Rated 5 out of 5 by Heretothere Travelling
Travelling across Canada we stopped at many hotels. Sheraton Calgary West was clean, friendly, had many amenities and was close to our destination, Calgary Olympic Park.
August 8, 2014
Rated 5 out of 5 by xf147 Great place
Excellent room, quite and spacious with good ammonite sand great access to various Calgary sites.
August 5, 2014
Rated 3 out of 5 by Shan411 Hotel has great restaurant.
The hotel has a great restaurant.
August 5, 2014
Rated 4 out of 5 by Cogil Hotel experience
Staff were friendly and helpful. Parking is easy and accessible. The wine list in the Grill was very limited however the service was good.
August 4, 2014
Rated 5 out of 5 by Doug2014 Great location for my needs
Hotel location was great for my needs. Staff was always very friendly and answered my questions.
August 4, 2014
Rated 4 out of 5 by peony very accommodating
..Very attentive/accommodating front desk staff...always very welcoming. All staff friendly/professional and helpful. ...Would definitely recommend this establishment. We chose it for location but it's much more than that.
August 3, 2014
Rated 4 out of 5 by Danwen CALGERY OLYMPIC PARK VISIT
Hotel was very central to Canada Olympic Park for meetings. Clean rooms, friendly staff, good meals. Great visit.
August 1, 2014
Rated 5 out of 5 by Libra76 Lots of room
Our family LOVED this hotel! Lots of room, comfort, tvs and great waterpark. We also loved the location. We will definitely recommend this hotel to others.
August 1, 2014
Rated 5 out of 5 by Fsjmike Home away from home
I have stayed numerous times at this property and each time I am treated as if I were the most important guest the hotel had. Staff are always attentive and respectful and welcome be back - not just the front desk staff, but maintenance and housekeeping staff as well. The smiles are sincere. I highly recommend this hotel.
July 30, 2014
Rated 4 out of 5 by WSSSAS Hotel had Extra $10 fee
I was somewhat upset that we were charged an additional $10 for the third person's breakfast, because when I booked the room I indicated that it was for three adults and was offered the breakfast included package for $159.00 plus taxes. I WAS NOT TOLD ANYTHING ABOUT AN ADDITIONAL $10 FEE FOR THE BREAKFAST UNTIL I GOT THERE
July 29, 2014
Rated 5 out of 5 by GabriolaPat Great spot for our family reunion/wedding?
We had about 25 of us from out of town for a wedding and a small family reunion. We found the staff very helpful, the Lounge was lovely, good pizza and house wines. Our air conditioning was not responding and we could not open the door because we faced the highway and so it was a very hot sleep (it was very hot outside too). We would definitely stay there again.
July 28, 2014
Rated 4 out of 5 by Jay322 Short Stay
We stayed at the Calgary Sheraton Four Points while attending a family reunion. It was the perfect venue, close proximity to family events.
July 29, 2014
Rated 4 out of 5 by Beatnik Had a good stay
Pool with that slide is cramped
July 28, 2014
Rated 4 out of 5 by applebob Stampede.. Drunk kids kids kids....
I have learned not to expect peace and quiet during Stampede. My stay at the Four Points Calgary West was probably the worst experience I have had at any hotel ever.
Drunk 18 year old people banging on doors, demanding to be let in. Party central on the 3rd Floor all night long... I probably got a total of 2 hours sleep between being woken up every 15 minutes with someone screaming or pounding on doors from midnite to 6am. A disaster, I got up showered and left.
Also the tub drain in rm 339 needs to be looked at. Takes it;s time drain and doesm't keep up with the shower's water flow. I don't like showering while stand in rising water... almost don't need a plug.
July 7, 2014
Rated 5 out of 5 by RadRunners Awesome Hotel
We stayed at this hotel as it was across the street from the Olympic Park where we were doing the Color Me Rad Run. This was by far the most impressed the three of us had felt from a hotel experience. Everything was awesome, from the man at the reception desk, to the quality of the rooms (size of rooms), cleanliness, quietness of room (considering the highway), 24 hour access to a "snack shop" and the efficiency of the staff when we had a problem with our tv. It is obvious they care about their business. The only thing I rated somewhat low was our sleep, and that was only because the fan was blowing in my face all night until I turned it off. It didn't seem to "kick out" it just kept running and running. It was freezing with it on and hot with it off. But we didn't really fiddle with it much so I'm sure if we had spent the time to adjust the thermostat it would have been fine. Also, if you stay, the Ric's Restaurant attached to the hotel is PHENOMENAL, so good that we actually ate there twice on our one night stay. I would recommend this hotel to anyone! We will stay again and again.
June 30, 2014
Rated 3 out of 5 by Iceman44 Overall Review
Front desk staff was excellent, room was excellent, service in resturant was poor due to lack of staff. Wife's food was excellent and mine not so good. Server did everything to fix problem. Also TV's do not have a guide to show you what is presently on, on the channels offered. We travel a lot and will not be seeking out the Sheraton for future accommodations in Calgary.
July 21, 2014
Rated 4 out of 5 by Donna95 Was not handicap accessible even though it was requested,
We found that the bathroom was very inconvenient for handicapped people.
Having a king bed in the room made it difficult to maneuver a walker around. No "easy chair" was also a feature that was lacking.
The room and bedding were clean, as was the bathroom.
July 23, 2014
Rated 3 out of 5 by ddp2014 This hotel needs a facelift...
We stayed at this hotel for a wedding that was taking place at the Wedding Pavillion. Although it is very close to the venue, the hotel itself could use some updating as it is not as nice as we were hoping for. Perhaps our expectations were too high. There was some delay with checking in as our rooms were not ready prior to 3PM as requested as we were attending the wedding at 4 PM.
July 21, 2014
Rated 5 out of 5 by Patticakes July 2014
This experience at the Four Points Sheraton will be remembered as a great one. The hotel is clean, updated and provides great service.
July 23, 2014
Rated 5 out of 5 by Fun4Family Great location
This hotel is in a great location and it is easy to get to many of the amenities in Calgary.
July 23, 2014
Rated 3 out of 5 by Jackal89 Rooms are Great, Food is Awful
The room was great, walls where a little thin, as we could hear everything the kids next door were doing. The bed was comfy and we slept well. Easily the worst thing about this stay was the RIc's restaurant in the hotel. We went to have brunch before we left, found are own seat as per the sign, only to be told 15min later the we could not sit on this side and had to move. So we moved to the other side of the restaurant and where promptly given a menu and drink which was great. Unfortunately the good service ended there, It took 10 minutes to come back and take our orders, and our sandwiched did not arrive for another 40 minutes. Upon arrival I found mine to be rock hard and the bacon over cooked, my wife's was missing half the of the burger contents(Bacon, onions, and chipotle mayo). We where not even given the option of sending it back because after she dropped the food off, we did not see any servers for 25 minutes when we got the bill. There was a total of 2 staff on the floor and only 4 table occupied so slow/bad service should have never happened. I would only recommend staying here if you are not going to eat in-house.
July 20, 2014
Rated 5 out of 5 by Tyvonne Great for a family of 5.
Great hotel, especially for a family of 5.
July 16, 2014
Rated 3 out of 5 by DissapointedGal2014 DissapointedGal2014
Well If it was not for the front end Gal that I had to sign in with, I would have adored this hotel and recommended it to folks I know as well as clients arriving with my company and social engagements. However the treatment I received and the condescending tone and disrespectfulness has soured my taste of this hotel. I was sad to leave with this result as the hotel itself is visually pleasant and clean, the room set up and furniture was comfortable. W were at this resort for a wedding and I was not the only guest with this complaint at least at our dinner table.
June 30, 2014
Rated 4 out of 5 by carrotontop OK
Overpriced but a good facility
July 14, 2014
Rated 5 out of 5 by TerryYVR Comfort and relax feel
Being staying at this hotel last 6 years and it continues to get better. Room up-grades, hotel interior up-grades -GREAT staff and now Ric's Grill.
High recomend for business and personal travel if you do not want to be in city core.
September 10, 2012
Rated 4 out of 5 by FamilyTravellingHome Worry free stay in Calgary
The hotel room was extremely clean and beautifully updated. The pool and hot tub were also very clean and enjoyable. It was easy to find coming into Calgary from Banff.
July 8, 2014
Rated 5 out of 5 by dre2442 Totally satisfied
Great stay staff wonderful especially Chris at front desk always took that extra step
July 9, 2014
Rated 2 out of 5 by loyalspg86 Unfortunate Disappointment
I have been a Loyal SPG member for 3 years now and have frequently stayed at this particular Four Points hotel, especially in 2009 when I stayed over 20 times. I have never encountered a problem with this particular location, I had always had great service, wonderful rooms and felt my money was well spent. I was looking for a room with a jacuzzi and booked the only available suite with a jacuzzi (for a special night with someone I care deeply for) - presidential suite.
I was informed over the phone of the price - which I had been fully prepared to pay, as well as "its newly renovated so you will love it". When I arrived at the hotel, everyone was very friendly as usual and the check-in was great, when I reached the room, I was not surprised when I opened the door to find it was definitely not a renovated room, which was not a deal breaker for me. As my night went on I found that the fireplace did not work, which I was disappointed about. Much later in the night, I discovered that the jets in the jacuzzi as well did not work, which put a damper on my evening, especially as the jacuzzi was what I was paying for.
I had come down with the intention of having a very relaxing night and morning, sleeping in and enjoying the comfortable bed. I was aware of the construction going on and there was a sign posted in the elevator that stated "construction will be going on from 10am until 7pm", which I was fine with. However before 9am Saturday morning, construction and noises were already going on, which was directly under my room.
Until this weekend, I had very much enjoyed this hotel, but now I believe my loyalty has been compromised. The older style room was fine, however I feel my money would have been better spent else where for this particular occasion, because of the amenities in the room not up to standard or working as well as the construction noise earlier than expected.
I believe I will only stay at this hotel now as a back up plan as I was unfortunately disappointed with my stay.
June 12, 2012
Rated 2 out of 5 by Master12 Oct 3-4, 2013 Stay
1 - No make up of room was done. Had spoken with the cleaner to return at 10:30 and had met him in the hall at that time and told him he could go in, but the room was not done.
2 - there was a fire alarm at approx 10:30 on the evening of the 4th and people were milling in the hallways not knowing what to do. No staff member came around to tell people what had happened or what to do. It had apparently been a kitchen problem and when the alarm was finally turned off, no one came around to apologize or explain the situation. Poor training for emergency services there.
October 7, 2013
Rated 5 out of 5 by Travis41 Friendly staff and great location
The staff were very accommodating and friendly. The location was perfect for us, close to all the shopping, local attractions we were interested in seeing as well as close to the edge of the city to allow a quick trip to Banff for the day. Would definitely recommend and would stay there again.
July 2, 2014