Rated 4.1 out of 5 by 114
Rated 5 out of 5 by Benevolus Great place to stay
I come to this property 3-4 times a year on business. I've always found the associates there to be very helpful and professional.
They recognize by name when I walk in and now of my profile needs ahead of time.
My only critique would be the inside room wifi tends to be spotty at times.
Rated 5 out of 5 by luckynance I would stay here again
receptionist very friendly,
Rated 5 out of 5 by mtmrecognition1 BEST SPG Staff Anywhere!
Carmen at the front desk is the best SPG employee in the U.S. really. ALL the front desk staff was exceptional. Wonderful service from the restaurant and housekeeping as well. Great hotel.
Rated 5 out of 5 by Jannettea69 Great for business or pleasure
In the middle of the Island. Near East coast, San Juan and the beautiful mountains.
Rated 5 out of 5 by Sickofthesnow Sick of the snow getaway
I just got here this morning at 4:00 am. We got lost getting here, so I called the hotel and Jorge stayed on the phone with me until I was in the parking lot. We were met by two security guards, one was Colon, he right away helped us with our bags. It only gets better from there. Jorge upgraded our room, I still don't know why, which is just lovely. And because we were so tired and I guess we looked frazzled, he gave us discount coupons. When we finally woke up later that morning, we were greeted with friendly faces and lunch at XO. While there we talked to Tere Rodriguez for beach information. She was very helpful. We went to the pool, absolutely delightful. When we got back to the room, Tere had left us candy and cookies. Way to make us feel welcome. I can't wait for the rest of my stay, because I know I'm going to have a wonderful stay.
Rated 5 out of 5 by Mariagal Staff
Amazing staff. From front desk to restaurant to parking attendants. Most wonderful stay!
Rated 5 out of 5 by Benevolus Another great stay
Coming to this property is always a pleasure. My room is always ready and clean. What makes this hotel wonderful is the recognition I receive. All the associates know my name and welcome me warmly. The front desk ladies are the best. Julia, Desirae, and Carmen never fail to great me and ask if I I need another. Raul in the restaurant is another winner. Keep up the good work.
Rated 5 out of 5 by angie1975 Great
Worth every penny family friendly hotel great for kids. thank you all