Rated 1 out of 5 by td99 You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines.
October 23, 2012
Rated 1 out of 5 by HowardT A hot mess
Booked a King room for a three night stay on a business trip. Upon arrival, was told thst my room was unavailable and was placed in a room with two queens (not the end of the world). The air conditioner didn't work, called maintenance, and was told that it could not be fixed until the morning. Got no sleep in the hot New York summers night.
Additionally my work had arranged to have the hotel pre-paid. The front desk said they couldn't find the information and charged my card (which was eventually fixed, but a major hassle). Called the general manager twice. The first time, he was in a meeting and I was told he would return my call, (which never happened)...the second time I called him directly, left a voicemail which was never returned.
Not a good experience, and poor service all around.
July 19, 2014
Rated 3 out of 5 by LFCNY Sheraton Soho
Great location, but room confort is average. Bathroom is very small, no cooler/bar in the room, wondows mostly facing wall
July 28, 2014
Rated 4 out of 5 by beppler88 Front Desk Staff / Gym
The Front Desk Manager [Jennifer? currently pregnant] is absolutely delightful. Helpful, pleasant and informed.
The treadmill belt in the gym needed waxing in March when I was last in this hotel, and it still needs to be waxed. I informed cleaning staff then that it needed attention.
Running is difficult when the belt skips from wax buildup.
July 21, 2014
Rated 3 out of 5 by sz08 Good eats
I was working on a presentation so ordered room service and was surprised at the quality of the food. The pasta was excellent!
July 24, 2014
Rated 5 out of 5 by MMMMCCCC Another great stay in New York
We started with great service when inquiring about a best rate to stay with Four Points by Sheraton Soho for our third time. SPG recognition never hurts and personal service was offered to entice us to stay with this hotel for our third time. Upon arrival, the greeting was welcoming and efficient. All documentation was dealt with efficiently and pleasantly. We were offered the choice of 2 complementary drinks at the bar or SPG points (a perk of Membership). Our room was upgraded.
This hotel is in a great spot for easy walking access to Soho, Tribeca, Chelsea and even Meatpacking, Chinatown and Lower East Side. The rest of the city is easily accessed by subway.
The beds are incredibly comfortable.
We had an issue with the comped drinks as we did not receive a voucher nor did the bar server know how to deal with the drinks. We signed the drinks to our room so that the issue could be dealt with at check out. This was not the best choice, as the evening front deskman did not know what to do. In the morning, Jennifer was able to address the issue and it was resolved. Thank you, Jennifer!
The wifi service is good and the computers in the office area is great for printing boarding passes.
As we travel with our own soap and shampoo, the dispensers with soap, shampoo and conditioner were not an issue for us, but I thought that this went the way of the dinosaur due to bacteria issues with such dispensers.
The housekeeping service was excellent. a call to the front desk and whatever is required (razor, feminine hygiene products, showercaps) is delivered immediately.
The air conditioner was working beautifully, as it was very hot outside during our visit. Some might think that the sound from the A?C unit is high, but it serves as noise reduction for noisy neighbours as well as NYC honking cars and sirens that continue all night, even on the 20th floor.
On Wednesday, there is an offering of a glass of wine or beer and some hot finger foods, in the lobby. It is a nice opportunity to chat with other visitors or taste a local brew before dinner.
Overall, our stay was excellent.
July 26, 2014
Rated 1 out of 5 by bobg77 Nightmare on Charlton Street
To the facts....
The air conditioning unit was broken and engineering could not repair it. The hotel was sold out so needless to say we were in the same room. The restaurant had no air conditioning (broken) so we could not eat a meal as it was at least 85-90 in the room. There is no bell person so you must go on a mission to find someone whilst leaving your vehicle in the street. We had locked in a certain room number weeks in advance and when we arrived the room was of course, not available.... and the list goes on....
September 12, 2013
Rated 4 out of 5 by Nicole110 Great staff, everything I needed
Stayed here for the first time last week- was surprised that the rate was fairly low for what I consider to be a great location! It is in the village, not in the heart of midtown. It is close to 2 subway lines which will quickly get you to midtown or downtown (I needed both)
The hotel staff are exceptional- from the check in to room cleaning- and this is why I will come back.
There is a small bar in the lobby which was perfect for a quick relaxing drink after a long work day.
January 11, 2014
Rated 5 out of 5 by Eagles14 Nice overnight stay in SoHo
liked the complementary apps and drinks on arrival (Wed night) and proximity to SoHo spots. Clean, comfortable room and friendly staff.
July 19, 2014
Rated 4 out of 5 by Norma350 Comfortable for overnight business trip
This hotel was comfortable and convenient to my work location. The price was very high for what you get and I would have shopped around but needed to be close to the office. The hotel is clean and comfortable. The light flickered in my bathroom and was not repaired despite my request. The hair dryer was replaced promptly when it didn't work in the morning. The A/C worked well. Overall, an average hotel, but pricey. Internet was included.
July 11, 2014
Rated 5 out of 5 by Tato45 this hotel is very nice to stay and near of every things
THE HOTEL HAS MANY ADVANTAGES LIKE
IS NEAR SUB. AND SOME ENTERTAINTMENT
FEATURES AND PLACES YOU CAN GO
July 18, 2014
Rated 3 out of 5 by fefemeow Good location with free on street parking
No Microwave for popcorn. No continuously providing free coffee and hot water. Door staffing is nice. He always asked what help was needed.
July 16, 2014
Rated 5 out of 5 by MB37 Very attentive and courteous staff
Very impressed with the attentiveness of staff and overall friendliness of everyone I met from housekeeping, maintenance and front desk. Every person greeted us with a smile and made sure every request was taken care of. Made sure my booking was correct after central SPG had screwed it up and changed rooms for us to be able to fit roll away in. Thank you for a great New Years!
January 3, 2013
Rated 3 out of 5 by LockedOut2013 Hard to get into
While the hotel was overall fine, i was very disappointed that my key would not work in my door--two nights in a row. That's two nights after trade show, meetings and client dinners that I did not want to be lugging things up and down an elevator.
Front desk basically said, "tough, it's your fault" your key card will not work.
Certainly did not make me want to come back...
October 15, 2013
Rated 3 out of 5 by eLKNKs Decent
Fair price, decent location in Soho, but not the quality of customer service I expect from SPG hotels.
July 13, 2014
Rated 5 out of 5 by klkim small hotel but excellent service and very clean!
We typically stay in bigger hotels but decided to try this for the location (wanted to be downtown). What a great deal. The hotel and rooms are small but we were so impressed by the excellent service and clean rooms that we didn't even notice the small size of the hotel. We would definitely stay here again.
November 4, 2013
Rated 5 out of 5 by ScottSw21 Awesome location, great staff
This hotel is two blocks away from my favorite part of Manhattan - Soho with lots of shops, restaurants, cafes, and bars. The staff here goes out of their way to make you comfortable. This is my new go-to hotel in NYC.
January 12, 2014
Rated 5 out of 5 by JDNY Great staff
I was treated better here than I have been at the more upscale W and Westin hotels. Really nice staff. Clean comfortable room for a budget hotel and well located in the city.
December 23, 2013
Rated 5 out of 5 by TM75 Wonderful Service
The service was extremely friendly and helpful. The room was spacious and quite clean. The only issue was the wait for the elevator (not the biggest deal in the world).
October 22, 2013
Rated 5 out of 5 by studiocity Great value, wonderful staff!
Best kept secret in Soho. Rooms are basic, but well designed and clean. Staff is great -- very friendly and eager to make your stay the best it can be.
October 25, 2013
Rated 5 out of 5 by Maestro60 Great location
A great place in Soho. It has all you need.
November 29, 2013
Rated 5 out of 5 by Berky Everything I expected in a Sheraton
Stayed two nights with comfort and all my needs were met.
October 21, 2013
Rated 5 out of 5 by Celeritas Celeritas
Extremely high praise for this hotel. Have stayed in Manhattan several times in the past few years. This is the best experience so far.
July 5, 2014
Rated 5 out of 5 by Edsnyc I would definately stay here again!!
The hotel staff were warm and welcoming. I had my 7 month pregnant daughter, my 4 year old grandaughter, and my younger 23 year old daughter with me. The location is a block and a half from the subway. The hotel is just off the interstate. Very easy driving and the valet was simple and not chotic. The beds were very comfortable, plenty of coffee and real half and half. There were even decent teas which was good for the daughter that was pregnant, It is close to amazingly wonderful eating areas and shopping. Most of all the staff were amazing...they could not do enough for you. Plus a bar and restraunt on location too!! This is a GREAT place to stay!!!
January 7, 2013
Rated 4 out of 5 by Hubs2014 Great Place for the $!
Thanks for being a great spot for a stay-cation. I'm a New Yorker who now lives in Jersey. It was a great place to crash after a date night in town with my wife. We may make it a regular thing!
Some noisiness from the rooms next to us but this is NYC and we are used to being stacked on top of each other a little.
June 29, 2014
Rated 3 out of 5 by bikerbabe Location
The hotel was within walking distance of most of our destinations. Pleasant outside seating area for meeting up with other hotel guests.
The staff was great - very helpful and pleasant!
June 30, 2014
Rated 3 out of 5 by csoul Often stay here
I like this location because it is very close to my office. However, the TV volume of each channel was drastically different, the air conditioning unit in my room was VERY loud, pillows were uncomfortable. Food from room service was good but should come automatically with a glass of water. The coffee maker in my room did not work.
June 26, 2014
Rated 3 out of 5 by NY0614 Four Points Soho.
Getting a Room in Soho, you know what you can expect, the room was very small, no problem, the room was clean and comfortable. The A/C was so noisy you simply cannot sleep at all. Location was good. But the main purpose of a Hotel room is to get some sleep.
Sorry guys , I have seen much better.
June 27, 2014
Rated 3 out of 5 by IG1776 Good features, ok customer service.
Understanding that this a hotel in New York City, it's no surprise that the staff was constantly busy. When they weren't busy they were personable, polite, and knowledgeable about the area. I was in town for a wedding and asked for a wake up call (once when I booked my room, and once when we checked in). The call never came. Other members of the party clued me in that their wake up calls came in late- up to twenty minutes late. Fortunately the alarm clock worked well enough.
The staff was prompt in providing anything we needed sent to our room, and was otherwise capable. The room was spotless and everything worked as it should. Plenty of toiletries available.
September 3, 2013
Rated 5 out of 5 by WP17 Exceeded Expectations
Hotel was within walking distance of SoHo's Prince Street, Dean & Deluca and other great shops! A short cab from Katz's Deli and other great restaurants! Very quiet, peaceful location - I felt very safe. San Marino Italian restaurant in the hotel provides fast room service and delicious food/desserts! Room was very clean - large flat screen, desk, comfy bed, iron, hairdryer, lotion, shampoo, conditioner, shower gel and soap provided along with many other amenities. I was very pleased with my choice and would gladly stay here again! The staff made me feel very welcomed and took care of all my requests! They were super friendly and made my stay an excellent one!
July 30, 2013