Rated 4 out of 5 by Olivia123 Ideal 1 night between flights stopover
Great for a quick jetlagged dip into the pool, visit to Manhattan Beach using the Ocean Trolley which leaves from a stop 5 mins from the hotel, and eating a snack on the ocean front bought from the growers' market, and back to a good shower and comfy bed. Room quiet, view of car park not inspiring but not of concern to me given my purpose of catching up on some sleep between flights. Concierge v. helpful with getting assistance with bags onto airport shuttle 5.30am next morning, and even returning door keys to front desk so I wouldn't miss it. Despite the huge number of rooms, all staff I came into contact with seemed to be working at being personal and approachable.
Would recommend this for a well priced airport stopover.
November 29, 2011
Rated 4 out of 5 by Diane314 Close To the Airport and Budget Car Rental
This hotel is right across from the Budget rental car location. It was very convenient to drop off the car the night before my flight and just walk across the street to the hotel. The hotel has shuttle service to the airport every 15-20 minutes so I could catch my early flight in the morning and not have to worry about returning my car the morning of my flight.
The only thing I didn't like was that I couldn't regulate the air temperature in the room. From what I understand, they use a water cooling system and the temperature is either off or on. I was cold so I shut it off and later put it back on. Outside of that the hotel was great, people very pleasant, comfortable and very convenient to the airport. I would stay again.
July 30, 2014
Rated 4 out of 5 by Oilman60 Convenient to LAX
We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition.
August 9, 2014
Rated 5 out of 5 by mimibell Perfect sleep before a day of travel
I booked the Sheraton Four Points for my older parents before they're European Getaway. They were so happy with the staff and service. Their room offered perfectly convenient amenities and their night of sleep was flawless. The convenience of the shuttle to the airport was amazing and the shuttle driver was so accommodating and helpful. Their only complaint was their wake up call never rang, but they slept so good and woke up on time, it wasn't really a problem. Highly recommend this Hotel for location and excellent services.
August 1, 2014
Rated 5 out of 5 by SamNYC I felt very comfortable and enjoyed my stay
The only issue I had was that I had a iron in my room that leaked a lot of water. Otherwise, the stay was great. The staff were very helpful and polite.
August 9, 2014
Rated 2 out of 5 by Bretttrim444 Price Trap
This hotel will serve the 12hr guest fine, but you should consider somewhere else for longer stays. Breakfast is not included in all packages, and is $16 for the buffet. Parking is $21 per day and, will cost more than it is to rent the car. Staff are used to dealing with guests for short stays, and will treat you like that also. No member of the front desk smiled or said thank you once to us during our visit. The hotel lobby and atrium look good, but the rest of the hotel needs to be remodeled soon, including the rooms.
November 5, 2013
Rated 1 out of 5 by Meli74 Sub-standard for a Sheraton
This is the second time I have stayed at this hotel in the last 2 months. The bathtub in my last room had chipping enamel. The food that was delivered with the continental breakfast did not match the description in the menu.
I was overcharged on the base rate of the room, but that was corrected when I pointed it out. Then on final check out, I was also charged and extra $48 for someone else's room service.
The staff did correct this and gave me extra spg points and took off my breakfast for that last morning. While this did help remedy the situation, this hotel is by far the worst of any Sheraton company hotels I have ever stayed at.
I am deeply disappointed especially since I am a vacation owner as well. I will never recommend this particular hotel to anyone.
July 31, 2014
Rated 1 out of 5 by NealZ HORRIBLE EXPERIENCE
This hotel gets an F.
I’m a local, and I do periodically use the LAX area properties for their park-and-fly packages when I head out of town. While I’ve never been overly impressed with this location, I’ve never been as disappointed as I was with my recent stay.
I arrived at the hotel at about 9:00 p.m. I drove around the parking lot for nearly 30 minutes, unable to find a spot. There is no 15 minute registration parking like you find at most hotels, so there no was place to stop and leave my bags, nor was there a place to stop and ask for assistance. Finally, after driving around the lot hopelessly for 30 minutes, I exited the lot and used the intercom system on the no-cashier exit to summon help.
I was eventually directed to a remote and unmarked parking area behind the loading dock. All but one entrance to this area was blocked by a tour bus. It was dimly lit, and it was a considerable walk to entrance of the hotel.
When I finally got to the front desk of the hotel, the Gold/Platinum check-in line was apparently closed and no one was at the front desk at all. I waited for someone to come out, and eventually the check-in process began when two employees emerged from the back office.
I complained to them about the parking situation. The agent who was checking me in gave me a “non-apology” apology which did not set well with me. I requested to speak to the manager on duty. No manager was ever called. The other guest service agent did look over at the computer screen, notice that I was a Platinum guest (something that the agent who was checking me in never bothered to acknowledge), and offered me “some points” for my inconvenience. I have no idea how many points this agent believes is appropriate compensation for my inconvenience, since he only said “some points,” but at this point, I just wanted to get into my room and relax, so I didn’t press the issue.
The original agent finished the check-in process and handed me my key. At no point did he acknowledge that I was a Platinum guest. He did not offer me a room upgrade, nor did he ask me about my selection of Platinum welcome amenities. Knowing that I was leaving in the morning for a flight (since I was on the park-and-fly package for one night), he didn’t offer a wake up call. Not even a modicum of the usual guest service I receive as a Platinum guest.
When I got up to my room, I was not happy. The room was dark, musky, and didn’t even have drawers for clothes. There were 4 canvas file boxes (the kind that they sell at target for about $5.00 a pop) sitting on shelf, and I guess that these were supposed to serve as temporary “drawers” of some sort. And the bathroom was literally so small (smaller than a handicapped public toilet stall) that you couldn’t walk in and turn around.
At this point, I called guest services and did ask to speak to the manager on duty. Instead of transferring me to the manager on duty, the operator apparently transferred me to the front desk. It took only a few seconds before I realized that I was talking to the same agent who had checked me in. After expressing my displeasure about the room, I asked him why he hadn’t offered me an upgrade (or at least acknowledged that I was entitled to an upgrade, but that none was available). He lied and said that he didn’t bother to mention the upgrade because “he knew” that none was available. I say that he lied because by the end of our conversation, he did “find” me an upgraded room. The fact is that he never bothered to look at the time of check-in. I also asked him why he never bothered to ask me about the Platinum amenity, and he claimed to have forgotten.
At the end of the conversation, he promised to have the keys to my new room, as well as the breakfast certificates (one of the two available Platinum amenities) sent up to my room so that I wouldn’t have to come down to the front desk. Well, lo and behold, while the key was delivered, the breakfast certificates were not. The bellman who delivered the key told me that I could just call the front desk later. That was not acceptable to me. I just wanted everything resolved so I could finally relax for the night. It was already after 10:00 p.m.
I went down to the front desk with the bellman. The same agent who I had been dealing with proceeded to berate the bellman in front of me and other guests for bringing me back to the front desk, rather than accepting responsibility for the fact that it was he himself who had again screwed up!
I was given a breakfast certificate, and went off to my room. I did note that the Platinum amenity was supposed to be a breakfast for two, and I was only given a certificate for one person. Since I was traveling alone, I wouldn’t have used the second certificate anyway, but I should have been given the full amenity.
I finally was able to get to my room by about 10:30 p.m. Under no set of circumstances should it have taken 90 minutes from the time I arrived at the hotel property before I was in my room.
At check out, I left my business card with the front desk agent working the SPG Preferred desk, and asked for the hotel’s general manager to call me when he returns to the office after the weekend. I never did hear from any manager on duty during my stay. We’ll see if I get any follow up from the hotel.
Miserable experience overall, and one I cannot recommend.
January 19, 2014
Rated 3 out of 5 by sandj Nice but small details need help
The hotel was clean and close to the airport, which was the reason we stayed there. The staff was friendly and helpful. But the small details need help~our key cards did not work. Each time we returned to our room our card wouldn't work and we'd have to go stand in line at the front desk for them to make us a new one. This was annoying after the second time. The card to leave the parking lot didn't work either, so again we had to go stand in line at the front desk for them to make us a new one. So although the staff was very nice and helpful, it was a pain to have to keep going back for help. Until these small details are corrected I wouldn't stay here again.
March 20, 2014
Rated 4 out of 5 by Nancy111 Very comfortable hotel
Hotel is convenient being very close to LAX.
August 7, 2014
Rated 2 out of 5 by Colby12 Needs improvement
45 minute shuttle from airport.
A/C wall unit noisy and stopped working in middle of the night.
Very poor wireless internet access - no ethernet line back-up
Very small bathroom
August 5, 2014
Rated 1 out of 5 by Angela44 Unpleasant experience
This hotel is in need of upgrades. Door to room was extremely difficult to open. Overall hotel appeared dirty. I had an issue with the conceirge which was not taken seriously by staff. I recommend staying else where. Entire experience at this hotel was unpleasant.
August 4, 2014
Rated 1 out of 5 by JohnPaul555 Poor Value
The hotel room was old with poor quality carpet, ceilings, wall finishes and bathrooms.
There was no safe or fridge in the room. The room came with 1 bottle of water for 4 people.
The beds were OK.
I consider this was massively overpriced for the quality of the room.
Our room overlooked the main parking lot and being next to a main road and LAX was noisy due to poor quality single glazed windows.
August 1, 2014
Rated 5 out of 5 by bowser Travel Professional
This worked out better then booking a shuttle. We had no stress and our comfort level was great. The price was equal to the rate of a shuttle. I am a travel professional & will pass the word along to both clients & other agents as well. The food & service was also very good. We will do this again for sure!
June 27, 2014
Rated 1 out of 5 by travelstar worst hotel experience ever
Although the hotel was redone 2 years ago it is already rundown.I have stayed at this hotel 5 times this year and have not had an experience like this before.
The service was so bad and the help so rude that I called the General Manager .I discovered where his staff learned it from. He was so arrogant,I called SPG corporate and they told me they only manage the hotel and they cant do anything about it!
October 24, 2012
Rated 5 out of 5 by ChinaShrek Why the low rating? This place was great!
I stayed here for two nights while attending a Teen Wolf convention,. I wasn't sure what to expect considering some of the negative reviews for this property but I really enjoyed the hotel. The staff is friendly and goes out of their way to please. The food and beverages at Brewsters, a beererie, were terrific. The polish sausage tapas and the Salmon Caesar Salad are especially worth ordering. Brewsters offers 110 beers and many of those on top. It is a great place to sample California beers and micro brews. Happy hour is from 4-7pm every day (including weekends).
I was disappointed in both the quality as well as the selection of breakfast items offered on the breakfast buffet. There was no fresh fruit, only canned. There was only 1 type of yoghurt available. There were only three types of pastries. The eggs were cold. I did like the oatmeal, however.
This hotel offers free WiFi to everyone staying at or visiting the hotel. No user name or password is needed. This is very convenient. However, the WIFI would slow down and cut out periodically during the day (when there was a big crowd at the convention). At night and early in the morning, the WIFI worked super fast.
April 21, 2014
Rated 4 out of 5 by crazy4travel Perfect starting off point at LAX
If the primary visit for your stay is a flight to/from LAX Airport this hotel is an excellent choice to start/end your trip. The General Manager of the hotel is engaged and makes sure details often overlooked in typical airport hotels are not here. If you are an SPG Gold or Platinum you will see great recognition of your loyalty.
The Bar is known for its huge (international) beer selection and lively atmosphere. There is now a coffee bar attached and it opens early.
The restaurant is average, with your typical breakfast options including a buffet.
While it's an older hotel, they seem to be doing a great job of renovations to keep everything up to date, including flat screen tvs, but be sure to ask for a renovated room.
Shuttles are run by the airport and the Four Points shares 2 stops with other hotels, allow just a few extra mins for that but otherwise they run often and are free.
February 5, 2012
Rated 5 out of 5 by Lucy28 What a great surprise.
I judged this hotel based on the age of the building. However, after entering the hotel, I was amazed how beautiful and well kept your hotel is.
When looking for a hotel in Los Angles, your hotel will be my first consideration.
March 31, 2014
Rated 3 out of 5 by Port500 Business Traveler
The entire staff was very professional and extremely friendly, But the food was really lacking.
August 4, 2014
Rated 5 out of 5 by AntonChad Best Value at LAX
Among the Starwood Properties the 4 Points is always slightly less expensive for a night stay. Yet it is an awesome hotel! Quiet rooms and incredible beds. A friendly bar/restaurant plus coffee in room and in the lobby. There are always plenty of newspapers available on the walk out to the airport shuttle. Everything you need for a short night at LAX.
May 4, 2013
Rated 1 out of 5 by Manju Unprofessional Management
I stayed there with my mom for 2 days ( March 17 to19) and I asked parking validation, and at the time the front office gave me the validation ticket (#036423). When I checked out, I also received the RECEIPT that my parking fees has been credit back.
I confirmed the receipt with the front office that my parking ticket has been credit back, but surprisingly, when I checked my account few days later, I found out Four Points charged me the full amount of parking. I send email to the the management, and they responded differently, and ISSUED different RECEIPT with the new date (MARCH 29), and number of guest is 1. Also I have to pay the ticket for 1 night, which doesn't reflect the actual receipt on the day I checked out. Every people tell different story. I can not trust such management because one day they say "A", the next day they can say different things.
The management promise me to refund my 1 day parking fees, but I keep contacted them to credit back my money, and I haven't got it till now...
April 2, 2012
Rated 5 out of 5 by WPGCSRCV AWESOM
enjoyed my stay was there for business and during this stay the pillows and beds just hugged me and I rested very well. I am looking into possible purchasing the pillows but I would would like to know which pillows were in my room. I loved them.
March 6, 2012
Rated 3 out of 5 by nuttnnyce Clean Hotel
The hotel was over all clean & comfortable. However for the purpose of my stay, I feel the accommodations could've been better. I experienced a couple of not so nice hotel staff. The Wi-Fi didn't operate too good. And I was not pleased with the fact that there was only 1 small rinky dink microwave in the hotel. Not to mention, I stayed on the 5th floor & had to go all the way to the lobby by the security desk just to use it. And there was a fee just to bring a refrigerator to your room. All the money the hotel made off of my church group for my weeks stay, you'd think there would've been some perks for us, but we got nothing!
July 3, 2014
Rated 3 out of 5 by koreanveteran this hotel is over priced
The hotel needs to work on elevators, the open and close "VERY" quickly my wife and I were caught trying to enter and exit when trying to use them. practically knocking us down, very painful to say the least. Hall ways were dirty. Would not recommend to anyone.
July 31, 2014
Rated 5 out of 5 by DavidC2014 Great staff
Second time staying here. I realized I left my ring only after I checked out and was driving away from hotel for about 20minutes. I called the hotel and was promptly connected to the security office. The security staff, Michael responded quickly and retrieved my ring and kept it safe until I drove back. I want to thank him again!
July 30, 2014
Rated 4 out of 5 by JB53 Room
We didn't have air conditioning the first night and it took two requests to get somebody to fix it.
August 1, 2014
Rated 2 out of 5 by maverick358 Not to my expectation
This probably must be one of the low end of star wood. Not certainly to my expectation after experiencing much of the nicer ones that Star wood offers
January 18, 2012
Rated 5 out of 5 by Cdouglehman Great PLACE
I have stayed here around 7 Times in the past three year. They Have really improved the rooms.
I would like to thank Andy for a Job well Done
May 15, 2012
Rated 5 out of 5 by CoronaExtra Easy the best choice on the hotel strip
Great staff, perfect location, with a handy pub. This hotel definitely under promises and over delivers
January 31, 2013
Rated 3 out of 5 by rhodeweary decent airport accommodations
I stay here a few times a year. The price and its affiliation with Starwood are the two driving factors. Nothing exceptional, but definitely a good value. Beds are nice enough. Bathrooms are recently redone. Rooms are comfortable if oddly-decorated (Four Points still hasn't found a real style or common look). Room service is quick. Good beer selections in the bar, though the food was less exciting and despite the army of servers, the service could have been better. A perfectly fine choice for a night or two on business or an overnight at the airport, but I wouldn't plan a vacation around this place.
October 31, 2011