Rated 2 out of 5 by TDz57 Very disappointing
Stay 7/27/12 to 7/29/12. Not greeted in a friendly or welcoming manner. Called housekeeping for extra towels which were not received. After our first night, we had no housekeeping services; no beds made, no trash emptied, and no clean towels. We returned to our room later in the evening at which time it was too late to call for housekeeping. I also called for my car from the valet and had to wait over one hour just to retrieve something that was left in it! Lastly, upon checkout, I was not greeted pleasantly at all, not asked how I enjoyed my stay or if I was pleased with my accommodations. This was not my first stay at this hotel, but may well be my last.
August 1, 2012
Rated 2 out of 5 by Char1999 Unimpressed
This hotel was chosen for its proximity to the convention center and though it is close to many of Philly's attractions, it isn't in the best of neighborhoods. The lobby was small and the Cherry Lounge (hotel eating establishment) was less than appealing. The apples that were set out in bowls throughout the hotel were not fresh. I expected better services and accomidations from a starwood hotel and they are defineitely lacking.
December 3, 2013
Rated 2 out of 5 by Adam123456789 A/C Noise
My main concern with staying here was that the A/C unit was unbearably laud!
I checked-in in the early evening, went out for dinner and got back to my room late in the evening. By the time I realized that the A/C was going to be so laud, it was already late and I was too tired to consider switching rooms. Anyone who enters this room to clean it or to maintenance the A/C could clearly hear how laud this machine is and do something about it.
I was forced to turn off the unit all together in order to try and get some sleep. 5 hours later the fire alarm goes off so needless to say I did not get any rest during my stay and had a very important meeting that morning.
August 20, 2012
Rated 1 out of 5 by Chavis12 Horrible Service
This hotel and their valet parking services are horrible. When entering our room, the sink was clogged. They did not have enough staff to clean the room after the sinkw as unclogged by a staff member. They assured that if i called 25 minutes in advance that my car would be available from the valet. It took over an hour to get my car each time and I was late to business meetings.
April 14, 2013
Rated 1 out of 5 by brownie03 Don't bother
Called to get directions to hotel because we were lost driving around the city and the service desk put us on hold for over 5 minutes before I decided to just hang up. Upon arriving hotel was not at all was expecting. Entering our floor and room it felt like a sauna. It was 89 degrees in our room! The staff was really not helpful, they made it seem like it was our problem to deal with. We decided to go to dinner to escape the heat and what they said would only take 20 minutes to get the car ended up taking an hour. Cleanliness of the room was below my standards as well. We will never stay here or recommend it to anyone.
July 13, 2012
Rated 1 out of 5 by Dana33 A very disappointing hotel.
Nothing went well from the moment I walked into this hotel. For some reason they did not accept the credit card. This would be the same one that I have used at numerous Sheratons, the Waldorf, Westin, W, as well as competitors
The staff was just rude. They did not listen to a guest. Instead, they knew everything, and the guests knew nothing. I noticed this with every guest who came into the hotel. Some were down right shocked.
There was also a sticky bedside table when, on the second try, I received the room I had asked and paid for.
The hotel was in a questionable neighborhood at best. I refused to eat at the hotel restaurant, so at 6:30 am, I headed for Broad Street in hopes of a coffee shop. There was not one. My choice was McDonald's or 7-11. What IS close to the hotel is a large hospital. I had a delicious and healthy breakfast in a hospital cafeteria. Kind of the ending of an awful stay.
Finally, while 4-Points by Sheraton is more of a budget hotel, it does have the Sheraton name. Clearly the staff at the "Downtown Philadelphia" (which it isn't) either isn't aware of the Sheraton brand, or their expectations are considerably lower than mine.
February 26, 2014
Rated 2 out of 5 by Goompa A bad experience
the room was very small and we saw no benefit from our starwoods membership. when we asked to be moved (3 times) we were not accomodated. we have been
starwoodsmembers for many years and
we didnt feel welcome at all.
October 22, 2014
Rated 5 out of 5 by HappyguestDec2011 This hotel has modern decor and great features - great services!
My husband & I have reservation from Dec 18 to Dec 20 however on our 2nd day stayed, we decided to extend one more day to Dec 21, 2011 because we enjoyed our at this hotel. Day 1 when we arrived at the hotel - we were greeted by a very smiling/friendly front desk person at the reception - Mr Dave. Dave is very nice and certainly very helpful and always got a smile which made our check-in very easy and quick after we driven 2.5hrs. When we get up to room on the 6floors (we do prefers higher floor...Wow! the corridor were cleaned and of course when we stepped in our King room - the modern decor in the room and bathroom. We were very impressed. On our 2nd day, we realized that the housekeeping forgotten to replenish the bath amenities (no hand/face & bath towels in the bathroom) and I called down to the reception and Dave answered the phone and I told him about the bath amenities. Dave politely apologize about the amenities and he said that he will have the housekeeping sent up the bath amenities to our room immediately. Within 5 minutes, the housekeeping (with a smile) sent up all the bath amenities. We were very pleased with their services, thanks to Dave. Great location just 5 minutes walked to Chinatown, places of interests, shopping, market places. We will definitely come back to stay at this hotel for our next trip as we do travel to Phil very frequently on leisure and during those days we stayed in other hotels at Market Street and Arch street. This is our 1st time staying in this hotel but it wont be our last. We do enjoyed our stays at this modern decor hotel.
December 21, 2011
Rated 2 out of 5 by BobbyBuschetta Needs Improvement
I was extremely disappointed with my initial experience with a Starwood Hotel. I arrived at the hotel about 20 minutes prior to check in time of 3pm. I was told the room wasn't ready and I was ok with that as it was before check in. I waited in the lobby until 3pm and asked if my room was available, I was told no, its still being cleaned. I continued to wait in the lobby, when I started noticing a trickle of guests coming into the hotel, who were able to check in. I inquired again about my room, again I was told it wasn't ready. This continued to happen until 4:30 pm when I complained and told them to give me any room that was available as I needed to get ready for a rehearsal dinner. I was then given a room separate from the wedding party, but at least I had a room. Additionally, I requested an additional blanket and none was brought up.
November 24, 2014
Rated 2 out of 5 by BWT62 Adequate but not worth the price
On the plus side, the staff - especially the front desk folks - was really wonderful. The hotel itself was a big letdown down though, especially considering the price. The bed was absolutely awful to sleep on, the room was clean but very dated, and hotel facilities were basically non-existent. Even one of the two elevators was less than reliable. The place needs a major renovation and upgrade, again especially in light of their rates. Would not recommend nor stay there again.
October 31, 2012
Rated 2 out of 5 by abc123 soundproof.... :(
The staff was very nice, but the room I stayed was horrible. It had very VERY poor soundproof and I could hear the bell from the elevator, cell phones, foot steps, and alarm clock bells from the next room as if they were in my room. I understand my room was one of those that were connected to the other room, but still it had the worst soundproof that I ever experienced in any hotels that I stayed (including hotels that are much cheapter than this hotel). In addition, the sheets of one bed were not obviously replaced. I saw lots of hair, wrinkles that only could be made if somebody slept on them. Previous guest's laundry request paper was not replaced. The bathroom was a bit too white. The red baskets looked cheap..
Otherwise, this hotel is located in a convenient neighborhood and close to the convention center.
April 7, 2012
Rated 2 out of 5 by Arty Needs much improvements
I was greeted by great staffs when I first came through the door, but once I got to my room, I saw many imperfections in this hotel. I was able to find the channel guide in my room so I called the front about 3 times and once speak to the staff in person but they were unable to provide me with a channel guide at all. I ended up asking for the number of the channel I wanted just to find out that my room does not get that channel. When I asked about this, the answer I got was that the staff are not sure what's going on and that they cannot help me with it.
Also, when I tried to turn on the lights next to my bed, only the right side lamp worked and the left lamp did not.
I thought the room had a refrigerator, but turned out it did not so the ice cream I got earlier that day ended up melting.
I wish the staff was more helpful and the room more accommodating.
November 27, 2012
Rated 2 out of 5 by disaatisfied ~20 yera SPG member denied extended checkout
I have been a SPG member, Preferred, Gold, Corporate, (depending on the year)since about 1998. I was in Philadelphia to visit a terminally ill relative and requested an extended checkout til 4 so I could spend the last day before Christmas that I could with her. The request was denied. I've never, NEVER before had a request for an extended checkout denied... guess I'll stay elsewere when I am back here in May.
December 20, 2012
Rated 2 out of 5 by Ravi1212 Valet parking and finding location
Finally found the hotel after going in circles since the entrance is hardly noticeable.
Had to valet the car only to find out that when they brought me the car the next day it was not my car and we took over an hour to find the car.
Valet process needs to be checked - highly inefficient.
Location - not a great place
August 21, 2012
Rated 3 out of 5 by Kay59 Convenient to Convention Center
Hotel was very close to convention center but the beds were sagging in the middle and offered little back support. As a spine patient this made my stay here very uncomfortable!
June 18, 2014
Rated 2 out of 5 by marbern Not a good experience
The rooms are very small. No mini refrigerator. In addition, hot water was not working well every morning. Room service did not come until we notified front desk.
June 6, 2014
Rated 3 out of 5 by Dukenukem What a Mistake
This turned out to be a big disappointment. When we arrived we found out we couldn't get the room until after 3pm so we ended up getting into costume in the restroom. Although the staff was good about working around it it made for a miserable time. We also needed to park and right accross from the hotel is a lot that said for Sheraton guests. We pulled in there and the attendant found a spot for us to park which was nice but them charged us $64.00 for two days parking. This was outrageous especially since we were hotel guests! Then we found out that we had to pay for each extra person at book in. So I paid for 4 people as we were sharing the room. But the room only has 2 twin beds and no place to for a roll away even if they offered one but they didn't even have extra beds! But yet charged us more per person! We also went to eat at the hotel restaurant and bar. OMG! We waited over an hour for our food and then it was horrible and for the over pricing of this and to be bad and also take so long to get the food there is no way I would ever eat there again. Oh did I mention the beer was FLAT! I would not recommend anyone stay here the only perk was it was so close to the convention hall.
June 23, 2014
Rated 4 out of 5 by AutoShowAttendee Good, but Be Careful About Parking
The room was fine.
My one major gripe was that the clerk at check in didn't tell us about the differential pricing for parking at the public lot across the street the hotel uses for parking. A busybody attendant entered into a parking kiosk that I would be there 12 hours at a cost of $24--I gave him the card without realizing this would mean expiry at 6:23 a.m. He said, "Are you a hotel guest?" Turns out the hotel gets a deal of $32 for 24 hours. I had to go out in the frigid early morning and pay another $24 for parking. $48 for a day of parking in Philly!!!
Had the check-in clerk told me, "say you're staying here," I would be $16 richer.
February 10, 2014
Rated 4 out of 5 by csworks23 Great Location
Above my expectations! I do not stay at Four Points generally but this was a nice, very clean hotel and in a perfect location.
June 20, 2012
Rated 2 out of 5 by Manju Noisy
The heater was so loud that none of us slept. We prepaid for the hotel for two nights but left after one night.
December 31, 2012
Rated 3 out of 5 by DF1234 Bad sleeping experience, nice staff
The hotel and room were very clean and the staff was very friendly. The room was pretty small, but that's to be expected when (a) you're not a premier member and (b) you're in the middle of a big city. Check-in was easy and check-out was also pretty easy, though it took a long time for them to get my car back from valet.
There was an armchair in the room angled towards the bed-- every time I walked past it, I slammed my knee into it. The room was way too small to have this additional armchair and it was especially annoying when I walked into it on the way back from the bathroom in the middle of the night.
The bathroom sink only gives warm/hot water when you turn the faucet ALL the way on, which means the water is on super high blast. I got water EVERYWHERE when I tried to wash my hands.
My final (and major) complaint is the HVAC system. The room was chilly when we walked in, so we turned the heat up to 72 degrees, and switched the thermostat from "auto" to "on" so the room would warm up more quickly. The "on" position worked like "auto," though: once the room reached the temperature, cooler air would come from the vents, then warmer air after 20 minutes or so to get back up to 72 degrees. The problem is that the cooler air vent NEVER turned off and is, inexplicably, aimed directly at the pillow section of the bed. I got cold air shot into my face ALL night. I got up and turned the thermostat to "off" (a chilly room is better than cold air in my face), but it NEVER turned off. I had to build a sort of pillow fort on my left side to try to block the cool air from hitting my face. I woke up with a terrible headache and sore throat from the cold air being blown directly at me all night.
Simply put, it was a miserable night of sleep. I'll definitely not stay here again.
December 31, 2012
Rated 2 out of 5 by dp485 This hotel was below expectations
When arriving at Four Points an hour after check in began I was notified that our room was not ready. We then waited over an hour and once we got in the room the air conditioning was not working. We were told ahead of time that there was a problem with the AC in some rooms, but the staff simply said hopefully your room won't be affected, they were wrong. We were given a free drink at the hotel restaurant during happy hour and free breakfast vouchers that we were unable to use because we were there for an event that started before breakfast was ready and ended after breakfast was over. Needless to say I will not be recommending or staying at this hotel in the future.
July 11, 2012
Rated 1 out of 5 by briane this hotel is in major need of an upgrade
well below the other philadelphia spg properties including the 3 airport hotels. i wasn't recognized or thanked for being platinum upon arrival. i tried to valet the car as there is a big sign that says valet in front of your door. but there is no valet. then in the room (that looks like it was last updated 10 years ago) i was disgusted by a pretty huge stain on the down comforter. Additionally, the blackout shades are too small for the window. From 5am i kept trying to figure out how to cover all the light creeping into my room. I had a sprained toe during my toe so i tried to get ice. i had to go to 3 ice machines before one would work. your hotel is in dire need of an upgrade.
July 24, 2014
Rated 2 out of 5 by MeetingTravel101 Not to standard
The hotel was close to the convention center and reasonably clean.
The staff were pleasant but were also disorganized- no room was available when I arrived at 2 PM, the desk clerk took my number and stated she would call when room available- I was never called but was able to get a room when I returned at 4 PM.
The restaurant was OK but not to central Philly standards.
There was a line of 6 to checkout when I came down the next am and only 1 clerk knew what she was doing to check out guests.
I asked for a cab at checkout and one was never called -or did not arrive in the 10 minutes I waited after request-despite 2 reminders- I ended up walking 2 blocks away to taxi stand...
June 6, 2014
Rated 3 out of 5 by Suzz7432 Needs some improvement
The hotel is on the edge of downtown but good location for walking to downtown and other hotels. Right across from the convention center and Reading Market which is nice. They have valet parking but you can park in a lot across the street for $20. The hotel is small but that is ok. Check in and staff were friendly and helpful. My first room was extremely small. I called and asked if they had a bigger room and they quickly gave me another which was a little larger. Their were definitely come cleaning deficiencies. The carpet was stained and badly needed cleaning. The bedskirt was dirty, the duvet on of the beds had a stain on it. The best thing about the property was the staff.
May 17, 2012
Rated 4 out of 5 by Phillylove Nice hotel in City Center
We checked into this hotel on a friday afternoon and were greeted by a very friendly gentleman (Kyle). He had no trouble finding our reservation that we had made online and we were in our room within minutes. The room was a little bit small, but it was fine for just the two of us staying there. The room was average on the cleanliness scale. It was very quiet and easy to sleep at night and the room stayed nice and cool. The only issue some may have with this hotel is the area that it is in and the parking issues. Other than that I would highly recommend this hotel as it is within a short walking distance of many great attractions (terminal market, union transfer, independence hall).
July 24, 2012
Rated 2 out of 5 by tmelendez1 NEVER AGAIN
Booked our room well in advance and upon check in we had to wait over an hour for a room to be ready for us. The carpet in the room did not seem vacuumed and there was hair in the bathroom. The A/C in the room was not working correctly and we were told if we'd like it fixed, we'd have to wait in our room for maintenance, which could take approx 2 hours. Valet service was extremely slow, waiting 40 minutes on the first day for them to retrieve our car and an hour to retrieve it upon check out. No explanations or apologies were given for their consistent delays or issues with the room.
July 11, 2012
Rated 5 out of 5 by HappyPatron16 Awesome Customer Service
From the location in the city to the amenities in the room, this hotel is a definite recommend! The best part though was the above and beyond customer service, starting with on the spot assistance 24/7 to days after my stay. One of the guests in my party left a good amount of cash in the room by mistake, we live over an hour away and when we called to ask about it they offered to hold it aside. After realizing I could not come in person in a reasonable time frame they agreed to go through the trouble of getting a money order and sending it to me! So grateful!!
July 18, 2014
Rated 3 out of 5 by Fenix Something was not right
The staff was very friendly and when there were problems they responded with care and concern. The first day I left the room at 7:00 am and returned at 5:00 pm and the room was not made up. When I called they came and made the bed and cleaned the bathroom etc. in less than 10 minutes after I called but I have never had this happen in any hotel before this. At Breakfast, they were understaffed and I had to go to the front desk to get someone to serve me. The bedroom was cramped with not enough room to fully open the closet door and the closet space was very small.
May 28, 2014
Rated 5 out of 5 by agyjay Great stay !
Wonderful place to stay in Center City...easy to park across the street, very friendly staff, clean room, great bathroom, coffee in the morning - will stay here again when visiting Philadelphia !
June 24, 2013