Rated 3 out of 5 by TAMM58 What a mess!
I used an SPG specialist to book my room for my stay and they totally messed up the room and the promotion that I was trying to use. When we arrived we were told that we were going to pay more for our room. This is not what was agreed upon with the specialist. When I spoke with the clerk at the counter she immediately had the manager come up to help. The manager appeared to be distracted and seemed to not want to assist at the time. We finally decided to go with the traditional king at a lesser price and no breakfast added. It seems that to make any changes, you can't do it at the desk nor can you utilize any of the 'offers'. Now that we have our room we go to the 3rd floor. We have been SPG members for 6 years..we were not put on an SPG floor for our stay. The room was very nice and the bed very comfortable with ironing board, iron, microwave, refrigerator of which we utilized all. We hung the sign for green during our stay but unfortunately when we did want clean towels and cleans sheets and our garbage emptied, it took 3 days to get this accomplished. We are not messy people but after 3 days it gets a little much. We did not find out till our last day that all we were supposed to do was inform the front desk. We DID inform the front desk for 3 days in a row until I got angry and spoke with the night people at the front desk. They immediately sent housekeeping up to take care of it. We did not participate in green any further. We were given a free breakfast for our trouble and had it the next morning. The breakfast was very good, the service was fine. The next day however, we tried to have breakfast again. We waited at the podium about 4 minutes before we were noticed. There was only one occupied table at that time. The waitress had to ask 3 times what we ordered. It took about 15 minutes to get our coffee and juice. It seems there was someone more important dining that morning that needed additional attention. It then took about 45 minutes before our breakfast arrived. There was only one waitress and the manager did not help out until we were ready to go. There were 3 other tables that we could tell were having difficulty like ours. We avoided breakfast there after this. At checkout, when I received the bill, it was totally wrong. I was still being charged the higher amount per night! We had agreed upon the lesser amount per night the day we checked in.
As a positive note on our stay, we truly enjoyed one young lady who worked the night shift. She was extremely helpful and was the one who got our room finally cleaned for us. The gentlemen who work at night were also very helpful.
I could not get any assistance from the day people. They would smile, be friendly, say ok and then nothing would happen.
I greatly enjoy the spg hotels and have stayed in many of them. This is the first time that I have had such a disastrous experience with any SPG hotel. I will continue to use SPG and just hope that in the future this does not happen again.
February 19, 2014
Rated 2 out of 5 by NOLA123354 No PBX operator?!
There was no information about internet access when I checked in. On the directory it said to call down for the instructions. However, when I tried to call no one answered the phone. I literally called 10 times and each time no one answered and the line ended up going blank. Working at a hotel, I understand that there are busy times but I found out that there is no PBX area in this hotel. It's unfair to your guests and employees to not have someone who soley answers phone calls. I was extremely frustrated that I could not get a hold of anyone and I could tell that the front desk agent having a hard time keeping up with the the demand. I will say that you have an excellent bar staff! They were very helpful
July 26, 2013
Rated 5 out of 5 by hvm22 Great Stay .. Great Value
Outstanding service. One of the cleanest SPG hotels I have ever visited. And I am a loyal SPG member that travels worldwide. The Location of this Hotel is Ideal. You can walk across to the nearby beach and the Casinos. Loved the Pool and the G.T.'s Restaurant and Bar is outstanding.The food is fine dining in a casual yet upscale setting. No need to leave the hotel and have dinner at another place. The manager on duty during our stay went out her way to make sure a inconvenience was corrected and went beyond her duty to see we were comfortable and happy. I will continue to visit this little gem on the Mississippi Gulf Coast . One of my favorite hotels. Please do yourself a favor and visit Four Points instead of theCasino hotels and other beach hotels.
September 12, 2012
Rated 1 out of 5 by Ishmael very dirty overgrown with weeds
Same trash was around the pool area on Sundaywhen we checked out that was there on Friday evening when we checked in. The first room we were given stunk like smoke and it took us over an hour and enduring having the room filled with unbearable chemicals to get them to give us another room and it had no bathroom door. This was the only other option as the hotel was overbooked by 4 rooms. Pool pump and filter was broken but the left it open and filthy for the guest to use anyway and just pretended that it was just now broken and just reported to them.
August 9, 2012
Rated 1 out of 5 by hvm22 Not a Friendly Staff at the Front Desk
The front desk staff lack people skills. Rapha at the Front desk couldn't help my wife and I one bit. And I have to say the Security Guard Tom was a lazy one.
This Four Points should get off the SPG program. Not a good stay here. Also the pool is over run with off duty military and they are very wild running around the Pool. The very rude guest take over the Pool and the Bar. The Management overlooks this.
October 8, 2013
Rated 5 out of 5 by hvm22 Outstanding. Another Great Stay
This is my 6th visit. Just excellent service.
This Hotel is beyond a 2 Star. The staff make it a 5 Star. They took the time and care to make our visit a pleasant one. Our room was very clean and most important quiet. We got to sleep in. No noisy housekeepers at this location.
GT's restaurant in the hotel is so good. We ate there twice. No need to go to another place in the area. They have it all.
The best hotel on the Gulf Coast !!! And it's because of the Outstanding Customer Service.
April 2, 2013
Rated 5 out of 5 by Matt324 Best hotel stay ever.
I stayed for my wedding night and wanted to plan a wonderful night for my new wife. Months ahead of time the staff was highly accomodating, especially the restaurant supervisor, to organize my stay. The morning of the wedding the restaurant waitress made sure I ate something healthy and light to ensure I started the day well, I was informed the staff had worked hard to give me the 10th floor overlooking the ocean, the chef allowed us to order anything we wanted in any way for room service (we had filet mignon with shrimp and crab meat that was phenomenal) the room was covered in rose petals, wine champagne. Our whole stay was spectacular. I highly recommend this hotel for any occasion.
April 2, 2012
Rated 5 out of 5 by Hooker69 SPECTACULAR
Recently a couple friends and I stayed at Four Points in Bilolxi MS. This was a great experience. The staff was great, we were able to get a mini fridge and microwave in our room at no extra charge. Smiles and friendliness from all staff we encountered. Drinks were awesome. Food was awesome. Room was awesome. Minutes from every attraction we wanted to visit. The view was spectacular. Absolutely enjoyed waking up, going downstairs, having morning tea and looking out over the Gulf of Mexico. Planning our next trip in September....will definitely be staying at Four Points again!!
June 13, 2013
Rated 4 out of 5 by Banu problems in the room
Room was so cold, heater not working properly. Tried to use the room phone to call for help with heating, phone did not work. Husband had to go downstairs to report problem.
Went to take shower in the morning, no hot water at all. Took cold shower in 27 degree temp. Told front desk about problem, she gave $ 20.00 credit. Feel insulted! The whole amount should be refunded.
January 26, 2014
Rated 5 out of 5 by hvm22 Another Good Stay
You can't beat the Location and good rate at this Hotel. Always Clean and the Staff are Helpful.
SPG members are treated with respect. I really like this Four Points. I come here often and it never fails me. We enjoy the pool and ordering drinks and lunch. Great pool side service. I will come back again next month.
June 19, 2013
Rated 5 out of 5 by Nunya Another great stay
We stayed here again Saturday night. The room was great. Very spacious and the beds very comfortable.
September 16, 2013
Rated 4 out of 5 by Bobbie52 Very noisy.
We didn't get much sleep , bue to, to much noise in the hallways ALL night long .
March 3, 2014
Rated 4 out of 5 by Bubba256 Missing lightbulbs
The room I was given was missing 2 lightbulbs which made the room dark. This was brought to the attention of the front desk. Nothing happened until I got one of the cleaning crew to get me a couple. Also was told by night staff that the shuttle could take me to the airport. Next morning nobody seemed to know anything about this. Ended up taking a 35$ cab.
August 27, 2013
Rated 4 out of 5 by Willie08 Nice Time
We had a nice three-day visit to Biloxi and found the Four Points to be pleasant accommodations. The room was comfortable and clean, the staff was efficient, and the bar had a nice selection of beers.
This is not a world-class hotel, but it certainly met our expectations and then some.
October 7, 2013
Rated 5 out of 5 by FrenchQuarter2012 Housekeeping is a keeper!
What a lovely experience at your hotel! I was in Biloxi recently for a wedding and after I got home I realized I had left a pair of expensive eyeglasses at the hotel. I called housekeeping and they said that no glasses had been turned in yet. I remarked that they may have slipped between the sheets while watching TV. The head of housekeeping, Miss Becky, and her staff personally went out to the laundry truck and shook out every sheet until my glasses fell out! That could have been hundreds! Now that is service above all! The hotel was beautiful but the housekeeping staff was even moreso! Thanks to Miss Becky and her staff/person who took the time to make my stay truly delightful! Your housekeepers are real keepers!
October 10, 2012
Rated 5 out of 5 by Ttassin Great place on the gulf coast.
Perfect hotel for a visit to Biloxi, away from the casino crowds!
September 30, 2013
Rated 5 out of 5 by shannonlyn214 Great stay - bad internet
Highly recommend this hotel to anyone visiting the area. Wonderful staff, good room, great location. Unable to get internet on 10th floor, headache but thankful to use computer in lobby. Front desk help exceeds expectations.
August 14, 2013
Rated 3 out of 5 by ASK30 Hotel needs to follow its own policies
1. Inconsistent answers from front desk staff to questions regarding check-in and check-out policies. We have checked in early and have also checked out late on previous stays at the hotel.
2. Assigned handicapped accessible without our knowledge and were told we could not change when asked to be provided with a room with a regular shower/tub.
We are SPG members but see no benefits.
July 26, 2013
Rated 4 out of 5 by bldavi1 Stay was Great, Check-in Not so Friendly
This is one of my favorite hotels on the Mississippi Gulf Coast. However, the past few times my husband and I have stayed there (on business) the young lady checking us in has been somewhat cold, almost rude. She appears to be in a hurry and distracted. I was born and raised on the Coast, and it saddens me that guests are not greeted with southern hospitality and "we are glad you are here".
While my stays have been business and I enjoy the accommodations, for pleasure I may not select this hotel but opt for another hotel that welcomes me and is glad I returned.
December 11, 2012
Rated 5 out of 5 by kajunking2013 beautiful experience
Dollar for dollar, this is the best hotel on the beach. If you're like me and like great value for your hard earned money, then this is where it's at.
1. The wife and I aren't big on gambling so that was never an issue
2. The location was perfect, right in the middle of everything. You're literally walking distance from the beach, good restaurants, and casinos if you like to gamble.
3. The view of the beach and the water from our room was awesome.
4. The chips and dip from the restaurant are great.
Everything about this place was great, the cleanliness, size, and great comfort of the rooms, and the friendly, helpful staff made our stay a beautiful experience. We absolutely will be booking a stay here in the near future. I definitely recommend this hotel
August 19, 2013
Rated 5 out of 5 by Calliewee Staff is exceptional!
This hotel is fantastic and the staff is so friendly. The location is ideal for people who want to visit the Biloxi casinos; if you want to do so you can walk to them, but if not you take the hotels free shuttle. But more than anything, I must rave about the friendliness and professionalism of the entire staff. From the desk to the waitstaff to the custodial staff - everyone is smiling and courteous. I highly recommend Four Points!
February 24, 2014
Rated 5 out of 5 by Joyb Always enjoy staying here
When ever we are going to or through Biloxi I always make it a point to stay here. We are gold members and that seems to matter here. We get great rooms and great service.
September 14, 2013
Rated 5 out of 5 by GaDuffer First stay, but not last!
Our expectations were far exceeded. The staff was friendly and always helpful on any issue. We do have three minor suggestions:
1. Mention the Green Project at check in. We found the card the morning after checking in, but did not get credit for participation the first night even though we told housekeeping we were participating.
2. The bathroom door in 501 did not close all of the way.
3. The door to the room did nothing to keep out noise from hallway. Conversations from hallway were as loud as if they were in our room.
February 20, 2014
Rated 5 out of 5 by cozama1013 Hidden Gem
I stayed on 12/17/11. First the staff is as pleasant as I have ever met. The hotel was clean and modern looking. My room on the 10th floor (preferred guests) was roomy, clean, with a very comfortable bed, a large flat screen TV and I had a nice veiw of the Gulf. The hotel is only a five minute walk from the Beau Rivage where I normally stay when in Biloxi. I've spent 5 minutes getting to the casino from my room inside the Beau. I will be staying again.
December 21, 2011
Rated 3 out of 5 by JoyceH Hotel
I've stayed at this hotel several times since it opened. First Floor Arrival/Lobby area and rooms are well maintained. Hotel grounds/flower gardens need attention. The flower gardens used to be very nice now they are overgrown with weeds. The lobby/hall areas of the hotel need attention. These areas appear to not have airconditioning. During our stay there where dirty sheets left on table outside of elevators for more than 24 hours. Pool area is nice but not cleaned up after closing at night. Hotel/Bar staff very nice!
July 17, 2013
Rated 5 out of 5 by TheGirls5 Great Hotel
Love the hotel; staff was great.
September 5, 2013
Rated 5 out of 5 by CollierJ61 Very friendly
I was recieved and taken care of with warmth and enthusiasim.
February 6, 2014
Rated 5 out of 5 by Stephe424 Very Friendly Staff
We came to Biloxi this past weekend for the Lynyrd Skynyrd concert and stayed at Four Points. Everyone was very friendly and accommodating!! We will definitely be back to stay at Four Points!!!!
September 10, 2013
Rated 4 out of 5 by Tom76017 Clean, new, but poor Internet
This facility was nice, and the staff was great, but if you’re headed there for business then note that the Internet in the rooms is so poor that it is impossible to conduct email or other communication related business. Quite a disappointment for 7 weeks now. Frustrating...
December 6, 2011
Rated 5 out of 5 by stolomom Best house keeping staff!
The staff at this hotel does an incredible job. I especially want to mention Miss Val on the 10th floor. She works very hard and always has a big smile on her face, and kind words for guest!
July 23, 2013