friendly and attentive to our needs. We had a few small complaints which we told one of the managers about. He was very apologetic and was on the phone within minutes, trying to make things right. The bed was SO comfortable. The room was spacious and clean. Our waiter, Raul, was extremely friendly and made us feel very special. We will stay here again in the near future.
March 10, 2014
Rated 5 out of 5 by luckynance I would stay here again
receptionist very friendly,
February 27, 2014
Rated 5 out of 5 by mtmrecognition1 BEST SPG Staff Anywhere!
Carmen at the front desk is the best SPG employee in the U.S. really. ALL the front desk staff was exceptional. Wonderful service from the restaurant and housekeeping as well. Great hotel.
February 24, 2014
Rated 4 out of 5 by GGGD15 Getaway
If you want to forget everything this hotel is good for you. Surrounded by nature this hotel gives a peaceful karma. Also the food at the restaurant is really good.
February 23, 2014
Rated 3 out of 5 by Gsiete WiFi
WiFi Internet signal in the room is too pour
February 22, 2014
Rated 5 out of 5 by Jannettea69 Great for business or pleasure
In the middle of the Island. Near East coast, San Juan and the beautiful mountains.
February 19, 2014
Rated 5 out of 5 by Sickofthesnow Sick of the snow getaway
I just got here this morning at 4:00 am. We got lost getting here, so I called the hotel and Jorge stayed on the phone with me until I was in the parking lot. We were met by two security guards, one was Colon, he right away helped us with our bags. It only gets better from there. Jorge upgraded our room, I still don't know why, which is just lovely. And because we were so tired and I guess we looked frazzled, he gave us discount coupons. When we finally woke up later that morning, we were greeted with friendly faces and lunch at XO. While there we talked to Tere Rodriguez for beach information. She was very helpful. We went to the pool, absolutely delightful. When we got back to the room, Tere had left us candy and cookies. Way to make us feel welcome. I can't wait for the rest of my stay, because I know I'm going to have a wonderful stay.
February 14, 2014