Rated 4 out of 5 by jumble staff's reaction speed is slow
I was asking for several issues, but the reaction is very slow, I have to wait long time for the request i asked.
June 2, 2012
Rated 5 out of 5 by Timothy April 2013 stay
Very nice stay and the staff was wonderful
May 31, 2013
Rated 4 out of 5 by TheEmu2012 A very good location
I have stayed at 4 Points Daning a number of times over the last few years and was happy to come back.
SPG recognition has improved with an unsolicited room upgrade and other Gold benefits readily acknowledged.
The room was huge, very comfortable and on a high floor. Mike on the concierge desk is quick, knowledgeable and always ready. Front desk staff are also generally very good although check-out was a little slow. Even the housekeeping staff are friendly, happy and willing to help.
My only gripe is with The Cafe. I usually enjoy dining here, breakfasts offer a broad range and a high standard and the wait-staff are generally excellent.
Why is it then that such a high-quality restaurant delivered the 3 dinner meals we ordered at 5 minute intervals??? Ridiculous! The first meal was finished before the third one arrived. How hard is it to deliver 3 meals to the table at the same time? I feel the kitchen staff need to be brought to task on this issue. It is embarrassing for the wait-staff, infuriating for the diners and simply not good enough for this standard of hotel.The saving grace is that the adult's meals were excellent. (The child's meal had ample quantity but the presentation and taste somewhat lacking unfortunately.)
Other than this, I have no hesitation in recommending 4 Points Daning.
January 10, 2014
Rated 4 out of 5 by SKS1978 Nice Stay
This hotel is clean and offers the basic amenities that you would expect when traveling on business There are not many frills to the rooms, but they are comfortable and spacious.
The only issue that I had during my stay is that someone removed my StarPoints number from my reservation, created a new one in an address and e-mail address that didn't belong to me (with a Chinese address and e-mail address - I live in the United States) and I had to contact SPG in order to figure out what happened. Unfortunately, SPG could not help me and now I have to wait 30 days before I can transfer the points to my normal account, which is frustrating.
November 6, 2013
Rated 4 out of 5 by Sergey58 Good features, good food nearby, good spa
breakfast choices in the hotel buffet became less attractive than before, narrower choice and poorer quality.
July 28, 2014
Rated 4 out of 5 by William3527 A Nice Hotel
Good location, easy for eating and shopping.
July 21, 2014
Rated 2 out of 5 by waigor not really worth the price
I tried this hotel alongside the Sheraton Hongqiao, and while the price was just a bit lower than the Sheraton's, it lost on every point.
Room design was pretty old; I stayed in a room which was admittedly big, but the design didn't make sense as the TV is positioned such that you can't watch it from the bed, and also the desk is completely in an isolated corner behind the bed.
No club lounge as well so platinum members can stay away.
Breakfast did not offer bacon which was pretty odd.
June 15, 2014
Rated 5 out of 5 by vincentg88 Very nice Staff
I would like to take this opportunity to thank the staffs at this hotel for providing excellent service. I am very well taken care by them as a Platinum member of SPG. They upgrade you without asking, remembering your name, your room preference and always have your welcome fruits in your room. In addition, the hotel is surrounded by a lot of shops and restaurants - very conveient
It is really feel at home while staying at this hotel :-)
June 19, 2014
Rated 4 out of 5 by WellTraveled99 Great Property to stay at
This property has a number of amenities but the staff are the most helpful staff I have personally ever experienced at any of the starwood properties in the USA, China, Canada or France.
July 2, 2014
Rated 4 out of 5 by WellTraveled99 This is a great hotel, well located
The hotel is very nice, well located for shopping, and food and it has a very nice pool, hot tub, cold tub, steam room and sauna.
June 24, 2014
Rated 4 out of 5 by MingOC good location
close to shopping and food
June 22, 2014
Rated 5 out of 5 by Terence125 Staff in front desk is sincere and responsive
The response from the staff in front desk is prompt to my check-in and also sincere to acknowledge to my request
June 16, 2014
Rated 3 out of 5 by dayoff good follow up
instead of the usual location, I decided to give this property a chance. nice property with great shopping and dining options available just steps from the hotel (other than the lounge, which I used only once, I can't speak for dining options at this hotel). Some billing issues at the end, front office staff/managment were great with quick follow up and tried their best to resolve the issue asap. If weren't for the billing issue, would've given higher rating.
June 24, 2013
Rated 4 out of 5 by Janti Nice Stay
I enjoyed the stay in Four Point Sheraton Shanghai. It's a bit disappointed the swimming pool was not available during my stay.
May 31, 2014
Rated 4 out of 5 by KY52 Practical, with good quality/ratio price
Good quality ratio price
Practical, close to our office
Proximity with Daning shops and restaurants is a plus
TV offering could be improved
More shops oppen later in the Lobby would be nice
May 10, 2014
Rated 5 out of 5 by Nickwoo great features
Excellent room configuration
May 8, 2014
Rated 4 out of 5 by DaHai99 This hotel's room has been renovated
The SPG room has been ronovated with the nice furniture and comfortable sleep facilities.
April 29, 2014
Rated 2 out of 5 by ShanghaiNoon13 Disapointing compared to other Sheraton Hotels
cleaning lady barged into my room. manager called 5 times but couldn't speak English, They wouldn't exchange USD for RMB, then they called to me that I checked out a day early even though I didn't and they never registered me as being an SPG member and charged me for internet service.
November 18, 2013
Rated 5 out of 5 by leo123232 very helpful and accommodating staff
very late check in and very courteous staff
very friendly and helpful
November 11, 2013