Rated 4 out of 5 by Robyn Lights above bed didn't work
The room was great but the lights above the bed didnt work.
August 3, 2015
Rated 5 out of 5 by Tonya03 Hanging with the (little) girls
As usual, I was treated in a friendly and welcoming manner at the front desk. Check was quick with out issues. Every hotel employee that I came in contact with was pleasant with the exception of an older gentleman who was at the pool(Natale I believe). I was there with four tweens for a birthday slumber party. Every few minutes (it seemed) he was complaining or reciting rules. Killing our fun. I felt I couldn't relax because I was being forced to micromanage the girls who were just playing like any child would. Besides this experience we loved the hotel! EVERY employee from the front desk personnel, room service runner,housekeeping personnel were great! Looking forward to my next visit.
August 2, 2015
Rated 5 out of 5 by Krusader04 comfort
Stayed here for my recent trip to boston. After researching this hotel was by far the best. its very clean. Room and bathroom was exstremely clean. bed and pillows was super comforable, hotel staff was great. will be staying here again next time in the area. was very close to Gillette Stadium. The gym was nice and the pool staff was great!
July 9, 2015
Rated 3 out of 5 by Ben2012 good location
Second time staying at this property, and I chose it because of its location and proximity to shopping, restaurants, and transportation.
July 7, 2015
Rated 5 out of 5 by darkevil29 Greatest stay ever
The moment we arrived and got to our room. I was excited to be there. The hotel is beautiful and clean. Although I didn't use the pool or gym they were clean and nice. The staff was great with our TV issue and room service.
June 28, 2015
Rated 5 out of 5 by lizonthelam I was very well treated
All the staff were very polite and helpful including the person cleaning the fitness room and the life guard at the pool. My room which was in the non allergen section was big and lovely with a comfortable side chair and a very nice bed. I slept well and look forward to returning.
June 14, 2015
Rated 5 out of 5 by Joel654 Great Service and Cuisine
I came to this hotel for a conference. I was extremely impressed with the politeness of the food and beverage staff as well as the amenities provided. The food was well presented and creative and the refreshment area was fully stocked with coffee and tea, soft drinks, juice, and a very creative assortment of fresh fruit, and desserts.
May 22, 2015
Rated 5 out of 5 by SEM78 Wonderful hotel
I have been coming here regularly for work for the past 7 months. I cannot say enough about what a positive experience I've had at Four Points, Norwood.
I've been staying in the "pure zone" section of the hotel. The rooms are very clean and extremely comfortable. I have been sleeping so well.
Each time I come I am greeted by friendly, pleasant, and efficient front desk staff.
Parking is free, there are free water bottles and coffee in the room, and breakfast is included. The breakfast is wonderful - fresh seasonal smoothies daily, healthy oatmeal, and nice eggs made to order on the spot.
The scene at One Bistro, the hotel restaurant and bar, is festive and fun. The food is excellent - everything from the fish and meat to the salads and original desserts. The bartenders and servers are ALL lovely!
I feel very at home here and I'm grateful for such fine service. It's very clear that the hotel runs smoothly without a hitch.
I will be back, monthly!
April 14, 2015
Rated 5 out of 5 by akfjbvdfkbva Excellent service
This hotel serves all the needs I could want in a hotel.
March 30, 2015
Rated 4 out of 5 by Lamos34 Overall very strong
Beautiful public areas. Amazing restaurant One Bistro. You know it's good, because locals from the area even come to eat here.
Staff responsiveness was very good, very helpful with train schedules,mean information, informed us of starwoods new partnership with Uber too.
Had a poor lifeguard at the pool who did not enforce minimum age in the hot tub. It became overrun with small children splashing and screaming. Also was a shortage of towels in the pool area.
Our first stay not on an SPG floor in a hotel that offered one since being elite. Was disappointing, however we were in the purifier air rooms which were pleasant enough.
Decor is a bit dated and too many scuffs on the bathroom mirror and old style uncomfortable bathroom tiles for my taste. Location is very easy to get into boston Back Bay and North station (sadly not south station though).
Would return again if not staying downtown.
March 22, 2015
Rated 4 out of 5 by Donna01 Great location
I reserved 5 rooms for my children, daughter-in-law, grandchildren, girl friend, her family & myself. We were a party of 18. The staff was very accomidating, the rooms were a good size & clean, we had lunch at their resteraunt, One Bestro, food was great along with their staff. They were very accomidating with room service. Everyone had a great 2 days, especially the kids as we have had extreme snow fall since 1/24 and 6 snow days from school closing.
February 18, 2015
Rated 5 out of 5 by MariaD Excellent staff.
We needed an early arrival and they were able to help us as we were traveling a distance to a Bat Mitzvah reception at the hotel and needed to change our clothes. The front desk staff was extremely kind in accommodating us. Thank you.
January 19, 2015
Rated 3 out of 5 by Tibbers Bed Was Amazing - Room & Food Not So Much
I stayed at this hotel because of friend of my boyfriend was having his wedding reception here. The ballrooms were amazing! The food on the other hand was not up to par. Our room was SO SMALL! Even with a queen bed it was extremely small. The bed however was really comfortable. I fell asleep in no time. The hotel is also hard to get to. That road is ridiculous. You can barely see the hotel from the road. I know it took us about 15 extra minutes if not more to find the place. Overall the best thing about this hotel was the bed. The service was average for what you expect these days. The food was below average for me.
January 2, 2015
Rated 4 out of 5 by Angel856 Great facility and service
My husband and I stayed over one night to attend a wedding and reception. I called early on the morning of the wedding to see if we could check-in early. I was told that our room was clean and waiting for us, so we could check-in any time. From the minute we arrived at the hotel, the staff couldn't have been nicer or more attentive.
Our room was clean and comfortable. Great food at the reception and breakfast the next morning. Our only complaints were that the pillows were soft and we couldn't seem to regulate the heater, so cold air wasn't blowing on us.
December 29, 2014
Rated 5 out of 5 by JeanettaP Great Accomodations
I arrived on Friday for a two day Conference. The rooms were very clean and modern. The staff were all friendly and very responsive. The food was good and the internet and parking was free. They had an inside pool area and a life guard. They also had a clean exercise room. I thoroughly enjoyed my stay and will definitely return.
December 9, 2014
Rated 5 out of 5 by Melina The comforts of home
The room felt as if I was in my own bedroom.
December 6, 2014
Rated 5 out of 5 by ElleJohnson I love staying while on business trips!
Everyone is very kind and helpful.
I have everthing at my fingertips!
Wi-Fi, breakfast, room service!!!
I have been staying here since March 2013.
Thank you for everything!
November 20, 2014
Rated 5 out of 5 by MikeNJ Excellent Staff
Hands down the best hotel for business or family travellers in the area. The location is convenient, the deluxe rooms are spacious, clean and comfortable, facilities and food are good but, above all, the staff at this hotel are outstanding. From the top-notch shuttle van drivers to the friendly desk staff to the amiable giant guy who makes the breakfast omlets, they all go out of their way to be helpful and welcoming.
November 19, 2014
Rated 5 out of 5 by Justine1 Business Travel
We really enjoyed our stay. The food at the restaurant was very good and the accommodations were comfortable. I would stay again.
November 14, 2014
Rated 5 out of 5 by groupone group
hotel was very nice and staff very friendly
November 9, 2014
Rated 5 out of 5 by tvh582 Great hotel for Business South of Boston
Really great rooms and dining experience during a business trip in the middle of a Nor'easter. Great staff as well.
November 8, 2014
Rated 2 out of 5 by chief1531 Noisy room
the noise in room 222 is terrible. Very poor nights sleep from the noisy hvac unit to what seemed like water running either upstairs or in another room was nuts.
November 3, 2014
Rated 3 out of 5 by NotAloftFan Average, perhaps outdated
Average, decor a bit outdated. AC had water problems and leaked. Staff was outstanding in responsiveness and pleasantness, took care of issue quickly. Had an umbrella on hand to let me borrow (for outside rain, not inside room).
November 2, 2014
Rated 5 out of 5 by Gene55 Beddings
Your bedding ensemble are always fresh and clean. Pillows are very comfy.
October 29, 2014
Rated 5 out of 5 by RFJLAW Overnight Stay
The staff was extremely helpful and gracious and the meal first class. Lovely heated pool kept my 5 year old granddaughter happy as can be.
October 27, 2014
Rated 3 out of 5 by KSHER2014 Mediocre
I stayed in a suite on the 8th floor - there were 2 baths, and both were showers, was expecting a bath tub. The water pressure in the bath faucet was very bad - I measured, it took over 1 minute to fill a glass.
The lights in the room were all old fashioned and dim.
October 25, 2014
Rated 4 out of 5 by Bill99 Great hotel and Conference facilities with good food and service
The hotel accomodations are good and they have the Pure Rooms for added comfort for those with allergies. Very convenient for people attending conferences at the attached confernece center. Food abonds and is good!
October 24, 2014
Rated 4 out of 5 by DKGrandma One Bistro restaurant
While the food at One Bistro is very good, the service is lacking. We were there for 2 different meals and both times the wait was excessively long. Definitely needs improvement.
My stay at the hotel, otherwise, was very pleasant.
October 17, 2014
Rated 3 out of 5 by Lisa547 No sleep
While the room was comfortable, there were several weddings (and maybe other events) going on at the hotel this weekend. Saturday night we did not sleep at all because of the drunk and extremely loud people in the hallways all night long. Our party had a wedding to attend on Sunday and needless to say, we were all exhausted. We were all on different floors and all got no sleep. We did call security throughout the night. The next morning, the front desk didn't offer anything as an apology. This is not good customer service.
October 14, 2014
Rated 4 out of 5 by Suzie21 Enjoyed my stay
Except for the fact that the bed was too soft for my liking. It felt like sleeping on marshmallows. And, could have used 2 bottled waters instead of 1 bottled water for 2 people.
October 13, 2014