Rated 2 out of 5 by Steve76 Everyone should speak English
This had been the worst Starwood experience for me. The hotel staff did not speak a word of English. We have food allergies, so I asked the kitchen manager about the foods and ingredients she had no clue what I was talking about. I asked about pizza she answered pasta and pastries. I asked about peanut oil she was completely and utterly dumbfounded. It was awful! I finally got a hold of the hotel manager that spoke a little English to help me. I placed a room service order with her and we received the wrong foods. I did not feel confident about the food so we ended up not even eating anything. We were charged $90 for room service but ended up throwing it out! I will definitely not be staying here again. How very disappointing!
January 4, 2012
Rated 5 out of 5 by cowboyzzfan Excellent location--food was excellent!
Our main reason for visiting the area was to see the Ice Hotel. We spent 3 nights at the Sheraton and really enjoyed it. We upgraded to the suite and had lots of room. We had heard great things about the food in Qubec--but the hotel restaurant was so wonderful, we had every meal there. The service was impeccable and the food was out of this world. We tried something new every time we dined---and it was amazing each time. Our waiters were fantastic. This hotel is not far from the airport and close to downtown. The hotel offers snowmobliing, which we did and truly enjoyed it! They also offer transportation to the dog sledding adventure. We had already booked this in advance. Overall--we had a great experience at this hotel and would highly recommend it!
March 9, 2014
Rated 4 out of 5 by LindaMW587 Comfortable & Convenient
A very nice hotel with a perfect location near winter activities. The Hotel de Glace is just around the corner and dog sledding w/ Aventures Nord-Bec is a 20 minute drive away. Old Quebc City is beautiful and only a 10 minute drive. The restaurant on site, Dijon, has very tasty food and a quiet atmosphere. We also thoroughly enjoyed the heated jacuzzi pool surrounded by snow. There are shuttles available but, I recommend having your own vehicle to come and go as you please.
February 24, 2014
Rated 4 out of 5 by kdjn1 Serves the purpose
Staff at hotel are very friendly & helpful. They made fantastic recommendations. A big, big plus for this property is the staff...
The hotel is clean, but could benefit from some New BRIGHTER lights - especially in the bath rooms!
The music in the lobby is very loud day and night - we found it difficult to talk to others in lobby.
The Sunday Brunch was very tasty, but was over priced and didn't have a huge selection.
October 29, 2013
Rated 4 out of 5 by ssme This hotel is average
The bathroom shower head was broken and the renovations outside were noisy in the morning.
May 3, 2014
Rated 2 out of 5 by Ranger out of the way
not a recommended hotel due to location outside the city. Front staff snotty.
May 3, 2014
Rated 1 out of 5 by Jap110562 Very disappointment
The worst hotel/resort I have ever visited. The restaurant/bar adds a “service fee” to your bill. I was told by the waiter it was “a charge for all tourists to ensure they get a tip”. Tips are for good service/food, two things that were not present at this restaurant/bar. The resort had a “green” program but did not utilize the program even when this guest requested it.
September 16, 2013
Rated 5 out of 5 by TouringQuebec excellent food in the restaurant
My wife and I have dietary restrictions, so I could not eat much that was on the menu. The chef accommodated our request and created wonderful dishes - perhaps the best soup we have had in a very long time. Even the staff in the restaurant was very helpful. Very impressed by the hotel staff, considering it is not part of the luxury chain of Starwood hotels.
November 10, 2013
Rated 5 out of 5 by OSCMarc Always awesome
From Maria at the front desk, to Jose the GM, this hotel pleases everytime. Jean-Francois at the Dijon Restaurant is always eager to please. I stay here on business every trip and it feels like home. They have also brought back the Fitness facility and the Golf Course is spectacular. Easy to get to even in traffic
December 3, 2013
Rated 4 out of 5 by bigjeffoh Terrific stay that began with 4 Points
The staff at this hotel is what makes it outstanding. Maggie on the night desk went out of her way to ensure that we felt welcome and had the complete package for our stay. Caroline was quick to help and made an extra effort to help us get where we wanted to go. A big thanks to these ladies.
January 21, 2014
Rated 3 out of 5 by Ranger only average
While a nice hotel, it was extremely difficult to get around without a car. There was no pool availability. Above all else; however, i found the front desk staff to be only average and not what i expected from an expensive hotel. Restaurant wait staff were very pleasant and the food well prepared.
June 4, 2013
Rated 5 out of 5 by Sylvie1963 A relaxing stay!!
We had an amazing time at this hotel. The food served in the restaurant was wonderful, the shuttle bus was very practical... the staff is friendly and they always serve you with a smile. Thanks for making our stay so relaxing. We will be returning to stay with you next summer.
August 1, 2013
Rated 5 out of 5 by Higgins124 This is truly a FIrst Class Facility
This was our first visit to Quebec AND the Four Points Sheraton. Both facilities surpassed our expectations by a landslide. To the point that upon checking out, we signed up to be a Starwood Preferred Guest, and hope to take full advantage of their programs n the future
July 26, 2013
Rated 3 out of 5 by Kenny54 bad service
the satff gave me the imperession they did not care , when I asked to have the shower bar fixes and some wall paper fixed that wall pliing of the wall on my arriava, it never ot done and no follow up , towel left on the toilet tank after the so called clean up
February 23, 2013
Rated 2 out of 5 by Tiger2012 poor restaurant service
I ordered room service with a specific time. 10 minutes after this time I called to inquire about my order. I was told that there was no trace of my order. In all honesty I have never seen such poor service.
September 23, 2012
Rated 4 out of 5 by davejaia quiet and simple
A quiet spot on the north edge of the city with Free parking.desk staff were very good at checkin and great each morning when we needed tourist advice and google maps.not many facilities near by.
November 26, 2011
Rated 2 out of 5 by emmaqc AWFUL DINNER
LITTLE PORTIONS FOR AWFUL DISHES, EVEN DESERT. FRUSTRATION REGARDING THE HIGH PRICES. TASTED AWFUL, AND WE WERE HUNGRY AFTER DINNER. THE PRICE FOR 2 WAS $108 FOR POOR DISHES. WILL NEVER BE BACK.
February 24, 2013
Rated 3 out of 5 by Real1 Keep Expectations Low
Not sure I can recommend this hotel. They have no bellboys to assist with luggage. They will occasionally run out of towels (we had to wait until laundry arrived close to noon for a simple washcloth). It's a $35 cab ride to the city (Lower/Upper Town) each way so it's not close and don't operate a shuttle in the Fall. A few janitorial doors are left open so you can see inside which takes away from the ambience, what's left of it. Bad Show. However, the staff is friendly and accommodating. It is also a clean establishment. They are understaffed so they each have to juggle several tasks at once which compromises quality service. From the photos it looks as if you have access to a park filled with trees and nature walks but it's actually across a freeway and fenced off. The fitness center, pool and golf course is also small compared to most other Resorts. The one bright spot is Dijon which serves good food at moderate prices. I suppose a stay at this hotel is okay if you're on an overnight business trip but I would stay elsewhere if on a vacation and want to get around town or take a morning shower.
October 10, 2012
Rated 5 out of 5 by CAN2013 Personal treatment
The hotel manager gave us his personal treatment by listening to our request and going above and beyond the request. The staff was helpful in helping us meet our needs during our stay.
April 15, 2013
Rated 5 out of 5 by linda12 Great location for winter activities.
Had a wonderful time skiing, snowmobiling and dog sledding. Close to everything we wanted to do. Staff was very helpful in arranging activities. Restaurant staff very courteous.
February 20, 2013
Rated 3 out of 5 by heynewbie123 Nice place
Didn't realize the hotel hot tub, part of the spa, was open to hotel guests until we arrived. Wish that was clearer at SPG.com. Wifi was unreliable, which sort of stunk.
May 28, 2013
Rated 3 out of 5 by Commguy01 Suite needs a fridge and microwave
Average accomodations however no fridge or microwave is a disappointment. A 6 hour power failure with no in room emergency lighting was not much fun either.
May 21, 2013
Rated 2 out of 5 by MicaF Falls way short
I was very disappointed with this hotel. I would not stay there again.
1) My room was not cleaned daily. My garbage was never emptied. I had to call front desk and have someone come up and empty it myself.
2) Room service never answers to place an order. One night, I had to call every 5 minutes for over an hour before someone picked up. There was a voice mail for the restaurant but only in French. Very disrespectful for an international location.
3) Front desk is oblivious. I arranged for a taxi the evening before I left. I needed a taxi for 4am to go to airport. A very small vehicle showed up and was unable to accommodate my party. The front desk called for another vehicle. Had to wait 20 minutes to have the same small car show up. Nearly missed my flight because of their incompetence.
4) Room service is ridiculously overpriced. They take advantage that there's no restaurants in the vicinity of the hotel. $11 for a small bowl of French onion soup.
5) There's a shuttle on the property but it doesn't accommodate guests. Doesn't take them to the airport. Doesn't take them to the ice hotel. Why do you have a bus?
6) Restaurant often shuts down for private parties for hours forcing you to use room service that never answers their phone.
February 25, 2014
Rated 5 out of 5 by jfbela2013 So great!
This place is great to be. Golfing is so nice. Bar and dining staff and food is above expectations! It was great to talk with José (GM) and Nicolas....
May 26, 2013
Rated 4 out of 5 by FrankHawaii Great Staff
Staff at the desk was great, especially Maria, who greeted us warmly and was most helpful with directions and recommendations for restaurants
October 11, 2013
Rated 5 out of 5 by Jo1950 Everything was fine
as always everything was fine, great place.
January 27, 2014
Rated 2 out of 5 by Adam47 Staff needs to be firendly
The restaurant staff needs to be more friendly and serve on a timely maner
July 30, 2013
Rated 3 out of 5 by keep no
fair the staff lost our safe belongings poor costumer service
August 9, 2012
Rated 5 out of 5 by jfbela2013 Spa area is great!
Spa area, pool and gym is so nice. Staff is great.
April 4, 2013
Rated 5 out of 5 by jfbela2013 Excellent location
excellent location, nice people
January 24, 2013