Rated 3 out of 5 by FitnessWatch Lost Watch In Room
I accidentally left my Polar Fitness watch in the hotel room. I acknowledge that it was my responsibility to keep track of my things, but the staff did not seem concerned with helping me out with this at all. In fact, I did not receive a call back when I left a message with housekeeping. I was directed to call housekeeping when I called the main number. the person who answered just shifted the call to another department and I got an answering machine. The 800 number listed offered to send an email.. I was disapointed...
September 23, 2013
Rated 3 out of 5 by Wahoos overbooking
Was disappointed that your hotel overbooked and did not have a room for our coach and his family to stay 5/4/14, despite them having a confirmation number. They waited over 2 hours after check in time before being told no room. This held up our plans as we kept waiting for them to get into their room. While waiting with them, the staff did not seem overly apologetic and certainly did not bend over backward to right the wrong. Obviously would make me think twice about booking another stay as I wouldn't want to be told I didn't have a place to sleep after I had made the reservation.
May 5, 2014
Rated 1 out of 5 by Suzy123 The hotel did not meet my expectations.
Our bathroom sink was broken. The carpet was filthy dirty. My three young boys took a bath and within minutes their feet were black. The website makes the hotel look like it is on the beach but it wasn't, we had to drive to the beach. The price waa cheap and now I see why. I am very disappointed.
September 3, 2013
Rated 1 out of 5 by hvm22 Not a Friendly Staff at the Front Desk
The front desk staff lack people skills. Rapha at the Front desk couldn't help my wife and I one bit. And I have to say the Security Guard Tom was a lazy one.
This Four Points should get off the SPG program. Not a good stay here. Also the pool is over run with off duty military and they are very wild running around the Pool. The very rude guest take over the Pool and the Bar. The Management overlooks this.
October 8, 2013
Rated 3 out of 5 by TNTSDT Short Stay
Good location on the Mississippi coast. Right across from the beach. Only detraction for that is there is fwy access road right in front. Casinos, restaurants, shopping & beach access all close at hand. Staff was friendly & accommodating.
Beds were only adequate. Ours should be replaced - the sides "crunched" when getting in and out. Our desk came off it's tracks. Housekeeping was slow to make the room and came back later to bring towels. However the room was clean with an ocean view as requested
July 2, 2014
Rated 1 out of 5 by 1234568 Do not visit
I visited this hotel about 2 years ago and was brand new and really nice. The hotel has not been kept up at all. The pool was dirty. The grounds were unkept. The restaurant was the worst. Closed at 9:30 even though it was suppose to stay open until 10. No one was available during breakfast. Many food items were not replaced therefore no food on the buffet during normal buffet hours. Staff arguing over who was going to do room service. The worst service that i have ever received. Ordered a sandwich for lunch and it seems as though the chicken must have been a couple of days old and was physically to hard to chew. I was very disappointed in the visit this time. The outside of the hotel looked as though it had not been cleaned in ages.
May 27, 2014
Rated 5 out of 5 by hvm22 Great Stay .. Great Value
Outstanding service. One of the cleanest SPG hotels I have ever visited. And I am a loyal SPG member that travels worldwide. The Location of this Hotel is Ideal. You can walk across to the nearby beach and the Casinos. Loved the Pool and the G.T.'s Restaurant and Bar is outstanding.The food is fine dining in a casual yet upscale setting. No need to leave the hotel and have dinner at another place. The manager on duty during our stay went out her way to make sure a inconvenience was corrected and went beyond her duty to see we were comfortable and happy. I will continue to visit this little gem on the Mississippi Gulf Coast . One of my favorite hotels. Please do yourself a favor and visit Four Points instead of theCasino hotels and other beach hotels.
September 12, 2012
Rated 3 out of 5 by ASK30 Hotel needs to follow its own policies
1. Inconsistent answers from front desk staff to questions regarding check-in and check-out policies. We have checked in early and have also checked out late on previous stays at the hotel.
2. Assigned handicapped accessible without our knowledge and were told we could not change when asked to be provided with a room with a regular shower/tub.
We are SPG members but see no benefits.
July 26, 2013
Rated 1 out of 5 by hvm22 Warning about this Hotel
This Hotel is near a Military Base and the Young Service Men use this Hotel to Socialize and Act Wild. They drink heavy and bother the guest. Just Rude and the Management is bias to them because they are Regular Guest. Not a good Hotel to visit for the SPG member.
December 17, 2013
Rated 3 out of 5 by M51414 Ai rconditioning
The air in the room was very unsatisfactory, it would not stay cool and on last day of stay in May the heater kept coming on.
May 19, 2014
Rated 2 out of 5 by Bill225 Disappointing Stay! Business Trip part 2
This is part 2 of the review on our bad stay on May 30, Our wakeup call never came. We had ordered room-service breakfast for 6 am. By 6:30 it hadn't arrived. Phone still didn't work so I went down to frontdesk. She already knew about breakfast problem. Said GT's didn't open until 6:30 and she had tried to call, but got a busy signal. Phone system problem obviously? Breakfast arrived at 6:45. Barely made our 8am appt in Gulfport.. We've come to expect much more from this 4 Pts. We hope these probs get fixed!
June 6, 2014
Rated 4 out of 5 by bldavi1 Stay was Great, Check-in Not so Friendly
This is one of my favorite hotels on the Mississippi Gulf Coast. However, the past few times my husband and I have stayed there (on business) the young lady checking us in has been somewhat cold, almost rude. She appears to be in a hurry and distracted. I was born and raised on the Coast, and it saddens me that guests are not greeted with southern hospitality and "we are glad you are here".
While my stays have been business and I enjoy the accommodations, for pleasure I may not select this hotel but opt for another hotel that welcomes me and is glad I returned.
December 11, 2012
Rated 3 out of 5 by mrt81 Average Hotel
The hotel was fine; nothing great nothing horrible. The front desk and lobby bar staff could be much more attentive and helpful. The hotel is located on the beach and within an easy walk to other hotels/casinos.
May 1, 2014
Rated 5 out of 5 by hvm22 Outstanding. Another Great Stay
This is my 6th visit. Just excellent service.
This Hotel is beyond a 2 Star. The staff make it a 5 Star. They took the time and care to make our visit a pleasant one. Our room was very clean and most important quiet. We got to sleep in. No noisy housekeepers at this location.
GT's restaurant in the hotel is so good. We ate there twice. No need to go to another place in the area. They have it all.
The best hotel on the Gulf Coast !!! And it's because of the Outstanding Customer Service.
April 2, 2013
Rated 1 out of 5 by Biloxi627 A great disappointment
Our reservation was not honored although I had booked months in advance, had called to reconfirm the day before, had my confirmation email, and had guaranteed with a credit card. The general manager did not show his face at the desk nor were any solutions offered by the staff. This was experienced by others, as the hotel overbooked by 30 rooms. I would not stay in a Sheraton again anywhere.
July 1, 2014
Rated 5 out of 5 by Matt324 Best hotel stay ever.
I stayed for my wedding night and wanted to plan a wonderful night for my new wife. Months ahead of time the staff was highly accomodating, especially the restaurant supervisor, to organize my stay. The morning of the wedding the restaurant waitress made sure I ate something healthy and light to ensure I started the day well, I was informed the staff had worked hard to give me the 10th floor overlooking the ocean, the chef allowed us to order anything we wanted in any way for room service (we had filet mignon with shrimp and crab meat that was phenomenal) the room was covered in rose petals, wine champagne. Our whole stay was spectacular. I highly recommend this hotel for any occasion.
April 2, 2012
Rated 4 out of 5 by Bubba256 Missing lightbulbs
The room I was given was missing 2 lightbulbs which made the room dark. This was brought to the attention of the front desk. Nothing happened until I got one of the cleaning crew to get me a couple. Also was told by night staff that the shuttle could take me to the airport. Next morning nobody seemed to know anything about this. Ended up taking a 35$ cab.
August 27, 2013
Rated 5 out of 5 by Gardener58 Very good location
This was my preferred location in Biloxi. Close to my work assignment, food, and the beach.
July 2, 2014
Rated 5 out of 5 by Hooker69 SPECTACULAR
Recently a couple friends and I stayed at Four Points in Bilolxi MS. This was a great experience. The staff was great, we were able to get a mini fridge and microwave in our room at no extra charge. Smiles and friendliness from all staff we encountered. Drinks were awesome. Food was awesome. Room was awesome. Minutes from every attraction we wanted to visit. The view was spectacular. Absolutely enjoyed waking up, going downstairs, having morning tea and looking out over the Gulf of Mexico. Planning our next trip in September....will definitely be staying at Four Points again!!
June 13, 2013
Rated 5 out of 5 by hvm22 Another Good Stay
You can't beat the Location and good rate at this Hotel. Always Clean and the Staff are Helpful.
SPG members are treated with respect. I really like this Four Points. I come here often and it never fails me. We enjoy the pool and ordering drinks and lunch. Great pool side service. I will come back again next month.
June 19, 2013
Rated 3 out of 5 by Steven69 TIme to Improve
This was my 25th stay and it appears it may be time to take some time to freshen the appearance. Carpets in hallways are rippling from use, chairs in the lobby are dirty/greasy at the headrest and the hallways are hot due to lack of A/C. Rooms remain comfortable, staff is superb, and food is good. Must say this was probably the worst visit I have had with the hotel...no cook for breakfast and no A/C in hallway were detractors to my visit.
June 28, 2014
Rated 3 out of 5 by SUE49 ROOM NEED IMPROVEMENT
THE BATHROOM NEEDS A MAJOR OVERHAUL. FELT LIKE I WAS IN A BARN
WITH THE TYPE OF DOOR. SINK FLOODS EVERYWHERE WHEN YOU TRY TO USE IT & THE SHOWER DOOR HAS A 1 INCH CRACK WHICH FLOODS THE FLOOR AGAIN
May 28, 2013
Rated 2 out of 5 by inuendoz Fix it already
Been here a week, hot tub is waiting for parts now for 5 days, it's friday night. No hot tub for this sore, sore body. room service cleaned room and bath very well!!! but did not vacuum.
February 2, 2013
Rated 5 out of 5 by Nunya Another great stay
We stayed here again Saturday night. The room was great. Very spacious and the beds very comfortable.
September 16, 2013
Rated 5 out of 5 by MrsT28 Nice beds!
Hotel resonably priced compared to others in the area.
June 30, 2014
Rated 5 out of 5 by FrenchQuarter2012 Housekeeping is a keeper!
What a lovely experience at your hotel! I was in Biloxi recently for a wedding and after I got home I realized I had left a pair of expensive eyeglasses at the hotel. I called housekeeping and they said that no glasses had been turned in yet. I remarked that they may have slipped between the sheets while watching TV. The head of housekeeping, Miss Becky, and her staff personally went out to the laundry truck and shook out every sheet until my glasses fell out! That could have been hundreds! Now that is service above all! The hotel was beautiful but the housekeeping staff was even moreso! Thanks to Miss Becky and her staff/person who took the time to make my stay truly delightful! Your housekeepers are real keepers!
October 10, 2012
Rated 3 out of 5 by TAMM58 What a mess!
I used an SPG specialist to book my room for my stay and they totally messed up the room and the promotion that I was trying to use. When we arrived we were told that we were going to pay more for our room. This is not what was agreed upon with the specialist. When I spoke with the clerk at the counter she immediately had the manager come up to help. The manager appeared to be distracted and seemed to not want to assist at the time. We finally decided to go with the traditional king at a lesser price and no breakfast added. It seems that to make any changes, you can't do it at the desk nor can you utilize any of the 'offers'. Now that we have our room we go to the 3rd floor. We have been SPG members for 6 years..we were not put on an SPG floor for our stay. The room was very nice and the bed very comfortable with ironing board, iron, microwave, refrigerator of which we utilized all. We hung the sign for green during our stay but unfortunately when we did want clean towels and cleans sheets and our garbage emptied, it took 3 days to get this accomplished. We are not messy people but after 3 days it gets a little much. We did not find out till our last day that all we were supposed to do was inform the front desk. We DID inform the front desk for 3 days in a row until I got angry and spoke with the night people at the front desk. They immediately sent housekeeping up to take care of it. We did not participate in green any further. We were given a free breakfast for our trouble and had it the next morning. The breakfast was very good, the service was fine. The next day however, we tried to have breakfast again. We waited at the podium about 4 minutes before we were noticed. There was only one occupied table at that time. The waitress had to ask 3 times what we ordered. It took about 15 minutes to get our coffee and juice. It seems there was someone more important dining that morning that needed additional attention. It then took about 45 minutes before our breakfast arrived. There was only one waitress and the manager did not help out until we were ready to go. There were 3 other tables that we could tell were having difficulty like ours. We avoided breakfast there after this. At checkout, when I received the bill, it was totally wrong. I was still being charged the higher amount per night! We had agreed upon the lesser amount per night the day we checked in.
As a positive note on our stay, we truly enjoyed one young lady who worked the night shift. She was extremely helpful and was the one who got our room finally cleaned for us. The gentlemen who work at night were also very helpful.
I could not get any assistance from the day people. They would smile, be friendly, say ok and then nothing would happen.
I greatly enjoy the spg hotels and have stayed in many of them. This is the first time that I have had such a disastrous experience with any SPG hotel. I will continue to use SPG and just hope that in the future this does not happen again.
February 19, 2014
Rated 5 out of 5 by shannonlyn214 Great stay - bad internet
Highly recommend this hotel to anyone visiting the area. Wonderful staff, good room, great location. Unable to get internet on 10th floor, headache but thankful to use computer in lobby. Front desk help exceeds expectations.
August 14, 2013
Rated 4 out of 5 by mzree Patio, bar and grill, window view of beach ..
I really enjoyed my stay, even though it was business, I did get to have a little fun...
June 28, 2014
Rated 4 out of 5 by Willie08 Nice Time
We had a nice three-day visit to Biloxi and found the Four Points to be pleasant accommodations. The room was comfortable and clean, the staff was efficient, and the bar had a nice selection of beers.
This is not a world-class hotel, but it certainly met our expectations and then some.
October 7, 2013