Rated 4 out of 5 by GoldenBear83 Nice Hotel, Staff Needs Improvement
One desk clerk (Catherine) was very helpful. The other was not. She not only hassled me about the state government rate, I overheard her hassle other guests about using a government issued credit card. When oferd the "green program" a $5 food credit was mentioned as incentive. What wasn't mentioned was that the restaurant was closed, so you couldn't use the credit there. Continetal breakfast offered, while nice in lieu of no restaurant had no coffee (was told machine broke). But room was comfortable, and it's in a great location.
December 5, 2013
Rated 2 out of 5 by bmp2013 OLD OLD OLD - NOT GOOD
Unless you really need to stay at this hotel, do not stay here.
This hotel is super old and worn, aside from getting a key from the front desk I did not interact with the staff (who seemed nice), the rooms are in need of major renovation, more than one person can barely fit into the bathroom, the sheets were yellow and old, beds are uncomfortable, I can go on and on, bottom line, avoid if possible, not worth the money, starwood points or anything in between.
December 2, 2013
Rated 5 out of 5 by suePDX Great location. Excellent stay.
Close to San Francisco and Bart. Free parking.
December 2, 2013
Rated 5 out of 5 by PJKRAT3Z Graduation Weekend
After hours of trying to find an affordable, and clean place to stay we came across this hotel, the staff was excellent and we have a very pleasant stay at an affordable pric.
November 26, 2013
Rated 2 out of 5 by Bruce39 Good location
Other than a convenient location, this hotel has nothing to recommend it. No refrigerator or safe in the room, tiny bathroom, noisy heating system, and badly in need of a good cleaning and renovation.
November 19, 2013
Rated 5 out of 5 by 47anniversary Friendly, helpful staff
Great location with good freeway access. Beds were very comfortable, room clean. Small bathroom would be my only complaint. Breakfast buffet had a nice variety and food was tasty. Nice to have shopping so close. We had a nice view of the new section of the bay bridge. Pool and spa, although we didn't use, were clean and attractive. Close to San Francisco.
November 17, 2013
Rated 4 out of 5 by Cindy1 Great customer service!
The staff at this hotel was wonderful. When I needed anything brought to the room they were right on it and extremely fast.
Our recent visit was due to my son's surgery at a nearby children's hospital and so we had many requests for different things and each and every time they accommodated us and even helped us check out quickly when he was released to go home.
November 17, 2013
Rated 4 out of 5 by WhyAreTea Convenient Hotel for Business Travel
Fourpoints is a good hotel for Business Travelers. Facilities wise it is OK, as there is no full service Sheraton hotel in this area.
So Platinum members will not have a full breakfast. The hotel offers continental bf as Platinum Welcome aminity (oat meal, fruit, cofee, juice etc). No hot breakfast.
The staff are very helpful. That's the big plus point for this hotel. For business Travel reservations I usually count on Salma (Front office manager), Kerwin and Neville (both Sales Dept). An email will do to get the reservations done.
The bartenders are friendly. The cafetaria staff (Adil and others) knows the preferences of frequent guests.
One good thing is almost every staff member in the hotel remember the frequent guests names. That makes you feel that you belong there.
November 8, 2013