Four Points by Sheraton

Four Points by Sheraton Phoenix South Mountain

  • 10831 South 51st Street
  • Phoenix,
  • Arizona
  • 85044
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 63 reviewers.
Rated 4 out of 5 by Better than the other reviews I was nervous to stay here after reading the prior reviews. But I found those reviews to be unfounded. The 6th floor had new carpet, new paint and unstained linens. For the category it was a good hotel. The check in was not too long, but it wasn't quick. The check out was even longer. I wouldn't stay here for a vacation, but for a business trip it is adequate. For the price it was a great value. Clean with friendly people helping. April 27, 2015
Rated 2 out of 5 by Disappointing I had used my SPG points to reserve the room for my daughter and her family. They told me the room was dirty and things didn't work. I had also used my Suite Night Awards to upgrade the room. It looks like I wasted 3 Suite Nights. April 27, 2015
Rated 4 out of 5 by Excellent Staff I would recommend this hotel to anyone. This hotel served my travel needs, here are the top three reasons I liked it and will return: 1. Location - Vicinity to airport and shopping malls 2. Budget - competitively priced rooms that met my business budget, while still offering the business amenities I needed (fast elevators, fast wifi, comfortable large rooms with great mattresses for a good night sleep, big desk, lots of storage space for clothes, free coffee maker in the room) 3. Friendly service and a great team making sure I had what I needed. Especially, the hotel manager, Sharilyn, was excellent in assuring that the hotel provides best services. She addressed even minor issues with greatest care and followed up to ensure that I am satisfied with the services. Spa staff are very friendly. Dolores, the esthetician, is the BEST! She is exceptionally skilled and provided me the best Spa Service. The only problem with the hotel is that the shower room is noisy. Or else, I would have given this hotel a five:) April 25, 2015
Rated 1 out of 5 by Overflow conference not ready for prime time Arrived at hotel as a member of a conference, the hotel was an overflow as the host hotel was booked up. Room mostly clean (hair and nasal secretions on the shower curtain, some dirt on the floor) on arrival but musty. Phone doesn't work in room - didn't even have a cord. I called to have this fixed to no avail. Entry light in room also not working. I called to have this fixed to no avail. My first night I took a shower, expecting the towels neatly folded in the towel bin to be clean and fresh, alas! They were soiled and damp. These were replaced promptly when asked, with clean though threadbare towels. Room well cleaned for the next night, no quibbles there. The significant issue was transportation. The hotel was billed as an overflow hotel to the conference site with shuttle service to same. This apparently changed the second night as the Four Points had overloaded its capacity to handle the volume of conference goers. Unfortunately this was not conveyed to the attendees, most of whom could have found alternate transportation if expectations had been properly set. At 18:37 on the 14th I called the front desk (speaking to a young lady) asking for a shuttle from the Wild Horse back to the Four Points, I was assured that a shuttle would be leaving at 19:00 and would be there at 19:15 at the latest. At 19:22 I called back asking where the shuttle was. A young lady (sounding suspiciously like the first but denying she had spoken to me previously) stated that there was no shuttle and that they were overloaded. I then spoke with another staff member who told me that I could get a shuttle 45 minutes later. That seemed unacceptable and certainly not in keeping with the duties of a secondary site conference hotel. I pointed this out and a shuttle was then sent to retrieve me reasonably promptly. Shuttle service for the last two days of the conference has now been significantly curtailed. I understand that hotels have limited resources, but if you don't have the chops, don't take my money and tell me that you do. Embarrassingly bad. On the plus side, the floor workers and staff are courteous and trying to be helpful with what are clearly limited and inadequate resources. The problem lies... elsewhere, in management. I am not sure if it is a failure of manager training (a problem that I think the Sheraton upper management would want to fix quickly) or a particular manager not having the talents necessary for the job. In any event, no convention planner or large event planner should make the mistake of booking this hotel until they demonstrate the ability to successfully navigate the difficult waters of convention planning. April 14, 2015
Rated 1 out of 5 by Worst hotel in starwood group. leak over my bed during the night and no excuse unbelievable. I have stayed in over 200 nights at starwood hotels. This is the worst hotel and staff. i had a ceiling leak over my bed during the night. Apparently they were working on the HVAC..and offered no excuse. Had to ask to change rooms. had to ask that ehy bring a kay. Unbelievable. And it gets better. They promised points for which i had to call to get because they are not showing. So now i had to "open a file" in the starwood system. I ll update when this is resolved. It has a been 1 month April 11, 2015
Rated 4 out of 5 by OK but Room for Improvement We stayed here June 2014 and again recently in April 2015. Hotel is a short 15 minutes to Sky Harbor airport and the shuttle is free and regular, making for an easy place to stay before or after a flight. As mentioned by others, the rooms are basic but ours have been clean. There is a fridge in the room which is handy. Our most recent stay was in room 408, which overlooks the pool area. The A/C was pretty noisy and worse there was a regular rattle from the refrigerator area that we couldn't get to stop. Also the conditioner container in the bath was empty. The pool and pool area are small but nice and have always been clean. The hotel is near the RT 10 highway so there is some road noise. We've preferred the rooms facing the west parking lot which are screened from the highway noise, and have a view of the hills (as well as the parking lot!). Sadly, the front desk staff recently was much less engaged and friendly than we experienced in June. No one offered to help with baggage. We did not get the usual "thank you for your loyalty" greeting we've come to expect as SPG Gold members. In fact, both times the front desk only grudgingly mentioned that we were entitled to a reward gift, and once argued with us about it. No one seemed to want to go out of their way to make us feel welcome. On the plus side, JP the evening bartender was very friendly and social. April 9, 2015
Rated 1 out of 5 by Dirty mattress pad, sticky floors Had to get out of NYC before storm and needed a room for 1 night before our other hotel reservation was available in a Scottsdale hotel. We checked in to this hotel and immediately checked out; even without another hotel to go to on Super bowl Sunday. Would rather sleep in our rental car. Halls were dirty, room was dirty, mattress pad had a huge stain that you could see through the thin sheets and it looked like it was a fresh stain. Ugh - awful. And, exorbitant rate at that because of Super Bowl in Phoenix. We luckily found a beautiful and clean room 30 minutes away at half the rate. No way I would stay in that hotel even for 1 night. March 4, 2015
Rated 1 out of 5 by Just flew in from Boston Very long day - finally got to the hotel - and they did not have the room available that I had booked a few weeks ago. They said that MAYBE tomorrow they would have the suite I booked. My wife and I are here for 7 nights visiting our new grandson. We were not excited about having to move. They gave us a regular room instead of the King Suite I reserved and offered to give us this much lesser room for a whopping $22 less that the rate I booked for the Suite. This room is musty and has a distinct odor and, as an added bonus is directly across from the ice machine - lucky us. Stay tuned regarding the remainder of our stay here. I'll be able to better rate the hotel after being here a week but it is a very unimpressive start. The shuttle driver from the airport was fantastic. February 11, 2015
Rated 2 out of 5 by Disappointing Arguably one of the worst front desk staffs Ive ever encountered. Have they had any training? Do they know they are in the hospitality industry? Totally clueless. The hotel is a remodel, situated behind a rundown gas station. But it is convenient to the exit ramps. Common areas look nice and modern, but the room left a lot to be desired. I was in a suite but it felt so cheap. The lighting, furniture, carpet, tile, refridgerator were all very basic and dingy. Hotel is a bad look for SPG. January 26, 2015
Rated 4 out of 5 by Exceptional Front Desk Our check-in and check-out experience was GREAT! Upon checking in, it was as though they knew we were walking in. SUPER fast, convenient, and stress free check in! January 12, 2015
Rated 1 out of 5 by Not worthy of SPG Sad location. Indifferent staff. Heater/AC in room was louder than a commercial blender. The balcony window was left open. I spent the first ten minutes looking for critters or people in the room. We were exhausted after a long day (checked in after 9pm) and didn't feel like arguing - as it felt it would have been with the staff about the room and condition we found it in. The elevator (B) had a bullet hole in the door and the flooring in that elevator was not well maintained. We were directed to take this elevator as it was closest to our room. Almost got locked out of the building when we attempted to use the stairs. The key card did not work to let us out of the area. Luckily one of us stood back and held the door to the stairs open or we might still be out there. January 7, 2015
Rated 1 out of 5 by HORRIBLE I am amazed this is an SPG. December 18, 2014
Rated 1 out of 5 by STAY AWAY This is the worst hotel front desk staff in the industry. Expect long hours while trying to check in and out. December 18, 2014
Rated 5 out of 5 by What an amazing upgrade! Have known this property for years. Starwood has done a bang up job of upgrading it to their standards! Everything is beautiful and well-appointed. Could use more help at checkin. Only one person at the desk on a Friday evening. He was working as fast as possible with a calm and friendly manner. But several parties were in line waiting for more than 20 minutes to check in. November 9, 2014
Rated 2 out of 5 by Problems! 1. Pool too cold to swim. 2. Hot tub needed cleaning, 3. Shower in tub did not drain and was not fixed. 4. Air conditioning did not work right 5. Asked for a wake up call and was not called.!! 6.. So disappointed. 7. Asked for connecting rooms and did not get them until asked again. October 26, 2014
Rated 1 out of 5 by Would not recommend Stayed on the 5th floor. The entire floor smelled. No ice on this floor so had to go to the 4th, and it smelled much nicer. Room light kept going off and on during the night. No balcony. The employees were very nice and helpful. October 18, 2014
Rated 5 out of 5 by Look Forward to Another Stay Even though we'd booked a room quite awhile in advance, upon arrival there was some confusion about the type of room we were promised. Within 20 minutes the staff resolved the issue in a friendly and professional manner and we enjoyed our stay very much. The bed was comfortable and we appreciated the "Green" option to forego room cleaning to have a bit of a discount on the next day's stay. Food at the restaurant was good and computers were accessible in the lobby. October 17, 2014
Rated 2 out of 5 by Nice try, but needs improvement Stayed here for 3 nights on business. It's an older hotel that was recently remodeled. The remodel was done nicely given what they had to begin with. The feel is updated, but still old (room had an old smell to it). Staff was pleasant but was pretty slow to respond to my request...I had checked in at night and hopped in the shower. shampoo, conditioner, and body wash are all in a dispensers on the shower wall, but they were all empty, so had to continue my shower without these. The next morning before i left for my meetings I had asked the front desk to make sure that these were replenished. When I returned about 12 hours later, still not replenished. had to call front desk 3 times and waited for over an hour to get this resolved. Other than that it's an OK hotel for business travelers only. October 8, 2014
Rated 4 out of 5 by personal touch and attention to my need My three days two nights stay were very short and sweet. I wish I could stay longer on this journey. I enjoyed the nice equipments at the GYM, the view of south mountain from my balcony, the palm trees by the pool, the friendly staffs, the shuttle service and the late check out at 4:00PM as a gold member of SPG. In addition, my room number was 621( I was born on 6/21) How cool that is! It was really a coincidence. I am especially grateful for the personal attention from my favorite staff, Ms. Colleen Griffin who is so outstanding at customer services and guest relations. She provided me the personal touch to my need and made me felt home at Four Point, south mountain, phoenix, AZ during my stay. I am pleased and highly recommend to stay at this hotel and I am looking forward to my next return in the spring of 2015! October 4, 2014
Rated 4 out of 5 by Great hotel for the price We typically stay at Westins, but we made an impromptu trip out to Phoenix and couldn't say no to the price of a suite here (who wants to sleep in the same room as their toddler!). You could tell the hotel was old, but attempts had been made to renovate and upgrade the fixtures/finishes. We had no complaints about the room at all, aside from maybe the awkward layout and the lack of a kitchenette even though there was counter-space set up to look like there should be one. There was a lot of unused/wasted space. The location of the hotel was perfect. It was close to food, shopping and family activities. The staff was friendly. The room definitely surpassed what we expected for $55/night. We would stay here again. August 28, 2014
Rated 5 out of 5 by Our stay Very clean hotel. Very nice and friendly staff. Very clean room. Very nice restaurant. Very clean fitness facility. Vey updated workout equipment. Very convenient location. Equals = Happy Guest! Thanks Four Points Sheraton Phoenix South Mountain August 25, 2014
Rated 5 out of 5 by Great value one night stay Stayed for 1 night, excellent value. Efficient check-in, spacious room (but somewhat odd layout), wifi was strong, small but decent breakfast buffet selection. August 24, 2014
Rated 5 out of 5 by Great features The hotel was lovely. The staff was exceptionally friendly and helpful! August 22, 2014
Rated 5 out of 5 by excellent shuttle service The staff allowed my early check-in at 8am. I booked shuttle bus for airport pickup and to a shopping center nearby. The driver (Will) was friendly and always on time. Pool is clean. Stable WiFi and free printer at lobby. A few restaurants just cross street. August 20, 2014
Rated 4 out of 5 by Wedding stay We got the King suite for a wedding. Nice space overall and plenty of room, beds were wonderful. We didn't care for the automatic lights from censors because they would come on during the night and interrupt sleep. We could not figure out how to disable them. The table was huge but very very wobbly. The 2nd day only one caffeinated coffee pod was left and 2 decaf which we don't drink and no sugar packets. Just a few minor things it was a nice place, August 19, 2014
Rated 1 out of 5 by Stay away from this hotel. The room smelled of old smoke. The light in the balacony stayed on all night and was irritating. Cleaning staff does not leave proper amount of towels or toilet paper. Why advertise "free" bottled water if only one bottle is made available for three paying guests? August 18, 2014
Rated 3 out of 5 by Staff is friendly, but... It was my extended stay in Phoenix on my trip, so I did book the hotel in the last minute. Then I realized that I should have breakfast for two (AAA promotion) which was never offered at the front desk. I left the hotel early in the morning when check out, since I thought breakfast was not included. I am SPG Gold, but I was neither recognized as Gold nor offered free drink/star points. I think it is a new hotel, so it needs staffs' training. I do admit the room is satisfactory for business and leisure both. Bathroom may need to split toilette and shower, otherwise too small even for one guest. August 17, 2014
Rated 5 out of 5 by Hotel is beyond belief and amazing price Had an amazing stay after 3 days of traveling from MS to CA. Thank you August 11, 2014
Rated 5 out of 5 by Great Hotel for the Price Would stay again, wonderful August 5, 2014
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