Rated 5 out of 5 by Nurse0597 Super great location and friendly staff!
Loved this hotel! Great loctation for our needs. Parking was great (heated garage!). Would stay here again! Super friendly staff!
November 27, 2012
Rated 3 out of 5 by Donald3217 Nothing more than a room
The Staff is really nice. The hotel is not bad, but it's just a hotel nothing more than a room to sleep in.
June 2, 2012
Rated 5 out of 5 by Ann53 comfortable
The room and beds were very comfortable and the balcony was stunning.
January 17, 2013
Rated 1 out of 5 A huge disappointment
Made reservations a couple of months in advance for 2 joining rooms to ensure all teenagers had their own bed. Called 2 days prior to trip to confirm. Told everything was ready for us. When we arrived, the hotel did not have joining rooms. We were on the same floor but numerous rooms apart so our family was separated. Check in clerk said she would refund $100 per room per night for the inconvenience. When we checked out there was only a $50 per room credit (which I only got a total of $34 of because they said the taxes are very high in Chicago!) Reservations are apparently made by people in another city. Hotel said reservation people do not know what the hotel can really offer and should not make unrealistic promises. Room had burned out lighbulbs and was very dimly lit. Shampoos and lotions in bathroom were not sealed and were only half full. Hotel advertises free bottled water in each room. For a family of five we were given 2 free bottled waters!
In all fairness, the second night of our stay, the hotel did move us to joining rooms that we were originally promised. They told us the first night of our stay, the hotel was sold out. My suggestion is to not stay at this hotel at all or stay druing an "off itme" so the hotel can live up to it's promises.
September 17, 2012
Rated 1 out of 5 by HawksFan Classic Bait & Switch
I booked and confirmed two rooms well in advance of our trip specifying TWO DOUBLE BEDS in each room.
Upon arrival, I was told there was "nothing like this available" and that my guests and I were "assigned" rooms with a king and hide-a-bed. I was traveling with three other gentlemen (prospective clients, no less) who had already graciously agreed to share rooms to lessen costs. Just imagine how embarrassing it was to tell them they would now need to actually sleep together, in the SAME BED? Oh, or flip a coin to see who slept on a sofa foldout? Needless to say, this issue has hung over our relationship since then.
The management were extremely rude (repeatedly hanging up on my travel rep) while she and I worked for two hours straight over the phone to find other accommodations that met our needs. Naturally, with two huge conventions and a major sporting event in town, there were none to be had on such short notice.
Therefore, my guests and I had no choice but to stay with our room! Classic bait & switch.
Sheraton stubbornly maintains that we were "accommodated"—but actually, it was me and my guests who were "accommodating" Sheraton.
Bottom line, if I knew there was no guarantee of receiving what I required, I would have booked elsewhere. Sheraton were rude, unbending, unsympathetic and uncaring—everything you want in a hotel, eh? Never again.
February 27, 2013
Rated 4 out of 5 by Rae19 Great Location
hotel is within walking distance of many attractions.
*attached parking garage was convenient but hotel policy for parking was not explained when checking in and when we asked about the cost and exit/re-entry policy, the ticket provided didnot open gate for exit each time we left! We had to push help button and wait for gate to raise without a human response - annoying!
*rooms were clean and adequate for 4 adults (2 double beds and pull out couch).
*front desk staff didnot acknowledge our gold membership at any time during our visit and were not always helpful when asked directions.
*Appreciated Eleaven restaurant being on site for breakfast and lunch.
October 24, 2012
Rated 5 out of 5 by Jenjoe June stay
We would highly recommend this hotel. We arrived way earlier than check-in time and sent us to the fourth floor business center for my husband to rest. (he has a bad back and can not walk far) I was going in search of the outdoor lounge and ran into an employee who insisted on showing me in person. I was talking about my husband and the pain he was in. She asked my name, called housekeeping and within a 1/2 hour our room was ready. Little did i know she was the General Manager. Thank you so much for being concerned about my husband's welfare. We had an awesome time at the cubs game because of you and your staff.
July 1, 2014
Rated 4 out of 5 by MaggiesDad Great Hotel in the center of it all
Four Points is a good central location for Chicago sites. Easy walking to Magnificent Mile (1 block away), John Hancock, Water Tower Place and the Old Water Tower. Nice, friendly staff. Clean. Concierge gave us his card to shorten our wait at the Grand Lux Restaurant (recommended). That got us right in. Pay-per-view, in-room movies available. We had two rooms and both had a microwave and refrigerator. Trader Joe's in same building and just around the corner. Local restaurants abound.
August 23, 2014
Rated 4 out of 5 by jwcalifornia Convenient
We stayed here for a girls night out, so we weren't in the room that much. It was a nice hotel conveniently located, front desk staff was efficient and friendly. My only complaint was that housekeeping knocked on the door at 9:00 AM to ask us what time we'd be checking out. I don't think that is necessary and seemed to me like a way to rush us out of the room. I don't imagine many people want to be disturbed at 9AM on a Sunday.
August 25, 2014
Rated 4 out of 5 by Sunshine3251 Good Location
This hotel is in a very good area. The rooms are nice and the beds just hold you where you won't be able to get out of it. The pillows are very comfy too. The hotel staff is very polite as well especially Jocelynn and Doug.
September 2, 2014
Rated 4 out of 5 by IdahoTraveler Great location
We were in Chicago for a few days to mainly visit museums and the town. The front desk staff was most helpful from the moment of check-in to helping us with reservations on a "river cruise" during our stay. Kudos to ALL of the staff. Our room (with the requested balcony) was clean and comfortable. This is an older hotel but is in relatively good shape. Would definitely stay again and have recommended to people already.
August 20, 2014
Rated 4 out of 5 by LoveChicagoweather Good value and location
Good value and location plus spacious wheelchair accessible rooms
September 3, 2014
Rated 5 out of 5 by Montanaslim Excellent Stay
My wife and I stayed Saturday and Sunday of President's Day weekend in a clean, well-appointed room. The staff is ALWAYS very cheerful and helpful and this stay was no different! As we drove into the city, we learned that there was a good possibility of threatening weather on Monday, and so I asked if it would be possible to stay another day-Monday- if the weather was bad and I was granted the extra day if necessary. This request was granted without a moment's hesitation. Knowing that I could stay the extra day if necessary allowed me to relax instantly!! Thank you Four Points for your hospitality.
February 18, 2014
Rated 4 out of 5 by TravelDude HUGE surprise!!!
I have only stayed at this one Four Points because the hotel concept and "budget" reputation scared me off. However, this hotel was excellent, the location was perfect, the bed was super comfortable, the staff was one of the friendliest and accommodating I've met. PLUS: it had super-fast and FREE wifi!!! The ONLY thing I disliked about the hotel was the sofa in my room seemed "cheap" and was stiff and uncomfortable like an old motel, but so what? Extra bonus: it had a small laundry facility which helped me while I was on the road for two weeks. A bit of warning: the hotel is built on top of a parking garage, so the fifth floor, where I stayed, was actually the floor with an outdoor sunroof and pool. (I mention this only because people can look right into your window if you don't close your blinds.) I'm literally shocked at how much I loved staying here!
August 9, 2012
Rated 3 out of 5 by jotravels Average Hotel - Great for Business Traveler in a god location
The hotel is located in a very convenient spot. Room was decent and staff was helpful. Unfortunately, I had a very inconsiderate neighbor that constantly slammed their door 10+ times a day! The hotel was sold out while I was there and wasn't able to switch rooms. Thankfully I was only there for business, so didn't have to spend much time in the room.
Also, the carpet had stains and the furniture looks like it needed updating. I have stayed at other Four Points and they were much cleaner and more updated looking.
July 31, 2014
Rated 3 out of 5 by Mama2012 Good location
There was a woman at the front desk who in particular was a little too curt and didn't take into account that there are tourists who travel to the city and need precise directions to locations - not just general loose statements. The coffee and tea bar in the lobby closes at 10am but there is no sign indicating this anywhere near the area. The bedrooms are not well cleaned but the beds are comfy. The rooms seem to lack a deep clean that is needed from time to time. The staff could stand to have a refresher course on hospitality. The hotel is well located to many stores, restaurants and the bridge.
December 25, 2012
Rated 4 out of 5 by thomasina The motel had everythign we needed.
Nothing fancy, but the facililty met our needs completely. Staff was extremely helpful and friendly. The motel was close to Michigan Ave., good restaurants, taxi and bus service. The carpet was somewhat soiled and should be replaced or cleaned.
August 26, 2014
Rated 5 out of 5 by Bridie23 Lovely, comfortable stay!
We stayed at the hotel one weekend in July when we were in Chicago for a wedding. The rooms were clean, bright, and cheery, and the beds were very comfortable. The hotel is located right in the heart of the city, so it is an easy walk to shopping, restaurants, museums, and the lake. The hotel staff were friendly and helpful, and the doorman was great, always greeting us with a beautiful smile and warm wishes for a good time. I wouldn't hesitate to recommend this hotel, and I am looking forward to returning myself sometime soon.
July 21, 2014
Rated 3 out of 5 by Minoritylady Great location but needs a little help in answering service calls!
Totally enjoyed Chicago and location of hotel,but that shouldn't be the only thing that a hotel has to offer. I'm a Gold Peferred Member,was a Platinum...so I've stayed a lot at Starwood( I love their hotels) but when you have to call 3 times to get a sink unplugged,that's not good. It was never done until the 4th call which I stood in the bathroom and told the engineer what was wrong...Hurrah!!. Long story short, the nice Front Office Supervisor gave me 4 free breakfast for my trouble,Oh I really loved the duet covers,nicer than others...I still love Starwood,but if I stay there again..?????.
July 15, 2012
Rated 4 out of 5 by AlbertPhilly Great Customer Service
I've stayed at a lot of SPG hotels and they all have been very helpful, but the staff at the Four Points Sheraton are on top of their game!
I made a careless mistake of booking my room at the wrong rate, but Rachel Chambers on the night staff helped me figure out a solution. The entire time she had a great smile on her face and really worked to resolve the issue. All the staff had a genuine smile on their face the whole time they were helping me and I could not have asked for better assistance. Even the attendees at the door were fantastic.
The only thing is that the temperature is harder to control in the room and there is only one entrance for the hotel (which requires you to walk around the entire block to get to).
June 22, 2014
Rated 1 out of 5 by Travelista1 First time I was disappointed at a Starwood Hotel...
Staff took a longer time buzzing the front door to let me in for check-in. Not very friendly at all and actually made me feel uncomfortable. Carpet in my hotel room was visibly dirty.
August 26, 2014
Rated 5 out of 5 by StevefromToronto Great Hotel in Chicago
Room was a great size with a couch.
Location was perfect, close to many restaurants & bars, close to subway line to Wrigley & Chisox, close to shopping & points of interest.
Staff was very helpful with baggage also with restaurant advice, e.g. late night eating
August 20, 2014
Rated 5 out of 5 by alynjo Very Nice!
Excellent location between Michigan
Avenue and State Street shopping. Check-in was quick and staff was friendly. Rooms were large and well appointed. Great stay.
August 23, 2014
Rated 5 out of 5 by Badge161 Perfect
Perfect location; right in the center of all the shopping that Chicago has to offer. The room was very comfortable and the staff was just delightful!!
August 23, 2014
Rated 5 out of 5 by RCCola Amazing Service - Close to Everything!
I was very impressed by the service this hotel offered. The rooms were just standard and nothing to rave about, although the room door was somewhat difficult to open. However, you can't beat the location nor the service. I thought the customer service and accomodating nature of the staff was amazing.
December 3, 2012
Rated 4 out of 5 by MAC1976 Good Location
Love this hotel for it's central location. If I we were going to live in the city, I'd want to be on this block, everything we wanted was within two blocks. From the bus stop on Michigan Ave, to Crate & Barrel, Starbucks, Trader Joe's, Uno's and SuCasa.
August 18, 2014
Rated 2 out of 5 by SusanM33 Great staff, dismal rooms
The location of this hotel couldn't be better---just off Michigan Avenue, lots of restaurants and shopping nearby, and above a Trader Joes. The staff is extremely polite and attentive. In the mornings, the bellman always offered to get me a cab.
That said, the rooms are more motel than hotel with scuffed dormitory beige walls, badly stained furniture, and insufficient, depressing lighting. After seeing the rooms, I tried to book at another SPG property but nothing was available.
It wa by far the least positive experience I have ever had with a room at a Starwood property.
July 31, 2012
Rated 3 out of 5 by Chica135 Disappointed in the cleanliness
I have to say that I was extremely disappointed in the cleanliness of the room I stayed in. The shower/tub was likely the worst part about it. There were streaks of what I assume was shampoo or body wash (it was a pink gel looking substance). Needless to say, I didn't bother showering there.
The staff that I dealt with were quite friendly.
The hotel's common areas looked great, the rooms were quite shabby. It was probably most especially disappointing because I could have paid not much more and stayed at the Sheraton Conference Centre. Oh well, you live, you learn.
March 28, 2014
Rated 4 out of 5 by DivaCommish FORU POINTS, Chicago
This was my first experience with a Four Points and for a very late arrival the staff greeted me promptly and made sure my needs were met.
The only room for improvement was getting a cab to transfer hotels. Cabs are not lined up and the "bell person" literally had to flag them down in the street! Other than that for the one night is was a nice stay.
August 10, 2014
Rated 3 out of 5 by Dotgum "Overbooked"
I did not think in 2014 that hotels still "overbooked". I had reserved 2 rooms. I have "SPG" gold membership. Yet on arrival, I'm told that the hotel overbooked the night and are short on rooms. So the six of us stayed in one room with extra cots. We were given the option of staying at another hotel "only 5 drive minutes away." Since we booked the hotel for the walking proximity to Michigan Ave, we declined. Staff were very nice, we got a discount, but in the end I still feel SPG failed me here.
July 14, 2014