Rated 2 out of 5 by abc123 Not an appropriate hotel for SPG
I recently stayed in this hotel for vacation with my boyfriend. We have stayed in multiple SPG hotels in AZ, CA, and MI, but this was the worst hotel among the SPG hotels that we stayed. The sheets were worn out, the pillows smelled, there was no down blanket, but it was a cheap fleece blanket, and there was no bathtub. In addition, the AC was very loud. Oh, the couch was very worn out. The cup I got at the restaurant next to the check-in counter had tea stains and a trace of lipstick. If this hotel was not a part of SPG hotels, I think this is an OK hotel and acceptable. But I'd like to expect a bit more for SPG hotels regardless of the brand of the hotel.
Rated 5 out of 5 by Stu1941 Fantastic Service
Service by at all levels exceeded any that we have had in any hotel especially in the dinning room from young Shannon who took special interest in helping with my wife who is disabled.
Rated 5 out of 5 by Williamson2000 Excellent Experience
I stayed at the Four Points for business and found the property and staff to be far superior to my expectations. Chef Reggie was a friendly face each morning and had a great breakfast buffet to start my day off on the right foot. The Wednesday night BBQ and Beer were a great touch, and again Reggie prepared great food. The shuttle was so convenient and all the drivers were very nice and knowledgeable about the area, If I find myself in Tempe again I would absolutely stay here again.
Rated 5 out of 5 by Missdriffill Terrific Place
From the moment we checked in we felt right at home. The front desk clerk, Terrell, was super friendly and helpful. The second night there we had drinks at the bar, and again the bartender, Jon, was very personable. The rest of the staff was very accommodating when it came time for our room to be cleaned. The free breakfast buffet was a little hectic, but was good and there was plenty of food.
Rated 5 out of 5 by DEC17 great deals
Hotel rate: best rate among other hotels in the Tempe area
Hotel staffs: very friendly and helpful
Free breakfast: hot breakfast with a variety of indulgent options
Rated 5 out of 5 by RodM Staff is always wonderful
The staff really go out of their way to make the customer and family feel welcome and well-taken care of. Every detail is considered and whenever someone might need to go out of their way, there is never even a question - they just do it! Great people, and great location next to ASU to visit our family and friends.
Rated 5 out of 5 by ALM2013 Great value
Conveniently located, this hotel offers a great value. The staff is friendly and the facilities are well-maintained. I would definitely recommend to others looking for a nice long weekend in Tempe.
Rated 5 out of 5 by Dennis51 Helpful staff and comfortable
The hotel staff are very helpful and the accommodations are comfortable. It is close to ASU (10-15 minutes walk in November) and the hotel shuttle is often available for longer trips.