Rated 5 out of 5 by Ayman7 Enjoy it !
Although I was in a tight business travel … I’ve enjoyed every single moment in the hotel.
Welcoming environment, tasty food, nearby everything and outstanding services.
August 23, 2015
Rated 5 out of 5 by CliveDouglas Excellent all round
From booking via the excellent and most helpful Jawad in reservations, through to arrival and departure, everything is always very good indeed. Friendly staff, clean hotel, good price and excellent room. Good location for the metro, and easy taxi access to Dubai. My favourite hotel in Dubai for clean, effective and welcoming accommodation.
August 17, 2015
Rated 1 out of 5 by joel90 Very Disappointing
I am very disappointed with this hotel.
I have stayed here at Four Points SZR twice now and in both instances the bill has been messed up.
My fist stay I was charged twice for a room that was pre-paid and I had to go back to the hotel to sort it out as the stuff could not understand the problem over the phone. This most recent time I stayed for two nights and then another night on two separate bookings. All the bill got transferred to the booking of one night and my SPG account only shows points and stays for one night as it should show 3 nights and 2 stays. Also I opted to do the Green Choice and notified the reception and they said that it was noted on the system but I have not been credited the points for the SPG Green choice either!
After unhelpful phone call answered by Roupin I was advised that he would let the manager know. I called again a few days later to follow up and was given an email for the manager Mr. Shahid.
I have sent two emails to the manager Shahid and still haven't heard anything back after a week!
This level of service (or lack of service) is disgusting and not worthy of SPG.
I am on gold status so I have stayed with many SPG hotels and I must say this one is the worst I have ever stayed at.
If you do stay here make sure you check the bill!!
I recommend to anybody looking at staying here that you should look at using another SPG hotel in Dubai, not the Four Points SZR.
Very, very disappointing!
August 6, 2015
Rated 4 out of 5 by Olivier92France Spent very good time
I 've spent 3 nights.
All is OK.
August 2, 2015
Rated 5 out of 5 by Michael306 Fantastic on every level!
This is the fourth time I'm staying in this hotel and I now make it my home in Dubai away from home.. Service by staff couldn't be better, all way through, from the concierge, reception desk, breakfast staff, lounge staff and the lovely restaurants. Great value for money. Fantastic rooftop. A bit noisy due to being on the main road but this what makes it also quite convenient, never waited for a taxi more than 10 seconds. Recommended!!
June 5, 2015
Rated 5 out of 5 by habibi Excellent Central Hotel
I found the staff and the attention to detail from them to be very professional. Upon arrival I was upgraded with my SPG membership and found myself in a lovely corner room. This had a few extras and I liked not having to ask for upgrade. The Moroccan restaurant was fantastic with the staff and the food being outstanding. Very central to everything whether you choose to use the metro or the taxis. Excellent bed with very nice linen. Overall a great stay and I will stay here again. I would like to commend to you Tim and Valentine for outstanding customer service.
June 4, 2015
Rated 2 out of 5 by Dunia83 Needs lots of Improvment
The AC in the room didn't work properly, the house keeping sent the technician many times to check the IC with no improvement. they refused to change my room immediately until I started to loose temper.
even after I changed the room I had to keep the toilet door closed all the time so my room could become colder.
Food variety is very poor at the in room dining.
Breakfast buffet was regular.
the room is very very small & tiny.
no smocking rooms are on high floors.
May 28, 2015
Rated 5 out of 5 by morf great stopover
all needs wellcatered for
May 10, 2015
Rated 4 out of 5 by abdu88 excellent
Very comfortable bed and friendly front desk staff who were eager to assist with any request. Great size room. Loved the fact that I had full control over the a/c with the added important bonus of being able to open the window. All good no complaints at all. Exceptional value in an expensive city.
May 7, 2015
Rated 5 out of 5 by Notsohappydenver My favorite place for business
I always stay at this hotel when in Dubai for business. The location is great. The staff are awesome. And the price is right.
May 3, 2015
Rated 5 out of 5 by Jero THIS HOTEL GIVES ROYALTY TREATMENT
THIS IS A HOTEL TO BE IF YOU WANT TO BE PAMPERED. THROUGH THE YEARS THE SERVICES RENDERED KEEP IMPROVING.
May 1, 2015
Rated 5 out of 5 by Keeny very good stay
We (1 woman, 1 man, on holidays in Dubai) stayed for one night and really appreciated this hotel. The staff was always ready to help, very welcoming, we felt we were expected. Not far away from the nearest metro station (less than 10 minutes walking), they also offer transportation to the airport for a very good price. 10 minutes taxi to (a bit more to get back from) Dubai Mall and Burj Khalifa. Different restaurants near the hotel. 30 minutes Taxi to the airport. We had a king size bed and slept very well. The view from our room (13th floor) wasn't extraordinary but this wasn't our main goal. But very beautiful sight from the swimming pool (day) or lounge bar (night) on the top of the building. We only ate a little lunch at the swimming pool bar, so we have no opinion about the restaurants. The beverages at the bar (roof) were of good quality. The service was good but one cocktail came quite late, with already melted ice cubes and had consequently lost a bit of its savour, but really nothing serious to complain about. On the whole, totally recommandable hotel.
April 6, 2015
Rated 4 out of 5 by Twins1973 Wonderfull stay at this hotel
The staff is very good, especially Martin at the front desk. Always trying to help.
February 26, 2015
Rated 5 out of 5 by Hass26 Absolutely perfect- A*
We visit Dubai as a family on a regular basis. After numerous stays at a nearby hotel apartment, we decided to try Four Points for a change. WOW! We were very impressed!! The apartments are VERY spacious and clean, the staff/security are very responsive and dedicated to their roles, and whenever we needed something from guest services we received a call within 15 mins to ensure we received what we requested. Added bonus: getting a local taxi outside Four Points is very easy, and the taxi can slip out straight onto the highway without going all the way back around. PERFECT! We will absolutely visit Four Points again and make this our regular stay. 5*********
February 6, 2015
Rated 2 out of 5 by AaronHarleyBailey No hot water; clingy shower curtains
When you shower here you will spend as much time peeling the curtains off your body as putting soap on it. The water pressure is terrible and you get either scolded or freeze. The elevators are tiny and slow. This hotel is apparently associated with the other Four Points as you will need to spend a 1/2 or more explaining to a staffer at 'the front' desk what you need (and still not get it hours later). Convenient to DFIC but expensive and under-whelming in terms of front desk service and the elevator/shower experience. Very decent SPG lounge though.
January 9, 2015
Rated 5 out of 5 by Djorz What a great hotel!
Hotel and its location are just excellent! Great room, very good bed, spotless cleaning. And a superb breakfast every morning!! And its staff really knows how to make you feel like a guest.
In the middle of the city, but relatively quiet on the roof by the swimming pool with a great view, especially by night!
When visiting Dubai again, we would choose this hotel, again!
Thanks for the lovely stay, it made our trip even more enjoyable!!
fam. Schmitz, The Netherlands..
January 6, 2015
Rated 4 out of 5 by PJ6622 Service needs to be looked into seriously
The service at the hotel did not meet my expectations:
1) We had asked the hotel concierge to make a reservation for us at the Atmosphere bar at the Burj, however, there was no feedback at all. Only when we called them the next morning did the process begin
2) Our TV remote and various channels were not working. On complaining (around 2am), the service guy came and mentioned that the adaptor was not functioning. We asked him to fix it the next morning. Received a call at 10am when we responded and asked him to fix it anytime after 11am. They forgot about it and never repaired the same, which we realized late at night when we returned to the room !!
Overall, the service needs a serious overhauling
January 5, 2015
Rated 5 out of 5 by alyyoussef Excellent from all sides
Excellent from all sides
All staff excellent
At all times find a smile on faceted.
Special thanks to Mr. / Badr.
AND ALL STAFF
December 30, 2014
Rated 5 out of 5 by Pandora0710 Great for business travelers
Nice location, great meeting rooms, perfect service
December 10, 2014
Rated 5 out of 5 by esj001 Home away from Home
As a regular visitor the hotel feels like a home away from home. What does it over and over again is the helpfulness and friendliness of the staff at the front desk, lobby, security, Z Lounge, Eatery, Gym etc.. Although we could use 1 or 2 more bicycles in the gym... Its always a nice to get a first name welcome upon arrival... A great place to stay.
December 3, 2014
Rated 3 out of 5 by Haji Short but Sweet once we got through the door
Great facilities and food but poor front desk
December 2, 2014
Rated 4 out of 5 by makkad Fascilities in hotel is poor
You need to improve the fascilities in hotel to cover all type of people comparing with other hotels in addition you must provide some kind of news papers and magazines for the room and a map for dubai
November 25, 2014
Rated 5 out of 5 by PeterUK My 3rd stay at this hotel
I love this hotel in Dubai , the staff are always so polite and friendly and nothing is too much trouble.
Level 43 rooftop bar is a great way to end the day seeing the fantastic views of Dubai downtown.
I will be staying here on my next visit to Dubai and have recommended this hotel to my friends and family.
November 20, 2014
Rated 3 out of 5 by Katherine66 I've expected more
I was a bit disappointed as providing slippers upon request is strange for such level of the hotel. Choice in the bathroom was not poor but wretched. I do not even mentione fresh fruit which is normally provided in 4Points in other countries. I have SPG card, the only thing I've got additionally was an extra smile at the reception. What was really good and quick - consierge service.
November 17, 2014
Rated 3 out of 5 by EnglishmanAbroad Promised lots but failed to deliver
This hotel fails is several areas, poor water pressure, I was on the ninth floor, I can't begin to think what it's like on the 43rd floor.
Bathroom plugs that don't work.
Woeful service at breakfast, long delays as staffing levels don't match the number of diners.
November 14, 2014
Rated 4 out of 5 by mohit666 EXCELLENT
the aapartments are very good with all amenites .
November 10, 2014
Rated 5 out of 5 by MoeBriz Clean and comfortable
Well maintained. Outstandingly comfortable bed. Very spacious rooms.
Air conditioner a little noisy and I don't like shower curtains at all. Though to the hotels credit they were completely clean.
November 9, 2014
Rated 5 out of 5 by Nik69 Excellent stay
The apartments are huge and spotlessly clean. Kitchen is a boon for families on longer stays. Service is very friendly too. Views from the large sized windows is impressive as well as from the Rooftop Lounge on Level 43. Try the Moroccon restaurant for its excellent ambience and food.
November 3, 2014
Rated 5 out of 5 by guiweber Excelent Hotel
Excelent hotel. Very close to the main tourist attractions.
November 1, 2014
Rated 5 out of 5 by Honeygod Excellent Hotel
I have stayed at this hotel many times.One of the reasons i visit Dubai is to stay at this hotel.Each time my stay is better than the stay before.Excellent Hotel.Would highly recommend it.And many thanks to all the staff,for a excellent stay.All the best.
October 28, 2014