Four Points by Sheraton
Four Points by Sheraton Los Angeles International Airport

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 630 reviewers.
Rated 4 out of 5 by Stood in SPG gold and plat line for 5 mins than returned to normal queue The room and facility is great It's feels beyond SPG cat3 Only one bad experience. I Stand in gold and platinum SPG line for about 5 minutes trying to avoid the long waiting queue as being a gold member, and nobody was there to help, then I returned to normal line waited another 5 mins to get helped. Staff there is great and really helpful, I would recommended it. October 24, 2015
Rated 4 out of 5 by Amenities great especially shower, food fine, staff needs help. Overall staying at the hotel was a positive experience with some storm clouds. First storm clouds. The Hotel would not honor the rates that our group had booked for under contract. In the end, this turned out to be a great annoyance and needed intercessions of managers etc. to get it resolved. It seems such a simple problem and yet it took the staff 2-3 hour with claims it was resolved when it wasn't. That said, the only other missing was a nice jacuzzi to complement the swimming pool. The room was outstanding. The blankets on the bed were great, the beds high quality and comfortable, the pillows excellent, the flat screen tv great etc. The feature we all loved was the shower. It was the best I have ever had in a hotel. Great water pressure and great coverage, not one of those drip drip types that it takes 5 minutes to get the soap off. Dining room convenient and coffee was excellent. Would stay there again. October 19, 2015
Rated 1 out of 5 by Keys Our key wouldn't open the door so we went back twice to get it re-keyed. Then the security person tried to open it and that didn't work so they sent an engineer to find out what was wrong. It took an hour and a half of sitting on the floor in the hall (two elderly women) until they could get us in the room but we never got keys so we had to stay until the morning (no drinks in the bar, etc.) It was not a great experience. They did comp our breakfast, which was nice, and the service was excellent. October 6, 2015
Rated 4 out of 5 by Amazing stay My stay was beyond what I had expected. The staff were overly friendly and helpful and very responsive and prompt. This is a huge property which seems adequately staffed to always be able to answer the phone and provide personal assistance whenever needed. I came for a medical procedure and was bedridden while recovering. They were attentive, friendly, and helpful providing outstanding service and comfort treating me as though I was family. From the moment you exit your car, to the checkin process, to the room service, and housekeeping - everyone was so helpful. I stayed for 9 days and felt like I was underpaying for the quality of personal service I received. I would recommend to any friend and stay here again. October 4, 2015
Rated 5 out of 5 by You have a wonderful staff. I was treated very well by all of your staff. I thought the food was great and very nice people waited on me. I was there for a military reunion and your people did more than expected to cater to us. The banquet dinner the wonderful and again everyone waited on us more than expected. I would recommend your hotel to any one and every one. Thanks for a great stay. September 23, 2015
Rated 5 out of 5 by So much more than an airport hotel! We stayed here for 3 nights for a wedding nearby. This hotel really exceeded our expectations of an airport hotel! The airport shuttle was convenient and very easy to use (although a bit slow, take a cab if you are in a hurry). The pool was lovely with cabanas and lounge chairs. The room was clean and spacious. What really was amazing was the bar/restaurant. They had over 100 different and unique beers (as beer connoisseurs we noticed some rare choices) and we ended up using the bar a few times instead of going off site. The food was really delicious too (especially the baked avocado - YUM) and the staff were very friendly and knowledgeable about the beer choices. Honestly we did not expect an airport hotel to have any amenities like this, let alone amenities of this caliber. We will definitely be back any time we need to stay in LA! September 8, 2015
Rated 5 out of 5 by My first stop in LA Phenomenal staff, exceptional customer service. It is a pleasure returning to this location, as it is always clean, reasonably maintained, has an awesome (though a bit pricey) beer selection. Food is really tasty and served quickly. Parking is easy, and the free LAX airport shuttle makes early morning departures easy. It’s an easy 5 minute walk to most car rentals, so you can return your car the night before our flight and take the hotel shuttle to your airline the next morning (saving you rental fees and parking). September 3, 2015
Rated 5 out of 5 by Excellent Customer Service/Hotel I ended up needing a hotel room, last minute in LAX last week. I called the Four Points LAX and luckily they offered me a room at a reasonable rate. From the moment I entered the hotel shuttle to the time I checked out, I was treated very well. Each person I came into contact with, was very professional, friendly, and warm. The hotel rooms also seemed upgraded, since the last time I had stayed and the bed was extremely comfortable. Wonderful hotel and customer service. I cannot wait until my next visit. Thank you Four Points for another job well done. August 29, 2015
Rated 4 out of 5 by Pleasantly surprised I had low expectations given that this is an airport hotel, but had a perfectly pleasant one night stay here. The concierges I interacted with were extremely friendly and helpful, I was placed on the SPG floor (not entirely sure what this means but it did make me feel special), and my room was nice and clean. The free shuttle to and from the airport also came in handy. Overall a decent, professionally run hotel which was perfect for a quick business trip. August 6, 2015
Rated 4 out of 5 by Hotel with good cost to comfort ratio I stayed 2 nights for our family trip to LA. The hotel is located near the airport and all LA attractions can be accessed within a 30min drive. The hotel lobby is well renovated with a decent swimming pool. The rooms are not as top class but it is still decent with what you are paying for. One small downside is the walls between the rooms are somewhat thin and noise could be an issue if you have a noisy neighbor. The hotel dining is okay with nice collection of 100 beers. July 6, 2015
Rated 4 out of 5 by First trip to L.A. Great hotel and rooms. The staff was a bit unresponsive. The shuttle service was never on time or at the right hotel. June 23, 2015
Rated 3 out of 5 by This hotel has middle of the road features The beds are horrible it is like sleeping on the floor. Also when we got to the room there was no bar soap and the shower gel was empty our room had just been cleaned too. Had to go get soap from the maid. Need a hot tub after traveling a long time it was needed but nothing there. Food over priced for quality. June 21, 2015
Rated 5 out of 5 by Great location, amazing staff I stayed at this hotel last weekend for a wedding. I was blown away with Adam & John's customer service. They rolled out the red carpet with SPG Platinum recognition! They really made me feel like a special guest. I was upgraded to a suite, which was very roomy. However room was dimly lit and missing easily accessible outlets on nightstands. TVs are also quite small. Not deal breakers but hotel should consider investing in a facelift. I was surprised at the quality of breakfast. Amazed to see they had an omelette station; very fresh & tasty! Decent variety on the buffet as well. All in all, a good stay. I will definitely come back when I'm in the area. Tip: Budget rent-a-car center is directly across the street. If you need to rent a car for your stay, you can always take the hotel shuttle and go pickup your car later (or vice versa). There is also a Burger King across the street you can walk to. June 19, 2015
Rated 5 out of 5 by A TRUSTED FRIEND! I continue to stay at the Four Points Sheraton LAX...and I continue to write reviews! Each time I stay...I keep can't possibly remain this GOOD, year after year - after year. BUT, it does! This Four Points is presently undergoing a bit of a facelift. No matter, the same friendly staff and service remain. I've said it before...but it still holds true, this property is like a TRUSTED FRIEND! You can always count on good staff, good service, clean rooms and a good night's sleep. Definitely a smart choice when staying at LAX. June 11, 2015
Rated 2 out of 5 by Diminishing Quality Little thought seems to have gone into making sure guests are directed to the temporary check-in desk in the rear of the hotel. I had to call request that the room be cleaned one day during the stay. I used to like this hotel but it seems to be going downhill unfortunately. June 8, 2015
Rated 3 out of 5 by all good but parking area... this hotel is conveniently located. all facility and customer services are well managed. only thing made me look back was 'packing area' May 21, 2015
Rated 2 out of 5 by Below Average While convenient to LAX, this is hands-down the worst SPG property I have ever stayed in. The room smelled smoky, the halls smelled of urine, temperature for the room was centrally controlled so the room was muggy and hot all night. Large windows onto a common corridor eliminated privacy. Wifi was spotty and did not work in common areas. April 28, 2015
Rated 1 out of 5 by Remarkably BAD example of a Four Points By Sheraton The rooms we booked were located, we were told, in the updated tower. However, our two adjoining rooms were BADLY in need of a complete update. Room was generally dirty with carpet stains everywhere (some small, some not so small), broken light fixtures, table lamps with peeling brass finish, dirty bathroom with separated calking and a tub basin that looked like it has never been cleaned. Front desk staff promised "an engineer" would be up to the rooms promptly to fix broken light fixtures, but never showed. No ice bucket in room, and no ice machine on the floor. Front desk said they would send up a bucket of ice right away. Never showed. Overall, this was easily the exact OPPOSITE of what Sheraton guests think they can expect from a Four Points property. It was, not kidding, like a poorly maintained and operated highway motel, at best. But at 4-5 star prices. April 2, 2015
Rated 1 out of 5 by Lipstick on a pig!!!! WORST HOTEL IVE STAYED AT IN AWHILE!!! Hotel lobby with motel rooms! First the hotel doesn't inform you of the $21 a day Parking fee until you get there. Not on the website or the email confirmation that was sent to me. I was told when I asked that they do notify you of the charge when you pull up to park. Hmmmm. Second, the rooms are horrible! They smell bad and they are dirty! And those are the renovated rooms! The bathroom is big enough for a 3 year old and that's about it. Shower was dirty. Light fixtures are nasty. Beds are really uncomfortable. The bar has 110 beers available EXCEPT anything American. No bud light, Budweiser, Coors light..... Not that big a deal unless you are dealing with a dirty room and want to get out of it. 1 star and that's it!!!! March 31, 2015
Rated 1 out of 5 by Shuttle The shuttle experience I had with this hotel was the the worst experience I have ever had. I waited at the International Terminal for 45 - 60 minutes. I usually stay at the westin and saw that shuttle come around 5 times while waiting. The other Sheraton bus came around 6 times. The shuttle driver was rude in the morning and told me my bag was to big and would have to wait for the next bus. Who knew when that would come? I looked at the GPS location of the shuttles on the screen in the lobby in the morning and it only showed one bus even though there were supposed to be more. I don't understand how an airoport hotel with a airport shuttle system could be this bad. I love Starwood, but I will never stay at this hotel again. March 19, 2015
Rated 2 out of 5 by Better starwood options nearby common areas are up to snuff and pleasant, the same can't be said about the rooms. The room and specifically the bathroom in particular in dated and worn. The bathroom IMO not acceptable for a starwood hotel. The tiny bathroom looks like it hasn't been updated in years and appeared shabby & dirty with mildew, stained tile grout, cracks in the wall. Toilet roll holder was broken, toilet leaked. Room was on the smaller side and while acceptable, could use new carpeting. March 18, 2015
Rated 4 out of 5 by Above Average Four Points/Airport Hotel In relation to other Four Points airport hotels, this one surprised me a few different ways. First, it's 8 or 9 stories tall, whereas most Four Points I've stayed at were at most, 3 stories. The biggest surprise was its restaurant, Brewster's, which had an extensive beer list including some very highly rated and rare beers. The staff were very responsive and nice - all very good things going for this hotel. All in all, although it wouldn't be my first choice of hotels if given plenty of options, this hotel stands out as the one of the best in its class. March 15, 2015
Rated 2 out of 5 by I was not told I will be getting a room I didn't book. I did arrive late to check in around 1am. I guess I failed to call to let them know ahead of time. When we got the keys to our room, I walked into someone sleeping in there. I went back to the front desk to get this fixed, and he said that he did not know why it was booked and that it shows it was available. Then he gave us another room, located on the other side of the hotel where it was dark to walk through the hallway into our downgraded older room with smaller 2 full sized bed instead of the 2 Queens Deluxe room. He failed to tell us this while I was at the front desk. When I called to ask and request a room change for something I paid for but didn't get, he said that because I got there late the room I originally booked is sold out and all taken. But that made no sense if he just gave me a room that should have been available but not and it was the original room I had purchased, deluxe 2 queen beds. Instead I got the downgraded, smaller room, with smaller beds, and a broken chair. At least there was a free coffee message offer for the broken chair. I requested for a room change for the price I had paid for which he did not even offer. He then said he will talk to his manager and came back with allowing us to change to our originally purchased room for the next night's already booked stay. So the next day, we were able to change to our original paid room. Then told to bring our luggage down to the bellboy for storage while we wait for the room to be ready and come back to pick up our luggage once it is ready. When we came back to retrieve our luggage, it appears they just let us walk in, trusting that we can grab our own luggage. This felt very unsafe and irresponsible because we could have taken any luggage. He did not check our stickers or numbers. Just allowed us to walk right in and grab our items. He even made a comment that someone before had grabbed the wrong back and brought it back later. This was not very pleasing to hear and very uncomfortable to know that he has allowed customers to grab their own luggage before. The front desk did indeed waive our parking for the 2 nights we stayed and lower our first night's cost for that original room's price which was fair. To add to this, the information on the SPG account from the hotel system did not match the current status. I was just disappointed in the entire experience. March 13, 2015
Rated 5 out of 5 by Outstanding staff Martha at the front desk went out of her way to help us. And Miguel was wonderful with our luggage and providing help returning our rental car. An outstanding experience. March 10, 2015
Rated 3 out of 5 by Hotel In 13 years of travel I have never been told that it is not possible to give me a print out of my hotel receipt with the room charge and taxes listed separately. Thanks, I will have to pay for that out of my pocket. I will not be back. February 19, 2015
Rated 5 out of 5 by Exceptional customer service I have been coming to Los Angeles for over 10 years and keep coming back to Four Points LAX. There are numerous reason that I make the choice to stay here but the biggest draw card for me is the level of customer service that I receive. There is one person that exceeds my expectations every time that I am fortunate enough to see him, this is Juan. My job includes a lot of hotel stays and I have never encountered anybody like Juan. He's welcoming, knowledgable and friendly. His level of customer service skills are of such a high level, he truly is a credit to Four Points and the Sheraton group. February 16, 2015
Rated 5 out of 5 by Very responsive staff During an unplanned layover at LAX during the busy New Year travel period, the staff at Four Points by Sheraton were very attentive, and we received excellent care. This is in sharp contrast to the treatment received by 3 other highly rated hotels in the area, where we were placed on hold indefinitely while trying to make a reservation. If you need excellent accommodations on short notice, Four Points is where to stay! February 16, 2015
Rated 5 out of 5 by great airport hotel I stayed at this property after an evening flight into LAX from the east coast. The shuttle van was easy and fast. The staff is very friendly, and I received a jr. suite as a platinum member without asking for it. The buffet breakfast as the amenity was also excellent. The staff at the bell stand helped me with my rental car, and the staff in general was just great. This was my second stay at this property, and I'll definitely be back. February 9, 2015
Rated 3 out of 5 by Needs more attention to details This property disappointed me. In the room I was assigned the A/C was not cooling the room thus I did not have a restful night. In the morning I went to the in-room coffee maker to prepare morning coffee and found only decaf coffee was left by housekeeping. I also discovered the electric outlet in the bathroom to be nonfunctional. The room was otherwise clean and comfortable, breakfast good. February 7, 2015
Rated 5 out of 5 by Great place at LAX Always staying here if I fly in and out of LAX and need to stay a night. Great choice of beers in the bar, waiters could be a little better trained. Had people leaving because nobody came within 10 min. Even the place wasnt packed they looked totally exhausted and stressed through the room. The rooms are always as you would expect, SPG recognition is great and the airport shuttle leaves every 20mins. January 29, 2015
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