Rated 5 out of 5 by StephenW7 New hotel in a great city!
Decided to take a last minute trip out to Kelowna for the long weekend. "Last minute" and "Long weekend" usually don't go together, however we were able to find availability at the Four Points Sheraton.
The hotel is brand new, looks amazing, coincides with all the other Starwood properties which I love and always feel comfortable in.
The hotel was clean, done up nicely. The rooms were nice and comfortable.
Staff was great, nice and friendly!
I enjoyed my stay and am looking forward to my next stay!
I would definitely recommend this hotel...
August 6, 2014
Rated 5 out of 5 by rod63 First time at Four Points
Great room and very quiet. Staff were friendly and efficient. Was not informed about the SPG program . Had a good meal in the restaurant but the food and drink prices were a bit high for a hotel in Kelowna. Overall, a good experience.
November 2, 2014
Rated 5 out of 5 by dunhamandsteele I was pleasantly surprized
After watching this hotel being built from the ground up I was very happy to finally have the opportunity to be a guest. Everything was excellent albeit my stay was a single night. I can now plan to stay there in the future and know exactly what to look forward to. The staff, room and service were excellent. Thank you.
October 30, 2014
Rated 3 out of 5 by ProfJeff First visit Prof Jeff
This is a reasonably newly opened hotel in the Four Points brand. It is located close to the Airport at Kelowna but the surrounding site can not be described as inviting. The hotel design and style is pleasing particularly the lobby. The rooms are large but subject to being noisy from above and the corridor. As a Four Points not everything normally expected of the brand was available but I could not fault the willingness of the staff to help. Things will improve I am sure.
The food is all served in the Rics Lounge and Restaurant.
April 16, 2014
Rated 4 out of 5 by Loraas Met expectations
Our visit was very short as we were there for only so many hours. . We loved the convenience of being so close to the airport and having the shuttle service.
We look forward to coming back and having the opportunity to try out some of your services , such as restaurant, etc.
October 28, 2014
Rated 1 out of 5 by Healthqueen Love Sheratons but this one has start up issues
I always stay in Sheraton's when I travel for business but this hotel has a problem with their air conditioning and heating in the room. The thermostat does not have an off button so you are woken up dozens of times with a roaring fan. Staff could not help. Told me it was finicky. Had to have the service guy come shut it off. I won't stay again until they get new thermostats that are easy to shut off. TV also requires a technician to use. Had to call the front desk and after 4 steps the TV came on.
September 13, 2013
Rated 5 out of 5 by Crosbrown Gluten Free Pampering!
I recently stayed at this hotel for a 3 day conference and it was wonderful all around! The highlight for me though was that at every meal or break I was sought out as the "Gluten Free Girl" and was presented with delicious options. It was excellent service and food for someone who has to eat gluten free and is often left wanting or brown bagging it. Thank you so much for the attention. It will not be forgotten and I will share my experience with others.
June 3, 2014
Rated 4 out of 5 by fieldbus Great service and friendly atmosphere
From the front desk to the cleaning staff, I was very impressed with the service level and helpful attitude. It was my 2nd stay and would highly recommend this hotel. The restaurant was also excellent. We stayed on a Monday night which has home made pasta available.
October 23, 2014
Rated 5 out of 5 by PlatinumACSuperelite Above and Beyond
When I arrived the hotel had me booked on a different night. They were fully booked but somehow managed to find a room for the evening and upgraded me to a suite. I was very impressed by the speed of the fix and seamlessness involved. While a waited a server from the the restaurant brought a cup of coffee. Very classy !
October 21, 2014
Rated 5 out of 5 by SDShepard An Excellent Lodging Choice
I stayed at this property whileI was in town on business and it exceeded my expectations. It's brand new, very clean, and the staff is superb. Furthermore, the restaurant was wonderful, so all-in-all it was a very good experience.
July 25, 2014
Rated 5 out of 5 by Yukon13 Wow! Staff made our stay Excellent!
Picked us up at the airport in 5 min, cheerful young woman driver, cheerful desk clerk, and very personable server in the dining room. My DH and I were looked after from beginning to end. Food was superb. Nice wines. Comfy bed! We were more than satisfied.
Only suggestion to hotel would be for a mirror outside the bathroom. A little cramped for two when both trying to get ready.
Thank you to all!
September 18, 2013
Rated 5 out of 5 by JohnnyCraig Refreshing Surprise
Typically when you hear or think of a hotel across the street from an airport you don' get too excited. Let me tell you how surprised and blown away I was with this particular property. From the quick and free airport shuttle to the minute i walked in the lobby it was simply blown away. The hotel is absolutely beautiful and welcoming. Staff was super friendly and I was immediately recognized as a SPG Gold member upon check in. Even other staff not serving me would state a friendly hello
I was told where all amenities were located in the hotel and was quickly checked in. The restaurant /lounge n the lobby was bright and modern and again the staff were very friendly and made great recommendations. I also had Breakfast the next morning there and it was terrific. The rooms are beautiful and very clean in every aspect. I will certainly stay there again no doubt and would certainly recommend it to anyone.
November 21, 2013
Rated 5 out of 5 by Like2byke Excellent customer service
In a day that service seems to be forgotten, this hotel exceeds the norm. From the moment of checking in to checkout, the staff were very friendly and accommodating.
Will definitely stay again.
July 14, 2014
Rated 3 out of 5 by BETT1501 AVERAGE HOTEL
OVER PRICED FOR WHAT WE GOT
September 3, 2013
Rated 5 out of 5 by Leslie510 Great Staff!
The staff was phenomenal. Everyone was genuinely friendly and extremely helpful with any questions or needs I had. The decor was very attractive and rooms were ample size. It was a great stay. The restaurant was fantastic as well! I highly recommend it!
October 11, 2013
Rated 5 out of 5 by SPGLifetime Four Points Kelowna
We were in the Kelowna area for the Okanagan Wine Festival. This is a brand new hotel that exceeded our expectations: cost effective with all the amenities close to the airport and a welcoming staff. A lot of value for the money.
October 9, 2013
Rated 5 out of 5 by klt16 Outstanding all around!
Was beyond impressed with every aspect of my stay – from check in, to check out and everything in between. Extremely friendly staff, very clean and rooms were large and well decorated.
And Ric’s is great too!!
January 9, 2014
Rated 5 out of 5 by FromRedDeer All great
close to the airport and great hotel
October 13, 2014
Rated 1 out of 5 by GeorgeMacD Staff unfriendly; hotel very noisy
When we arrived, we were given attitude by the reception clerk (we were travelling with a pet, had specifically booked a "pet-friendly" room). Were told we should have informed the front desk when we booked. When we booked, the front desk people were only too happy to forward me off to "central reservations". I informed them of the pet. Long story short, reception person was very crusty and indifferent. Not acceptable.
August 14, 2014
Rated 4 out of 5 by Heddy27 Great hotel for the price.
I picked this hotel for proximity to the airport and for the good value. I was attending a 2 day event close to the airport. I found the staff very helpful. I always request a quiet room, and when I found out I was right over the pool, I asked for a switch and even though it was a busy weekend they managed to find me to a quieter spot. The rooms are modern and clean. I don't like the business centre right out in the open by the elevators. When I went to use it, there were kids playing games on the computers, not very business friendly, also not private. I ordered room service and the food was very pricey for mediocre quality.
April 11, 2014
Rated 5 out of 5 by JJGreen I was blown away.
In all my stays at hotels, I don't think I've every experienced such great service from ALL of the staff I met during my stay. From check-in reception, who actually walked me to the elevator, to the houskeepers I passed, to the bar and restuarant staff at Ric's, to check out reception. Wow. I expect great service from SPG related hotels, and get it everywhere I go from New York to Montreal to Vancouver, but this really stood out. Top marks to Management at the Kelowna Four Points who really have created something special.
November 22, 2013
Rated 4 out of 5 by Leslie123 Very Good
Nice, new and friendly staff. Optik tv could be better.
October 8, 2014
Rated 5 out of 5 by Jpco Friendly service, excellent facilities and rooms
We were warmly welcomed by leila on the shuttle bus from the airport, Leila's enthusiasm and positive attitude were terrific. Upon arriving at the hotel she helped us with our luggage, then hopped behind the reservation desk and found us rooms, and then brought up our luggage... She did everything for us and was just fantastic.
The hotel is brand new, the facilities restaurants and rooms are terrific. We were very happy to see black out double blinds in the room. The air conditioning system is a bit noisy but other than that, super hotel righ next to the airport.
August 25, 2014
Rated 4 out of 5 by KatBF Convenient
Overall the hotel and rooms are nice, new with pleasant decor. Would have appreciated Glasses and Cups vs. Plastic and Paper though, in a quality hotel. Also more than 2 bath towels for 2 people. We were NOT impressed with the Rics Grill restaurant for breakfast (buffet only, stale hard waffles, bland eggs, extra charges for coffee and tea). The waitress offered made to order options to other guests but not us, and served very weak tea of a type that I did not get to select. Did not return to Rics and they made no effort to discuss my concerns or rectify it although they had my name and room number.
July 8, 2014
Rated 5 out of 5 by jugrant The Service and comfort of this Hotel
This Hotel had beautiful functional rooms and an excellent staff. The Restaurant was wonderful as well. We Enjoyed our stay and would recommend this Hotel to all of our friends and family.
September 28, 2014
Rated 4 out of 5 by Frunch Quiet
Rooms very soundproof. No airport noise or early morning door slamming. No early morning plumbing noises also . Beds very comfortable. All makes for a great nights rest.
Great clean property.
September 23, 2014
Rated 5 out of 5 by Lealle Outstanding & Friendly customer service
Our family was quite impressed with our recent stay at this hotel. Employees and managers were everywhere at the hotel, and all eager and willing to help with anything you needed. A staff on break even offered assistance with turning on the waterslide for us. Fresh coffee was brought to us from the restaurant when the complementary coffee ran out. The hotel is beyond clean - it smells great and there is always someone cleaning! Customer service was outstanding. The hotel is even pet friendly. The hotel rooms were quiet and spacious. We will be staying here everytime we visit!
April 10, 2014
Rated 5 out of 5 by Summertraveler2013 Great stay in Kelowna
As Starwood owners, we were very happy to find this Starwood property in Kelowna. We stayed here with our 2 kids (9 & 14) on a road trip from Calgary to Vancouver. The pool and hot tub were great for the kids, though the water slide is fast and enclosed (dark) so might be a little scary for younger children.
The rooms were a good size, clean and comfortable. The blackout blinds kept the early morning sun out and allowed us to sleep in. The lobby area is bright and clean, as you'd expect from a new property. Parking was abundant and the wifi was the fastest and most reliable that I have ever experienced at a hotel. Check in/out was quick and easy with friendly desk staff.
We would definitely stay here again.
August 10, 2013
Rated 5 out of 5 by Melmav01 The staff were exceptional.
We stayed here for a wedding with the reception in this hotel. The staff had a room ready for early check-in before the wedding and were extremely friendly and helpful. An elderly family member was not feeling well when we came back to the hotel after the ceremony we asked if they had a wheelchair we could use for a few hours and within minutes one was provided. We do not visit Kelowna often but would definitely stay here again. Our only minor complaint would be that the restaurant is quite expensive. Something a little more reasonable would be nice.
June 3, 2014
Rated 5 out of 5 by Umom Great Location
This hotel has the perfect location. Quiet, neat and clean. Get a great sleep! This was my second stay here and my only negative comments are we found the water pressure to be abit light and the shower curtain needed to be changed. Other than that, a great place to stay location-wise and it is very clean and you get a great nights sleep!
August 23, 2014