Four Points by Sheraton

フォーポイントバイシェラトン・フィラデルフィアシティーセンター

  • アメリカ合衆国
  • 19107
  • ペンシルバニア,
  • フィラデルフィア
  • 1201 Race Street
  • マップ

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Rated 3.4 out of 5 by 109 reviewers.
Rated 3 out of 5 by Good Experience but Would Not Stay Again The hotel is located in a good spot in Philadelphia. It was easy to get around, and the desk staff assisted us in getting a taxi for further travel. The front desk staff members were unbelievably helpful and friendly. I always have a ton of questions, and they answered every one patiently, knowledgably, and with a smile. I was highly impressed with the front desk member that I called when I got lost on the way to the hotel. She stayed on the line with me until I found my way. The rooms were average, but very clean. I have two negatives. One is that parking is located across the street in a public lot that you have to pay there for. Unfortunately, someone hit my car door with theirs, seriously scratching my paint. Since it was a park at your own risk, I have no way to track who did it and must get it fixed myself. My other negative was about the breakfast in the hotel restaurant. There was no free breakfast. We had to wait a very long time for our waitress to take our order, bring our food, and bring the bill. Even after I told her we were in a rush, it took over an hour and there was only one other table. You also had to get up to get your own coffee. I told the waitress that the machine was empty, and no one filled it so I could get more. I was very disappointed. There is another Starwood hotel in downtown Philadelphia I stayed in before. I will be going back there next time I am in town. August 9, 2014
Rated 1 out of 5 by Worst Hotel Stay EVER!!!!! We booked this reservation through hotwire - a one-night stay in a king room - because we brought our daughter back after spending Christmas with us. We had a "heater" unit in the wall that was making such a loud clanking sound that we could not sleep. We called (11:15 pm) to see what could be done. We were told no one could fix it at that time of night, so they could move us. Room keys were sent and when we (a couple) arrived to our "new" accommodations, we found two twin beds...one of which still had the bedding from the guests before us (the "change sheets" tag was still on it). When we called the desk, they told us it was all that was available. We went back and forth between rooms, as they told us that they had "fixed" the noisy unit. No, they had not. We ended up finally choosing quieter room at almost 2:00 am, sleeping two in a single (twin-sized) bed. This is unacceptable. When we asked if, since we were willing to take the smaller and less expensive room (which is not what we paid for) if we could get a part of what we paid back, we were told that since we booked through Hotwire, they could not help us. However, the hotel was quick to take our credit card when we checked in and put a four-day hold on an additional $75.00 - despite the fact that we booked through Hotwire. Bottom line - NO ATTEMPT was made to accommodate/pacify an obviously unhappy and dissatisfied guest. Then, as if that were not bad enough, we were charged $24.00 for valet parking two blocks away and were given no other options.This was not a detail provided on the hotwire information either. Finally, the shower faucet was wound so tightly that we could barely turn it (in the King-sized room). Apparently, this facility is in need of a better maintenance program. This was, by far, the WORST hotel stay ever! January 1, 2013
Rated 5 out of 5 by Comfortable and convenient for conference visitors. I was really happy with this hotel for a seven-day conference stay. The room was comfortable, clean, and had a nice view. The staff was very nice and helpful, and the room service food was tasty and prompt. The location is particularly good. If your conference is only at the convention center, the hotel is right across the street, and you can quickly get under the first-level underpass if it is raining. For huge conferences, you're 0.3 to 0.5 miles from the other hotels with conference space, which is very convenient. For cabs, ask the desk or hail one at Arch and 12th, where there's a lot more traffic. Also, for vegetarians, the location helps, as there's good food available at nearby restaurants (and the hotel restaurant/room service). You can also easily walk to the historical attractions in 15-20 minutes if you need an afternoon away from conference fun. My room faced South and had a nice skyline view. The rooms on that side appear a little smaller on the floor plan, but I think the view is worth it. Using the desk is a bit tight, but I preferred sitting in the comfy chair and using one of the ottomans. August 7, 2014
Rated 5 out of 5 by What I was looking for The hotel had all the facilities I needed. The room was fine. The staff were very helpful. I had a good breakfast at a reasonable rate. It fitted the bill for me perfectly. August 5, 2014
Rated 1 out of 5 by not clean hotel The hotel upon arrival was not clean the sidewalk going into the hotel had liter everywhere. the staff was nice walking in but when i had a problem with the room they hardly cared. i went down to the restaurant my first night it was horrible. the food was not worth the money. my server was miserable and i had a problem with my food and i was told the manager at the restaurant was cooking. thats pretty bad when the manager is cooking and its not even good. i would not recommend to anyone March 6, 2012
Rated 2 out of 5 by Very disappointing Stay 7/27/12 to 7/29/12. Not greeted in a friendly or welcoming manner. Called housekeeping for extra towels which were not received. After our first night, we had no housekeeping services; no beds made, no trash emptied, and no clean towels. We returned to our room later in the evening at which time it was too late to call for housekeeping. I also called for my car from the valet and had to wait over one hour just to retrieve something that was left in it! Lastly, upon checkout, I was not greeted pleasantly at all, not asked how I enjoyed my stay or if I was pleased with my accommodations. This was not my first stay at this hotel, but may well be my last. August 1, 2012
Rated 2 out of 5 by Unimpressed This hotel was chosen for its proximity to the convention center and though it is close to many of Philly's attractions, it isn't in the best of neighborhoods. The lobby was small and the Cherry Lounge (hotel eating establishment) was less than appealing. The apples that were set out in bowls throughout the hotel were not fresh. I expected better services and accomidations from a starwood hotel and they are defineitely lacking. December 3, 2013
Rated 2 out of 5 by A/C Noise My main concern with staying here was that the A/C unit was unbearably laud! I checked-in in the early evening, went out for dinner and got back to my room late in the evening. By the time I realized that the A/C was going to be so laud, it was already late and I was too tired to consider switching rooms. Anyone who enters this room to clean it or to maintenance the A/C could clearly hear how laud this machine is and do something about it. I was forced to turn off the unit all together in order to try and get some sleep. 5 hours later the fire alarm goes off so needless to say I did not get any rest during my stay and had a very important meeting that morning. August 20, 2012
Rated 1 out of 5 by Horrible Service This hotel and their valet parking services are horrible. When entering our room, the sink was clogged. They did not have enough staff to clean the room after the sinkw as unclogged by a staff member. They assured that if i called 25 minutes in advance that my car would be available from the valet. It took over an hour to get my car each time and I was late to business meetings. April 14, 2013
Rated 1 out of 5 by Don't bother Called to get directions to hotel because we were lost driving around the city and the service desk put us on hold for over 5 minutes before I decided to just hang up. Upon arriving hotel was not at all was expecting. Entering our floor and room it felt like a sauna. It was 89 degrees in our room! The staff was really not helpful, they made it seem like it was our problem to deal with. We decided to go to dinner to escape the heat and what they said would only take 20 minutes to get the car ended up taking an hour. Cleanliness of the room was below my standards as well. We will never stay here or recommend it to anyone. July 13, 2012
Rated 1 out of 5 by More like "Hotel Impossible"! I had 2 room changes before I landed in my 3rd and final room. The other rooms had stains and hair on the beds, the curtains would not open, views of a run-down parking lot, and dried soda splatter on the wall. Housekeeping needs to be retrained. They lack consistency and attention to detail. Some days I was missing hand towels and other days I would not be given a wash cloth. The hotel states that they provide you with bottled water but they never set one in my room (but I saw them in the first 2 rooms that I refused to stay in). The furniture is a bit beat up and the place could use a renovation. April 11, 2014
Rated 5 out of 5 by Awesome Customer Service From the location in the city to the amenities in the room, this hotel is a definite recommend! The best part though was the above and beyond customer service, starting with on the spot assistance 24/7 to days after my stay. One of the guests in my party left a good amount of cash in the room by mistake, we live over an hour away and when we called to ask about it they offered to hold it aside. After realizing I could not come in person in a reasonable time frame they agreed to go through the trouble of getting a money order and sending it to me! So grateful!! July 18, 2014
Rated 4 out of 5 by Great location, comfortable and resposive staff I've stayed here on business previously and this time my family only stayed for one night to catch city sights/eats on our way to Sesame Place. We had an issue with the hotel overnight (the directions I gave at check-in didn't make it to the next shift and my husband had a hard time checking in, which required him to wake me up at 2am let him in, and housekeeping didn't know about my late check out). The housekeeping staff I came in contact with, were extremely courteous and polite. The staff person didn't miss a beat and said she would contact the front desk to fix it, and it was fine. Upon check out, I mentioned the overnight check in issue to Sam the Front Desk supervisor, only because he was so friendly the night before checking us in, and he was quick to follow up with the General Manager. I am so impressed by the follow up of the staff. We will certainly return to this location on our next trip to Philly! Loved the water in the room and my kids loved the cookies in the lobby. Within walking distance to Chinatown, Redding Market and historic sites! July 30, 2014
Rated 4 out of 5 by For the practical traveler Good value considering active location. July 30, 2014
Rated 1 out of 5 by Overcharged/no manager on duty Don't stay here! I was told three different amounts upon check in for the hold they were going to put on my card. When I asked for a manager after the third time, I was told there was no manager on duty and she had to try to call somebody. How are you running a professional establishment with no manager on duty? The restaurant had one person waiting tables, cleaning tables, and servicing the bar. It was so filthy that he had to clean a table just so we could sit down. If that's not enough, upon check out, they charged us for an extra night and placed a $840 hold on my credit card for a $474 room. When I asked for a manager again, there was still no manager on duty. My entire three day stay, I couldn't speak to a manager because there wasn't one physically in the building! I was told that they messed up the bill, but they couldn't do anything about the hold because it takes 7 days for it to be released. Unacceptable! My organization host a conference of over 3,000 people every two years in Philadelphia. I have placed this hotel on our listserve as a "do not stay" hotel. No one from the hotel has tried to make this right or owned up to their mistakes. I will NEVER stay here again, and I have encouraged others to do the same. April 16, 2013
Rated 3 out of 5 by near everithing this hotel is near everithing .just 1 block from the wonderful market,!!!!!! July 29, 2014
Rated 4 out of 5 by within walking distance of most attractions hotel is within easy walking distance to restaurants and historical sites, and the staff was most helpful and very pleasant. July 23, 2014
Rated 3 out of 5 by Fine if Convention Center location is your top priority This hotel is right across the street from the Convention Center, so if that's what matters most to you then this is a perfectly fine (ie, clean & nicely appointed) hotel. But because of it's smack-downtown location, it's also kinda cramped and uncomfortable The parking is across the street and you have to pay separately; the lobby is tiny; the rooms are cramped, etc. The rooms are so cramped that while there was, technically, a big desk in my room, it was the kind where the writing surface is split in two parts, and the lower part rolls under the top part. The problem? When you rolled the desk out so you could work at it, it was literally touching the bed! Meaning you couldn't actually SIT at the desk, because there was no room to get into the chair. There were also a few problems the day I was there: One of the elevators had apparently gotten stuck so for my entire 18-hour stay, there was only 1 elevator serving 10 floors. This meant very long waits, and/or taking the stairs. The coffee service area looked like a frat party - there were literally more than a dozen used cups littering the small counter, some overturned, some full of various liquid concoctions; there were sugar packets and sprinkles of powder all over everything ... it was really gross. And when I told the front desk neither of them reacted. Which told me they either didn't care, or were accustomed to hearing such things. And either way, they just kept doing what they were doing, with no apparent intention of either cleaning it up or calling someone to clean it up. Positives: the free in-room wi-fi was surprisingly speedy, there were 2 free bottles of Dasani water in the room, the bed was comfortable, and all the essentials were in place - good shower pressure, A/C worked, TV worked, etc. The gym was also serviceable with 2 treadmills, weights, a bike and an elliptical. July 26, 2014
Rated 5 out of 5 by This hotel has modern decor and great features - great services! My husband & I have reservation from Dec 18 to Dec 20 however on our 2nd day stayed, we decided to extend one more day to Dec 21, 2011 because we enjoyed our at this hotel. Day 1 when we arrived at the hotel - we were greeted by a very smiling/friendly front desk person at the reception - Mr Dave. Dave is very nice and certainly very helpful and always got a smile which made our check-in very easy and quick after we driven 2.5hrs. When we get up to room on the 6floors (we do prefers higher floor...Wow! the corridor were cleaned and of course when we stepped in our King room - the modern decor in the room and bathroom. We were very impressed. On our 2nd day, we realized that the housekeeping forgotten to replenish the bath amenities (no hand/face & bath towels in the bathroom) and I called down to the reception and Dave answered the phone and I told him about the bath amenities. Dave politely apologize about the amenities and he said that he will have the housekeeping sent up the bath amenities to our room immediately. Within 5 minutes, the housekeeping (with a smile) sent up all the bath amenities. We were very pleased with their services, thanks to Dave. Great location just 5 minutes walked to Chinatown, places of interests, shopping, market places. We will definitely come back to stay at this hotel for our next trip as we do travel to Phil very frequently on leisure and during those days we stayed in other hotels at Market Street and Arch street. This is our 1st time staying in this hotel but it wont be our last. We do enjoyed our stays at this modern decor hotel. December 21, 2011
Rated 2 out of 5 by Adequate but not worth the price On the plus side, the staff - especially the front desk folks - was really wonderful. The hotel itself was a big letdown down though, especially considering the price. The bed was absolutely awful to sleep on, the room was clean but very dated, and hotel facilities were basically non-existent. Even one of the two elevators was less than reliable. The place needs a major renovation and upgrade, again especially in light of their rates. Would not recommend nor stay there again. October 31, 2012
Rated 2 out of 5 by soundproof.... :( The staff was very nice, but the room I stayed was horrible. It had very VERY poor soundproof and I could hear the bell from the elevator, cell phones, foot steps, and alarm clock bells from the next room as if they were in my room. I understand my room was one of those that were connected to the other room, but still it had the worst soundproof that I ever experienced in any hotels that I stayed (including hotels that are much cheapter than this hotel). In addition, the sheets of one bed were not obviously replaced. I saw lots of hair, wrinkles that only could be made if somebody slept on them. Previous guest's laundry request paper was not replaced. The bathroom was a bit too white. The red baskets looked cheap.. Otherwise, this hotel is located in a convenient neighborhood and close to the convention center. April 7, 2012
Rated 2 out of 5 by Not to standard The hotel was close to the convention center and reasonably clean. The staff were pleasant but were also disorganized- no room was available when I arrived at 2 PM, the desk clerk took my number and stated she would call when room available- I was never called but was able to get a room when I returned at 4 PM. The restaurant was OK but not to central Philly standards. There was a line of 6 to checkout when I came down the next am and only 1 clerk knew what she was doing to check out guests. I asked for a cab at checkout and one was never called -or did not arrive in the 10 minutes I waited after request-despite 2 reminders- I ended up walking 2 blocks away to taxi stand... June 6, 2014
Rated 2 out of 5 by Needs much improvements I was greeted by great staffs when I first came through the door, but once I got to my room, I saw many imperfections in this hotel. I was able to find the channel guide in my room so I called the front about 3 times and once speak to the staff in person but they were unable to provide me with a channel guide at all. I ended up asking for the number of the channel I wanted just to find out that my room does not get that channel. When I asked about this, the answer I got was that the staff are not sure what's going on and that they cannot help me with it. Also, when I tried to turn on the lights next to my bed, only the right side lamp worked and the left lamp did not. I thought the room had a refrigerator, but turned out it did not so the ice cream I got earlier that day ended up melting. I wish the staff was more helpful and the room more accommodating. November 27, 2012
Rated 2 out of 5 by Kinda surprise not in a good way Up to this point all of the SPG hotels have been great. I was in town for a family vacation. The hotel wasn't clean and the décor and food way below what you would expect. Come on Four Point in Philly. July 14, 2014
Rated 2 out of 5 by ~20 yera SPG member denied extended checkout I have been a SPG member, Preferred, Gold, Corporate, (depending on the year)since about 1998. I was in Philadelphia to visit a terminally ill relative and requested an extended checkout til 4 so I could spend the last day before Christmas that I could with her. The request was denied. I've never, NEVER before had a request for an extended checkout denied... guess I'll stay elsewere when I am back here in May. December 20, 2012
Rated 2 out of 5 by Valet parking and finding location Finally found the hotel after going in circles since the entrance is hardly noticeable. Had to valet the car only to find out that when they brought me the car the next day it was not my car and we took over an hour to find the car. Valet process needs to be checked - highly inefficient. Location - not a great place August 21, 2012
Rated 1 out of 5 by A very disappointing hotel. Nothing went well from the moment I walked into this hotel. For some reason they did not accept the credit card. This would be the same one that I have used at numerous Sheratons, the Waldorf, Westin, W, as well as competitors The staff was just rude. They did not listen to a guest. Instead, they knew everything, and the guests knew nothing. I noticed this with every guest who came into the hotel. Some were down right shocked. There was also a sticky bedside table when, on the second try, I received the room I had asked and paid for. The hotel was in a questionable neighborhood at best. I refused to eat at the hotel restaurant, so at 6:30 am, I headed for Broad Street in hopes of a coffee shop. There was not one. My choice was McDonald's or 7-11. What IS close to the hotel is a large hospital. I had a delicious and healthy breakfast in a hospital cafeteria. Kind of the ending of an awful stay. Finally, while 4-Points by Sheraton is more of a budget hotel, it does have the Sheraton name. Clearly the staff at the "Downtown Philadelphia" (which it isn't) either isn't aware of the Sheraton brand, or their expectations are considerably lower than mine. February 26, 2014
Rated 4 out of 5 by Good, but Be Careful About Parking The room was fine. My one major gripe was that the clerk at check in didn't tell us about the differential pricing for parking at the public lot across the street the hotel uses for parking. A busybody attendant entered into a parking kiosk that I would be there 12 hours at a cost of $24--I gave him the card without realizing this would mean expiry at 6:23 a.m. He said, "Are you a hotel guest?" Turns out the hotel gets a deal of $32 for 24 hours. I had to go out in the frigid early morning and pay another $24 for parking. $48 for a day of parking in Philly!!! Had the check-in clerk told me, "say you're staying here," I would be $16 richer. February 10, 2014
Rated 4 out of 5 by Nice Hotel but needs Work The Hotel staff was very responsive to our needs. Ice machines were either out of order or not available on some floors making it very noisy outside our room Staff was great in helping us change rooms.. Elevators not working properly. Management knew about the problem and was working on it. They did their best - would still stay here again when visiting Philly. Great Location July 2, 2014
Rated 4 out of 5 by Great Location Above my expectations! I do not stay at Four Points generally but this was a nice, very clean hotel and in a perfect location. June 20, 2012
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