Rated 4 out of 5 by fieldbus Great service and friendly atmosphere
From the front desk to the cleaning staff, I was very impressed with the service level and helpful attitude. It was my 2nd stay and would highly recommend this hotel. The restaurant was also excellent. We stayed on a Monday night which has home made pasta available.
October 23, 2014
Rated 5 out of 5 by PlatinumACSuperelite Above and Beyond
When I arrived the hotel had me booked on a different night. They were fully booked but somehow managed to find a room for the evening and upgraded me to a suite. I was very impressed by the speed of the fix and seamlessness involved. While a waited a server from the the restaurant brought a cup of coffee. Very classy !
October 21, 2014
Rated 5 out of 5 by FromRedDeer All great
close to the airport and great hotel
October 13, 2014
Rated 3 out of 5 by Felicity64 Avoid 6th floor if you aren't a heavy sleeper
We chose this hotel for convenience and comfort. It is an attractive facility, with nice rooms.However the stay was marred by being given a room under some kind of roof fan which denied sleep. The noise wasn't so apparent at first -tho very loud in the corridor -and I have to say in the early hours when I phoned reception, the problem was taken care of swiftly by giving us another room on the 5th.
Too bad we hadn't been given this room in the first place, as the rating would have different.
The simple meal we had, caesar salad and pizza, was good -better than expected, nice staff.
Prefer real glasses and china mugs to disposable provided in room.
October 9, 2014
Rated 4 out of 5 by Leslie123 Very Good
Nice, new and friendly staff. Optik tv could be better.
October 8, 2014
Rated 5 out of 5 by jugrant The Service and comfort of this Hotel
This Hotel had beautiful functional rooms and an excellent staff. The Restaurant was wonderful as well. We Enjoyed our stay and would recommend this Hotel to all of our friends and family.
September 28, 2014
Rated 4 out of 5 by Frunch Quiet
Rooms very soundproof. No airport noise or early morning door slamming. No early morning plumbing noises also . Beds very comfortable. All makes for a great nights rest.
Great clean property.
September 23, 2014
Rated 5 out of 5 by Pdid Amazing!
The staff was so knowledgeable and completely accommodating and helpful!!!
September 4, 2014
Rated 2 out of 5 by Sam114 This hotel provides relaxing environment
This hotel provides free coffee near reception area at all time, which is nice.
This hotel is very new and provides whirl pool, gym and complementary coffee at all times.
People are friendly. GOOD!
August 28, 2014
Rated 5 out of 5 by Perryp Best Property In The Chain
I always look forward to visiting Kelowna for business when I stay at 4 Points. Staff are always friendly and responsive. Early check-in... no problem! Delightful staff all-around from front desk, to restaurant to housekeeping. Keep up the great work!
August 25, 2014
Rated 5 out of 5 by Jpco Friendly service, excellent facilities and rooms
We were warmly welcomed by leila on the shuttle bus from the airport, Leila's enthusiasm and positive attitude were terrific. Upon arriving at the hotel she helped us with our luggage, then hopped behind the reservation desk and found us rooms, and then brought up our luggage... She did everything for us and was just fantastic.
The hotel is brand new, the facilities restaurants and rooms are terrific. We were very happy to see black out double blinds in the room. The air conditioning system is a bit noisy but other than that, super hotel righ next to the airport.
August 25, 2014
Rated 4 out of 5 by Michelle76 Guest
Very convenient location to airport and UBC, Great shuttle service from the airport, especially arriving so late at night. Excellent customer service. Very clean and comfortable environment.
August 25, 2014
Rated 5 out of 5 by USMOM Great Hotel Close to UBC
Perfect for set up if you are doing anything at UBC
August 25, 2014
Rated 5 out of 5 by Umom Great Location
This hotel has the perfect location. Quiet, neat and clean. Get a great sleep! This was my second stay here and my only negative comments are we found the water pressure to be abit light and the shower curtain needed to be changed. Other than that, a great place to stay location-wise and it is very clean and you get a great nights sleep!
August 23, 2014
Rated 5 out of 5 by Farmer00 Hotel was excellent.
Very pleased with this location
August 21, 2014
Rated 4 out of 5 by Travel50 Much needed rest during a business travel
During a recent travel, I stayed at the FourPoints in Kelowna and I was able to enjoy a restful evening. The staffs were very friendly and helpful. The room was very clean and comfortable, and it was quiet. I was able to get the rest needed for the busy days that followed.
August 20, 2014
Rated 4 out of 5 by Anon82839 Airport convenience is key
If you are flying, this hotel is extremely conveniently located. Rooms are clean and new with a nice modern design. Blackout blinds on the windows are great for sleeping in. Only thing I find annoying is the air conditioning/heating unit and it's controls. Staff is always friendly and helpful.
August 16, 2014
Rated 4 out of 5 by EarlsAttendee Nice hotel
A new modern hotel very near the Kelowna airport. Comfortable, quiet rooms. A bit far from the downtown core. Great shuttle service.
August 14, 2014
Rated 1 out of 5 by GeorgeMacD Staff unfriendly; hotel very noisy
When we arrived, we were given attitude by the reception clerk (we were travelling with a pet, had specifically booked a "pet-friendly" room). Were told we should have informed the front desk when we booked. When we booked, the front desk people were only too happy to forward me off to "central reservations". I informed them of the pet. Long story short, reception person was very crusty and indifferent. Not acceptable.
August 14, 2014
Rated 3 out of 5 by Boomer001 Unfriendly staff. Generator on top floor made it difficult to sleep.
This hotel from the outside was promising. Sadly, it fell very short of our expectations. The staff were not very friendly, and the room that we were assigned was near, we think, a generator. There was a constant rhythmic low tone rumble that could be heard from our room. Our experience was not pleasant.
August 12, 2014
Rated 5 out of 5 by Val61 Get away
Beautiful new hotel with such friendly staff! Perfect place to stay in Kelowna. Spacious comfortable rooms, bright and clean and Quiet despite being close to highway. Will definitely go back.
August 10, 2014
Rated 5 out of 5 by StephenW7 New hotel in a great city!
Decided to take a last minute trip out to Kelowna for the long weekend. "Last minute" and "Long weekend" usually don't go together, however we were able to find availability at the Four Points Sheraton.
The hotel is brand new, looks amazing, coincides with all the other Starwood properties which I love and always feel comfortable in.
The hotel was clean, done up nicely. The rooms were nice and comfortable.
Staff was great, nice and friendly!
I enjoyed my stay and am looking forward to my next stay!
I would definitely recommend this hotel...
August 6, 2014
Rated 4 out of 5 by ML21 Good location
Clean, friendly staff and good location.
August 5, 2014
Rated 5 out of 5 by Mikee777 Amazing Experience
We were greeted by the biggest smile and warmest hello. The staff were "genuinely" interested in what our needs were and there was no request that wasn't important to them. There was a sincerity in everyone I talked to.
From front desk staff, the restaurant staff, housekeeping and the management all the same attitude. Like they were truly happy that we were there. We have been to many other Hotels where you were treated very well. But there was always that feeling that there were some staff that were well trained and just doing their jobs ( their hearts not in it). Not a single staff person gave off that impression here. I was truly amazed.
The Hotel is extremely well maintained and the rooms are spacious and very clean. We enjoyed a buffet catered for an after wedding day event, the food was fresh and tasty. The hot food was hot and the cold was cold no small achievement at a buffet.
Having said that, I must say it again it is the people that make this Hotel truly one of a kind.
August 2, 2014
Rated 5 out of 5 by MT1122 On Point
Everything was great. Met all my expectations.
August 1, 2014
Rated 4 out of 5 by BarryM Great except the sofa bed
The hotel is very new and in fantastic shape. The suite we stayed in was nice with lots of room. Our only complaint was that the sofa bed was very uncomfortable and you could feel the springs. (That's why I provided a lower rating on comfort and quality of sleep). If you don't need the sofa bed in the suite--it's a great hotel and I would recommend it.
July 31, 2014
Rated 5 out of 5 by Snows new, clean, great mattress, services
All was great, if there was any negative it would be above ground limited parking in the heat, perhaps better when the trees grow.
July 31, 2014
Rated 4 out of 5 by Beth15 Great stay!
Excellent hotel! Great amenities and great features.
July 27, 2014
Rated 4 out of 5 by 416YYZ Fine!
Still has a bit of the new hotel feel! This is exactly how I'd expect Four Point property to look and feel. Rooms have HD TV with specialty channels.
July 26, 2014
Rated 4 out of 5 by Brian96 This hotel has great proximity to the airport
I would recommend this hotel to anyone requiring a hotel near the airport. Friendly staff which also catered to my needs during my stay...
July 25, 2014