Four Points by Sheraton

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1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.1 out of 5 by 479 reviewers.
Rated 1 out of 5 by frequent flyers this was the worst stay out of all that we have had. my husband and I stay at this hotel quite frequently. this time however was the worst, our AC was broken, and Angel (maintenance) said we needed a new motor. So the entire stay 6 days, we had to have our curtain closed, so we paid for a view we didn't get. They tried to move our room four other times, and the room next to ours also had a broken AC. two of the rooms were four floors below, so we lost the view. and one room on the tenth floor had the worst odor, which the manager himself could smell. Patrick the guest service man was the rudest customer service person we have ever dealt with their. Ceaser tried to accommodate us, but unfortunately our issue was never resolved. we love this hotel so much and after this last experience I do not know we would ever go back July 16, 2016
Rated 4 out of 5 by Get-Away The hotel met all of my needs. Cleanliness is always at the top of my list and the hotel was very clean. The stafff was kind and attentive and the location was right on the beach, which was perfect for my getaway. July 13, 2016
Rated 2 out of 5 by Ups and Downs I would not be coming back to this property, there is miscommunication everywhere. The beginning was rough. Every time I called to get simple answers I always got a different one. When I finally got to speak to the manager Maryalice and expressed her my concerns she just said how can I help you and after she said you are all set. Not even sorry or anything, attitude very surprising coming from a manager. Watson was the only person who made it happen and was very nice. The third day I ordered room service, $18 salad and the evening room service calls and comes to my room as if I had no money. Call the front desk and they say I have to pay on my own, I explain to them that there is $200 cash deposit and they say no as the manager had already said it can be done. Again no communication and I am very frustrated. Room service guy comes back to my room and ask what do I plan to do like seriously?!! I am just trying to enjoy my vacation peacefully and I am not. The person who checked me out just handed me the receipt, no greeting or thanking me for staying. If that's how you treat customers who spend their money I will not be back. July 9, 2016
Rated 1 out of 5 by This hotel needs a makeover The room carpets are outdated... it looks like a motel June 30, 2016
Rated 5 out of 5 by Great hotel Great location Loved our stay at the Four Points. Great experience from the moment of check-in. Friendly staff. Our room had a wonderful view of the water amd a large balcony. Breakfast buffet was delicious and dining staff was efficient and friendly. Pool was fine and boardwalk and beach were only steps away. Location was excellent; close to South Beach activity without all the noise and people. Definitely would stay here again! May 19, 2016
Rated 1 out of 5 by This hotel is horrible I would not recommend this hotel to folks. While it's a bit cheaper - the rooms are older and the staff seems miserable. There were SEVERAL times we had to go down to get towels, glasses, etc. I understand that the hotel may be short staffed, but to do this 1-2 times a day seemed a bit much. May 11, 2016
Rated 5 out of 5 by Really Recommend !!!! I stayed at the hotel for 1 day only, because a short stop in Miami in a connection flight. Everything was perfect, the room that I stayed had a wonderful view to the sea, very clean, the attendants was very courteous and great location. I really recommend and for sure will stay there another time on my next trip to Miami. May 4, 2016
Rated 1 out of 5 by Had to wake up employee. We missed our return flight because the valet employee was asleep in the office. We got down to the lobby at 4am and no one was in the lobby. We called the hotel number ( Four Points Miami Beach) and no one picked up. We actually heard the phone ringing in the office while we're at the lobby. An employee who looked like starting her shift came in and she found the valet guy sleeping in the office. It took us 30 minutes to find someone and 15 minutes for the valet to bring our car to us. This was unacceptable as we have missed our flight and had to be placed to a stand by. April 27, 2016
Rated 4 out of 5 by Great location and management Was greeted with a personal card in the room. As a platinum guest, I appreciate that. The room was really nice and clean. The view is incredible and great location. I think its the best part of Miami Beach. April 25, 2016
Rated 1 out of 5 by Horrible experience Didn't give me the room that I paid for and then claimed that I never asked for it. Promised to reimburse me extra services that I payed for because it I didn't totally receive what I asked for and then went back on their word and claimed that they never said that. Air conditioner hardly worked. Manager was very rude to us! Pool was closed for most of my stay. Oh, and the keys to the room never worked! April 14, 2016
Rated 4 out of 5 by Enjoyed my stay We were here one night prior to taking a cruise out of Miami. We thoroughly enjoyed our stay. The room was nice, the pool and hot tub were great. Easy access to the beach. Little things like having the daily newspaper and a complementary coffee bar in the morning was nice. I would definitely come back here and spend a few days. March 26, 2016
Rated 2 out of 5 by HOTEL NEEDS IMPROVMENT I was very unhappy with the hotel , needs major renovations !!! I was able to hear thru the walls !!! wasnt clean !!! and on top of it all they gave away my room so i had to leave my hotel in midldle of my stay was very disatisfied and not cool !!! Also people complsined that there bathigsuits turned coloros from the chlorine in the jacuzzzi !!!! The Location is good !!!! Thants All!! March 14, 2016
Rated 1 out of 5 by Everything you would not expect from a SPG hotel - Staff with no knowledge on hotel rules, facilities, or procedures. - No recognition for SPG elite member. - Staff not professional and not making you feel welcome - muffy rooms - shower which would flood the whole bathroom - Linnen on floor of corredor in front of room when housekeeping doing their round - no parking or valet and staff not able to help find suiting parking for motorycyles - terrible experience March 13, 2016
Rated 1 out of 5 by This hotel is everything you wont expect from a Starwood Hotel - Staff didnt know about hotel facilities, procedures, spg benefits and rules. - old rooms with muffy beds and carpet - shower which floods the whole bathroom - no parking or valet, and employees standing but not able to direct to alternative parking facilities. - towels and linnen on the corredor floors in front of rooms when housekeeping is doing their round. March 13, 2016
Rated 1 out of 5 by Super Rude Staff, Worst SPG Stay I've Had I am SPG gold, have stayed in hundreds of hotels, but this was maybe the worst guest experience I've had. My room wasn't ready until 8pm at which point I was given the room I didn't book - one with one bed instead of two. During that whole time, the staff kept acting like it was somehow my fault the room wasn't ready. Even in the morning, I tried to store my luggage with the bell desk and was told, "luggage room is full"- without even a "we're sorry" or even looking at me when they said it. The facilities suck, but I don't even mind that, it's the staff's lack of helpfulness that irks me because that's something that's easy to fix. I would never recommend this hotel and think it's absurd to call it a SPG hotel. I spent 16000 points for one night and wasn't even given the suite I actually booked. February 21, 2016
Rated 1 out of 5 by Unacceptable Treatment the hotel booking system treated a three day stay as two separate stays and forced me to switch rooms on day two despite the fact that it was the jewish sabbath. The manager and front desk were callous and did not acknowledge they had erred in any way. They showed no respect to their guests or their guests' religion. All the other issues, of which there are many, pale in significance compared to this one February 14, 2016
Rated 1 out of 5 by Worst stay ever The toilet was making a very sharp noise the whole night that made me barely fell asleep. Next day I complained about that and they transferred me to another room, which had a very small bathroom and a view that was not so good. So I stayed in my old room and tried to temporarily fix the noise issue. The service was terrible the whole time. They were very indifferent, unhelpful and impatient, and they never apologized. No one did. I visit Miami every year, but I will never go back to this hotel. January 12, 2016
Rated 1 out of 5 by This hotel was dirty and not managed well Although we had visited this hotel six years ago and had a positive experience, this visit in December 2015 was extremely unsatisfactory. Our hotel room was dirty - clumps of hair in the bathroom, cigarette butts all over the balcony, stains on the chairs, etc. With the exception of a manager named Andrew, the staff was unfriendly (rude, actually) and unhelpful. Throughout the week, guests waited for 10-20 minutes for clean towels at the pool. On multiple occasions, the room was still not cleaned or properly re-stocked after the housekeeping service visited. The toilet broke in the middle and poured water all over the bathroom. An alarm clock went off at 5 a.m. and continued to ring every few minutes, even after being unplugged. The balcony did not have the proper chairs, but several staff members refused to replace the missing chairs. There was cigar smoke at the pool. Overall, it was a very disappointing stay, especially considering the high price of the room. We will never return or recommend this hotel to friends or family. January 12, 2016
Rated 5 out of 5 by GREAT EXPERIENCE Loved the hotel, the location wasn't too bad and the breakfast at the hotel was fantastic. I didn't get very good reception in my room but that was ok. Stayed in a room that had a balcony it was nice. December 31, 2015
Rated 5 out of 5 by Great stay Everything was really good, the beds are great and the staff is very helpful and kind. Bathrooms and halls should be renovated. December 26, 2015
Rated 3 out of 5 by Go Giants For the price and location it is a deal, but the rooms are a bit dated. Staff was pleasant and services were very good. December 22, 2015
Rated 1 out of 5 by needs improvement ! very loud corridors and shoddy housekeeping December 21, 2015
Rated 5 out of 5 by everthing good recognized and treated well great breakfast buffet and room upgrade. couldn't have been much better December 18, 2015
Rated 1 out of 5 by no sleep My room was ok clean but the problem I had bad experience because if location if room withe elevator all day long bell ring constantly door open and closing ., this was alfwul, my was on the street side right buy or behind elevator. I did not get any sleep . December 8, 2015
Rated 1 out of 5 by Not up to Starwood standards Very dated hotel in convenient location. Rooms are not up to other Starwood Hotels standard, very old and worn out. Valet parking isn't working at all; the wait is ridiculous and doesn't matter if you call ahead for your car.. Waited for 30min and had to get a manger involved to retrieve the car. Nonetheless they still charged $29/day for a service that basically wasn't provided. Too many better alternatives in Miami Beach to choose this hotel. December 1, 2015
Rated 1 out of 5 by Extremely Disappointed I travel for work at a very high frequency and have never had a situation where the sheets and pillow cases have had a foul odor to them. When I raised this issue to the front desk they apologized and offered to provide me a few thousand SPG points which they in turn never did. Ironically, the same week I stayed another SPG property and when I checked out the Front Desk said they would email me a copy of my bill yet they never did. Needless to say I had to spend my personal time following up on each and the first point has still not been resolved even after follow-up. Very unprofessional. November 28, 2015
Rated 4 out of 5 by Birthday Weekend I had a great weekend here. Heart and Mr. Watson at the Front Desk were very accommodating! The gentleman at the concierge desk was also very helpful in giving us restaurant recommendations. Would definitely stay here again! November 23, 2015
Rated 4 out of 5 by Great Location The location of this hotel is great. You do have to pay for parking, but since it is in Miami Beach, you will have to pay for parking everywhere. I like the pool and the beach is right there. The lunch menu at the restaurant does not have too many options. I went there for my birthday and I got a bottle of wine and desert in my room as a courtesy. November 11, 2015
Rated 5 out of 5 by This hotel was fantastic I really enjoyed my stay here. The view from my room was wonderful. Very comfortable rooms and very spacious. And the location was perfect for me close to the beach. And the short distance to South beach was great. Will be returning again for my next vacation. The staff was the best also very friendly and took care of everything that I needed. October 29, 2015
Rated 2 out of 5 by Worst view ever! Hotel room was nice until we looked out the widow... The view was horrendous!! And the window was soooo dirty, you could barely see the horrendous view! October 21, 2015
  • 2016-09-29 T11:25:40.820-05:00
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