Rated 4 out of 5 by shai2508 Good Hotel
good hotel with good location, professional staff and closer to airport.
July 30, 2014
Rated 5 out of 5 by Mal03 This hotel has everything you need
I use this hotel for business travel. Very close to airport and transfer service available.
Staff always polite and helpful. Someone available at all times.
Food very good and a good variety.
Rooms spacious and clean.
July 29, 2014
Rated 5 out of 5 by ish1234 Service with Style!!
Droped in late night wid my friends on eve of friendship day... in eatery!at lobby level.... quite a chick and relaxing atmosphere,Staff was super attentive, and suggested quiet of few options, service was really good, and quick. Staff at front desk were seems to b unaware of all the things happening!! and was lacking a smile!! apart from this.,service was really quick, and was with a smile and style... even though it was late night, and quiet of staff gets tired. the only thing is, mid night menu is very restricted! else, everything was awesome.. would like to visit again..
August 7, 2013
Rated 3 out of 5 by Bhava9 Four points -Pune
This is a starwood hotel and have all amenities in place and some non functional.The airconditiong in the hotel needs to be upgraded or fixed as the room temperature being between 21-25 degree in winter is not acceptable and outside ambient temperature much better than the room.Internet access is slow and have ups and low.Avoid this hotel in summer at any cost and unfortunately after having such a nice staff and everyone trying to help you in every aspect the stay at the hotel made me miserable because of the room temperature and basic facilities like internet.
January 14, 2012
Rated 5 out of 5 by Sanjeevm An Enjoyable Stay
It was my 2nd Stay in Four Points By Sheraton . I had a comfortable stay.Food was very delicious especially in the BBQ and the staff was very cooperative and very humble. The ambience of the hotel was very good also the rooms were well maintained .overall , Four Points provides uniquely comfortable stay for the traveller .It is ideally located at nagar road ,very near to the airport . Number of malls in the vicinity of the hotel adds to the fun factor .The Four Points provides great value for money ... :)
love to stay there in future also ;)
April 2, 2013
Rated 4 out of 5 by paddy56 hotel maintians good ambience and it is nice to stay.
areas of improvement
1) airconditioning inside the room to be improved. I stayed in room no 730. The temperature was set at 19 and it was very chil when I checked in. Even hours after resetting it to 24, it does not clock up to even 20 degree celcius. I had to call the service person who did something and after that it reached 24 degree. When I wanted to reduce the same to 22, I reset it but it did not clock down even to 23 after many hours. it should be rectified.
Steam facility for Gents in the SPA should be checked. even after 10 minutes, no proper steaming is coming inside the designated room.
July 16, 2014
Rated 5 out of 5 by MC2001 Excellent
All conditions are enough attractive. And the experiences of this stay exceed over the price and expectations. This is true spg services and differences compared with other local hotel chains.
July 26, 2014
Rated 4 out of 5 by tatz87 This hotel is good.. but ....
Great facilities and comfortable stay.
However during check out, I specifically mentioned that I wanted to pay my bill in IDR and the reception assured me however in the end on my credit card bill I saw I was charged Singapore dollars.
This is not the first time it has happen and I am very disappointed with this specific area. Hope the management can resolve this issue.
July 21, 2014
Rated 5 out of 5 by archana29 Simply fantastic
They were exacrtly the same what they show in the pictures..
My son and hubby enjoyed the short weekend like anything !!!
I was happy as i made the right decision by booking it ..
Simply loved it!
July 22, 2014
Rated 1 out of 5 by mahi Terrible Hotel
No where even close to be called a sheraton hotel.
- I stayed from 11th Apr,12 to 13th Apri,12. The body lotion kept in restroom had expired in Aug,11 ! I have carried the tube back home to keep as souvenir. I can understand had it been an inadvertent incident. But more painful is the fact that the hotel had smartly put a sticker on the expirty date portion. This clearly shows that the intentions are not right.
- The rooms donot have even basic articles like dental kit, shaving kit, laundry bags. On asking the housekeeping boy and to his supervisor they both shrugged and went off!
- First time I have seen a hotel serving rice, biryani's in breakfast.
- The Khaman-dhoklas were stale and re-used. Other food items are also re-used. one can easily make this out.
April 25, 2012
Rated 4 out of 5 by Garfield00 Food
You should have the name of food in English and how to eat it. I would like to try an Indian food ia a correct way but I don't know.
July 20, 2014
Rated 4 out of 5 by Kati87 Good Customer Service
I was very satisfied with the quick response from the staff .
July 19, 2014
Rated 5 out of 5 by Praveenckk Recommeded hotel
Four points pune has an excellent facility, moreover with a very good staff support team and reponsiveness, provides complete comfort for business travelers and family.
July 17, 2014
Rated 4 out of 5 by Bruns Sheraton Four point Pune
Good hotel, located closed to 2 shops
Good fitness center and swimming pull
Good buffets food and breakfast and good Japanese restaurant
Excelent follow up of the Bresilian socker world cup with 2 big screen, which make my stay easier...
Excelent service of all the staff
July 16, 2014
Rated 5 out of 5 by Teesta25 Excellent Staff, Superb Value for Money
I think the courtesy and friendliness of the staff is distinct compared to the innumerable business or even luxury hotels I have stayed in. The services offered to the business traveller - airport and office transfers, wi fi etc are excellent. The rooms are aesthetic and well maintained. The food is excellent. I am overall delighted with the hotel.
August 8, 2013
Rated 3 out of 5 by Suryakiran Poor inroom dining & Food quality was worst.
I stayed from 02/12/11 to 05/12/11 in room no. 617. First thing to mention was staff are not so good to customers. Depends on the physical appearance they are respecting the customers and which is very bad on your part. I think if i wan't to re-visit again then i have to come in suit and a BMW car. For picking-up from the airport they sent a very untidy car & which is very old one. In room dining taking more then 30minutes to deliver. on 02/12/11 night i ordered a hot bournivata milk and they supplied me in mild and too sent spoiled one. I had one sip and kept for sometime and when i tried to have it the milk was broken. I had a severe omit in the night. On 03/12/11 i ordered hyderabadi chicken biryani which was taste less & chicken pieces are to dumm but they kept tandoori pieces in that and sent it to my room. Being from hyderabad i know how the biryani tastes. I stayed in all the westin & fourpoints in India but the quality of food was not upto the mark.
December 4, 2011
Rated 5 out of 5 by RazBear1 Welcome guest
As a frequent guest ( 7 times the last 8 month) , I got a very good service from any one from the stuff that always tried to be helpful for any case or concern and later on followed up that the issue resolved.
I do recommend this hotel especially because of the stuff that give such a good welcome honored guest
July 4, 2013
Rated 5 out of 5 by Arvsud1 “Excellent service”
I have stayed in this hotel more than 4 times and each time they have raised the bar of the service.
Best hospitality you can ever imagine. Every employee will remember your name and all your preferences... you need to tell them once... Especially Ashish from front desk .
August 23, 2013
Rated 5 out of 5 by Majedalf Super star
This is my soucnd house pease really very nice hotel with group
Sprical thanks for mr patill mr aditya mr ashish and mr joe
And the pirsone who clean my room his kalidas
August 31, 2013
Rated 5 out of 5 by Benval outstanding customer service in all departments
a superior serviced hotel dedicated to exceed customers expectations.
truely a must visit for any occation.
June 16, 2013
Rated 3 out of 5 by Raghav This Hotel has a great ambience
Always had problem with the hot water availability. The temperature of the water in toliets is too low and is not as per desired. Else other things are fine.
Its Sheraton, expectations are high,
July 13, 2014
Rated 5 out of 5 by Mohandas Best in Pune for Business Travellers
Good location, nice and spacious rooms, food and ambience are very good. Reasonable room rate. Overall a great experience, worth visiting second time.
July 11, 2014
Rated 5 out of 5 by nh1969 The best hotel stay .....
I would like to thank Mr.Joe and his team for the most memorable hotel stay in my life to date. The kind of care and support you and your team took of us was beyond extraordinary.
As we moved from Bangalore to Pune on a relocation, and required some special care due to my 1 and ½ months old daughter, was taken care promptly and with utmost care like someone like at home.
I have travelled around the world, and incidentally never stayed at any Sheraton property, this gave me an opportunity to explore something new and now I will make it a point to stay at Sheraton Property whenever I travel.
Please pass on my thanks to your team.
@Joe - – You really made my stay memorable. I would like to thank you specially for making it the best stay at your property by going way beyond what can be done for a Customer. Thanks a TON!!!!!!!!!!
Best of Luck.
June 10, 2013
Rated 3 out of 5 by ArifMansuri Needs work
For starters, avoid the 8th and 9th floor, they reek of some industrial solvents and I had to move to another floor within 30 minutes. Secondly, ask for an SPG floor because the front-desk staff don't seem to bother offering you one even if you state that you are Gold/Platinum member.
The staff so try their best and food is decent. Plus, the location is nicely located to the big malls in Pune.
But overall, the hotel needs to be more comfortable and the staff needs to be smarter in dealing with the variety of guests.
June 30, 2014
Rated 5 out of 5 by SatBai Consistently Very Good Experience
I've been staying at this hotel for the last 6 months or so and have always got excellent service from all staff - from the reception to housekeeping. The rooms are clean and well appointed. I like the fact that the bathroom is simple and easy to clean. The gym is good for this kind of hotel. I've not tried the pool but it looks good. I would definitely stay in this hotel again - its like staying with family!
August 6, 2013
Rated 4 out of 5 by millis my stay at four points - pune
hotel is strategically located on nagar road and 500 meters away from phoenix mall - the best mall in pune. The hotel staff is very humble & helpful especially - Ashish the guy who handles the front office desk. The only drawback about the property is that they don't have Subscription to SET MAX package & CNN IBN channel, which means no IPL & no access to English number one news channel.
August 2, 2013
Rated 5 out of 5 by Subra123 Great features
This si one of the good hotes, nearby shopping malls, good facility
July 7, 2014
Rated 4 out of 5 by MG28 Great value close to nice malls.
Good location close to work and airport
Transport team and arrangement is not upto the mark
Not many options in room service
No special offers or treatment for Gold members
July 4, 2014
Rated 5 out of 5 by prem1961 Excellent place to stay
Excellent Hospitality and value for money. Ashish / Bhavna and Aditya @ the front desk great job keep up the good work
August 30, 2013
Rated 5 out of 5 by MrStu Four Points...5 Stars
From the moment I arrived to the day I left the hotel accomodated all my needs. From meeting the Chef (Sanjay) to discuss my dietry needs to friendly conversations to the bar staff evryone at the hotel was polite, friendly and helpful. The 'breakfast' team were always quick to get me my desired double espresso and the chef was always ready to start my morning dosa (which itself was fantastic). I would recommend this hotel for short stays and long stays, with myself being well looked after for 5 weeks. My room was always cleaned thoroughly and I wanted for nothing whilst there.
September 25, 2013