Four Points by Sheraton

フォーポイントバイシェラトン北京,海淀ホテル&サービス付アパートメント

  • 中国
  • 100097
  • 北京,
  • 北京
  • Tower 1, 25 Yuanda Road,
  • Haidian District
  • マップ

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Rated 3.4 out of 5 by 15 reviewers.
Rated 5 out of 5 by good hotel and good staff frankly speaking this hotel is nice and good and the breakfast and buffet all is very good room is very nice and comfortable service and staff very helpful , location have many supermarket can enjoy free time , so in all this hotel is good 2013/04/12
Rated 5 out of 5 by Very Good Choice in Haidian This was a brief stay for an event in Haidian district. The hotel works very well. Good facilities, very nice room upgrade, extremely comfortable bed. Helpful and attentive staff. The only slight fault was the pretty ordinary breakfast buffet..not really up to standard. Otherwise a great experience 2012/11/03
Rated 5 out of 5 by This hotel values SPG members tremendously I have stayed at this hotel numerous times over the past several years. It has delivered excellent all around services consistently each time. The staff were very attentive to my every needs and issues very resolved quickly with gratitude. This is the best Four Points by Sheraton I have stayed over the past decades in US and in China. It is also the best value to redeem SPG points at this hotel. 2012/08/13
Rated 5 out of 5 by like it! I stay this hotel for two days and all of the associates are really friendly. Especially I the easy going automosphere and would stay here next time when visiting Beijing. 2011/11/23
Rated 4 out of 5 by Good managers but staff lacks training I stayed here one night and was recognized for my platinum status. Manager Nina was very attentive and took care of us nicely. However, when Nina was not around, the rest of the staff members seem to lack training and did not follow through on items we requested. We requested an HDMI cord to plug into the wall socket where HDMI port is clearly shown but no one knew what HDMI was. Worst of all, they did not find time to understand our request. In the end, Nina had to come and explain to us that they do not have such an item. Which is fine if the earlier service personnel had attempted to understand what we wanted and told us they did not have it. The first room we checked into had horrible smoke odor even though the room was clearly situated on a non-smoking floor. They quickly switched a room for us but I was surprised that someone had smoked in a non-smoking room and nothing was done to clear the air prior to us checking in. Lounge is good and service in the lounge is very nice. Overall, the hardware is good, facility is well maintained, but staff members need to be better trained. Nina was great and we must recognize her for what she did to help us. However, she is just one person and cannot possibly help everyone. Restaurant on the ground floor is nice, buffet is plentiful. For the price we pay, I'd say it is ok but not the best. We were, however, impressed by restaurant manager Gary. Gary is courteous and is very attentive to detail. He is also asking guests for their opinion and ways to improve. His desire to help guests is genuine; his desire to improve is sincere. 2014/01/20
Rated 4 out of 5 by Room for improvement but overall effort has been positive I stayed here one night and was recognized for my platinum status. Manager Nina was very attentive and took care of us nicely. However, when Nina was not around, the rest of the staff members seem to lack training and did not follow through on items we requested. We requested an HDMI cord to plug into the wall socket where HDMI port is clearly shown but no one knew what HDMI was. Worst of all, they did not find time to understand our request. In the end, Nina had to come and explain to us that they do not have such an item. Which is fine if the earlier service personnel had attempted to understand what we wanted and told us they did not have it. The first room we checked into had horrible smoke odor even though the room was clearly situated on a non-smoking floor. They quickly switched a room for us but I was surprised that someone had smoked in a non-smoking room and nothing was done to clear the air prior to us checking in. Lounge is good and service in the lounge is very nice. Overall, the hardware is good, facility is well maintained, but staff members need to be better trained. Nina was great and we must recognize her for what she did to help us. However, she is just one person and cannot possibly help everyone. 2013/09/15
Rated 4 out of 5 by It is not good for SPG Platinum Whatever you stay one night or more nights and any season and any date ,the room upgrade for Platinum benefits to standard suites is never for you because they always say "sold out". 2012/08/23
Rated 4 out of 5 by Four and a Half Points A little about average Four Points. One of the best hotel located at Northwest of Beijing. However, it is a bit overprice as well. One can choose other properties with similar price but higher in standard. 2012/08/05
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