Rated 2 out of 5 by grafton Nice enough, but lacking in vital business features
First of all, the staff were great and the breakfast was nice. The room was clean and comfortable. It's right by the City Plaza, which is nice if you like to shop.
However, a couple of things were lacking that I'd expect to be standard these days.
1. The internet service in my room was awful. Either by wireless or wired I could not get any work done. It would work for 30 seconds then spin for 5 minutes. Impossible to work with, especially on business trips.
2. The TV in my room was fuzzy and many of the channels (the digital ones) did not come through.
June 13, 2014
Rated 5 out of 5 by BowlingMom Favorite Family Hotel
This is our first choice for a family weekend in West Houston.
June 17, 2014
Rated 2 out of 5 by CaseyinTX Service lacking
I tried emailing this note to the address on the website, but my message bounced back as undeliverable! Similar to my experience...
I arrived a bit before 9 and by the time I got to my room (608), I wanted to order room service before they stopped serving at 10 as the employee at the front desk told me. I tried calling from the phone in the front room, but it didn't work. I called from the bedroom and was transferred to the front desk - twice. She said she would have them call me back. (She could have taken my order and passed it on...) At 9:30 I gave up and ate something snacks I had because it was getting late and I didn't want to eat later than that.
There was also a hair on the "Clean" lotion bottle in my bathroom. Not a huge issue to me, but ironic and another thing after the room service thing that made me want to consider elsewhere next time.
June 6, 2014
Rated 5 out of 5 by Jethro Great Service!
I have been staying at the hotel for over 6 weeks and staff has made my stay feel like home! Shamoi has been the best. He greets me personally every time I walk in the hotel and has perfectly coordinated all of my reservation requirements. He is extremely personable paying attention to every detail and satisfying my requests to perfection. Melissa has also been great in the bar. She is always engaging and attentive and provides great service.
I feel Shamoi should be recognized for his commitment and service to the guests and the hotel.
I recommend the hotel to all of my friends and business travelers.
February 15, 2014
Rated 5 out of 5 by norma88 Sweet staff
Great staff, so willing to always help out and take care of our needs. Great location for getting to all places quickly. The rooms are nice and well kept.
March 16, 2014
Rated 3 out of 5 by BUBear99 Decent location and price
My wife and I spent an evening at the Four Points for a date night. We've stayed at the Hotel Sorella before and decided to try the Four Points. The location wasn't great, as you could hear traffic on BW8 and I10 all night. The bathroom was tiny and outdated, and the bed wasn't very comfortable. Overall, we should have gone back to the Sorella. The only plus was that we got a suite for less than a regular room at the Sorella. However, the extra space wasn't enough to overcome the shortfalls. I realize that the Four Points is undergoing renovations, but there's still a lot if room for improvement.
March 15, 2014
Rated 3 out of 5 by Driee My stay
I was not happy about the location of the room...I would have perferred to stay on the inside rather than the outside I just did not feel secure. The sink faucet shot the water out and could not be adjusted....either too strong or weak. Otherwise a decent stay for the price.
April 25, 2014
Rated 2 out of 5 by neveragain54 Needs Improvement
Reservations via internet were impossible; no computers provided by hotel; no free food or snacks; room was expensive; lots of car noise from freeways; coffee was very average;
April 24, 2014
Rated 2 out of 5 by PWSmom30 Noisy toilets
We had a good check in, the staff kindly upgraded us to a suite because our room was not ready.
Room was clean, beds & pillows comfortable.
Did NOT have a microwave (in the SUITE!)
I am not a light sleeper and heard the toilets either above or beside me go off at least 5 times during the night.
AC did not have a fan feature to drown some of the noise.
Bar staff was nice. Restaurant was expensive & food was not recommended by several in my large group that stayed the night before.
Interstate 10 noise was deafening and outside I felt as though I was breathing next to an exhaust pipe.
Stay somewhere else!
February 10, 2013
Rated 2 out of 5 by Bonmid2 Good but not great
No microwave. Had to ask for a shower chair for a handicapped room. No liners for the trash cans.double size beds are too small. Had to re sign in on the internet each day. Most other places have all of these things.
April 12, 2014
Rated 1 out of 5 by 091829 Suite does not have basic amenities
I got a suite with two beds and a parlor area. Surprisingly, it was lacking of basic amenities. There was no fan in the bathroom and no fridge in the room. There were windows with balcony but all windows were locked shut so there was no way to step out in to the balcony or get air into the room.
April 5, 2014
Rated 4 out of 5 by Mick4SD Sheraton 4pts - Houston
Two things need to be addressed...internet connection is always poor here and at the Sheraton on Clay Road. The other is the tv service...PLEASE get rid of Lodgenet...that service is way outdated and reception is poor.
April 4, 2014
Rated 2 out of 5 by bozack Billing Issues......
So as a multi year Platinum member I have stayed at this property on a regular basis.
It is a standard, nice Four Points but ever since I have had a billing issue for a charge on a service I never received customer service is appalling, especially since I am Platinum status. Every time I have called and spoken with a front desk person over the phone I have gotten a non caring pass the buck attitude or i need to talk with some other department or the GM has never even returned my messages left with the front desk.
For a road warrior I have never had any hotel chain I had to keep fighting with just to get a credit back on a bogus charge on top of supposedly being one of their top tier customer levels, very sad.
July 24, 2013
Rated 4 out of 5 by RRDon Painful Checkout
My bad, I did not let my credit card company know I was traveling out of state. I was to cover all costs at your hotel on my card. When checking in my Credit Card was rejected. My had a counter part use her card while I straitened out the issue which I did promptly. I went back down to the deck a half hour after checking in to transfer charges back to me. I was told I could not do this until we checked out, but a special note would be put into the system not to process the charges on my counterparts card. On check out day I went down to the desk early to make sure the charges were done properly and they were not. I was able to get the charges reversed but this was embarrassing for me. Now my counterpart has a pending charge that can not be removed for 5 day's.
February 10, 2014
Rated 3 out of 5 by Bill1 This hotel is ok
This is the first time I have stayed at a Sheraton Four Points and I wasn't sure what to expect. What I did not expect was to be in a cinderblock outbuilding motel. The door to the room was on the exterior of the building on a concrete hallway where every footstep or conversation was amplified. The bed was comfortable and the bathroom clean, two priorities, which I appreciate. The room had 2 desks and the drawers for my clothes were the desk drawers, two carboard boxes that sat upon shelves. Functional at least. I felt like I was at a camp. The room was huge, which was a plus. There was no internet in the room, but wasn't really needed. I would not stay there again and I certainly would not recommend it to anyone.
March 11, 2013
Rated 5 out of 5 by Ken27 Very supportive staffs
Hotel staffs were very supportive all the time. I stayed here for 1 month but always supported me for any questions and business needs. I highly recommend this hotel for anybody visiting Houston area.
March 30, 2014
Rated 5 out of 5 by Weekend2014 Weekend Trip
Great staff, facilities could use some work but the customer service made up for it.
March 31, 2014
Rated 2 out of 5 by Mike120382 Tower is nice, rooms by pool are poor
I stayed here for a wedding. While I was allowed to check in early around 10:30, I was put in a room around the pool (room 125), which was clearly an old converted motel. Everyone else was in the tower. I booked a king, yet got two full beds. The room was average, but the real reason for the poor review is that the bed was in no way, a Four comfort bed. The room was also a bit humid/musty, probably because you could see the outside (room opened to the outdoors) through cracks in the door. The bathroom was so-so, but there was rust starting around fixtures and the ceiling had some water damage issues. Again, the tower rooms were nicer, but I paid the same as the people in the tower; so I would not recommend this hotel for the inconsistency.
November 18, 2013
Rated 5 out of 5 by al819 Amazing and Friendly staff
We were first greeted by Joe at the front desk. He was absolutely professional and accommodating from the very start. We had left another hotel nearby because of the poor conditions and smells, and Joe was quick to make sure we were going to be satisfied with our room at the 4 points. Over the next week staying there, we encountered other staff members who were consistently as professional and friendly as Joe. This is a great team. The room was perfect, executive king, and they smelled great. Room service was super fast as well.
September 7, 2013
Rated 2 out of 5 by Tracy814 Great location - run down hotel with poor customer service
This hotel is in a great spot - you can walk to the City Center shops. The lobby is nice and the bar was adequate, but that is where it stops. My room was really sub par for a $200/night room. The blanket had burn holes in it, the air conditioning is an old window unit, bathroom is small with moldy shower and it just had the feel of a very cheap motel. my door was outside - so it was a motel. They were doing some pressure washing on the outside, and the dirt and mold came into the room through the windows - they weren't sealed properly. I asked to move rooms and they didn't have any clean to move me. This is cheaply renovated hotel and I will not stay there again - and my 2nd try with this chain and both hotels have been very substandard for the price of the room.
July 26, 2013
Rated 3 out of 5 by Traveller2025 Needs some work
The location is great even if it's in the elbow of two major freeways. So if you can handle the noise being in City Centre is excellent. The staff was really good as well.
The rooms really could use a face-lift. I had a steel rod protruding from my desk chair and, come on, boxes for drawers? You've got to do better.
The credit card facility at the bar was down and has been down for weeks according to some of the patrons. No excuse for that!
February 1, 2014
Rated 2 out of 5 by wlt5006 Not recommended
For those of you SPG members out there I do not recommend this hotel. The rooms are poorly lit, the air units in the room make loud noises. The shower pressure is awful and doesnt actually turn off. The gym feel like a basement in a frat house. The only good thing about this place is the complimentary breakfast; however, no one paid attention to me when I was in appropriate exercise attire, but when I walked in before heading to work in a suit to get some fruit I was greeted several times.
December 10, 2013
Rated 3 out of 5 by donotrequirenicknames Good with a caveat
Overall, the rooms are fine. The air conditioners were noisy, but I'm a light sleeper. My issue was with logistics.
Due to a plane crash at SFO, I had to cancel the first night, but keep the other nights. It took multiple iterations to get this "right" and I still arrived at the hotel to find the reservation had been cancelled. They quickly fixed this.
There were issues with the desk chair - this was resolved.
When I check out, there was a room charge for a meal. They did quickly fix this mistake.
July 12, 2013
Rated 1 out of 5 by alahalah Never coming back!
I stayed at this hotel for 2 nights in July. As soon as I got into my room it was stuffy and there was a slight mildew smell. I got the AC to periodically work but the next morning I noticed that the smell had worsened. I called down to the front desk to have someone look into the smell while I was away. When I returned I asked at the front desk if someone had checked on my room and they hadn't. I went back to my room and the AC still wasn't working properly and the room still smelled. Upon my checkout I told the front desk about the smell in my room. Only after I checked out did they go and smell the room. The front desk said they would credit 2000 points to my account but I have yet to see the points appear in my account (It has been over a week since this was supposed to take place).
July 18, 2013
Rated 2 out of 5 by Rocky144 Below Average
This property needs attention. The fitness center looked like a dungeon, dark, low cielings, and crowded. By 8:45am, all coffee was gone from resturant, and the plates and silverware were all gone even though it was open till 9:30, servers offered little help. The water and snacks in the lobby were in vending machines instead of self serve type coolers, how do you charge that to your room? The rooms were also noisy from the 2 freeways outside. All in all, this property needs help.
December 7, 2013
Rated 4 out of 5 by LKM45 Fantastic Staff
The staff is the reason I come back almost every week. Specifically - Louis driving the shuttle, Brandon & Cody at the front desk, and Melissa & Phillip at the bar/food service. These 5 recognize me by name, take care of everything I need, and make me feel welcome when I am away from home and my family. Their friendly, professional service overcomes some of the other shortcomings of the hotel (popcorn ceilings and general out-dated nature of the hotel).
January 11, 2014
Rated 1 out of 5 by ExpertVagabond Old and tired
The location is excellent however the hotel is old and tired. The carpets are stained and shower leaks, the windows whistle and the door had a gap in it large enough to see the light outside.
March 6, 2014
Rated 3 out of 5 by DH15 Good Location -Average Accomodation
The cleaning staff did not seem to pick on the clogged sink in the bathroom. My room was on the side near the highway therefore I heard cars screaming by until about midnight every night. The room heating system was nice and quite which was a nice feature. I did not have a rental car so therefore the location was ideal if you wanted to go out for dinner somewhere close and within walking distance. The breakfast was a good deal in the morning however the eggs were a little runny for my taste.
February 15, 2013
Rated 2 out of 5 by ALGG Worst SPG experience yet
I am a loyal SPG customer. This facility was a stark contrast to the normal SPG experience. Could not get room service to answer phone. Sent up stale food and incomplete order. Offered to adjust bill and never did. Hallway smelled awful with numerous trays of room service left from night before. Wake up call not on time, and said breakfast was available - didn't open for two more hours. Lighting in room way inadequate. Shower tiles deteriorating. Overall a bad experience. Will not go back.
January 30, 2012
Rated 5 out of 5 by NewGlarus Great hotel and great location.
We were in town for a volleyball tourney. This was a great location for us.
March 10, 2014