Rated 2 out of 5 by emmaqc AWFUL DINNER
LITTLE PORTIONS FOR AWFUL DISHES, EVEN DESERT. FRUSTRATION REGARDING THE HIGH PRICES. TASTED AWFUL, AND WE WERE HUNGRY AFTER DINNER. THE PRICE FOR 2 WAS $108 FOR POOR DISHES. WILL NEVER BE BACK.
February 24, 2013
Rated 3 out of 5 by Real1 Keep Expectations Low
Not sure I can recommend this hotel. They have no bellboys to assist with luggage. They will occasionally run out of towels (we had to wait until laundry arrived close to noon for a simple washcloth). It's a $35 cab ride to the city (Lower/Upper Town) each way so it's not close and don't operate a shuttle in the Fall. A few janitorial doors are left open so you can see inside which takes away from the ambience, what's left of it. Bad Show. However, the staff is friendly and accommodating. It is also a clean establishment. They are understaffed so they each have to juggle several tasks at once which compromises quality service. From the photos it looks as if you have access to a park filled with trees and nature walks but it's actually across a freeway and fenced off. The fitness center, pool and golf course is also small compared to most other Resorts. The one bright spot is Dijon which serves good food at moderate prices. I suppose a stay at this hotel is okay if you're on an overnight business trip but I would stay elsewhere if on a vacation and want to get around town or take a morning shower.
October 10, 2012
Rated 5 out of 5 by CAN2013 Personal treatment
The hotel manager gave us his personal treatment by listening to our request and going above and beyond the request. The staff was helpful in helping us meet our needs during our stay.
April 15, 2013
Rated 5 out of 5 by linda12 Great location for winter activities.
Had a wonderful time skiing, snowmobiling and dog sledding. Close to everything we wanted to do. Staff was very helpful in arranging activities. Restaurant staff very courteous.
February 20, 2013
Rated 3 out of 5 by heynewbie123 Nice place
Didn't realize the hotel hot tub, part of the spa, was open to hotel guests until we arrived. Wish that was clearer at SPG.com. Wifi was unreliable, which sort of stunk.
May 28, 2013
Rated 4 out of 5 by FrankHawaii Great Staff
Staff at the desk was great, especially Maria, who greeted us warmly and was most helpful with directions and recommendations for restaurants
October 11, 2013
Rated 3 out of 5 by Commguy01 Suite needs a fridge and microwave
Average accomodations however no fridge or microwave is a disappointment. A 6 hour power failure with no in room emergency lighting was not much fun either.
May 21, 2013
Rated 5 out of 5 by jfbela2013 So great!
This place is great to be. Golfing is so nice. Bar and dining staff and food is above expectations! It was great to talk with José (GM) and Nicolas....
May 26, 2013
Rated 2 out of 5 by Adam47 Staff needs to be firendly
The restaurant staff needs to be more friendly and serve on a timely maner
July 30, 2013
Rated 3 out of 5 by keep no
fair the staff lost our safe belongings poor costumer service
August 9, 2012
Rated 5 out of 5 by jfbela2013 Spa area is great!
Spa area, pool and gym is so nice. Staff is great.
April 4, 2013
Rated 5 out of 5 by jfbela2013 Excellent location
excellent location, nice people
January 24, 2013