Rated 4 out of 5 by DLev Great location for visiting the city!
Staff was accommodating and friendly. Loved the green option for room service to allow for more points acquired. Breakfast was a nice option as well. Would definitely stay here again and recommend to others!
August 6, 2014
Rated 5 out of 5 by Mobilehobo A perfect compliment to a fine vacation
The staff (not limited to); the desk clerk (Sedalia) and the bellman (Dante) whose names I still remember, and even the maids were all above average in friendliness. They were knowledgeable about the local area and helpful to the point of opening a bottle of wine for us. And although being friendly and thorough never became intrusive or less than professional.
August 5, 2014
Rated 5 out of 5 by Tomdam34 Repeat Customer
This was our 2nd stay at this particular hotel, and our experience was great, just like the last time.
August 5, 2014
Rated 2 out of 5 by nike3796 Did not honor my reservation
I reserved a suite and had confirmation but when I went to check in, it was not available. The staff was very nice and tried to be accomodating but I ordered a suite and had reservation confirmation but they just completely botched it. Would definitely stay somewhere else.
August 4, 2014
Rated 3 out of 5 by jotravels Average Hotel - Great for Business Traveler in a god location
The hotel is located in a very convenient spot. Room was decent and staff was helpful. Unfortunately, I had a very inconsiderate neighbor that constantly slammed their door 10+ times a day! The hotel was sold out while I was there and wasn't able to switch rooms. Thankfully I was only there for business, so didn't have to spend much time in the room.
Also, the carpet had stains and the furniture looks like it needed updating. I have stayed at other Four Points and they were much cleaner and more updated looking.
July 31, 2014
Rated 5 out of 5 by pat78 Great Staff
Mary Orlando is fantastic.
August 5, 2014
Rated 5 out of 5 by Trish123 Excellent location & friendly.
This is our third time staying at the Four Points Magnificent Mile location & have never been disappointed. Would always be our choice.
August 4, 2014
Rated 4 out of 5 by Leknarf The New Downtown Chicago
We hadn't been to Chicago in many years, but found ourselves in an excellent location to visit museums, parks, stores and restaurants. The staff was helpful and courteous and the room clean and spacious. A lightweight blanket would have been a useful alternative to the heavier comforter or the sheet, as the a/c came on and off.
July 31, 2014
Rated 2 out of 5 by CDB584 Unclean environment
Upon entering my room, there was a foul odor. Although unpleasant, I thought that maybe running the air-conditioning would take care of the smell. I quickly forgot about the smell when I realized that BOTH of my beds had unclean sheets. When I say unclean, they were marked, dirtied and disgusting. This was evident in the bedskirt and the flat sheet. I immediately called down to the front desk to have the problem taken care of. The housekeeping manager came up to my room and said that the problem would be taken care of while I was gone. I was running late for a concert, so I had to leave immediately. Imagine my surprise when the sheets that were replaced were just LESS DIRTY and not fully clean. I was disgusted and this made me feel like the whole room was unclean. I'm actually upset that I spent $320 to stay in a dirty room. I figured that in order to avoid confrontation, I would write this review to corporate considering I already reached out to the front desk and the head of house keeping once during my stay. I took pictures of the unclean sheets if anybody is interested in seeing this. Unless Sheraton makes this horrible experience right for me, I will never stay at another property again. I am very disappointed, and more importantly, disgusted that I had to sleep in that condition.
July 15, 2014
Rated 5 out of 5 by JHA73 Location makes hotel a winner.
Wonderful opportunity for shopping and eating around every corner. One block off Micihigan Ave. Quiet setting. Attentive staff. Small hotel with comfortable rooms.
July 11, 2014
Rated 4 out of 5 by amgkzoe Great Location
this hotel has a great location the only thing it was lacking was a concierge. If you had questions or wanted information you had to wait in line while they checked people in and out.
July 29, 2014
Rated 4 out of 5 by JamieTodd Great location!
This hotel is so close to Magnificent Mile, restaurants and many other things. It's not as nice as regular Sheratons are, but it was still nice. The rooms are clean, showers are warm, bed is comfortable, staff friendly... all you really need in a hotel! :)
July 28, 2014
Rated 4 out of 5 by Stef67 Can't beat the location
Had a great time during my stay in Chicago at Four-Points Sheraton and I will stay here again on my next visit to this amazing city. Staff are friendly and responsive to all requests.
July 28, 2014
Rated 5 out of 5 by Bridie23 Lovely, comfortable stay!
We stayed at the hotel one weekend in July when we were in Chicago for a wedding. The rooms were clean, bright, and cheery, and the beds were very comfortable. The hotel is located right in the heart of the city, so it is an easy walk to shopping, restaurants, museums, and the lake. The hotel staff were friendly and helpful, and the doorman was great, always greeting us with a beautiful smile and warm wishes for a good time. I wouldn't hesitate to recommend this hotel, and I am looking forward to returning myself sometime soon.
July 21, 2014
Rated 4 out of 5 by Bald Met our purpose
Three generations of the family met in Chicago for a long weekend vacation. We were close to transportation, and an easy walk to many of the things we wanted to see and do. While the hotel is showing some wear, it was perfect for what we wanted. Your unique pricing package made this trip affordable.
July 26, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 4 out of 5 by HelenMN Another comfortable stay at a Sheraton Four Points!
This trip was a golden birthday celebration for my nephew-who at 24 had never seen Chicago. We drove from Minnesota. Staff greeted us with smiles and there was no stress about us leaving the car parked out front while we brought bags up to our room before parking the car in a ramp in River North for the week. Our room was clean and had a balcony that was a very nice surprise. We had brought folding chairs so we used it! I used the Green Program and saved on room service which appeals to us from an ecology standpoint. The beds were very comfortable and I love the duvee instead of blankets and spreads. Air conditioning was a bit strong and blew right on us in the night, but we managed. I was not happy that there was no hot tub and that the pool was SO shallow! Great for families with small children, but not good for getting any real swim time in. Also, the lack of bar or restaurant in the hotel was a surprise. In Chicago, we did fine of course, but a bar for a glass of wine at day end would be a nice option.
July 25, 2014
Rated 5 out of 5 by agentmj Great location
This hotel's location is prime. Walking distance to Giordano's, Pizzeria Uno, Garrett's Popcorn, the trolley/bus to Navy Pier, Water Tower (American Girl, Lego Store, many others), and is one block from Michigan Avenue. Trader Joe's and a Starbuck's are basically next door (around the corner on Ontario). I recommend parking in the public parking around the corner on Ontario. It is much cheaper than the hotel parking.
June 30, 2014
Rated 5 out of 5 by Dram1234 Close to everything we wanted to do
We had a very good experience. The staff was very friendly and helpful. We felt very secure and the hotel was very clean. Going back soon.
July 25, 2014
Rated 3 out of 5 by NHCustomer1 Disappointing checkin for prepaid stay!!!
After prepaying for this stay with a Southwest vacation package and calling to confirm my room a week before, I was disappointed upon arrival to find that we would be getting a different room and there was nothing that could be done as the hotel was sold out. I guess since they had my money for several months before they didn't care about my reservation and gave my room to some other guest. Comping one nights parking didn't compensate for this! I also never received any type of welcome gift for my rewards membership as promised??? I'll need to rethink staying here again especially with so many other nearby options available!
July 7, 2014
Rated 5 out of 5 by JFMaxx Chicago in Jume
The Hotel is very nice but doesn't have food or a bar but that was ok with us because this time we were only there one night this time. We always stay here when staying in Chicago. Good location. Many restaurants and a lot of shopping in the area. Walking distance to Navy Pier and Chicago River. Only complaint is parking is too expensive
June 29, 2014
Rated 4 out of 5 by Steve2759 This hotel has great costumer service
Would recommend this hotel to anyone that wants to be close to shopping and entertainment.
July 22, 2014
Rated 2 out of 5 by Bundy13 First Bad Starwood Review
This is my first bad review of a Starwood hotel in more than 15 years. I was appalled with how dirty and smelly the room was. I couldn't believe that the hotel that I had stayed at every time I was in Chicago went downhill like this. I mentioned something at the checkout. I gave my business card and have yet to receive a phone call from the manager. I will not be staying at the Four Points in Chicago on my next trip.
July 18, 2014
Rated 5 out of 5 by cfski This hotel has attentive staff
Any question we had for the people at the front desk, we were given a helpful and courteous answer.
July 21, 2014
Rated 4 out of 5 by 123kim123 Comfortable and well-situated
Very comfortable bed (king) which makes it hard to get out of bed in the morning! Very handy to have a coffee maker which also makes tea in the room.We liked the shampoo/conditioner/shower gel dispensers in the shower as this is an ecological alternative to the usual small samples. Within walking distance to the Theatre district, which we found handy. By the way, the hotel offers a 'green' voucher for 5$ for each day you don't have your room cleaned. However, the vouchers can only be used in the gift shop, which was disappointing as we would have liked to have used them for our breakfast. Still think it's a good ecological idea.
July 1, 2014
Rated 5 out of 5 by chitownregular Great Location!
We were very pleased with our stay recently at the Four Points Sheraton Downtown Chicago. We were in the middle of everything, from our theater for a concert to great restaurants, and to a local movie theater. Excellent stay and extremely helpful staff, especially Jocelyn at the front desk. She was so professional and yet quite personable. Kudos to her!!!
July 18, 2014
Rated 3 out of 5 by Dotgum "Overbooked"
I did not think in 2014 that hotels still "overbooked". I had reserved 2 rooms. I have "SPG" gold membership. Yet on arrival, I'm told that the hotel overbooked the night and are short on rooms. So the six of us stayed in one room with extra cots. We were given the option of staying at another hotel "only 5 drive minutes away." Since we booked the hotel for the walking proximity to Michigan Ave, we declined. Staff were very nice, we got a discount, but in the end I still feel SPG failed me here.
July 14, 2014
Rated 5 out of 5 by MDM16 Great Location & Staff
Great Staff at the front desk!
Very clean and room ready before 4 PM.
Great Hotel to stay at...and cloe to everything.
June 24, 2014
Rated 5 out of 5 by Jenjoe June stay
We would highly recommend this hotel. We arrived way earlier than check-in time and sent us to the fourth floor business center for my husband to rest. (he has a bad back and can not walk far) I was going in search of the outdoor lounge and ran into an employee who insisted on showing me in person. I was talking about my husband and the pain he was in. She asked my name, called housekeeping and within a 1/2 hour our room was ready. Little did i know she was the General Manager. Thank you so much for being concerned about my husband's welfare. We had an awesome time at the cubs game because of you and your staff.
July 1, 2014
Rated 5 out of 5 by Emma10 Great Hotel
I just returned home after spending two nights at your Chicago location. The location was fabulous and the staff was wonderful! I want to mention Jocelyn, Dante, and Phillip. All were so friendly and went above and beyond for customer service. I would definitely recommend this hotel!!
May 13, 2014