Rated 4 out of 5 by Adapting All was great but internet problems were serious
When I arrived the staff was friendly, efficient and ready for my arrival with paperwork ready to sign. They had even put a personal note in my room.
The room was fine, clean and the bed perfect. But when I got into bed to finish some critical work the internet problems made for a difficult night. A call to the desk was responded to quickly, and after a time the internet began to work, but it would cycle on and off every few minutes making it impossible to get work done.
I would recommend this hotel but not until this critical item is solved, unless of course this is a feature travelers don't need.
May 14, 2013
Rated 5 out of 5 by Walt2014 Walt
Excellent service, comfort and recognition as a SPG member
June 5, 2014
Rated 5 out of 5 by EHFFM1971 Perfect as always
Nothing to complain...Service top as always and as exprected. Thanks
September 23, 2013
Rated 5 out of 5 by Dynasty Convenient location
Used cash and points and received upgrade to Studio with kitchen, refrigerator and safe in room. Hot breakfast was excellent but a bit pricey. Wi-fi in lobby was fast and reliable. Walking distance to main train station (10-15 min walk).Get a map of the city and the train systems in the hotel or information booth. Can walk to many attractions around Marienplatz from the main train station or take U-bahn, S-bahn or tram from the main station to anywhere in Munich. Staff was helpful in arranging castle tours. Would recommend hotel to tourists.
May 22, 2014
Rated 5 out of 5 by Vero55 Quality hotel for an unbeatable price
This is one of the very few, if not the only Four Points hotel where I am very please with all its amenities and services. The staff is exceptionally friendly. At checking-in, Lisa made me feel very welcome and not only acknowledge my SPG status but upgraded me to a bigger room. Lisa was the to go person for anything, from city attractions (shopping, dining, public transportation, tours, etc.) to business needs (best place in the hotel to hold a business meeting, borrow an additional power adapter, etc.). She is a very smart young lady, always greeting you with the most genuine smile, eager to help you. The room and bathroom were super clean. The room was spacious, with a big desk and comfortable chair. Having these two was very important as I did a lot of the work from my hotel room. My main concern when staying at a hotel for more than few days is a good night of sleep and, besides its staff, this was one of the best qualities of this hotel. The bed was excellent, not too soft, not too hard. Linens smelled clean and fresh. The comforter and pillows were fluffy and cozy. Not only the bedding was excellent but also the night was quite, not even one night out of the 3 weeks that I stayed at this hotel, I was disturbed or awaken in the middle of the night by annoyances of the other guests. In few words, this hotel is the place to stay in Munich, I highly recommend it and will definitely stay here again.
December 28, 2014
Rated 3 out of 5 by wal915 Problems with Room Extras
The hotel was nice and reception friendly. Also the cleanliness was up to scratch. convenient for EPO and Octoberfest right next door.
Little things can be important though. There was a fridge but no stocked minibar. Instead, a single bottle of water. There was a kettle and one tea bag for the duration of the 4 day stay for two occupants. It would be nice to make a cup of tea in the am or after a day out without having to order room service. Sense was nobody thought too much of this essential English custom. Why tea bags were not available is a mystery there was coffee/decaff and sugar? Again no whitener or milk - we had to ask for it!!. Although this is a little thing, it is very importantI have never known it to be so poorly topped up and that goes for basic 2 star hotels.
The gym is really basic but you can run around the Theriesewiese park which is right next door and it is lit at night.
February 19, 2014
Rated 5 out of 5 by Sunbunny The hotel staff was very friendly
The staff at this hotel were very friendly and helpful. The rooms were nice and quiet. I do think this is a better hotel for business travel or someone who is going to take a car or taxi. It is also fairly close to the train station. But, the walk to Marien Platz is through some very bad areas and I would not recommend that walk.
August 8, 2014
Rated 3 out of 5 by Utrillas Location out of the city center
Great the staff and the spg recognition. Also the breakfast is complete and good.
The hotel is not in a very good area and out of the city center.
Terrible the fact that you have to pay for the wifi, in XXI century is unbeliveable, I didnt paid as platinum member, however is not acceptable. More when it was working very bad.
Parking is 20 euro fee however you can pay 6 euro per day and parkingin the street.
Housekeeping was not looking for customer needs, as example only two towels in the room or bath gel was finish since the first day never they put more; however a quick call to reception an inmediatly the provide.
No access to the lobby hotel by car, you have to parking your car in the street and disturb the regular traffic, also with rain is a problem.
Could be a good hotel if you travel in young couple or young friends and your looking price but for families is not the best quality/price hotel in the city.
June 25, 2013
Rated 3 out of 5 by GT69 All in all pretty good but with a some minor niggles.
Very nice, large, spacious room... BUT bathroom too small in relation to room! The spacing between the tub and the sink is barely enough to turn around in. There IS a potential for bruising here.
19€ for breakfast way overpriced -- skipped it
Annoying and loud music at bar while using wifi.
Friendly staff, one even organised a replacement charger for my digicam!
May 31, 2013
Rated 5 out of 5 by MichaelJBeatit Four Points Central is AWESOME
Lisa from the Front desk was so nice, friendly and professional, just great!
Lilly,..wow best Cocktails in Town!!!
best bed of the city, i have slept through 13 hours.
Thank you Four Points :)
June 3, 2014
Rated 5 out of 5 by craigwahoo Stayed at Four Points Central in July 2014
Great location, walking distance to the city center. Really enjoyed the upgraded room
July 13, 2014
Rated 4 out of 5 by Jck29 1 night stay
As gold member I got the upgrade in the nicer room, it was Ok, but the shower was dropping and the water was very long to be absorbed.
September 6, 2013
Rated 5 out of 5 by NHMontreal Very nice staff
Excellent service. Staff above expectations, very helpful, very kind.
Very nice room, comfortable with all facilities needed.
August 12, 2012
Rated 5 out of 5 by AndrewBrooklyn Gr8 location
Love this hotel. Quiet location, friendly staff, location - just 5 blocks from Hauptbanhof and really cheap
December 26, 2013
Rated 5 out of 5 by ebwo Very accommodating staff
Stayed during Oktoberfest. Rooms were a good size for European rooms. Staff was friendly and helpful.
October 4, 2012
Rated 5 out of 5 by Schubi Best Service since a long time
I´m looking forward to my next stay at this hotel - thanks !
December 19, 2012
Rated 4 out of 5 by AldermanDvB Very Good, Perhaps a Step Below Exceptional_DvB
This is a conveniently located hotel with clean facilities and friendly staff. My only two issues were: 1. the two beds are essentially two mattresses connected as one bed (awkward if you plan to stay with a friend instead of, say, a spouse who likes a different mattress), and 2. I asked for two more towels and wash cloths and only received one more towel (this them was not unique, as throughout Europe I asked for two extra of each to bathe at night AND in the morning, and never received the request.. sometimes 2 wash cloths and one towel, sometimes, one towel and 2 soaps, and so on). Overall, I enjoyed my stay.
August 10, 2014
Rated 5 out of 5 by AliceRT Oktoberfest
First time being out of the country and so glad we got to stay at the Sheraton, it was very easy for us to get around and was so close to the Oktoberfest. Would recommend to anyone...your staff were sweethearts!!
September 23, 2014
Rated 4 out of 5 by munich2012 A Good Experience
I recently spent two nights at this hotel, and I was generally pleased. In terms of amenities and comfort level, the Munich Central location is similar to Four Points properties in the US. The location is very convenient to the public transport system with downtown and all the major sites 2-4 stops away. I also found the room rate to be very reasonable in relation to the quality of the room. You do need to be alert to avoid costly add-ons like a 19 Euro breakfast and 15 Euro daily Internet charge. Also the helpfulness of the staff was mixed. That said, I readily would stay again.
May 30, 2012
Rated 1 out of 5 by yossi Good location
We had to change rooms because there was no internet connection
March 2, 2013
Rated 4 out of 5 by Franknoc Overall Positive
Rooms were nice and big, as we paid an extra EUR 20 per night for the suites. Beds are comfy, although bedding is somewhat light. Towels were of the cheaper variety, prob as expected in a Four Points. Only concern was we were told by upgrading we would get free wifi in our rooms (EUR 15 per night). However, we wifi reception in our room was sporadic at best, so we never actually availed of the internet. We asked for a discount at the end, but we just got blank stares. Overall, positive experience for the price, but internet was very frustrating.
February 27, 2012
Rated 3 out of 5 by Merik68 Octoberfest in Munich
Stayed at the hotel for Octoberfest which is literally right outside the door... and only steps away. Nice hotel, clean, responsive staff... However... lots of little maintenance issues need attention and were a distraction: soap/shampoo dispensers were empty, fridge not functioning (fridge is in the room but not turned on as the "mini bar" items were only available in the the lounge or by delivery), light in closet wouldn't shut off, remote battery kept falling out... That said, I'm sure the hotel staff would have responded had I asked but the little issues kept piling up and the staff were EXTREMELY busy with Octoberfest guests. Otherwise a convenient location near Octoberfest and a 20 minute walk to the center of Munich's historic district
October 2, 2013
Rated 5 out of 5 by SL214 Great customer service
I had a great stay at this hotel. I especially appreciated the helps of Jens, who was working the front desk. He helped me find a restaurant that my wife and I had visited years ago. I wanted to buy a bottle of brandy that is unique to this place as a present for my wife. He helped me find it, found a taxi (a sustainable taxi as well), talked to the driver to take me there and wait for me and then take me to the airport - quite important as I had very limited time before my flight that afternoon. It worked out perfectly, wife was very happy!
July 24, 2013
Rated 2 out of 5 by Maktak Overall facilities were not up to Four Points by Sheraton standard
Bed - too soft for us. Even worse, we asked for a double bed, but were provided with two single beds laid aside, extremely uncomfortable.
Our room was not upgraded, against normal and expected experience, even though I booked my room with full payment more than one month in advance. I was informed that all better rooms were taken, whereas I could still find rooms of better sorts available for booking then.
Location - far away from station
Food - limited varieties
Quality - barely up to standard
Service - acceptable
June 27, 2013
Rated 4 out of 5 by Fam2014 Terrific for families with children
Beautiful Hotel with nice size rooms and kitchenette. Perfect for families!!! Breakfast was worth it, something for everyone, hot food as well as your usual cold items. Staff is kind and attentive, friendly and caring. There is a playground just around the corner from the Hotel that is great to let the little ones let off some steam. It is a bit of a distance from the City Square, but doable with children who are good at walking. I am sure the trolley or the train would be easy to find too.
August 3, 2014
Rated 3 out of 5 by pilarkitty Decent hotel. "Central" is a stretch
For the most part, the sleeping room met my needs. The room was comfortable, there was good water pressure and hot water in the bathroom, and I felt safe inside the room.
If you are going to Oktoberfest, there is no better location. If you are looking for a hotel central to downtown or the train station, you can find a more centrally located hotel. It's about a 15 minute walk from either of those locations.
My only other complaint is that there is no free internet in the guest rooms. I wouldn't have minded it so much, but I had to go online in the lobby bar and at night, there were a lot of drunk people around. I would have appreciated some place quiet to go online.
As a woman traveling alone, location and email access did not make this place ideal for me. But, the overall experience was fine.
March 17, 2014
Rated 5 out of 5 by VictoriaTVC Perfect Stay
We had a wonderful two day stay in Munich. Easy access to historic center and incredible staff, polite in every way. Thank you for the room upgrade, the balconies were terrific for our early cocktails with a view.
October 20, 2014
Rated 5 out of 5 by SJA54 I am a big fan
A nice hotel with a very friendly and helpful staff. Rooms are bright and well appointed and the staff is quite good at seeing that Gold and Platinum get upgrades. Some of the upgraded rooms are extremely large with kitchenette.
The bar / lobby area is a bit small and is not a great place to hang out.
The neighborhood is kind of up and coming -- but is safe and interesting to walk around with a lot of good restaurants. Try Kao Kao (on Tulbeckstrasse) for Thai food!
November 9, 2011
Rated 4 out of 5 by Jem912 convenient location with comfort
My husband and I stayed at this Four Points Hotel for one night. Price is very reasonable . . . as gold member, we were upgraded to SPG preferred suite overlooking the alps and octoberfest field. Room is big for european standard, bed is super comfy, flat screen tv and very clean. Convenient location, close to the city center -- 15 min. walk or one stop train ride. Staff are very helpful, courteous and friendly. Will definitely stay here again whenever in Munich.
November 5, 2012
Rated 3 out of 5 by HarryA Very basic facilities.
Although the hotel was pleasant and clean, the facilities were a little lacking.
The mini bar in the room was empty.
I signed up for a 1 hour internet access package. This expired after 45 minutes.
The lift was extremely slow.
On the plus side, the reception and bar staff were very pleasant and polite, and the room itself was comfortable. However, I'm not sure I will be booking this hotel again.
August 22, 2014