Rated 5 out of 5 by Avoye Great location, excellent staff
We stayed at this hotel for my bachelorette party, and had a great time! The location was perfect for shopping, food and heading to Navy Pier. All the staff were very friendly and helpful. It was easy to get a cab to the train station when we left.
July 14, 2014
Rated 5 out of 5 by JFMaxx Chicago in Jume
The Hotel is very nice but doesn't have food or a bar but that was ok with us because this time we were only there one night this time. We always stay here when staying in Chicago. Good location. Many restaurants and a lot of shopping in the area. Walking distance to Navy Pier and Chicago River. Only complaint is parking is too expensive
June 29, 2014
Rated 1 out of 5 by MJD01 awful
Desk clerk chatting away while I waited to check in at 10 pm at night. Room was infested with flying insects and sticky carpets. What a dump
July 13, 2014
Rated 4 out of 5 by 123kim123 Comfortable and well-situated
Very comfortable bed (king) which makes it hard to get out of bed in the morning! Very handy to have a coffee maker which also makes tea in the room.We liked the shampoo/conditioner/shower gel dispensers in the shower as this is an ecological alternative to the usual small samples. Within walking distance to the Theatre district, which we found handy. By the way, the hotel offers a 'green' voucher for 5$ for each day you don't have your room cleaned. However, the vouchers can only be used in the gift shop, which was disappointing as we would have liked to have used them for our breakfast. Still think it's a good ecological idea.
July 1, 2014
Rated 4 out of 5 by CR77 Comfortable
Great stay for business travel. Lots of shopping and restaurants in the area and walking distance to Navy Pier and the lake shore.
July 11, 2014
Rated 5 out of 5 by Jenjoe June stay
We would highly recommend this hotel. We arrived way earlier than check-in time and sent us to the fourth floor business center for my husband to rest. (he has a bad back and can not walk far) I was going in search of the outdoor lounge and ran into an employee who insisted on showing me in person. I was talking about my husband and the pain he was in. She asked my name, called housekeeping and within a 1/2 hour our room was ready. Little did i know she was the General Manager. Thank you so much for being concerned about my husband's welfare. We had an awesome time at the cubs game because of you and your staff.
July 1, 2014
Rated 5 out of 5 by MDM16 Great Location & Staff
Great Staff at the front desk!
Very clean and room ready before 4 PM.
Great Hotel to stay at...and cloe to everything.
June 24, 2014
Rated 5 out of 5 by IctLady Great Hotel
The staff was exceptional and took care to make our stay very enjoyable. Loved the location and would definitely recommend to others as well as stay here again.
July 8, 2014
Rated 5 out of 5 by Crutch Home
We keep coming back. Francis at the front desk and the rest of the staff always make us feel we are home.
July 7, 2014
Rated 5 out of 5 by tennismom22 Very Nice- Great Staff!
The staff was very nice upon check in- The hotel was clean.
July 7, 2014
Rated 5 out of 5 by polishgal Just like home
comfortable bed, clean and spacious room, convenience of fridge and microwave, great restaurants in same building
July 7, 2014
Rated 4 out of 5 by Gary4 Great Location
Close to everything, friendly staff, easy in and out on the parking garage, close to highway. Needs shades that close but rooms very large.
July 6, 2014
Rated 4 out of 5 by Djg88 Bucket List Trip to Chicago
My mother-in-law has always been a baseball fan and wanted to see Wrigley Field and visit Chicago. We chose to stay at the Sheraton Four Points for our visit and with the expert advice of Phillip Kendrick, doorman and concierge extraordinaire, we were able to get the most from our short visit. Phillip was always available and was anticipatory of our needs without us even having to ask. He made dining, sightseeing, shopping and transportation recommendations that exceeded our expectations and added value to our vacation.
June 30, 2014
Rated 5 out of 5 by JohnandJennifer Perfect in So Many Ways ....
After researching hotels in or near downtown Chicago, Four Points by Sheraton checked all of our boxes, and it didn't disappoint. The location is perfect - within walking distance of the Magnificent Mile and its popular locations. The hotel is clean and comfortable - our room a welcome sight at the end of a long day of shopping and sightseeing. The kids loved the indoor pool, and the staff is friendly and helpful. We would recommend this hotel to any family looking for a great place to stay!
June 30, 2014
Rated 4 out of 5 by AndrewBrooklyn Nice, average hotel
Nice, average hotel. Nothing special and nothing bad. Just I would just expect a little bit bigger room.
July 4, 2014
Rated 5 out of 5 by agentmj Great location
This hotel's location is prime. Walking distance to Giordano's, Pizzeria Uno, Garrett's Popcorn, the trolley/bus to Navy Pier, Water Tower (American Girl, Lego Store, many others), and is one block from Michigan Avenue. Trader Joe's and a Starbuck's are basically next door (around the corner on Ontario). I recommend parking in the public parking around the corner on Ontario. It is much cheaper than the hotel parking.
June 30, 2014
Rated 4 out of 5 by jliu31 Great location
This hotel is in a great location, close to all the shops and restaurants on Michigan Avenue. The rooms themselves are also much larger than what you would typically get in downtown Chicago. Overall, I had a great stay!
June 30, 2014
Rated 5 out of 5 by TerriG COMFORTABLE STAY
Planned a girls getaway for a long weekend. Room was very comfortable and the staff was friendly and helpful.
June 30, 2014
Rated 4 out of 5 by AlbertPhilly Great Customer Service
I've stayed at a lot of SPG hotels and they all have been very helpful, but the staff at the Four Points Sheraton are on top of their game!
I made a careless mistake of booking my room at the wrong rate, but Rachel Chambers on the night staff helped me figure out a solution. The entire time she had a great smile on her face and really worked to resolve the issue. All the staff had a genuine smile on their face the whole time they were helping me and I could not have asked for better assistance. Even the attendees at the door were fantastic.
The only thing is that the temperature is harder to control in the room and there is only one entrance for the hotel (which requires you to walk around the entire block to get to).
June 22, 2014
Rated 5 out of 5 by Emma10 Great Hotel
I just returned home after spending two nights at your Chicago location. The location was fabulous and the staff was wonderful! I want to mention Jocelyn, Dante, and Phillip. All were so friendly and went above and beyond for customer service. I would definitely recommend this hotel!!
May 13, 2014
Rated 1 out of 5 by Chitown23 Disaster from the minute we walked in the door!
Let me preface this review. We have been Starwood members since 2002 and we stay in hotels on business over 120 day a year.
We live and Chicago and decided to staycation in our home town to celebrate our 50th birthdays by using our points to book a night at Four Point Mag Mile for its location.
Our visit started with a desk clerk with a chip on her shoulder and not even a "Hello" or "Welcome". I requested a room upgrade and was told that when booking with points that "i am not eligible" even though I had just received an email asking if I wanted to upgrade my stay for $25.
We were given the WORST room that we have ever encountered on any Sheraton property that we have ever stayed in. The carpeting was dirty and rippled, there was hair on the comforter and pillows from a previous guest and the bathroom had a sewage odor to it. Our lovely view was of roofs.
When I complained to the front desk they were uncooperative, unapologetic and unwilling to even attempt to address our concerns.
It was at this point that I call SPG and they rectified the situation and saved our weekend by relocating us to another hotel.
I hate to think that when you are "a valued Starwood member" and you use points to stay that you are automatically given the worst room in the hotel. 7500 points at $1 earned for a point is $7500 in my mind. Using points are not freebies, when you use them you shouldn't be given the worst of the worst .... it is a lot of stays, a lot of money spent at Sheraton properties and a lot of loyalty. I hope that this message get across.
August 24, 2013
Rated 3 out of 5 by CJ07 disappointed
meal service for 2 (breakfast) was clumsy affair for a room with one chair. I expected a table would be wheeled in so one person could sit on the bed and the other in the chair. As it was, 1 sat at the desk and the other held plate in hand while perched on the bed. --The coffee pot leaked water, pouring water from the seam out onto the table, floor and my foot.-- The towels were crunchy.
June 23, 2014
Rated 3 out of 5 by devil2dore Decent hotel for the price
This is a no frills hotel. Not much in the way of amenities, but the bed is comfortable and the bathrooms were clean.
June 25, 2014
Rated 5 out of 5 by Jay36 Chicago June 2014 stay at 4 Points
Excellent hotel and just off Magnificent Mile! The staff was excellent and alsways responsive! Thank you Rachel at front desk for your invaluable help!
June 16, 2014
Rated 5 out of 5 by TNCardsFan GREAT STAY
This property is the reason we became SPG members. I booked it because of location and price. My wife, 2 year old daughter and I were in town for a Cardinals-Cubs baseball game and wanted to stay downtown for the rest of the stay. The staff was very cordial in assisting us. The room was very spacious. E-Leven was a great value for breakfast and lunch. Being able to walk to many of the destinations we wanted to see was of great value to us and train stations are only a couple of blocks away. We will definitely go back to this location when traveling to Chicago just based off of convenience, staff and value. Thank you so much for a great stay!
January 17, 2012
Rated 4 out of 5 by pob0 general
Jarred, front desk manager took exceptional care of us. 4 points sheraton downtown chicago on rush
carpets in halls and rooms are in dire need of upgrade.
snack bar needs to be restocked more frequently.
June 11, 2014
Rated 5 out of 5 by JordanC85 Fantastic Stay
My wife and I stayed here during our honeymoon in May 2014. Fantastic staff and central location. Excellent.
June 11, 2014
Rated 3 out of 5 by JohnHenryDoe Good location
Located in the heart of downtown. Close to a lot of things. Easy to get to from the airport. Just take the blue line to downtown and connect to the red line, walk a few blocks.
Hotel looks a little dated though and lacks room service for late night
June 10, 2014
Rated 5 out of 5 by MO13 Wonderful stay!
The staff was extremely helpful and very pleasant. The location is right on-close to WaterTower Place and other attractions. The room was very comfortable and the indoor pool was enjoyed immensely.
November 18, 2012
Rated 5 out of 5 by Cesar Great hotel
Everything went great at this place. I highly recommend it and will be back here next time I am in Chicago. Excellent value and superb staff
March 25, 2012