Rated 1 out of 5 by Unhappy1111 Not good
We had room 320, when I checked in the front desk attendant told me it was the second to last room left so I asked what the rate was, as I am a CPSA member. I had a bath that night and afterwards the maintenance man came and knocked on our door and told us water from our suite was leaking into the suite below. We went and looked at the tub and there was a HUGE crack in it. When we mentioned this as we were checking out the front desk people told us they already knew about that. Also we tried to sit on the couch and watch TV but that part of the room vibrated intermittantly (more "on" than "off"), which we mentioned when we checked out as well. When we checked out they told me the rate for that room was $30 more than what I had been quoted & I told them if I had been quoted that high rate I would NOT have stayed there, as that rate was too high for my company to reimburse me for. They did not seem to care, and charged that rate anyways. Overall terrible experience.
August 22, 2014
Rated 5 out of 5 by DeeKay29 Great overnight stay
Comfortable, large room. Great place, reasonable rate.
August 20, 2014
Rated 4 out of 5 by Airambc77 Big rooms
The two queen bedroom was huge!
Great beds,towels,bathroom,air conditioner, really nice to have 2 free bottles of water…
Felt very safe in this hotel.
Surprise! there is a pool in this hotel, but NO WHERE does it say there is one on their website, so we didn't bring our bathing suits.
Only other concern was that the carpets in the room felt sooo gross they really need to be cleaned.
August 18, 2014
Rated 4 out of 5 by Guest0814 August 2014
Hotel was clean and staff responsive and friendly.
August 14, 2014
Rated 4 out of 5 by Don33 I Had Everything I Needed
I liked the way the room was thought out and built. The room was clean, the staff was professional and polite,the food was good and I had everything I needed. I also liked the idea that this particular room wasn't fancy,which kept the room rates affordable. I would most definitely recommend your hotel to everyone I know and I will for sure be back for another enjoyable stay.
August 13, 2014
Rated 5 out of 5 by spaz1234 staff
The evening crew at the front desk were great. Made me feel very welcomed.
August 11, 2014
Rated 1 out of 5 by Wikk11 Orrible
Not even checked out yet and I'm fed up! Right from check in it's been nothing but problems. Put us in a room that wasn't even cleaned. Went to use the pool and the water level was down about a foot. Hot tub was the same only worse because the jets weren't even covered by water. When we went to the front clerk she said it was because of the kids splashing! On our first day they called our room to ask our name. When we left the room and came back the keys were deactivated. Same thing on day 2 and we were told they 'timed out.' I'm ready to cancel and move to another hotel tomorrow! We stayed here last year and enjoyed it but I won't ever be back!
August 10, 2014
Rated 4 out of 5 by LBavin Home away from home
This hotel is quiet and always allows for a great nights sleep on the comfortable beds.
August 9, 2014
Rated 4 out of 5 by Ernie0026 Nice Clean rooms
We were a bit disapointed that you did not have a continental breakfast, and the breakfast you had was expensive.
August 5, 2014
Rated 5 out of 5 by deault60 exceeded expectations in all categories of comfort and professionalism by staff
wonderful, courteous guest services and friendly room maid services. pool and hot tub hours allowed accessibility at long hours. rooms large and home y, air conditioning great.
August 5, 2014
Rated 5 out of 5 by 955Ken Very Nice
Very nice - Good location -- Close to the 2 major highways
August 1, 2014
Rated 4 out of 5 by njgg Overall good
The staff were fantastic when I needed to make changes to my reservation. I've stayed here many times before and have not had any problems. Only issue this time was being double charged for the stay. The timeliness to resolve is not timely at all so I've had to dispute the charge through my credit card company.
July 28, 2014
Rated 3 out of 5 by 416YYZ Needs Improvement
This week I've stayed at Four Points Kelowna, Kamloops and Prince George for comparison.
The low build quality of the hotel, room and washroom stands out here. Paper thin walls, doors and low end bathroom fixtures in an unusually small washroom.
The lack of 40" up to date HD TV screens stands out. Also, no Telus HD digital box either this is mandatory today!
July 25, 2014
Rated 5 out of 5 by marley1 The staff is awesome
The staff at this hotel went way beyond what would ever be expected from a hotel. We were celebrating our granddaughter's 10th birthday and they went so far as to try to arrange a spa treatment for her. I wish more hotels made us feel as at home. They even lent me a cord for my I-Pad. It truly felt like a home away from home.
July 12, 2014
Rated 5 out of 5 by ahappyone Staff excellence
staff recognition, willingness to accommodate, friendliness,
July 9, 2014
Rated 5 out of 5 by PFC2 Very clean and appealing.
Hotel staff was very friendly. They even extended the hours for my wife and I to use the Jacuzzi after a long day on the Alcan. What a great stay!
July 7, 2014
Rated 4 out of 5 by PassingThrough2 Good for a brief stop
Not a fan of hotels that don't offer decent breakfast to the guests. Location was good but does not meet the basic needs of most travelers.
July 6, 2014
Rated 4 out of 5 by RayJay1956 Good Quality Hotel
Good checkin. Rooms clean and comfortable.
June 30, 2014
Rated 4 out of 5 by AGGG delightful hotel
This hotel was top notch. The staff equally so.
June 23, 2014
Rated 5 out of 5 by Elly55 The Desk Clerks and the Manager are very friendly and accommodating
We rolled into Prince George late Sunday evening without a reservation. The Desk Clerk was very friendly and accommodating. The room he chose for us was just right. We were not able to spend much time in the hotel room because we were on the road the following morning by 9:30 am but, what we saw of the hotel was great.
June 10, 2014
Rated 5 out of 5 by Wearytraveller2014 Quiet Stay
My stay in Prince George was quite enjoyable. The hotel was neat and clean. The rooms were nice. The only issue I had was the weak menu and short hours in the lounge.
May 26, 2014
Rated 5 out of 5 by gordo54 Very helpful and pleasing staff
It's a consistently clean and well-kept hotel in Prince George, BC... the staff are all very eager and able to help with any questions or concerns, and work hard to uphold the top-notch quality of the hotel.
May 11, 2014
Rated 4 out of 5 by Seren Easy access
May 5, 2014
Rated 4 out of 5 by Shep2 A step above & Super Comfy Beds
I stayed at this property for 2 nights and found the beds (Pillow Top I suspect) to be be oh so comfy. Fell asleep right away. Facilities were well maintained. I was caught a little off gaurd at breakfast as my first 2 stays at another chain were included. That being said, the variety and quality of food was above par so....
Definately my new preference for PG!
May 3, 2014
Rated 4 out of 5 by Gisi great friendly personable staff, make me feel at home
Thank you for the wonderful friendly and personable staff. Everyone makes my stay at your hotel feel like my home away from home. It is such a pleasure to come and stay here.
April 28, 2014
Rated 5 out of 5 by TNTimber Staff and bedding
Excellent beds with enough pillows. I had a great quiet sleep, as usual. Friendly and helpful front desk reception. The chef made Eggs Benedict for me even though it was not on the menu.
April 28, 2014
Rated 5 out of 5 by freddyb This Hotel has Excellent Service
The front desk person "Lisa" did a fantastic job straightening out my reservation and ensuring things were excellent for the remainder of our stay.
April 23, 2014
Rated 3 out of 5 by backout needs some work
First time staying at this hotel. Quite disappointed because of plugged sink and the movie we ordered quit in the middle. Needed to phone the front desk 3 times. Not exactly my idea of a night away.
April 23, 2014
Rated 5 out of 5 by ahappyone This Hotel has excellent staff
I was recognized by the staff, reception and general manager. Friendly, courteous and helpful.
January 25, 2014
Rated 5 out of 5 by Joakk Great Staff
I found the staff at this site extremely helpful and friendly. I would like to highlight Cordell and Lisa at the front desk, they were efficient, accommodating and friendly. Not once in all the questions and changes I had to make did I feel like I was bothering them. I would also like to thank Julie in the cafe for making me feel at home and for helping me with my take out breakfast tray, It was awesome.
I have stayed at many SPG hotels and these folks are up there with the best.
October 26, 2013