Rated 4 out of 5 by Sandsma Waitstaff vs. room
The waitstaff won. We hung out a lot at the restaurant and bar, and received top notch, friendly service, especially from Jeremy, who took care of us, recommended things to do and was an efficient excellent server. Rooms were not clean enough for a fussy old lady . Stained bathroom floors, and every day something was missing, like coffee cups, bathmat, or plastic drinking cups.
July 30, 2014
Rated 4 out of 5 by Kate1900 Pleasant stay
Overall, my hotel stay was pleasant. Hotel staff was extremely pleasant, my room was spacious and location for my purpose was great.
I usually stay a ALoft hotel, but will come back to Four Points - mainly because of restaurant and room service options.
The maid service wasn't that great. It lacked attention to details. Despite tipping (which I mainly do to ensure a clean room), the sheets were not changed although I indicated that I wished for them to be changed. When standing already soaked in the shower, I discovered that the shampoo dispenser was empty.
All in all, it would have taken very little effort by the maid service to make my visit perfect.
July 14, 2014
Rated 4 out of 5 by Betsy55 One of the better hotels in Tallahassee!
We have stayed in many hotels in Tallahassee and the Four Points Sheraton was one of the best. The room was clean with a very comfortable bed. The bathroom could have been cleaner - especially the floor and tile grout. Pool area was great and very clean. Restaurant for breakfast was good with a generous variety of items on the buffet. Service was very good.
July 28, 2014
Rated 4 out of 5 by MarieGrace64 Very Welcoming!
This was just my second time staying at a Four Points hotel. The staff was very friendly and responsive and went out of their way to be accommodating.
The breakfast buffet was delicious and the dinner in the dining room was outstanding and very reasonably priced.
July 27, 2014
Rated 4 out of 5 by JasonTLHpolitico A reliable, comfortable hotel with attentive, pleasant staff
As a weekly traveler, I've become rather persnickety about the lodgings I use. I came upon this gem my first year as a lobbyist, and as I've spent a lot of time in the state's capital over the past several years, I've come to enjoy this hotel as my first choice when visiting Tallahassee, and I've stayed at all of them in or near downtown. You get what you pay for, and the per night price is pretty reasonable. The rooms are comfortable, fresh and conducive for the professional who needs to work in the peace of his or her room at any time of the day, undistracted by Las Vegas-esque amenities. The beds are comfortable, and you can generally find pillows from firm to soft adorning the headboard. I frequently order room service, and they're mostly on time. The irons even work, and never once have they left a rust stain on my dress shirts! There is a decent exercise room sized perfectly for the creative and efficient gym rat, and several cardio machines with installed media entertainment. You can also tan, lounge or get some laps in at their pool. Their restaurant is open to those who eat at reasonable hours, and their food is consistently good. They've got some pretty scrumptious appetizers and small plates for the foodie who doesn't mind something fatty here and there. Finally, they're within walking's distance of downtown, and they're a quick jaunt to the Capitol, which is essential. They even have a golf cart that will take you for those who are always in a rush, like me. This hotel is an all around reliable, practical and thoroughly enjoyable hotel designed for the professional or the family. Not to mention it's pretty sweet looking. I love the blue.
July 30, 2014
Rated 4 out of 5 by Lorrie48 This was a very comfortable stay.
I was very pleased with the greeting from the stall and attentiveness to my requests. When asking for directions, they not only told me how to get there but showed us the correct direction to take. The only problem with the stay was the temperature of the room. It was soooo cold on arrival, we needed the heater to warm the room up. I realize with the humidity and heat outside you must keep a cool tempearture to avoid mold and mildew, but honestly, 68 degrees is too cold for indoors.
The bed was excellent. We slept so well that we did not want to get up each day.
July 14, 2014
Rated 4 out of 5 by Candace47 Good Accomodations
Would stay again. Nice room. Clean.
July 25, 2014
Rated 2 out of 5 by FloTAM2014 Hotel allows pets
Severe allergy to cat hair that was all over my room. My room bedding was soiled and a dog next to my room barked all night.
THe front desk agent on evening shift said there was nothing he could do but move me. It was at night and I was already in bed.
July 23, 2014
Rated 4 out of 5 by MichelleL The Rooms
The room was extremely clean, the staff was also very pleasant. I enjoyed the pool, and dining area. All in all, I would stay here again.
July 21, 2014
Rated 2 out of 5 by Joan15 Disappointed
I was in Tallahassee for business and stayed at the hotel because my husband and I had stayed there in past and had a good experience. Several issues:
1. Room was not as clean as past visit
2. Terrible odor on pillows and bed linens.
3. I was awakened by the sickening sweet odor several times during the night and finally in the AM with an awful headache.
4. Told the front desk at checkout and although he apologized and offered breakfast, the bill should have been adjusted. With a terrible headache, I was not up for breakfast..
I am in the travel industry, have been for many years. Do the right thing for a client with a bad experience. What a disappointment.
June 24, 2014
Rated 5 out of 5 by Tightliner Friendly
Nice facility, convenient to my meeting location with the city and very friendly staff.
July 18, 2014
Rated 3 out of 5 by Kbear13 Request not honored
On 9/9/13, over one week prior to my check-in, I called the hotel to request a refrigerator for my insulin. The girl I spoke with pulled up my reservation and said she added it. When I arrived on 9/17/13, I was told that no refrigerator was on my reservation and they did not have one. I hadn't keep my room freezing and keep my insulin in an ice bucket. I found out later that people who checked in on Monday and had not requested them ahead of time received refrigerators. I think they gave out too many and did not have one left for me! Needless to say, I was extremely unhappy and very uncomfortable. It ruined my entire 4 day stay.
September 23, 2013
Rated 5 out of 5 by FrankB Awesome hotel!
I was honestly shocked that a hotel of this quality exists in the middle of nowhere in Tallahassee, FL. And couldnt expect the 4 points to be this good. Great customer service, superb bedding, comfortable bed. I was in a hurry to leave right after breakfast, and they accomodated all my request in a very timely manner, they even managed to find plain yogurt for me ;-). Fantastic stay.
May 14, 2013
Rated 1 out of 5 by mawcarr Disappointing all around
My family and I stayed at this hotel on August 2 -4, 2013. It was the weekend of FSU's graduation. Many FSU families were there. This hotel experience was disappointing all around with few exceptions. Upon arrival at 4:00, we were told our rooms weren't ready because "housekeeping is backed up". We were instructed to wait in the jam-packed lobby. We had two elderly people in our party-one who is legally blind, the other with dementia. We were told our rooms would be ready in 15 minutes. Close to an hour later, we had our rooms. Only one elevator was working in the hotel, so guests often had to wait 10 minutes for it to arrive. There were never any towels at the pool...the bartender actually went and got us some after the front desk told us "laundry was working on it". The front desk staff gave us breakfast passes to "make up for the wait". This was actually part of the room package; they weren't "giving" us anything! On the positive side, the wait staff and bartender were outstanding. They tried to make up for the bad service and operations found everywhere else. When checking out, I was told "extra points" would be added to my SPG account...still waiting on that too. This hotel needs to figure out their operations and better prepare for busy times of the year. If you know you have a quick turnaround between check out and check ins, add more staff. Same for laundry services. Train your front desk staff on customer service. Don't blame other departments; give the customer something for a severe inconvenience --a cup of coffee and quiet area would have been nice for my in-laws.
August 14, 2013
Rated 4 out of 5 by Cookieman Location/facility/staff make this property an excellent property
Great property and the suites make biz travel a breeze!
July 10, 2014
Rated 5 out of 5 by bethie Always great every time we stay
We stay here quite often in route to Orlando and always enjoy the stay. Love the transportation provided to local restaurants.
July 7, 2014
Rated 4 out of 5 by bigmacque Good stay in Tallahassee
I walked into this hotel late at night and was greeted by pleasant people in a nice, clean environment. The room was very clean and comfortable and the small amount of staff that I interacted with were all cordial, professional and efficient. I came in late, so was given an upgraded room on the fly by the guy at the desk and I appreciated that. Overall this is a nice hotel.
July 1, 2014
Rated 5 out of 5 by Kang Great Hotel!
I stayed at this hotel to visit Florida State University (FSU). The hotel is located in walking distance to the school about 8-10 minutes. The room was clean and comfortable. Most of all, every staff I met in the hotel was friendly, courteous, and professional. Complimentary airport shuttle service was one of the greatest features for me to move from/to Tallahassee Airport (running 5am-11pm). Also, the hotel restaurant (Juicy Blue) was great to dine from morning to night (6am-10pm) with various decent menus. With these features, I could save my time and money while focusing on my business at the school. It was pleasing experience to stay at the hotel. I would definitely recommend to choose this hotel for visiting Tallahassee and especially FSU.
January 28, 2013
Rated 5 out of 5 by Roland59 Great staff
Dear Mr Schmitz:
I am writing to you today because I wanted to let you know that we stayed at your hotel last week on Thursday and Friday night. Our daughter graduated from FSU on Friday night and this was our first stay with you.
We were all very impressed with the hotel itself but above all with your staff – it was a true pleasure to experience the attitude of all of the staff we met. They were all very friendly and helpful and this is not something you get to experience very often. I truly hope that you can let your staff know that they are doing a wonderful job for you. If our travels will take us to Tallahassee again at any point in the future we will make absolutely sure to stay at your hotel again.
Thank your staff on our behalf for a great experience.
May 13, 2013
Rated 4 out of 5 by RobertSp The staff was very attentive and professional
We recently visited Tallahassee for my daughters FSU orientation. The first room we had on the 12th floor had loud mechanical noises coming from the roof. I reported the issue to the staff and they were very apologetic and mad sure I was given another room (they upgraded me for free because of the inconvenience) that satisfied our family. The hotel was clean and the beds are extremely comfortable. You will hear a little street noise but that is to be expected from a hotel located on a busy road.
June 21, 2014
Rated 4 out of 5 by CarolinaMoon This hotel has a great staff
All of the people I encountered during my stay were extremely cordial and helpful. They were friendly and accommodating. Very much enjoyed my stay and this will be my hotel of choice on future visits to the city.
July 1, 2014
Rated 5 out of 5 by beachlover1212 This hotel had excellent beds
staff was vert friendly, accomdadating, the hotel and room was extremly clean and most importantly the room was clean and the bed was extremly comfortable. Only recommendation would be portable fridges in the rooms.
June 30, 2014
Rated 5 out of 5 by Bolo911 Great customer service
My son and I stayed at your hotel June 8. It was warm, inviting and clean. We have medical dietary restrictions which limits what and where we can eat. The staff was very helpful making sure we had everything we needed. The restaurant staff also gave us special attention to ensure we could eat safely. The golf cart/transportation enhanced our stay. Before leaving we reserved a room for the following week as we have to return to Tallahassee.
I highly recommend this hotel.
June 11, 2013
Rated 3 out of 5 by Doris2014 Four Points - Convenient Location
The staff are very friendly and helpful. I liked the room except for the bed linens. The comforter has disgusting yellow stains, the bedskirt has gross yellow stains as well. It looks like they haven't been washed for a long time. The linens doesn't smell fresh at all. This is the second time I have stayed in this location. I really like it for convenience.
June 23, 2014
Rated 3 out of 5 by sleepymike Great Location
This is a great location for a business meeting in Tallahassee. Nice facilities for a meeting. My 4th floor room faced the highway which was just feet from the windows and the traffic noise is very loud while trying to sleep including at least 6 loud fire truck runs in my two night stay. ASk to be on the other side of the building or get ear plugs to sleep.
February 6, 2014
Rated 5 out of 5 by Marz4 Super clean and comfy
I really enjoyed my stay at the Four points in Tallahassee. The room was really great. Super comfy bed and clean. The gentlemen at the desk was super kind and we enjoyed our drinks and food in the dinning area. We will be back.
June 24, 2014
Rated 5 out of 5 by KK52 Exceptionally friendly staff.
The entire hotel staff is so friendly, helpful and goes out of their way to make certain everything is just right. The food in the restaurant was very very good. Clean and quiet. Nice pool. The fitness room could use a bike. Have stayed a couple of times now. Only place we would stay in Tallahassee.
June 21, 2014
Rated 5 out of 5 by st29 This hotel has great staff
The staff at this hotel was above and beyond. I cant wait to go back.
June 24, 2014
Rated 3 out of 5 by Beans13 2 rooms, 4 day, 3 night review
everything was pretty clean-
water pressure in the sinks were too weak as a result of water savers-
staff was excellent but they work with what they got-
room service food was not good at all -
hair in the eggs & overcooked salmon dinner-
they never replenished any waters in either room after the first night-
December 16, 2013
Rated 3 out of 5 by Dangerous Under staff
Not enough people working phone. Not enough people at front desk.
They need a bartender with a smile and a better attitude . He also needs more help. Delivering food to people and trying to make drinks. My friends Left!
February 16, 2014