Rated 5 out of 5 by ELaineQ Beautiful hotel
Hotel room was nicely decorated and very clean. Staff was friendly and restaurant nice. I would definitely recommend this hotel. I don't think you will be disappointed.
August 22, 2014
Rated 5 out of 5 by jorchm Excellent Stay
Was nice to be back to this property.My expectations were surpassed in this stay, I was arriving to Edmonton and wasn't expecting to stay overnight. I booked the room on the way to the hotel and found that my room was upgraded and was ready for me when I arrived. The room in which I stayed was well appointed, spacious and comfortable. The Jacuzzi and living room in the suite made a great difference . I caught up some sleep and rest after a 10 hour flight from Europe. The restaurant, fitness center, pool and hot tub were working properly. Common areas were kept tidy and hallways were cleared of garbage, trays and room service carts.
November 8, 2013
Rated 5 out of 5 by kranny Excellent Hotel
On walking in to the lobby I could tell that the hotel was top notch. Very modern and clean. Everything you'd expect from a Sheraton. I was greeted as and SPG member and given a complimentary upgrade, which, always makes a guest happy. The room was fantastic too. I'll be coming back for sure.
February 6, 2014
Rated 5 out of 5 by jorchm Nice to be back
After a long overseas flight, it was very nice to see that my favorite suite was waiting for me. SPG recognition at it's best with flawless service and good value for the amount paid. Their junior suites are roomy and comfortable. Jacuzzi suites are a plus, specially when Swimming pool area is busy with kids and teenagers. It was nice to relax in the comfort of my room. The Whitespot Restaurant has nice options for breakfast and dinner, with a Sports bar and Dining Lounge. This Hotel Has underground parking lot for guests, a nice perk in the winter time and in the hot summer days. Close to South Commons Mall and 10 minutes away from Edmonton International Airport, it's a perfect option in the city.
May 13, 2014
Rated 2 out of 5 by handyman Nice place BUT......
We stayed there approx 1 yr ago and were very impressed. This time passing thru Edmonton I insisted on staying there again even though I could have found a better rate. I was disappointed to see how poorly the beds were made up and cleaning of room didn't compare to our first stay. Free coffee is offered across from the elevators....but is it ever disgusting coffee. Nice place.....but they need to look at detail on certain items. Staff was great.!!
September 6, 2014
Rated 5 out of 5 by Yker Well appointed
Very nice hotel, very nice finishings. Bathroom sink stopper was broken, otherwise all was good. I will stay here again.
September 9, 2014
Rated 5 out of 5 by Gloria52 Great Hotel!!!
Love staying at this venue.....was disappointed that at this time does not offer a government rate
September 9, 2014
Rated 5 out of 5 by jorchm Excellent Choice close to the Airport and Shopping Areas
Greatly satisfied with the SPG member recognition and the over all experience. This is a new property, therefore the rooms and other areas are flawless. The swimming pool, hot tub, sauna and steam room are a plus and are kept well maintained. The gym is pretty basic, but enough for having a good workout. Complimentary Coffee and Tea is offered all-day long next to the lobby. The restaurant in-site offers a good selection of food and beverages, but room service is not 24 hours, which is a bit of an inconvenient if you arrive late from a flight. The hotel is located next to Highway 2, 10 minutes away from Edmonton International Airport and less than a mile away from South Commons Shopping District. It's the best choice for a stay in a shopping trip.
June 27, 2013
Rated 5 out of 5 by MediaConsultantHeather Best Hotel Beds Ever!! Friendly staff!!
I always stay here for business each month for about 3-4 nights. Beds are super comfortable, the staff is always really friendly. They are prompt and courteous and the underground parking was glorious in the winter months.
Love that the white spot is attached to it-fairly good food. The staff there is really friendly as well. I usually end up with the same girl for my room service and they even brought my lunch up early.
They are always accommodating and I have never had an issue with another guest being too loud in the many months I have been coming to this location. Highly recommend. Almost at gold SPG level. Looking forward to the benefits!
July 6, 2014
Rated 5 out of 5 by Fraze Great stays
I have stayed at this location twice recently .It is an excellent alternative to Leduc / Nisku area for pre or post air travel and as an Starwood owner ,it is also nice to have a hotel in this area to utilize .Staff have always been really friendly and helpful,rooms nice a clean and the underground parking to beat the winter cold has been a bonus. White Spot restaurant in house or upscale CHOP steakhouse nearby have great food. .Can't go wrong at this location.
December 30, 2013
Rated 5 out of 5 by SpielMaus Comfort And Cleanliness At Its Best
Naturally friendly staff and very clean, spacious, well-appointed rooms complete with amenities and facilities (e.g. fridge and microwave). The rooms are so clean, you can smell it. Our pick-up was at 4:40 in the morning and upon getting off the elevator there was freshly brewed coffee waiting at a self-service counter and again, smiling staff. Highly recommended.
August 25, 2014
Rated 5 out of 5 by Fortune Outstanding
This hotel exceeds expectations in everyway. The staff are the friendliest and most helpful I have ever met. The hotel design is beautiful, modern and trendy. The beds are the most luxurious you have ever slept in. The facilities are wonderful as well. Free Wi-Fi, Underground Parking, Swimming Pool, Fitness Center. Very accomidating wether it be for a business or pleasure trip. Will always stay here when I am in Edmonton.
January 16, 2013
Rated 5 out of 5 by WAMYK Great location, great hotel
This was my second stay at the Gateway property and it was just as good as my first. The hotel is new and very nice, in the perfect location for anyone who has a vehicle and not needing to be downtown. Close access to main roads, airport, and only a short drive to downtown. My favourite is how close you are to south Edmonton Common (not to be missed for shopping). The hotel is very quiet and the staff are excellent.
December 3, 2013
Rated 5 out of 5 by RiderGuy Very nice but needs lights
My first stay here for a week was very good overall. As a lifetime Platinum I was upgraded to a nice room with a glass wall separating the bed from a sitting area. 2 large TV's.comfy bed, good work area. But the Starwood designer forgot that people have to see in their rooms after dark!
In the whole room there were only two lamps on the bed tables and one on the desk! You could sit on the couch but could not read because there was no light! Not one!
Called the front desk and found out they have them on order but don't expect them for a couple of weeks. Management has heard about it big time and offered some points in lieu. Nice touch.
Just shows that these so called designers don't understand the traveler. Looks instead of function.
Also pool area was very cool! Water ok but only about 15C air temp. Chilly.
I will however stay again on my next trip. Just some kinks to be worked out. Underground parking is great.
October 29, 2012
Rated 5 out of 5 by LgLg Very Comfortable with heated parking!
Came up on business by car. minus 27 Celcius outside and heated underground parking!! Beaut!
Great high speed internet, comfy beds, but note to Hotel Management......please have a television channel and program guide placed on the tv system . VERY annoying to have to flip through channels one by one to look for a specific program.
January 30, 2013
Rated 2 out of 5 by coldlake22 dissapointed
We had to sleep with lights coming in through the so called blinds all night after arriving in by plane at 1am. I mentioned it to the girl and is was shrugged off her shoulders. Not impressed.
April 22, 2014
Rated 5 out of 5 by Kimberrr Wonderful kind staff in every department of the hotel.
Amazing stay and the most comfortable pillows and beds. Can't wait to stay again.
August 26, 2014
Rated 5 out of 5 by Funati Surprise Surprise
Due to a major sporting event the downtown hotels were full so I stayed outside the city at the new Four Points. Great facility, very quiet, very comfortable and with the Anthony Henday right outside I was close to everything. Highly recommended if u don't need to stay in town.
March 10, 2013
Rated 5 out of 5 by helene1989 perfect!
Very friendly staff, clean contemporary rooms with the most comfortable bed ive ever slept in. Very sound proof walls, we never heard any other guests during our stay. Will definitely be staying here every time we come to edmonton!
January 12, 2013
Rated 5 out of 5 by Naila Excellent place to stay
Best on the south side of Edmonton. Loved everything during our stay welcoming staff, excellent fitness facility, room very clean .
Dint try the whitespot restaurant but will try next time.
January 16, 2013
Rated 5 out of 5��by ftm123 Great Hotel
I have nothing bad to say about the hotel. We had a great stay. Close to South Edmonton Common shopping. Beds were amazing. Room was clean and comfortable.
November 14, 2012
Rated 3 out of 5 by marmstr Usually the hotel is great but this time...?
I've stayed i this location quite a few times and never before have i had any issues at all. I travel with work every week and always stay with the Sheraton. The staff, facilities and location for this hotel are all excellent.
However on this night they were relaying the car park. Not only could i not find anywhere to park when i got ac to the hotel I was then kept up all night by the sound of the guys working overnight?
why take on such a big project in one day and overnight? really? It just didn't make any sense at all. Would it not have been more considerate to those guests staying to do the work during the day even if it took an extra day?
September 16, 2013
Rated 5 out of 5 by Gary101 everything was great
the only suggestion would be to provide more info on the heating/cooling system
September 19, 2012
Rated 4 out of 5 by HETS Good hotel, but service is sliding
Stayed few times a year since hotel opened. Excellent service before, but definitely showing going downhill. Weekends of July 20, and July 25 showed the front desk service needed lots of improvement. Booked room with 2 Q beds right at hotel on check-out July 21, showed on spg account as 2 Q, still showed only king bed in hotel computer.. Being asked numerous times "did you booked 2Q while staff fixing the problem. Problem solved with hassles, which should not have happened. Front desk staff definitely need more training on dealing with customers.
July 29, 2014
Rated 4 out of 5 by LaurenandDom Friendly Staff
I can't remember the name of the lady that checked us in but she was amazing! Good stay, enjoyed it.
August 22, 2014
Rated 5 out of 5 by nyee Comfortable clean hotel
Very convenient even if south end of Edmonton as off Gateway and Anthony Henday, near South Commons. Clean, spacious without being luxurious. Nice room, bathroom, work out facility. Excellent family resto White Spot attached.
August 19, 2014
Rated 5 out of 5 by DrBob1 Always Our Go-To Hotel
In ten or more stays, we have always been pleased with front desk staff, rooms, and cleanliness. This is a fine place for a generally quiet, almost always trouble-free stay in Edmonton's South side. Well-insulated from nearby road and railroad noise, supplied with free underground heated parking, and staffed by good-hunored and very professional young staff at the front desk, this new hotel works smoothly.
August 12, 2014
Rated 4 out of 5 by MrGreenSlingger The hotel was almost perfect
The hotel was almost perfect. Very clean, quiet, comfortable, ...etc. I wouldn't change anything except the shower floor is very slippery. I wouldn't want this beautiful hotel to suffer a lawsuit when a guest slips and gets injured. Aside from this small issue, I highly recommend staying here and would definetly come back.
August 12, 2014
Rated 4 out of 5 by Globalcindy American in Edmonton
Hotel did not have a shuttle service from the Edmonton Airport. Plane arrived late; rental car agencies were not open. The limo service overcharged for rate of $55 to take me to hotel. Then next day, Taxi charged $35 to return to get rental car.
Carpeting in the hallways need cleaning.
Hotel offered a complimentary breakfast coupon.
August 11, 2014
Rated 5 out of 5 by Willow1985 Beautiful hotel
This is my favorite place to stay in Edmonton South. Exceptional service!
August 16, 2014