Rated 5 out of 5 by studiocity Great value, wonderful staff!
Best kept secret in Soho. Rooms are basic, but well designed and clean. Staff is great -- very friendly and eager to make your stay the best it can be.
October 25, 2013
Rated 5 out of 5 by Berky Everything I expected in a Sheraton
Stayed two nights with comfort and all my needs were met.
October 21, 2013
Rated 2 out of 5 by charlottetrying Needs improvement.
last resort spg property...i.e. if you're priced out in Manhattan and need the points, then go. Otherwise, try harder somewhere else. Bathroom facilities had massive issues (water leaking out of the shower pan because of slow drainage, shower handle tube leaking,...), windows paper thin (pack high quality earplugs). Staff will give you the bare minimum. Not sure if this meets spg standards.
August 9, 2014
Rated 5 out of 5 by Maestro60 Great location
A great place in Soho. It has all you need.
November 29, 2013
Rated 5 out of 5 by rapmaster Convenient, friendly, comfortable
Front desk service was great, so friendly and helpful in accommodating our needs. Room was perfect, clean, working air conditioner, bathroom was clean - exactly what we needed for a comfortable one night stay. Location was convenient and easily accessible via subway and short walk from the nearest station.
August 11, 2014
Rated 2 out of 5 by Summit63 Noisy
Good location. Great neighborhood with good dining and close location to the river. However rooms are very small and noisy. The AC system in my room was as loud as a freight train.
August 13, 2014
Rated 5 out of 5 by TMM76 Very nice hotel in a great location
This hotel is quaint, clean, and in a good location. The staff was very friendly and the rooms are nice.
August 14, 2014
Rated 5 out of 5 by Edsnyc I would definately stay here again!!
The hotel staff were warm and welcoming. I had my 7 month pregnant daughter, my 4 year old grandaughter, and my younger 23 year old daughter with me. The location is a block and a half from the subway. The hotel is just off the interstate. Very easy driving and the valet was simple and not chotic. The beds were very comfortable, plenty of coffee and real half and half. There were even decent teas which was good for the daughter that was pregnant, It is close to amazingly wonderful eating areas and shopping. Most of all the staff were amazing...they could not do enough for you. Plus a bar and restraunt on location too!! This is a GREAT place to stay!!!
January 7, 2013
Rated 4 out of 5 by MJB27 Good location
My 5-day stay at the Four Points SoHo was fine in most respects. The location is good, room comfortable--not super large but adequate size. Staff very friendly and helpful. A couple of issues but not enough to prevent a recommendation.
August 10, 2014
Rated 1 out of 5 by SimpleCouple Not recomended
Not comfortable, room wasn't clean and was missing coffee, shampoo and simply not ready. Also no soundproof so we woke up every time a door was closing across the hall.
August 10, 2014
Rated 4 out of 5 by Jhuf Good Hotel, needs improvement on basics...
I had a good stay at this hotel, it was clean and comfortable. The staff was excellent and helped quickly with a couple of small requests. But, when I woke in the morning to go to my interview, i found that the in-shower dispensers for shampoo, conditioner, and gel were all empty. This is a small inconvenience, but when in a hurry for important obligations, it becomes a bigger problem.
August 3, 2014
Rated 5 out of 5 by Bluewillo Great location, great staff
Loved this hotel. Location is perfect for exploring, quiet area, parking easy (valet or do it yourself...we did do it yourself...two blocks...nice indoor inexpensive parking)
Shout out to front desk staff Cory....very friendly and personable ...set the tone fir a good stay.
August 7, 2014
Rated 3 out of 5 by IG1776 Good features, ok customer service.
Understanding that this a hotel in New York City, it's no surprise that the staff was constantly busy. When they weren't busy they were personable, polite, and knowledgeable about the area. I was in town for a wedding and asked for a wake up call (once when I booked my room, and once when we checked in). The call never came. Other members of the party clued me in that their wake up calls came in late- up to twenty minutes late. Fortunately the alarm clock worked well enough.
The staff was prompt in providing anything we needed sent to our room, and was otherwise capable. The room was spotless and everything worked as it should. Plenty of toiletries available.
September 3, 2013
Rated 5 out of 5 by WP17 Exceeded Expectations
Hotel was within walking distance of SoHo's Prince Street, Dean & Deluca and other great shops! A short cab from Katz's Deli and other great restaurants! Very quiet, peaceful location - I felt very safe. San Marino Italian restaurant in the hotel provides fast room service and delicious food/desserts! Room was very clean - large flat screen, desk, comfy bed, iron, hairdryer, lotion, shampoo, conditioner, shower gel and soap provided along with many other amenities. I was very pleased with my choice and would gladly stay here again! The staff made me feel very welcomed and took care of all my requests! They were super friendly and made my stay an excellent one!
July 30, 2013
Rated 3 out of 5 by magicman Complaints
I arrived early (11AM) on a Saturday-I was grateful they had a room ready for me-but I went out at 5 and when I returned at 10:30, the room had not been made up. I asked the front desk to have housekeeping clean my room when I went out for a walk the next AM. It wasn't done when I returned. I asked again and sat down for breakfast. It still wasn't done when I finished. Twenty minutes after I went back to my room to stay there for a while, I was chased out for 20 minutes by housekeeping. I also thinkthere should be ice available besides in the basement and there should be plastic bags for transporting the ice at every machine
June 25, 2013
Rated 1 out of 5 by HowardT A hot mess
Booked a King room for a three night stay on a business trip. Upon arrival, was told thst my room was unavailable and was placed in a room with two queens (not the end of the world). The air conditioner didn't work, called maintenance, and was told that it could not be fixed until the morning. Got no sleep in the hot New York summers night.
Additionally my work had arranged to have the hotel pre-paid. The front desk said they couldn't find the information and charged my card (which was eventually fixed, but a major hassle). Called the general manager twice. The first time, he was in a meeting and I was told he would return my call, (which never happened)...the second time I called him directly, left a voicemail which was never returned.
Not a good experience, and poor service all around.
July 19, 2014
Rated 4 out of 5 by SPARKIE2727 THIS HOTEL HAS MANY FEATURES
THIS HOTEL IS VERY CLOSE TO GREAT SHOPPING AND WITHIN WALKING DISTANCE TO HISTORICAL LANDMARKS-CHINATOWN. MANY GREAT CAFE*S IS ALSO WITHIN WALKING DISTANCE SINCE THE HOTEL IS LOCATED IN SOHO. THE FASHION INDUSTRY OUTLETS IS ALSO WITHIN WALKING DISTANCE IF YOU LIKE TO PURCHASE THE LASTEST TRENDS AND DESIGNS.
August 2, 2014
Rated 4 out of 5 by SusanB Comfortable, Stylish and Great Staff
We thoroughly enjoyed our stay at this hotel. It has a great location and the staff is excellent. Only complaints would be the auto-temperature reduction in the middle of the night and the limited towels -- only 2 bath towels, 2 lighweight hand towels, 2 washcloths for two people (I know we could request more, but would like to have a couple of extras available without asking.). As someone who showers before bed and goes to sleep with wet hair, waking up in a 66-degree room at 2 a.m. was not pleasant, and the temperature could not be adjusted upward. Saturday we woke up to jack hammering outside, but that certainly wasn't the hotel's fault. Overall, a nice place to be!
April 9, 2013
Rated 3 out of 5 by PaulB Odd Experience
Standard Four Points, extremely small space, typical for NYC. Here are the odder things:
- Guy at check in was strange, seemed confused.
- Received no bill under my door at last day, when down to check out and asked, and he said they do email now and I didn't request that at check in (same guy). Perhaps my SPG account and a request at check in?
- Reservation had SPG number, hotel bill didn't. Still haven't gotten credit. That takes 7 days + 7 days. Can charge against SPG or credit card for bills right away - but fixing a mistake, that takes lots of research!
Clearly this place is for tourists and not SPG/business travelers. I won't intentionally pick this place again.
May 15, 2013
Rated 5 out of 5 by JulieH117 The staff makes the difference.
The 4 pts SOHO is my home away from home as I stay there for business every month and sometimes twice a month. The facillity is immaculate and I know I will get a great night's rest in their plushy, comfortable beds. The distinctive feature of this hotel is definitely their staff. After a long trip, they make me smile and welcome me back.. They are concerned about me and make me feel like part of their family. The front desk group, Patricia, Emily, Jessica, and Nick deserve special recognition for their superb customer service skills. I love staying there and recommend it to my family and colleagues all the time.
March 20, 2012
Rated 4 out of 5 by FOOT ELEVATORS
THE ELEVATORS ARE EXTREMELY SLOW
August 4, 2014
Rated 2 out of 5 by MetroD Don't use the A/C
The air conditioning system is incredibly noisy (loud and rattling noise, which was supposedly serviced our first day) and, with the thermostat set at 75, was on almost constantly- even when the outside temperature was in the 60s.
July 31, 2014
Rated 2 out of 5 by DHC551 Three Unsatisfied Guests
First Impression: The room smelled like dirty socks. Second Impression: The room was very small for the price we paid. Only one person could be in the room to move around without waiting for another person to move and we are slender to average girth! Third Impression: The bathroom was like a converted closet stuffed with a bathtub shower, toilet and single sink in the corner. Water always got everything wet on the counter top which was only about 2' x 2'. Forth Impression: The beds were very uncomfortable. Best for last: The AC and Fan were so loud that we had to wear ear plugs or put a pillow over our heads!
August 8, 2013
Rated 4 out of 5 by millionm in town for a concert!!!
Was in town for a concert at the Beacon the hotel is right on the 1 line so it was perfect for us. Rooms were comfortable but kind of on the small side. It has a great location!!!!
July 30, 2014
Rated 3 out of 5 by thinkagain good location but noisy room
Great location but I couldn't sleep due to a noisy air conditioning that turned on and off throughout the night.
July 31, 2014
Rated 5 out of 5 by FrequentFlyer Great service, solid hotel
I travel to NYC once a week for work and always choose to come back to the Four Points. I've traveled around the world for business and pleasure and have stayed in all kinds of lovely hotels and resorts but always choose to stay at the Four Points hotel when I'm in Manhattan. The location is very convenient for traveling around Manhattan, the rooms are neat and clean, the food and drinks from the attached Italian restaurant and bar are wonderful but best of all, this hotel's staff are so attentive, friendly and they always go above and beyond to make my stay as comfortable as possible. Highly recommend!
February 13, 2013
Rated 5 out of 5 by Finnegan99 Location
Great Location. Safe. Clean
July 31, 2014
Rated 4 out of 5 by Seth Great location but noisy
Overall I found this an OK place to stay. I was disappointed by a few things though. The walls were scuffed in many places, and in the washroom there were soap and toothpaste stains on the walls and door. The walls were very thin. I heard more than I cared to hear. The tension on the room doors was so great that the doors slammed loudly shut which caused me to jump a few times as other guests were coming and going. The Internet access is terrible, so don't expect to be able to work from the room. Free bottled water is nothing to brag on or promote. I wish there had been a refrigerator in my room. On a positive note though, the beds were incredibly comfortable and the staff was amazing.
April 13, 2013
Rated 3 out of 5 by BizTraveler21 Great location but needs work after my last stay
This was my second time staying here. I like the location, proximity to my office, and generally the consistently friendly staff that I've come to expect from Starwood. However, this stay was less than ideal. A broken elevator had me waiting for SEVERAL minutes to get down from the 9th floor. A consistently leaky toilet kept me awake later than I would have liked, and a misunderstanding with restaurant staff added to more delays, and me being charged more than a typical meal. I hope you address some of these issues, as I really do like staying at this Four Points when things are operating smoothly.
April 29, 2013
Rated 4 out of 5 by beppler88 Front Desk Staff / Gym
The Front Desk Manager [Jennifer? currently pregnant] is absolutely delightful. Helpful, pleasant and informed.
The treadmill belt in the gym needed waxing in March when I was last in this hotel, and it still needs to be waxed. I informed cleaning staff then that it needed attention.
Running is difficult when the belt skips from wax buildup.
July 21, 2014