Rated 3 out of 5 by BizTraveler21 Great location but needs work after my last stay
This was my second time staying here. I like the location, proximity to my office, and generally the consistently friendly staff that I've come to expect from Starwood. However, this stay was less than ideal. A broken elevator had me waiting for SEVERAL minutes to get down from the 9th floor. A consistently leaky toilet kept me awake later than I would have liked, and a misunderstanding with restaurant staff added to more delays, and me being charged more than a typical meal. I hope you address some of these issues, as I really do like staying at this Four Points when things are operating smoothly.
April 29, 2013
Rated 5 out of 5 by Michael3358 A Gem in the heart of NYC
This hotel is fantastic. My wife and I stayed here on a recent weekend and were impressed as soon as we walked into the lobby. We were greeted by Illia at the Front Desk who could not have been more helpful and friendly. I had asked for a city view when reserving the room on line and upon check in, that's exactly what we got! We also ended a night out by visiting the bar and were greeted by Miguel who made us feel at home and was the perfect way to wrap up a busy day in the city. This hotel is doing all the right things and we will be back.
October 19, 2013
Rated 5 out of 5 by stay122011 Perfect location
If you want to stay away from Times Square or Midtown, this is the perfect spot. Although it is right off Varick, it was remarkably quiet. It is just a block from the 7th Avenue line. When we arrived at JFK, our driver told us it was a "bad location" -- if you get that, don't believe it. It is close to the Holland Tunnel entrance but you would never know. I think car drivers just don't like going over there. One issue is getting a cab -- there is no cab stand, but (going uptown) we walked one block over to 6th Avenue and it took no more than five minutes, even at 7:30 on a Saturday night.
December 21, 2011
Rated 4 out of 5 by Hokie71 Thanksgiving in the Village
Location for Village and lower Manhattan is very good. Price is good for NYC
December 1, 2013
Rated 5 out of 5 by Meridian1 Hidden gem
We usually stay around Times Square when we visit NYC, but on this occasion we needed to be near SoHo and the Village. The location is great - we walked to Battery Park, the Lower East Side, Greenwich Village, Little Italy etc.
There are great shops, restaurants and bars close by and it is easy to get on the subway or find a cab.
However, the best thing about this hotel is the people. We have stayed in many more expensive hotels around the world but it is hard to think of any where the staff are friendlier or more helpful - everyone we met from front desk to housekeeping were the best.
January 16, 2012
Rated 3 out of 5 by oncourse Stay Soho
Good for a short stay in NYC. Well thought out small rooms but all you need for a couple of nights.
November 27, 2013
Rated 5 out of 5 by MrBrady72 Great location, helpful staff
We absolutely loved this hotel and would not hesitate to make a return trip. The staff were so friendly and welcoming, both on arrival and when we departed. They also provided an exemplary level of service to us when our car service back to the airport was in jeopardy.
Housekeeping was prompt and efficient. The free WiFi was good for casual browsing of Facebook and Twitter (but somewhat sluggish for streaming...)
The hotel is in a great location with the Houston St subway line one block over and Greenwich Village within easy walking distance.
Really highly recommended.
June 2, 2013
Rated 5 out of 5 by frillgirl great location and staff
loved this hotel - large double room, excellent bed linens, welcoming and accommodating staff! Could not have enjoyed our stay more! We were celebrating a 40th birthday and ELIZABETH sent the birthday girl a bottle of prossecco - such a nice gesture on her behalf!
November 18, 2013
Rated 3 out of 5 by LP12 Nice Hotel, But I Expected More
Very clean hotel, nice staff, and great location.
However, rooms are TINY (even by NYC standards!) And I was very disappointed that my Platinum status counted for nothing. Apparently, there are only a very few Deluxe Rooms, so they could not upgrade. I was also told that the Platinum reward-on-check in varies from hotel to hotel, and they could not offer me the complimentary breakfast that is customarily a platinum benefit. This is the first time I've ever heard that rule. Fitness center is pretty sparse, but clean.
The stay was satisfactory, but nothing special.
March 20, 2013
Rated 2 out of 5 by NYCEvery2Weeks Worst stay of many at this hotel
I have stayed here at least 5 times and may not stay again. When I arrived the TV was broken. They sent someone up who fixed it. Then the thermostat was stuck in 65. I told them and they didn't fix it. The shower door leaked so the bathroom floor flooded every morning. When leaving for work at 8AM the elevators didn't come. After walking down 8 floors the folks in the lobby said one was broken and the other was being used by the maids. Glad I wasn't on the 24th floor. And this is the most I have paid per night there yet. Definitely didn't get my money's worth.
April 26, 2013
Rated 2 out of 5 by LBNRadio Needs work
Room was super cramped. Furniture outdated, worn and too big for the room. When I sat at the desk the chair was hitting the bed. The TV remote did not work. The walls were dirty and need a repainting. If I had to stay in the room with other people that would have been a problem.
I paid $616 per night and the room was sub par even at the normal 300 rate. The bathroom was obviously redone but small and the door should have been a pocket to make more room.
Not up to my normal view of a starwood property.
September 26, 2013
Rated 3 out of 5 by SteveS10 So so in Soho
First night hardly slept. Discovered that the window was open and letting in all the street noise. It was open because it was impossible to close it. Called the desk and a maintenance person showed up within two minutes with a large screwdriver and knew exactly what the problem was. So, why wasn't this done before we were checked into the room? Then I figure out that the cold water had been turned off at the supply valve to the sink. I turned it on and it all worked fine for our stay. Contact lenses needed cold water, which I had been getting out of the tub for the first day. This sure didn't feel like a 12,000 point hotel to me! Staff was excellent. Location was good. Parking availability would be a problem if you have a car. No room upgrade at all (gold), for what I could tell, but there were lots of available rooms, so it seemed like they could have done something.
October 26, 2013
Rated 2 out of 5 by EW2011 Great stay turned bad
I've enjoyed this hotel for some 20-30 nights over the past two years; great location, friendly/helpful staff, nice restaurant, etc... On this stay, I got food poisoning at another restaurant on my second to last night. Nothing's worse than being sick abroad, so I decided to check out one day early and return home. The check out staff was very nice and in noticing how many nights I have stayed at this 4 Points, offered to take care of my last night. Just then a Supervisor interrupted her and said I would be charged for the night unless they could sell my room to another guest. When I received a revised bill via email, sure enough, the final night was added. What a punch in the face to a sick Platinum customer and former loyal hotel guest.
January 26, 2013
Rated 4 out of 5 by BuonaFortuna Can't beat the location
I loved the location and the ease of booking a room. The staff was friendly, and it was sparkling clean.
My only star reductions are for a contemporary trend toward slick, shiny tile, tile, tile, on floors, in showers, etc. It may be easier to clean, but it was dangerous in the heavy rain, and if you have any physical challenges you could find the floors impossible.
But really, no complaints. One of my easier stays in NYC, and I loved that it was a safe walk from the theater in SoHo where I went to the opening of an off-Broadway show.
June 9, 2013
Rated 2 out of 5 by CETexas Soho area
The room AC was very loud. The view consisted of a grey building wall out our sixth story window. The shower leaked badly onto the bathroom floor. After mentioning the problems to the front desk there was no offer to change rooms. However, they did quiet the AC. It was my second stay and most likely last.
November 4, 2013
Rated 4 out of 5 by Rohlfie Very Good Overall
If it weren't for a few minor things, I'd say this was an excellent hotel. It's clean and inviting. Great Soho location. Friendly and helpful staff. Free wifi and coffee, and convenient restaurant/bar in hotel.
The little things that needed repair were in the bathroom, like a leaking shower, broken hook, and crazy water pressure in the sink, all of which could have been in my specific room.
I'd recommend this place, especially for business travelers.
October 6, 2013
Rated 5 out of 5 by HappyCustomer1 Amazing Staff and Customer Service
I was extremely pleased with my most recent trip to NY. I am usually the person who only writes reviews if I have exceptional service or terrible, and I have to say the quality of the staff compelled me to take the time to write this review.
I'm sad to say I didn't remember names but the gentleman and woman who checked us in were fun, delightful and friendly, and 4 different people suggested places to eat, shop, and drink and were right on with our tastes! I would definitely recommend this location to anyone visiting the soho area!
February 17, 2012
Rated 2 out of 5 by Pedro2012 Bad experience
First I asked on the reservation a room in a high floor with a view, and my room was in the 5th floor facing a brick wall. I had to change rooms twice.
I asked for a car to LGA and the man at the front desk sad it would cost $45 everything included. When I arrived to LGA the driver charged me $50 because since I was going to pay with Visa he had to pay taxes...
And finally I forgotten to ask for the invoice to be in my companies name and send a fax from the next hotel I was staying. No one bother to answer the fax or even call me.
October 19, 2012
Rated 1 out of 5 by JP76 Internet Extremely Slow
The staff was great and the hotel was clean and nice... but the internet was EXTREMELY slow and sometimes did not work at all. I tried using both the wireless and wired, neither worked satisfactorily, even for sending a few emails from a laptop.
November 5, 2013
Rated 1 out of 5 by BobRobX1 Disappointing
Tired hotel in bad location opposite a truck depo with continual reversing noise. Check in was 3PM and we were kept waiting until 3PM - wasn't even asked for a name when aksing to check in at 2.45 - only check in is 3 we can store your luggage. Not rude, but certainly not friendly. The windows were not double glaxed and allowed all street noise in - which was 24 x7. Air conditioning was basic - and loud.
October 14, 2013
Rated 2 out of 5 by Guest22 A Huge Disappointment!!!
I don't know why I keep on giving SPG a chance when there so many other choices on hotels. This time not only did they screw up my reservation by transferring my mileage to the wrong account, but also committing the two dbl bed I requested to another party. Then, when I called their concierge desk for assistance, she was not helpful at all!! Completely clueless, promised to call me back and never did. Overall the customer service sucked....I can't believe this is a 4 star hotel. The staff should definitely be re-trained.
May 6, 2013
Rated 4 out of 5 by canz This hotel location and Price can't be beat
I am a regular visitor to NYC and after staying at several hotels within this price range I have found this hotel to be the best in terms of location and price. The staff are very pleasant and friendly, always willing to go the extra mile.
Some Minor complaints
The room itself didn't have any type of view and the AC was a bit noisy at night. The bathtub also clogged a little. It was an ok size for New York city rooms. I have stayed in considerably smaller rooms for more $$. Again minor as the purpose of our trip is to see the city and only use the hotel to shower and sleep.
The location is literally quite close to all Soho restuarants and shopping allowing you to go back and drop of your bags and then continue shopping. We were very pleased and do intend to return.
November 23, 2011
Rated 5 out of 5 by Karen25 This hotel has the most amazing staff members!
The Four Points Soho staff is phenomenal. The team at the front desk is exceptional - any time of day or in the dead of night. They are sensitive, perceptive and ALWAYS helpful and incredibly responsive. They make me feel like I am at home. I select to stay at this location when I am in NY because of the most amazing, happy, and customer focused team that is employed there. They anticipate needs and provide exceptional service, all while making me feel like I am the only guest staying at the hotel. They are terrific!!
February 13, 2013
Rated 4 out of 5 by KennyBee212 Great Hotel!!
I started communicating with the staff via email a month or 2 before my stay. The staff was very informative and helpful!! Once arriving at the hotel, we checked in and once again my SPG membership was recognized. The staff was very positive and very helpful as well. The staff at this hotel is one of the best and I travel for business 15-20 times a year and this staff I rank as one of the best. The rooms are a little small but the view of Manhattan is second to none. I will be staying at this hotel in the future!
September 9, 2012
Rated 3 out of 5 by BusinessTraveler900 Friendly Staff but Bathrooms need to be cleaned;
The hotel staff was extremely friendly, helpful and welcoming.
The bathroom shower was not particularly clean. I think the cleaning staff is hoping to get away with not having to clean black tile. The shower was filthy. There was build up scum, and grime in the creases and corners especially at the base of the shower door and around the drain. Under the vanity sink faucet lever needs to be cleaned.
October 4, 2013
Rated 5 out of 5 by Tim71 Good Option in Soho
I have stayed at this hotel probably 100 times in last two years and the staff is consistently a bright spot. Incredibly friendly and helpful. There are not a lot of upgrades for Platinum members, but I did get upgraded to the Penthouse last time. Most of the rooms are small but fine for business trip, but the penthouse suite has an amazing view of New York Skyline and cathedral ceilings with windows to match. Well worth spending on the suite if on vacation.
Ideal location if you work or play in Soho.
January 25, 2013
Rated 5 out of 5 by Maggs Great stay, Nice staff.
We just stayed at the Soho Village Sheraton for one night. It was a pleasant experience from check in to check out. The rooms are small, New York standard. The bathroom was immaculately clean, large, modern, black marble. Great shower. Nice comfortable bed and flat screen TV. Robe in closet. The staff very friendly and efficient. Free water. Free Wi-Fi a plus, we did not use it. We did not use the fitness or business center. Close to shopping, subway and restaurants.
We will be back in the summer.
December 27, 2011
Rated 5 out of 5 by Mimi13 Exception service
My husband and I celebrated our first anniversary at the hotel. The staff (especially Patricia) made our stay magical! We were surprised to find chocolate covered strawberries and sparkling wine waiting for us when we checked in. The view from our room was quite beautiful too. I should also mention that our room was so clean that I was able to walk barefoot through the room without a trace of dust on my heels. Amazing stay! This hotel will be our first choice when we come back to NYC. Thank you!
April 23, 2013
Rated 5 out of 5 by WillandMark PERFECT Hotel in New York City
I stayed in New York on a weekend trip for fun in Manhattan. Upon arrival at the hotel I was greeted by the nicest two front desk agents I have ever encountered. They were truly interested in making sure I got checked in quickly. Throughout my entire stay, Nicolas, on of the front desk agents called me by name EVERYTIME I left and came back to the hotel. I couldnt believe it. The hotel rooms were great size for New York, clean as could be, and totally quite. I would highly recommend this hotel!
December 5, 2011
Rated 5 out of 5 by DrJulia Great Location
The hotel is in a great location near Little Italy, the Village and Soho shopping. The staff was courteaous and friendly. The rooms are quite small but very clean and the marble tiled shower was fabulous with plenty of hot water and good water pressure. The only improvement I would recommend is for the staff to become familiar with some nearby restaurants to recommend to guests. We were pretty much on our own in that regard. We felt safe in the neighborhood. I would definitely stay here again.
June 20, 2012