Rated 4 out of 5 by Will21 This hotel is good for families
I am always impressed with the hotel because of the waterslide and the location of the hotel. It is away from the downtown and heavy congested areas. Having Ric`s Grill in the last couple of years has been a good addition too. The food is great.
October 29, 2013
Rated 3 out of 5 by Shan73 The Rooms were very nice.
I enjoyed the amenities in the room.
November 11, 2013
Rated 3 out of 5 by Cheryl2583 Noisy
Wish they had told me that there was a bunch of hockey kids staying the night that we were. Very noisy in the hallway. Now I know why there are ear plugs avaiable. Breakfast at Rick's was also NOT worth the $15, very dissapointed for the price of everything.
October 21, 2013
Rated 4 out of 5 by Dcoo91 Hotel was inviting
The hotel was great, rooms clean and very comfy beds. Overall the place was great the only problems we had were with restaurant !
Food was great but service was not good, it was like everyone was on their first day on the job ever, got food and no utensils to eat with, sat for 10 minuets before getting severed and to top it off not very friendly and because we were in a big group we all had 17 percent charged on bill for tip and get service like that!
March 4, 2013
Rated 4 out of 5 by davejaia Great staff...fixed up rooms need some help
Front Desk staff were very friendly, helpful and accommodating. We got recently refurbished rooms.... fridge door catches on closet door every time. New sinks are shallow and square and new taps have lots of pressure. Every time you turn on a tap, you get splashed with water. Please change this for the benefit of all guests. So called business area is just two computers with no software and printers not connected properly... area needs help.
June 14, 2012
Rated 3 out of 5 by volleyballfan room was noisy
I recently stayed at this hotel over the winter break. Whereas the hotel was convenient and the rooms were comfortable, the carpets need cleaning badly. Also, as I was placed on the ground floor, there was no carpeting outside of the room in the hallway, it was very noisy from carts and baggage being rolled past as well as voices echoing in the halls beginning around 6:30 am. I mentioned this to the staff but there was "nothing to be done".
January 6, 2013
Rated 2 out of 5 by Moireen False advertising
It is advertised free bottled water, I was not impressed with 1 -500ml otter of water for 2people which was not even replenished daily. It's okay not to have water but just don't advertise free bottled water!
Also, if you realize the walls of the hotel are paper thin why not supply 2 pairs of earplugs if 2 people are going to stay in the room. I am sure they would have brought another pair of earplugs but why not just have them available.
January 22, 2013
Rated 3 out of 5 by nmsc like free parking, renovated rooms
sport teams with noisy kids and adults somewhat lower our ability to get good quiet rest in the evening there, that spoils our expectation of it being a wonderful hotel before.
October 24, 2013
Rated 5 out of 5 by bunny54 a very pleasant suprise
Room thermostat was in bad shape...touch pad was missing plastic cover...was not able to get it to turn down. had to shut it off and open door to cool room down. very disappointed .... but the bed the pillows the cleanliness was top notch. was also able to bet a second room for a family member at same rate. will gladly stay here again...but really need to pay attention to the very small details....like heat control.
December 24, 2012
Rated 5 out of 5 by Babar You feel as your home
That was my first visit to Calgary. When I was booking my hotel online, I was not sure what hotel I was getting. Finally, I got the Four Points By Sheraton. From my first step to last, I enjoyed staying every moments. In future, I will definitely try to stay if I get the room within my budget. My heartfelt thanks to all staff, particularly, the front office staff who are really lovely person. I always remeber them.
September 9, 2012
Rated 4 out of 5 by Peter50 A very comfortable stay
Although I had sought a hotel in downtown Calgary, due to availability I landed on the Four Points. The staff in the hotel and Ric's restaurant were extremely friendly and helpful. The rooms were very comfortable and provided more space and facilities than I required as a short-stay guest. The breakfast could benefit from a little upgrade but adequate for duration of my stay. Many thanks for a good experience.
October 29, 2012
Rated 2 out of 5 by RSan This hotel is very tired
Staff were very friendly but the hotel is very tired. Also needs work on ventilation - my room reaked of body odour. As the hotel was full my choices were little and with the highway beside my room opening a window was not an option.
October 4, 2013
Rated 3 out of 5 by Ktowndude This hotel has a few problems
Had a problem with infestation of little bugs, in appearance resembled ants with wings. These bugs appeared from under baseboard in bathroom and continued to appear. Staff was quite helpful in moving us to another room when this was reported. Originally specified room with two queen beds, and ended up in an executive type room with only one queen bed.
August 8, 2013
Rated 5 out of 5 by Collree Great stay
We enjoyed everything about our stay! The hotel was beautiful and the room clean and comfortable. We enjoyed a fabulous lunch at the hotel restaurant and the restaurant manager was fantastic! Stopped by our table and we had a great chat with him. He also followed up to make sure we enjoyed everything. Overall great stay, I'd recommend it to anyone traveling to Calgary!
July 6, 2013
Rated 3 out of 5 by Jagger Sheraton 4 Points Calgary West
Hotel was being renovated and eating facilities were impacted. So it warrants an average rating. It met my expectations but in no way was it above my expectations. But I would stay here again.
I found it annoying that the bathroom fan and light were on one switch so fan had to be on if I wanted light in bathroom on.
Room phones werent working but I had my mobile phone so it was fine.
April 29, 2012
Rated 5 out of 5 by 2012Arthur Olympic view
the hotel is conveniently located on the west edge of Calgary.
Excellent staff/beautiful facility.
October 12, 2013
Rated 3 out of 5 by HockeyDrew Noise Level Unacceptable
I have had great luck at Four Points but this is first time where the noise was literally one of the worst I've experienced in years. The person in the room next to me was on the phone constantly past 11:00PM and again at 3:30 in the morning. The sounds seem to echo through the adjoining door. I've never been able to hear a conversation albeit in Chinese so clearly. His contact laughing then at 3:00 in the morning his non stop coughing and flem induction literally put me on the edge of beating down the door and "dropping the gloves" I did not complain to the front desk but I did bang on his door a few times. One more minute and there would have been an intervention. This isn't the hotels fault but the fact the noise traveled so easily into my room is a major concern for me to ever consider staying at this hotel again. Beyond that the staff was friendly and the dining room was enjoyable both with the wait staff and the food.
May 11, 2013
Rated 4 out of 5 by michael27 Business Centre Needs Help
The business centre needs to be revamped. Internet slow, most web pages do not show up due to administrator settings. As such, I do not even get to the printing that I need done for the next business day. This has been a consistent problem on my last several visits. Sitting at a counter facing the elevator/walkway while at the business centre is also a lot odd.
September 9, 2012
Rated 2 out of 5 by Cieli Great location
Love staying at this hotel for it's convenience of location.
We stayed on the 3rd floor- room 307- it was very noisy all night long- not people, but some kind of thumping or banging noise kept occurring about once an hour.
As well, a guest in an adjoining room answered his phone and it was as if he was in our room- is there no insulation between the rooms?
January 16, 2013
Rated 4 out of 5 by October1 Great place to stay.
Great place to stay. Signage to restaurant needed. Friendly staff. Excellent Spa!
October 9, 2013
Rated 4 out of 5 by Hubb Well located
This hotel was well located for both our business meeting in the Calgary area and our golf day in Banff. The staff was friendly and accommodating and the rooms were clean and well set up with a separate living room which was nice.
September 13, 2013
Rated 3 out of 5 by AuntieP Dark Shadows?
We were in a two room suite facing a major highway.The room was excellent for eliminating noise from the hallway. Unfortunately it did do much for the traffic noise from the highway. If I was a vampire it would be an ideal room. There were no mirrors in either of the rooms. The only mirror was the small over the vanity mirror in the bathroom.
October 24, 2012
Rated 5 out of 5 by Star30 Fantastic
My family and I only stayed one night but it was FANTASTIC. Thank you to the amazing staff. We had supper brought to our room and it was so good. Breakfast was also good but a little confused. Will definitely stay here again.
September 10, 2013
Rated 4 out of 5 by SABO Good stay
Like most trips, I am pretty much at the hotel to sleep and shower so I did not get to take in much of the hotel. The $1 breakfast meal at the adjoining restaurant was fantastic and I would have loved to have tried out the water slide if I'd had time. I do plan on returning to visit Calgary again, and when I do, I plan on staying here.
March 7, 2013
Rated 3 out of 5 by Laurie10 Noisy stay
Comfortable hotel with friendly staff, but the music playing constantly in the lobby and restaurant was from a poor sound system and music selection had that bang, bang, bang beat to it. That was only outdone by the traffic noise outside of balcony.
September 1, 2013
Rated 3 out of 5 by Maxdad Calgary Four Points Olympic Park
Room had thin walls and heater cover was falling off, thermastat was mounted on wall crooked and barely readable, dust under the table at head of bed. Staff were nice enough to put me in a room away from other guests to deal with the thin walls. Service was very freindly and accomadating but food service was also slow to bring bill.
April 17, 2013
Rated 4 out of 5 by Bigoil42 Great experience
This hotel was as good as any down town
Calgary. If you want to stay on the west side this hotel would be a best choice.
If your business is down town the shuttle service to down town is a good price and great service. Food was great, front counter staff very helpful and room was modern.
I would highly recommend staying at this hotel.
October 1, 2012
Rated 5 out of 5 by MS13 Great Hotel
My daughter-in-law and my two grandkids had a great stay in this hotel. As well, we had my 4 other grandsons come to use the pool, slide and hot tub. All the kids and adults had a great time because of the restaurant and facilities and the friendliness of all the staff. We can't wait to go back. Thanks for the GREAT MEMORIES!
March 30, 2013
Rated 4 out of 5 by dizzyjiggy Good customer service
I was in the process of checking in and realized I didn't book a reservation. I could have been left hotel-less but Brad and Stew were awesome in accommodating me a room for Mon - Thurs stay. While they were excellent, haven't been upgraded in the last 3 stays but can't complain because I had a roof over my head! Thank you!
December 18, 2012
Rated 5 out of 5 by Harleyx Another great stay
We have stayed here before, and FPS Calgary west just keeps getting better.
Very clean, rooms are nice and roomy, staff is very helpful, and the addition of Ric's Grill is great.
As I stay in hotels every week, I will be back on each trip to Calgary.
August 22, 2013