Rated 2 out of 5 by Kellz13 Very Disappointed
My expectations for the price I paid weren't met. This was my first of many upcoming trips to Philadelphia and I chose this hotel based on the reviews I read about it and it's proximity to the airport. I was able to check in a little early because my flight arrived earlier than expected. My room window faced the trash dumpsters in the rear of the hotel. I did call back to the front desk soon after walking into my room, but no other accommodations could be met. I was willing to pay a reasonable price difference. Several nights and mornings there were trays of food out in the hallway for extended periods of time from guest that had ordered room service. The curtains in the room only allowed for total darkness or a complete invasion of privacy, I actually had to request sheets and towels my last night there because my room wasn't cleaned. I couldn't believe that as a guest of a hotel I would have to make my own bed. Upon check out the next day, I did mention this to the desk clerk as I was in such disbelief and upset to say the least, but overall I was disappointed in my stay.
August 3, 2014
Rated 3 out of 5 by Peridot Needs improvement
Lobby made good impression. Thanks for refrigerator accommodation.
Nothing good to say about Front desk staff. They looked like they were just there to work 8 hours then go home, no more, no less. The phone rang 20 times and no one picked up the phone.
Room was average. Needs more hooks for towels. Bathroom too small. Bath tube old and dirty. $12 for parking. Since this hotel is not in center city, there should be no charge for parking
July 30, 2014
Rated 4 out of 5 by j91212 Great Business Trip
The staff couldn't have been nicer or more helpful and the grounds were very clean. Great Beds, pretty good shower. Everything a business person needs!
July 30, 2014
Rated 4 out of 5 by Traveler007 Good Hotel for Air Traveler
I have stayed at this hotel many times over the years, typically after a late arrival or before an early departure from the Philadelphia airport. I think this hotel is fine for what it offers. It is an efficient hotel with a great location to the airport. I have eaten at the bar at times in the evening and I have also had an occasional breakfast as well. The food is good and what I would expect at a limited service hotel. I have always been happy with the clean rooms and the comfort of the beds which have been the most important expectations for my stay.
July 25, 2014
Rated 4 out of 5 by hamelin89 good location
clean close to airport restaurant can do better
July 25, 2014
Rated 5 out of 5 by Bamaslama Excellent for the area
The Philly airport area is not the best place to stay other than the convenience. I have stayed here twice in the last several months for business. Rooms were clean and comfortable. Both stays were excellent. This past stay really set the bar for the property.
I was in a hurry to check out and left my iPad at the bar. I didn't realize it until much later that evening and I called the hotel's lost and found with no luck. On my way back to Philly the next day I stopped by to check again. The lady at the front desk (Kenya, I think), said she had been holding on to it personally hoping I would stop in. She really went out of her way to find me and have it ready when I returned. She and the rest of the staff really kept it safe and was concerned how they could get it to me.
Thanks to the staff for everything.
July 25, 2014
Rated 3 out of 5 by jerry007 no lobby computer for free wifi/bad parking card reader
I expected free wifi/available computer in their lobby, but it required my credit card; My parking voucher was not registered when leaving out of the lot. I had to get out of the car line and walk back in to get another paid voucher. it was stressful to have other cars behind me who were in a hurry as well. The pillow top mattresses are terrible and the beds should be firmer. They hurt people's backs.
July 24, 2014
Rated 4 out of 5 by mambo05 family vacation
location of hotel is right by airport and has shuttle service to airport no extra charge,gated facility as for being recognized as a spg member,i received a regular room ,last time i stayed i got a room that had spg on it and it was quiet and spacious
July 21, 2014
Rated 1 out of 5 by Gregorio46 Disappointing Starwood Experience
We had a one night stay at the 4 Points Sheraton at the Philadelphia Airport. The hotel did not measure up to the quality that we expect of a Sheraton. Aside from the bed, appearance of the rooms wasn't of the highest quality. The carpet in the hallways was severely worn. The worst experience was dinner in the restaurant/bar. The service was poor, perfunctory. The furnishings were cheap; worse than diner style. The walls and floor were dirty. I was served a martini with very small (chickpea-sized) olives that had no taste. I had an expensively priced meal ($22) of meatloaf and mac and cheese. The meatloaf had a sauce that tasted like it came out of a bottle. The meatloaf had no taste. The mac and cheese was plain, no character, "out of a box." I'm sorry to be so critical, but something just needs to be done about this hotel. (However, Front Desk staff was friendly and competent).
July 18, 2014
Rated 3 out of 5 by CaViking Room Not Clean
The hotel is in general an average airport hotel. The bar and food is average to good. The last trip was especially bad when it comes to my room. The room wasn't cleaned properly. The drawers had last guest stuff still in it, there was lots of hair on the floor and the used soap was still in the shower. Pretty disgusting I think. I called the front desk to get the room just cleaned up some but they couldn't help. They did offer to change room, but that means I had to pack all my stuff again without their help etc. Because the bed had new linens I decided to sleep the night. So not a high mark for the hotel.
July 18, 2014
Rated 1 out of 5 by TC20141977 Who hangs a mirror there?
Right when you walk in the very narrow door (with your bags over your shoulder) is a HEAVY 'hung' full length mirror. Popped off and almost fell on my 6 year old. Who hangs a mirror there?
And the window shades twist fell off as soon as I touched it.
And access to the pool is impossibly confusing going through service tunnels with very heavy exterior doors (to pinch little feet).
Overall, this was the dingiest Sheraton we've stayed in - but the prices for food were 'four star'.
Surprised this hotel meets the requirements for the 'Sheraton' brand.
July 18, 2014
Rated 1 out of 5 by Azee Stained bedsheets
bed sheets had stains, soom had a bad odor
July 16, 2014
Rated 4 out of 5 by Hanner Poor Maintainence
Water temperature control in shower was inoperative. Could not get hot water, room 237
July 13, 2014
Rated 4 out of 5 by Microsoft Fablous staff
Front desk and restaurant great !
July 10, 2014
Rated 5 out of 5 by PAMIKE Great Spot
Our family of 4 adults stayed here one night for an early AM flight out of PHL airport. Perfect accomodations!! We were lucky to get a two room suite AND a roll away bed too. Two TV's and a large bathroom. Front desk staff was terrific and very helpful with boarding pass printing. We'd go back here in a heart beat.
July 7, 2014
Rated 4 out of 5 by MangoLive Clean and Cozy
Slept well, nice rooms, very clean. Good water pressure. Everything works. NO FRIDGE. Good thing the room service was tasty. Had a nice view fromthe fifth floor, too. Door to my room was a bit weird and didn't shut right a lot of the time. Hallways were sometimes a bit noisy. Easy parking.
July 7, 2014
Rated 3 out of 5 by Azil Nice Overnight Stay
The staff at the front dest set the tone for an enjoyable stay. They were truly welcoming as I checked-in after a long day of work, weather delays and a cancelled flight. They even proactively provided me with amenities due to lost luggage. Their kindness could not have come at a better time. The room was nice and comfortable for a Four Points. The bed was great. I would stay again.
The only thing I made notice of was unclean carpet in the elevators (kids in hotel) and the hideous brown color of the freshly painted hotel room doors. It took some muscle to push open the door and close the door due to the paint job and the swelling of the door. It didn't impact my stay, but it was not appealing to they eye.
July 5, 2014
Rated 4 out of 5 by Joe135 Clean Room and Good Service
The room inside is clean;
but sometimes no daily room service, and no refrigerator inside the room
July 4, 2014
Rated 5 out of 5 by GetAwayFromMyTwinBabyboys Nice getaway
I needed a quick getaway for a few days and didn't want to fly out cause I always fly away to relax so I said let me try a hotel here and close to my job (airport), and so glad I did cause my stay was good. Clean room, comfortable bed, i always look for amenities that include refrigerators and this hotel didn't have them in the room but if you ask you can get one and I didn't have to wait, soon I got my room key the guy was at the room door with it. Only thing bad was one house keeper seemed very lazy or didn't want to work that day because with visible stains, I had to ask her twice to change my bedding, she just at first just folded the comforter over the stains, I didn't appreciate that. But that was her and hopefully her day was better. The pool was nice and clean and I enjoyed my stay and will stay again.
July 3, 2014
Rated 3 out of 5 by ARW1224 Business Trip
I was very unhappy with the hotel
June 29, 2014
Rated 5 out of 5 by Pigtailannie6 Cool comfort
Stayed only one night to take plane out next day. Was comfortable and staff was very courteous. Had room service and gentleman who delivered was very nice. He even brought me a newer menu up as the room had an old one on desk.
June 29, 2014
Rated 4 out of 5 by MaxiesTaxi US Road Trip
Food a little expensive. Breakfast prices unacceptable
June 29, 2014
Rated 1 out of 5 by Jackie1958 Poor Customer Service: Staff&Mgmnt
Reported to Starwood..........
June 25, 2014
Rated 5 out of 5 by MMLM NICE AIRPORT HOTEL
HOTEL & STAFF WERE GOOD. ATE AT RESTAURANT AT THE HOTEL AND WAS DEFINATELY OVERPRICED AND THE PORTIONS WERE EXTREEMLY SMALL. A BIT CONFUSING GETTING TO HOTEL AND DIDN'T WANT TO VENTURE OUT DURING RUSH HOUR (S) TRAFFIC. WOULD RECOMMEND ORDERING PIZZA
June 23, 2014
Rated 2 out of 5 by Hockey21 Friendly and helpful staff,however.....
Checked in for tournament and room was outdated, musty smell, hole in bathroom ceiling, Cheerios on floor in room,pool was dirty, if it wasn't so late we would not have stayed the night. Checked out the next day...staff was very polite though, but hotel has seen better days.
June 23, 2014
Rated 5 out of 5 by LELAIN GRETA LOCATION AND SHUTTLE SERVICE
SO CLOSE TO THE AIRPORT FOR TRAVELLING. SHUTTLE WAS PROMT AND FRIENDLY. SLEPT GREAT TOO!
June 23, 2014
Rated 3 out of 5 by KC69 Good Stay
My first impression of this hotel was very good, I arrived early and was pleasantly surprised when I was told that my request for adjoining rooms would be met, even when I was told on the phone that it was not possible. I was not able to check in right away but left my luggage and the family and I enjoyed the pool, until the lovely young lady from the front desk came to inform me that one of the two rooms was available, which was fine since the rest of my party had not arrived. The room was clean and the complementary water was great, the young lady who was preparing the second room was very pleasant and extremely helpful. Everything was great until the rest of my party arrived and brought a cake since it was Father's Day weekend and I was embarrassed when we were told by the front desk staff that we were not allowed to bring the cake to the room, right there at the front desk in full view and within ear shot of all the other guest in the lobby. I had them return the cake to their car, needless to say it had to be thrown out. Later that day I went back to the front desk to get an explanation as to why this local policy is not published anywhere for potential customers to see and was told that they had a letter which they could not find. I understand individual properties are allowed their own policies in addition to cooperate policy but what is a policy if it is not made known to customers in advance of them booking a hotel. The other problem I had was that while at the pool some young boys, evidently from the neighboring community gained access to the pool and we had to inform the front desk who had security escort them off property. My first night was booked with Starwood points but I did stay an extra night at this property.
June 17, 2014
Rated 2 out of 5 by ChiMama Pool was GROSS
I made the mistake of going into the pool and was totally disgusted. It felt like I had jumped into a pool of slime and when I came out I had a slimey film thoughout my entire body. So gross!!! I ran to my room to take a shower as fast as I could.
June 16, 2014
Rated 4 out of 5 by WhatFor Good Stay for the Price
Everything was as it should have been. Previous stay included no hot water for a shower. The staff allowed us to change to a two bed room without problem.
Liked the stay and park offer.
June 3, 2014
Rated 4 out of 5 by TravellingOne Convenient and comfortble
I flew into Philadelphia late one night, checked into the Four Points Sheraton at the airport which was very convenient. If I had had to take a cab to town and then check in it would probably have been another 45 minutes before I got to bed.
June 2, 2014