Rated 5 out of 5 by Victor43 A Great LA Airport Hotel
While it was the ability to request a check in at any time and stay for 24 hours for one night's cost that caught my attention since we were arriving at LAX at 6:30 am, this hotel more than met our expectations. The room was available at 8:00 am, it was quiet so we were able to get a few hours sleep that morning, the lunch menu in the bar was varied and the food good, the bellman was able to arrange transportation to the Getty Center and the lady on the front desk (Trish) was helpful and remembered us the next day as we were checking out and asked about the Getty visit.
December 10, 2013
Rated 3 out of 5 by Thomas88 Okay for a stop over
Close to the LAX airport, free and good shuttle. Room was large enough for a short stay, and clean + modern furnishing. You still see that the building itself is old, windows not isolted (cold/loud). Breakfast buffet is not great.
December 14, 2013
Rated 1 out of 5 by Chuck Bad Sheraton Hotel
The restaurant had the worst food I have ever eaten in a hotel. I ordered a cobb salad and it had been prepared hours earlier. It was soggy and freezing cold.
The heater did not work in the room. We got in late so we just went to bed. in the morning the room was 65 degrees. I told the check out clerk and she was like, oh well.
December 11, 2013
Rated 3 out of 5 by RichG2 Nice Bed, dated Hotel
Good value for an airport hotel. Clean, comfortable bed, but OLD bathroom with low ceiling. Shabby hallways, poor paint work and 1050's elevators detract from what could be a nice place.
December 10, 2013
Rated 3 out of 5 by wrikabi Lack of Customer Service
Reservation for two nights.Arrival time scheduled for 5am, Flight delayed so I arrived at 7:30. Was told I don't have a reservation because I came late. After sorting that out, went to room and wanted to take shower but there was no soup,body wash, or shampoo in the bathroom. Later that day as I was going out I informed the front desk that there was no soap or shampoo and they said they will bring it up. After coming back there the bodywash and shampoo was there but the room was exactly how I left it, room service never came to change sheets. I informed the front desk and they apologized and said they will send someone to do that. I shouldn't have to be reminding hotel staff to do their job.
November 30, 2013
Rated 2 out of 5 by koy11 need to improve
Lobby was clean, and staff were good. But room is absolutely needed to improve - especially bathroom. Even though considering this hotel is four points, room condition is too old... not match with SPG level value.
November 12, 2013
Rated 3 out of 5 by Traveler88888888888888888 November 2013 Turnj around
We waited 30 minutes for bus after flying 13 hours plus customs. We were given a room with a king bed, not 2 queens as our confirmation stated. After pointing this out, we were placed in the old section with two beds that were more in line with the reservation. Person delivering key did not apologize and acted put out. We waited 30 minutes plus for the bus for the return to the airport. Driver was missing our terminal (#1) and let us all out in between terminals after we called out. Our previous stay was better but not by much.
November 14, 2013
Rated 2 out of 5 by carrie26 Poor Service
The hotel room was fine, but the bill pushed under my door had a charge for the restaurant, which we hadn't used. When I called the front desk to point this out and have this corrected, I was told I would have to come down in person and prove it wasn't my signature on the restaurant bill! I came down to the front desk and dealt with a manager, who removed the charge after seeing my husband's and my passports, - but did comment mistrustfully that the signature looked a bit liked my husband's. (No it did not!!!) Hotels make mistakes from time to time on bills, but I have never had one before treat me as dishonest for pointing out THEIR mistake. I won't be back.
December 20, 2011