Rated 3 out of 5 by EnglishmanAbroad Promised lots but failed to deliver
This hotel fails is several areas, poor water pressure, I was on the ninth floor, I can't begin to think what it's like on the 43rd floor.
Bathroom plugs that don't work.
Woeful service at breakfast, long delays as staffing levels don't match the number of diners.
November 14, 2014
Rated 5 out of 5 by Melissa17 Fantastic all round
Thoroughly enjoyed our stay, from arrival to departure the staff could not have been nicer. Breakfast was terrific.
Bed and pillows amazing, king size bed.
Very close to Dubai Mall.
Would definitely stay there again, did not want to leave.
August 25, 2014
Rated 5 out of 5 by Fredvallim Great location and staff
Had a great time in dubai and at four points by sheraton sheikh zayed road. Best attention by their staff and excellent accomodations. Recommend the views from the 43rd floor bar and lounge!
August 23, 2014
Rated 4 out of 5 by JenBB61 Very comfortable stay
We arrived early and received excellent service. The staff are always friendly and happy to oblige in every way. The beds are fabulous and slept very well and room size is great too. We loved Level 43 where we could watch the sunset every night and have a drink before dinner. Also the pool up there is fabulous. Great breakfast too. We stopped in Dubai for 3 nights before flying home, which was very relaxing. Would recommend this hotel to anyone of any age.
October 27, 2014
Rated 5 out of 5 by Nik69 Excellent stay
The apartments are huge and spotlessly clean. Kitchen is a boon for families on longer stays. Service is very friendly too. Views from the large sized windows is impressive as well as from the Rooftop Lounge on Level 43. Try the Moroccon restaurant for its excellent ambience and food.
November 3, 2014
Rated 2 out of 5 by FrequentBusinessTraveller Not to Dubai Standard
We stayed for 4 nights in a three-bedroom apartment in January. The apartment was cold, with no instructions as to how to control the air-conditioning. In fact, the lack of information available was a constant theme. We arrived at 12:30 at night and were told by reception that the Moroccan restaurant was open until 1:30. On arriving there thought they were closing up.
The hotel need a clearer 'facilities' information sheet as the one they have is unclear.
We were given a single voucher for a free coffee in the lobby - for a three bedroom apartment this seems a bit mean.
The wifi is only available for free in the small lobby - which is therefore crowded with people on laptops. Surely it would nt cost any more to allow access in the room for free? Even 1 hour per day would be fair.
All-in-all there are better hotels available in the area for this price.
January 23, 2012
Rated 5 out of 5 by Honeygod Excellent Hotel
I have stayed at this hotel many times.One of the reasons i visit Dubai is to stay at this hotel.Each time my stay is better than the stay before.Excellent Hotel.Would highly recommend it.And many thanks to all the staff,for a excellent stay.All the best.
October 28, 2014
Rated 5 out of 5 by guiweber Excelent Hotel
Excelent hotel. Very close to the main tourist attractions.
November 1, 2014
Rated 4 out of 5 by AaronTheh Great Roof Top Bar
It has a great view of the city as well as nice music.
October 24, 2014
Rated 5 out of 5 by Pandora0710 Great for business travelers
Nice location, great meeting rooms, perfect service
December 10, 2014
Rated 5 out of 5 by Carlos Second time, better than the first
Took my parents here on their first visit to Dubai, stayed here before but where a little dissapointed as the balcony door didn't open which was a shame as the views where great.....this time no problem, just signed a disclaimer and the balcony was ours to take in the views. We had a 2 bedroom apartment which was fabulous, if my hubby needs to work in Dubai instead of Abu Dhabi this is the place to live. Everything is at hand to make it your home. Staff are very friendly, great location, nothing is too much troubel for anyone.
April 14, 2013
Rated 5 out of 5 by esj001 Home away from Home
As a regular visitor the hotel feels like a home away from home. What does it over and over again is the helpfulness and friendliness of the staff at the front desk, lobby, security, Z Lounge, Eatery, Gym etc.. Although we could use 1 or 2 more bicycles in the gym... Its always a nice to get a first name welcome upon arrival... A great place to stay.
December 3, 2014
Rated 5 out of 5 by HMSPG Even Better If...
Everything went really well and I loved the hotel in every way, till I had to connect to the Internet and the cable in the room was too short: sitting on the allocated desk, I could connect it to the right side of my laptop, but the network plug goes on the left side . No other cable was available in the house, so i went to the lobby cafe and used the free WiFi. A bit of unexpected inconvenience that could have ruined my stay if I had any private Skype calls or needed to use the net for a long time.
February 28, 2012
Rated 3 out of 5 by bthomas Great location and good rooms
As always , do like this property. The rooms are good and the staff are nice.
Its been a while since i got back here.
The lounge was new. I was not impressed with the breakfast at the lounge.
It was better downstairs. I think members should be given an option on of they want to take the breakfast at the lobby.
The ambience of the lounge was good.
Other than that great place.
September 7, 2014
Rated 5 out of 5 by UKdave Fanastic stay
I was greeted at the dedicated SPG checkin and given a complimentary room upgrade.
My room was spacious and very comfortable being located in the corner of the hotel with an amazing view.
Staff were very friendly, attentive and polite.
The restaurants had a wide choice of cuisine and the breakfast was very well organised and quickest i have experienced in years.
i particularly enjoyed relaxing by the rooftop pool after a workout in the hotel gymn.
December 12, 2011
Rated 4 out of 5 by Telboy Having stayed at many locations in Dubai....
Over the last few years I have stayed in many hotels in Dubai for the purposes of business. More recently I selected Four Points based on its location to the financial district of Dubai. I was pleasantly surprised with the quality of the room which had plenty of space. Hotel staff we quick to serve my needs as I often find it frustrating waiting too long to check-in and check-out at other hotels. I will be staying at Four Points again in the future.
April 16, 2013
Rated 4 out of 5 by Taur Great hotel with great location
A great hotel with good comfort and great services, having its location in near vicinity to Business Bay in Dubai.
Further, whatever is required is accessed just outside; taxis, metro, resturants, food shops, shopping malls and close to airport.
September 7, 2014
Rated 3 out of 5 by chocolate2014 Comfortable bed
I am not a designer but I can see some designing flaws in the room..
Toilet roll is attached on the back wall of toilet - you can't reach it while sitting on the toilet. The roll should be attached on the sideways for easier access.
TV is on the sideways - it should be opposite you while on bed for easy/comfortable watching TV.
I asked some advices to concierge staff - they always insisted me to catch taxi... I asked about train - they insisted catching taxi... I felt it's like them getting commission for referring to taxis. thats disappointing - i took train and it's excellent also cheaper option. It would be good if all staff can be trained to provide options without insisting... this can put tourists off.
On positive side, bed is so comfortable and easy to sleep. Air conditioning in room could be better - i put 19 degrees on, but the room remained 23 degrees whole time...
There's 2 compliment water bottles, i appreciate this offer as it;s good.
August 18, 2014
Rated 4 out of 5 by FrannieHK Good for a short stay
The hotel is well located and on my last two visits I have been upgraded to a business suite, the room size has varied each time. The hotel offers a good night sleep but I was not impressed on both ocassions by the hotel coffee shop, speed of service was very slow each time and the coffee itself is not very good. This could be improved on.
August 9, 2014
Rated 3 out of 5 by Haji Short but Sweet once we got through the door
Great facilities and food but poor front desk
December 2, 2014
Rated 4 out of 5 by Jamal58 Comfortable and centrally located
The main thing I love about this hotel is the comfort that I enjoy with the furniture and space and the fact that it is located on Sheikh Zayed road within 5 minutes from Dubai Mall makes it a big plus for the family to enjoy shopping and nice restaurants within easy reach.
August 18, 2014
Rated 5 out of 5 by arco2 Excellent location with rooftop terrace
Very central to many local attractions, comfortable and large rooms. We were three adults and fitted the king size bed since a separate bad was not available anymore, not a big deal though as the bed was huge.
August 18, 2014
Rated 5 out of 5 by nemrin this hotel has great features
i liked this hotel because was near from metro station and the stuff was really helpful, rooms were ok ..what i didnt like that the restaurant fro morning buffet was small
i highly recommend this hotel
August 17, 2014
Rated 5 out of 5 by Net1 This hotel has great features
Very good hotel, everything is good.
September 3, 2014
Rated 4 out of 5 by BigBear62 Good hotel, friendly staff, swimming pool and gym are nice, but...
The room was nice and big enough, except the bathroom is too small. The breakfast buffet is good and the staff is friendly and fast.
I was just disappointed about the fact that this hotel charges Internet in the rooms the old fashioned way. In Dubai you get Internet for free even with much lower rated hotels. Free Internet should be standard nowadays in a 4 Star hotel.
April 14, 2013
Rated 5 out of 5 by chunman21 Excellent Hotel
Only stayed for 3 nights but the time I was there for was a very good one.
As I entered the hotel the staff were very welcoming and also throughout my stay.
The room I stayed in was very nice.
I would gladly stay there again
August 11, 2014
Rated 5 out of 5 by Chazzie Incredible standard at affordable prices
Having never visited Dubai, this hotel made my stay very comfortable and the staff is simply some of the best I've ever encountered. Attentive to every need, polite and friendly. Room prices are affordable, but without compromising quality, english speaking TV-channels available and there's absolutley no sounds from the major Sheikh Zayed Road just outside the window.
November 1, 2013
Rated 5 out of 5 by IB2014 Superb Service - Fabulous Rooms
The room are very spacious, well appointed and extremely clean. We were particularly impressed with excellent house keeping services. Will strongly recommend it to families.
August 11, 2014
Rated 5 out of 5 by Nicolaas Good time
The service is excellent. The staff was very helpfull, friendly and all staff could understand English. Accommodation is up to standard.
August 13, 2014
Rated 5 out of 5 by Dubaiana We were amazed!
Our first trip to Dubai, and we were very pleasantly amazed by Four Points By Sheraton, Sheikh Zayed Road. All features of the hotel were impressive. The views from our room and from the roof garden were awesome. We were close to the Metro, and not far from the tallest building in the world, and its incredible shopping mall.
April 9, 2013